ME TOO

it's literally the WORST

Same i cant keep my house warm

Me too!!!

Horrible

Oh my that’s a lot.

Hi Hilda, thank you for reaching out! Please feel free to contact us at 1-800-468-1502, or through Facebook and Twitter under Honeywell Home for further assistance. -Charlie

how?

How?

That’s a temporary hold It will remove the hold and go back to annoying schedules

Tried that and it’s just temporary

So ridiculous!

Hi J, to turn the heat on please make sure that the system switch is set to heat and set a temperature above the set point, once 'Heat On' is steady on the screen the system should start running. The temperature displayed on the screen is the current inside temperature, if you press once the up or down button you will see the set temperature for about 5 seconds and then it will show the room temperature again. To change the set point, press more than once the up/down button until you see the desired temperature. -Maria

Did you read what you wrote?! Is it not unbelievably ridiculous?!

Hi jimjimmyjames59, thank you for reaching out to us. To resume your schedule you just have to press the 'Run' button, this will cancel any holds and will continue to use the schedule. To adjust your schedule, please press the 'Set' button 3 times until 'Set Schedule' appears on the screen. The start time of the Wake period of the weekdays (Mon-Fri) will flash, press the Up or Down button to set the time and then press the Set button. The temperature setting for that period will flash, to program the temperature settings for the cooling mode, place the System switch in Cool. To program the temperature settings for the heating mode, place the switch in Heat. Press the Up or Down button to set the temperature and then press the Set button. The start time of the next period will flash. Repeat steps for each of the remaining periods. Once all changes are made, press the Run button to save them and exit. -Maria

Hi kirk58, if you’re still experiencing this, we would be more than happy to assist you. Please feel free to reach out to us on Facebook/Twitter with a private message for support. -Charlie

if you set it to 70, why would you think it would run to 72-73???? you set it to stop at exactly 70

Hi, thanks for the question. When you set the sleep period the unit will follow the temperature you set, it won't change the mode to off. -Joey

Hello Arslan, for technical assistance please feel free to contact us at 800-468-15-02 or through our chat support bit.ly/34NZHRg. You can also send us a Private Message on our Facebook or Twitter we'll be glad to help you through this media. We're here from 9 am to 6 pm Monday to Friday and on weekends till 5 pm CST. Thank you. - Nan

@@honeywellhome my hold button is set to 72 but it is 80 degrees in the house

Thank you for reaching out, our thermostats can be set to manual operation or can also keep a permanent setpoint. Adjusting the hold or bypassing the schedule temporary or permanently is achieved different depending on the model of the thermostat. If you require further assistance on how to set it on your model number please contact us through a private message at Facebook, Instagram or X (formerly twitter) to Honeywell Home. -Cesar

These periods are named based on a daily routine. You can set them based on time to match your needs and view them as period 1, 2, 3, 4. -Cesar

Hello P A! Thank you for contacting us. We are happy to help you checking on this. Please, send us a picture of the thermostat's wiring through direct message on Facebook, we will perform some troubleshooting steps. -Alex

Hi Lydia, thank you for contacting us. We will be happy to help, when this happens what are the inside and set temperatures? We would also like to know if you see the 'Heat On' message steady on the screen when it turns off. -Maria

​@@honeywellhomeSo the "heat on" message will display even when the heat is off? I thought it came on, when the heat is running/on?

Hello Robert, thank you for reaching out and sharing your experience with us. When you have a moment, please reach out to us at 1-800-468-1502 or at Facebook/Twitter under Honeywell Home. We'll be happy to help you with this. -Charlie

I have the same issue. It is set at above 80, but it reads 67 inside. I don’t know how to fix this. It’s too cold.

Hi M Jackson, the thermostat just turns the heat on and off and does not control how warm or cool the air is coming from the system. If the thermostat is wired correctly and programmed for the correct system type you may want to get your system serviced by an Hvac technician. -Joey

Hello RZA32! Thank you for contacting us. We are happy to help you! This is a programmable only thermostat. It means the schedule cannot be disabled. We have another models that are non- programmable. If you would like to get a recommendation, please, reach us through Direct Message on Facebook and provide your system type information. You can find us with the same name "Honeywell Home". -Alex

Hi Skip, We'd like to know further details about your device so we can assist you. At your convenience, please contact our support team with the model of your Honeywell Home unit and further details of your inquire. You can find us at -800-468-1502 or you can send us a private message on our Facebook or Twitter page under "Honeywell Home". Thank you. - Laura

Hello Rosie?

