I like the mum who made her teenager fold up all the clothes she threw on the floor

The mother that forced her daughter to pick up the clothes and fold them, I think I love her.

Not me, but witnessed. I saw this MORBIDLY obese man ranting at an elderly Wal-Mart greeter about the mart cart being slow. Without missing a beat, the greater responded, " the max load is 250lb. You're the reason the mart cart is slow."

I’m so glad that one story didn’t have an entitled parent in it but instead a mom they made her daughter refold all the shirts. That’s some incredible parenting right there

Retail veteran here. Pro tip: If a customer intentionally damages an item to try and get it at a discount, say "Thanks for showing me!" and put it aside. If they press the issue: "We get a credit from the manufacturer." I have a 100% success rate with this. Also: Keep your cell under the counter, programmed to call the store. If a customer is wasting your time, press the button inconspicuously and then answer, and have a long imaginary conversation. If the customer hangs around, cover the phone and whisper, "This is going to take awhile!" If you want to get someone off the phone, hang up when you yourself are speaking, not them. It makes it easier to pretend you were accidentally cut off. Yer welcome.

Cussing at the fast food employees because your order is taking too long and you're late for church. Guy, you need more church and less food.

You tell the customer the policy and exceptions cannot be made. After the manager talks to the customer they are given an exception on said policy. I hate it when managers make you like a flake.

"It's your job now" PARENTING 100

That second story. That's an amazing parent. Teaching your kids to respect people regardless of if they're servicing you or in charge of you and that there are consequences for being disrespectful is a priceless lesson. I'm cheering for that mom.

A woman (who obviously wasn't english) came up to the counter and placed a bag on it. Just For context I work in a ship that mainly sells office/school supplies. Her "I would like to return" Me "ok that's no problem, do you have a receipt" Her "no" Me *internally screams* I glance into the bag, and see underwear, some plush toys, some action figures etc Me "are you sure you bought them here because I don't think..." Her " no, yes I buy here." She's adamant. Just to give her the benefit of the doubt I take a plushy out and scan it, nothing comes up. "I'm sorry the barcode isn't registered to this store" "I buy here! Everything I got from this store!" Then I see the green Asda Rollback sticker on the label. "No ma'am, we don't do asda rollback in thid store, we arent an asda store" I stay pointing out the sticker. But she continues to insist that she bought them from my store. I felt my blood pressure rising with every word. Called the manager and resisted the urge to throw the till off her

My mom has been front end manager at a grocery store coming up twenty years now. I asked her if she ever cried at work and she said the only time she did was before i was born, when she was pregnant with my brother and she was working at the customer service desk at the time. It was the end of her shift and shes just trying to help customers and keep her lines down. This giant 6 foot 5 man comes hobbling up to the desk, budging in line, and screams at her about the mobility scooter or something (cant remember) but my mom had to dismiss him because she was helping another elderly customer. This provokes him and he leans over the desk and screams in her face, spitting on her. She's stepping back to get away from the splash zone, and then he grabbed the bottle of hand sanitizer from the desk and threw it right at her tummy. Now shes crouched behind the desk, but she hears yelling and then breaking glass. a couple of cashiers and a manager all saw what happened and stepped in, but he started going for the glass bottles in the recycling bin so they had to restrain him. He was obviously arrested and banned from the store, but later the guy tried to sue claiming that he suffered trauma and brain damage and needed neurosurgery. He wanted some crazy amount of money to also cover "lost income" for the time he took off from writing his book, claiming to be a famous writer or some shit. No idea what happened after, assumed the case was dropped cause she never spoke about going to court or anything like that.

Managers who side with unreasonable customers over their subordinates are a special kind of human garbage. It's a dirty trick that makes management and the store look good at the expense of the employee. It also perpetuates the myth of the customer always being right.

Dude, the Kmart manager makes me really angry. You can’t just throw your employees under the bus like that!

