I contacted remington and they had me check some serial numbers on the razors I had. In my case, within days of purchasing new from a reputable online retailer, Remington sent me replacements.

I have purchased two (as of 12-22-2017) neither of them will charge. I emailed the company but have heard nothing back. It is the Remington Hyper XR1370.....so far it has proven to be an embarrassment to the name "Remington" and an absolute piece of junk.. I can no longer think Remington with the term quality - there is a contradiction.

Kevin, I called Remington and they had me read the serial numbers. Based on what I read to them, they sent me replacements. Give them a try first but do it quick so that if your product is not from a bad batch you may need to return it to where you purchased it.

Mitch, find their number online and call them. I called but got the number through Google.

You need charge it for 24hrs every 6 months