Hello Deborah! How can we help you? -Rosie

Hi VR, thank you for reaching out. We will be happy to assist you with this. What is the model number of your thermostat? You will find the complete model number starting with TH, RTH or RCH on the back of the face plate. -Maria

@@honeywellhome Hi Maria, here's the model # RTH251081018

Thank you, VR. It is not possible to turn off periods on this thermostat. If you want to have only two different temperatures we can recommend you to set wake and leave periods to the same temperature as if they were only one period and then return and sleep to the same as if they both were the leave period. -Maria

Good morning Sunny, thank you for contacting us. We recommend you to check the energy between the R and W wires with a volt-meter, the range for the thermostat and system to work fine are between 20 to 30 AC volts. In the case you have less than 20 or more than 30 it will mean the system is struggling to give the correct amount of energy to work. If the previous suggestion won't work, please let us know at 1-800-633-3991 or send us a message on Facebook or Twitter so we can help you get everything set up. Thanks! -Lily.

Me Andy wife are freezing right now because of this 😡😡😡 A thermostat shouldn’t be this complicated!!!

Hi Lili, thanks for reaching out. Can you please provide us with the full model number printed on the backside of the unit? -Joey

Hi Janelle, thanks for the question. If the batteries are inserted correctly and the screen is still blank you'll need to replace the thermostat. -Joey

@@honeywellhome thank you!! How do I do that?

Below I listed the link to the installation guide if you go with the same model. customer.resideo.com/resources/techlit/TechLitDocuments/69-0000s/69-2327ES.pdf -Joey

Hi hollie, if you're pressing the down button and then hold, but the thermostat still isn't going down in temperature we recommend checking the voltage on the wires leading to the thermostat. -Paul

Thank you! I agree!

This model requires the wake period. The other periods can be skipped by performing the following. 1. Press the Set button 3 times until Set Schedule appears. 2. Press the Set button until the next period appears. 3. Press the Hold button for 4 seconds while that period is displayed to skip. -Joey

@@honeywellhome Thanks! It would be nice if those instructions were in the manual.

Hi, thank you for sharing your experience with us. We're here to help you, just contact us at 1-800-468-1502, or through Facebook and Twitter under Honeywell Home. -Charlie

Hi Sid, we're happy to assist. Is this the exact model you have? -Jim

@@honeywellhome RTH 2300B

Thank you for that information. How long has this been happening? Is this a new install? -Jim

@@honeywellhome it’s a few months old the old one was broken by my kid I installed this one but didn’t do any programming it’s unpredictable whether in Canada so I don’t like to set any temp

How much does the temperature drop from the desired set point you requested overnight? -Jim

Hi Jim, thanks for reaching out to us with this. Since your heat isn't turning on, we recommend calling us directly at 1-800-468-1502 (ref case #01320510) to ensure you have your thermostat setup correctly for your specific system type. However, to set the day/time, please follow these directions: 1) Press the Set button. Set Time will appear on the screen and the time display will flash. 2) Press the Up or Down button to set the time. 3) Press the Set button again. Set Day will flash on the screen. 4) Press the Up or Down button to select the day of the week. 5) Press the Run button to save the changes & exit. (The changes are also saved if you do not press any button for 60 seconds.) We hope this was helpful and we look forward to working with you! -Kari

I'm going to return too complicated no one will assist

Hi Deborah, thank you for reaching out. We'd love to help you get everything working properly. Feel free to respond here, or call us at 1-800-468-1502 and we'll be happy to help you. -Kari

@@honeywellhome I need help again

Hello Deborah! How can we help you today? -Rosie

Yo odio eso en el.apartamento hay uno igual y no se controla cada rato se apaga

Hi YahRiYah, thank you for reaching out to us. If you want to override the schedule, you can just change the set temperature using the Up or Down button, this will create a temporary hold until the next period starts. You can also set a permanent hold by changing the set point and then pressing Hold, you will see Hold on the screen showing that the schedule is not being followed, the temperature will only change if you change it manually or resume the schedule. To resume the schedule, just press Run. -Maria

@honeywellhome Thank you Maria, it worked. Much appreciated!!!