12:42 "He's only four." What the hell has that got to do with anything? LOL

I work at a Burger King as a drive thru cashier. Old guy comes to get food and hands me a credit card to pay with. As I had no chip reader, I told him I would have to swipe it. For some reason it declined. He lost his shit and screamed how there was money in his acct while I kept asking if he wanted a mgr. He berated me further and went to the 2nd window. While another customer was driving up to me, I swore a lil loudly out of frustration. Management learned that day about my lack of verbal filter.

It should be a requirement that everyone should have to work in retail for at least one week, so they know what it is like. I worked in retail for 12 years, I always show respect to the workers when I'm shopping or dining out, as long as they are showing respect to me.

I am happy about the mom that made her daughter fold all those clothes. I know how much work it takes to keep an area up. Good job mom.

Very proud of all you Karen fighters out there! keep it up karen killers

That's a great mom. Teaching her daughter that there's consequences for bad behaviour and not hitting her. Good mom!!

I have nothing but the highest level of respect for people who work in retail. I can’t do it, I just can’t; I would scream or throw a punch and just keep hitting until I was arrested and sent to prison for life.

Am I wrong for thinking everyone should have to work a couple hundred hours in a retail/face to face customer service job and not do anything against a customer that would get them fired? Just sayin'. Think of it as "Community Service" before the fact. : )

"That one" Little Britain has entered the chat.

I love the names Officer Neighbor Lady and Angry Lady.

That great mom really shows that nurturing isn't everything and sometimes kids are going to end up shitty no matter what

I was a bagger. I asked paper or plastic? (You had a choice then) she snarkily said plastic, then said which items to bag together. I smiled and started to bag. She yelled that I was slamming her stuff around. I had had enough of her attitude by then but, was doing the customer service nicey and wasn't slamming stuff. Even the cashier was like WTF is her problem. So I said " fine, bag your own stuff" and walked away. The manager dealt with her, got the cashier's side and just told me to do something different in the store. So I went to floral clerk and worked there for 5 more years.

I worked at a McDonald’s once. One day while I was working there, there was a man who was being extremely rude to all the employees. My manager absolutely lost his shit. Now, my manager was known for always losing his shit at employees (hence why I left soon thereafter) but NEVER at customers. Until this particular day. They were in a full on yelling match, where my manager was mostly shouting “GET OUT GET OUT GET OUT” and the customer just continued yelling insults at all the employees, mostly the manager. As much as I didn’t like my manager’s yelling habits, man did that customer deserve it. TLDR: guy insulted me, manager with anger issues lost his shit at him

When I was working at the cinema, a woman queue jumped up to me and asked me for the list of movies or smth ( I honestly forgot what she wanted). I was new and even had a “I’m New” sign on my shirt and said I would have to ask my coworker who was sitting next to me. I had to wait for my colleague to finish talking to the costumers she had atm. The woman was growing impatient and asked what was taking so long, her husband just stood behind her, apparently afraid to speak. I told her, I’d have to wait for my colleague. When my colleague was done, I asked her about what the woman wanted and she had to look for it a bit. The woman was growing more and more impatient and started mumbling shit about us and telling us “we were too dumb to do a single thing right, that’s why we landed at the cinema” (bitch I’m 18, this was my first job ever)

He curses at you saying he's late for church....loool

Not a customer, but my manager About a week or two ago, my manager seemed to be having a bad day. Me and my coworkers were known for goofing around and arguing about things, like if water is wet or if Goku could beat Superman, but it was all in good fun and we got work done. Though the manager still seems to have qualms about it, but she especially likes targeting me with shade, because I'm not as fast as my coworkers (we're morning stockers), and if I tried to move as fast as them I'd probably break something, though honestly, I think I can keep up as I am now. We're just working, she's going on another of her rants and I come to the back aisle. I wait literally two fucking seconds for the others to move so I can pick something up and she goes "And Smash Brother is just standing around doing nothing". I'm lazy because I didn't move for two seconds, meanwhile I'm also the guy EVERYONE calls to lift anything heavy, and me and my coworkers tend to finish so fast that we get sent to help other people who suck at their jobs.

There was this university during my Domino's days that had snooty students that were either super cool and tipped well, or were the kind of person you wouldn't spit on if they were on fire. More often than not, I got the latter that would (quite literally) throw money at me and say, "keep the change." on a $20 order. Still makes me angry to this day. 😠

I had two retail workers freak out because I looked at a shirt, refolded it and replaced it. They gave me their employee discount. I have worked retail and never felt sorrier for two people. Retail is a frontline battlefield.

That story about the teen with clothes is actually good parenting for once in these stories

Wal-Mart customers are so much that little girl. Especially in the produce department, putting salads they don’t want wherever, instead of putting back how they found it.

5:23 that's when you file a restraining order.

Awe yes, customer service. A place where you're treated like crap by some but are expected to fix stuff like you're the CEO.

I work in a call centre,and a few customers have told us to "die of coronavirus "....

“Do you want to like, or dislike?” “That one”

The first Starbucks employee was stuck in a Little Britain sketch!

3:05 at least the Mom didn't take her child's side

Oh god I had the "that one" game once. I broke first. It was hilarious and I'm amazed it's not a unique event

I work in a grocery store bakery and we had an ice cream cake that was placed in the wrong place RIGHT NEXT TO WHERE ITS SUPPOSE TO BE WITH THE PRICE RIGHT UNDER IT and these cakes are like 21 -22 dollars . the price the one was by was 6.99 . . i kindly told her it was in the wrong place and that it was like 20$. she asked me if she can get it that price i sad no then she asked for the manager and i called her and told her what was up. my manager walked her up to the front and gave the damn cake to her for 6.99... i was pissed

I have been spit on, punched had food thrown on me and been dined and dashed on. As a cashier, a bartender and server entitlement isn't new it has been around from the dawn of time. The things that happen and what you see make working these jobs hard or some days awesome. Now I am finishing college soon and starting my own business I know twenty years retail is enough for me .

There is not enough money in the world to pay me to work retail.

Worked as a service writer at a car wash and detail shop. Had a really annoying customer who thought he was a big deal because he came in a lot, but never spent much money and was always asking for special favors and discounts. He constantly called me by my first name, which was on my shirt, but said it like we were good friends. One time, he came in and greeted me by my name, then said: "Of course, you remember my name right?" I looked deep in thought for a moment, and said: "Is it Leonard?" I knew it was Michael. Guy looked crushed...

(I work at a theme park) Once had a woman come up to me and complain about her food and demanded a refund... I work in Park Services. She didn't think that was a good enough answer.

If anyone works as a homemaker or just cleans homes, it is almost exactly like retail except you’re working by yourself with no backup. I’m okay with people being particular about how to clean things since it’s not my house, but sometimes there are very entitled people (rich and poor). One woman asked me, to my face, if I had any common sense. She had no teeth, didn’t work, and ranted about herself. Advice: if you like to clean, do it for an office business or have your own business. The pay is poor if you work for healthcare and they don’t give a shit what kind of environment you get landed in. I clean for a house that smells of cat shit bc the guy has never cleaned the litter and a hoarder asked me if I’d clean the room where their ceiling fucking collapsed. I am paid minimum wage. Doesn’t matter how much I care about others, if they don’t give a shit about their own environment they don’t give a shit about you either.

As someone who works in the apparel section of a store, the story of the mom who made her kid pick up and refold the clothes she threw on the floor was _so_ satisfying 😩👌 Edit: and then the one about the target customer just leaving a ton of clothes in the fitting room killed the satisfaction 😔