You are very welcome! Is there anything else we can assist you with at this moment? -Maria

Hi there, please feel free to contact our support team with the model of your Honeywell Home unit and further details of your inquire. You can find us at -800-468-1502 or you can send us a private message on our Facebook or Twitter page under "Honeywell Home". Thank you. - Laura

@@honeywellhome I did but the line said the wait was an hour and saw that you helped someone here in the comment section

We understand, thanks for your reply. Let us know how can we assist you. You can also send us a private message on our Facebook or Twitter page under "Honeywell Home". We're there from 9 am to 6 pm Monday to Friday and on weekends till 5 pm CST. -Laura

Hi there, We'd like to know further details of this so we can sort things out. At your convenience, please contact our support team with the model of your Honeywell Home unit and further details of your inquire. You can find us at -800-468-1502 or you can send us a private message on our Facebook or Twitter page under "Honeywell Home". Thank you. - Laura

Me too I hate the schedule the the heater always is offf

How did u fix it

Hi, please see the following direction for setting the clock. 1. Press the SET button, then press up or down to set the clock time. 2. Press the SET button, then press up or down to select the day of the week. 3. Press RUN to save & exit. -Joey

@@honeywellhome what happened is its set on a schedule only turns on a few times a day right now its very cold the clock i think is fine it just does this wake leave return sleep thing and we just want the temp back consistently like 247 if you can help currently calling

@@honeywellhome Hi just talked to a nice lady over the phone thank you for your help. Problem is solved.

You will want to set a hold, this will hold the setpoint overriding the schedule. After setting the desired setpoint tap the hold button. -Joey

The entire video is helpful, but starting at 8:00 should be what you need. kzfaq.info/get/bejne/jpufhbOnvqjUpqc.htmlsi=Gza9-izNnOAEB7LD

Hello Debra! Can you please provide us the model number of the thermostat? It should start with TH or RTH. -Rosie

@@honeywellhome Rth2300/rth221

Thanks! If you do not want to follow any type of schedule, you will need to press the "Hold" button, you will see "Hold" on the screen, that way you can just use the up and down arrows to set the temperature you desire. What do you see on the screen? -Rosie

@@honeywellhome I said it for 75° is showing now 73° I live in Birmingham Alabama and I wanted to know once it hits 75 degrees will this system automatically turn on

Hello

Hi Brandon, thank you for reaching out! Our thermostats can also be set to manual operation or to hold a specific setpoint, if you require further assistance on that please contact us through a private message at Facebook, Instagram or X (formerly twitter) at Honeywell Home. -Cesar

Hi 0rignallity, we are sorry to hear about this and will be happy to help setting your thermostat to 68 only. Feel free to send us a Private Message to our Facebook Honeywell Home account. -Maria

@@honeywellhome no one should have to contact you to turn on and off their heat/air. this product is the absolute worst.

Hi Alicia, we're sorry to hear you're experiencing this, can you provide us the full model number printed on the backside of the faceplate? -Joey

Hi GorgieClarissa, thank you for contacting us. To override the schedule you can just use the Up/Down button to set your desired temperature and press the Hold button. You will see the word 'Hold' on the screen, showing that it is not using a schedule. To resume schedule you can just press the Run button. -Maria

Hi ienjoyapples, thank you for your feedback on our product. Should you ever need any assistance, please feel free to reach out to us on Facebook or "X" @honeywellhome. We're more than happy to assist. -Paul

AGREE!!! This came with my apartment, and the previous tenant has everything programmed. i just want the darn thing to turn on and run to the temp I set and then shut off when it gets to that temp. i want to be able to shut it off if i feel it's too warm outside. instead i'm here on youtube because this dumb this is so freaking complicated to operate... it's designed extremely poorly. people shoulnd't have to call or contact the thermostat company on facebook just to turn on and off their heat. this is so stupid

Hi, thanks for contacting us. We are always looking to improve the experience for our users, and really appreciate the feedback. If you ever need assistance, feel free to contact us through Twitter and Facebook under Honeywell Home. Please, include a detailed description of what is happening. -Alex

Hi Marc-André, thank you for reaching out to us. We are sorry to hear about this. Press and hold both up and down buttons at the same time for about 5 seconds until the screen changes. Then press and release both up and down buttons at the same time until you see number 14 at the center of the screen, use the up button to change the number on the right to 1 and press Run to save and exit. -Maria

This is the problem I’m having, changing from Celsius back to Fahrenheit. The instructions above don’t solve my question.

Marc- were you able to figure it out?

Hello Rebecca, thank you for reaching out to us. We are sorry to hear about this. To change from C to F you will need to press and hold the "up" and "down" arrows at the same time for about 5 seconds until the screen changes and shows a large number #5 and a small number next to it. Then press and release both arrows (at the same time) once more, to go to the next item. Look for large #14 at the center of the screen and use the up arrow to change the number on the right to 1 (this is for Fahrenheit) and press the "Run" button to save and exit. If these instructions doesn't solve your questions, feel free to contact us at at us at 1-800-633-3991, or through Twitter and Facebook under Honeywell Home. -Alex