I work (well, not really at the moment, considering) at a game and toy store that sells Magic Tracks, and this lady at some point the earlier that day (when I was on my break or otherwise occupied) bought some, as well as some extra cars to go with it. Later she called up saying we hadn’t put one of the cars in, because she had bought FOUR and there were inly THREE in the bag! Well we look around the counter area, but there was no car that had fallen or anything, and none of us had found a random one, either. The call had started with me, but I realized pretty quickly she wasn’t going to care what a regular associate had to say, so I handed her over to the assistant manager. She got the lady to read out her receipt number, finally (after her not being able to find it for five solid minutes), so we looked up the transaction and saw that there were only three cars on the receipt... Which she wouldn’t accept. She asked to speak to the manager, because apparently assistant manager wasn’t good enough. Eventually the manager was able to get her to idk stop being an idiot or something... Now, we generally refer to her as the “Classic Karen.” TL;DR: A lady claimed to have bought 4 of a toy but there were only 3 in her bag, and was a Karen even after it was proven she only bought 3 AND talking to a manager.

One time I got into a disagreement with a pair of customers who wanted hot fudge on a waffle cone. As in the nearly molten liquid fudge on a scooped ice cream cone. They apparently didn't like when I said 'I don't generally do that because I don't want to make a mess-' and they cut me off before I would have offered a cup of hot fudge instead they could dip into or use a spoon with. They didn't like me because once before I had them locked out of the store. They came in 2 minutes after I had locked the doors and were confused as to why I wouldn't let them in. I hate people sometimes. Everyone else I told why I wasn't quite sure about putting a liquid topping on a cone actually understood why. So I'm a bit Grr to this day about that one couple.

You know what, pasta is the only thing I need to keep me happy. SIMMER WELL, PUPPER

i like the one where the mom made her spawn clean up the mess they made usually it turns the other way around and the worker gets blamed because karens perfect little angle could never do anything wrong and they should actually get all of their shopping for free and also a 1000$ payout for their inconvenience

I work at a gas station, cigarettes are in the back and pumps on the side. People love to tell me *that one* I'm a very sarcastic person so I just play along and point randomly (or the wrong direction) on purpose and say "that one?" Until one of us cracks.

My table fan at work had crapped out, and I went to Lowe's to get another. The box seemed a bit heavy, but I didn't think much of it. Paid, took it to my car and brought the box into the office next morning. When I got there the box had a bunch of tools in it and items in it, and no fan. After work, it took it back to Lowe's with my receipt and explained the situation. I had inadvertently carried out someone's scam. I just wanted my fan. The assistant manager said there was about $200 worth of stuff there. I got my fan and they didn't even thank me. It did not improve my opinion of the chain, it's only a matter of a minute to say thanks. They undoubtedly thought I was the scammer, but if so, why would I return the stuff? Am I missing something here?

I looooooove that mom in the second story!!

I worked in a huge store that almost always had the manager give in once the customer called them. So we all got fed up of fighting with customers over the store policies and the moment a potential case was noticed, we went for the manager right away. Our nerves on the floor are more important. After a few months, head office started calling and asking for explanations on all the price overriding, and give them shit for not enforcing the store policies. Only then were we on the same side.

If a cashier remembers who you are, you're one or two of this list: Very attractive Very unattractive Very kind to them Very shitty person

Can guy actually sounds pretty smart. I like the woman who made her daughter re-fold the clothes. With the Lowes story "are you stupid?!" "No Sir, but you are, and i could never hope to compete with your level of idiocy"

When i was working at Publix, my managers always undermined what i did and it always pissed me off. I was so angry working there, glad im finally out of that hellhole

I felt so sorry for that former Blockbuster employee

I have fun with my rude clients. Most recently, a guy pissed over a minor misunderstanding between me and my manager that inconvenienced him for less than 5 seconds sarcastically remarked "oh you must be brilliant!" and just beamed at him and said "oh you flatter me!" in my sweetest, most enthusiastic voice. "I bet you don't even have an education!" to which I responded "wow you must think very highly of me, brilliant and without even going to school!" Still determined to get me to sour he said "I wouldn't even write a letter of recommendation for you!" to which I just said "how considerate that you'd even consider it. Normally clients don't write those, but I thank you for your concern about my career." Dude stormed off really mad I didn't cuss him out haha

Worked in a book/merch store of this big company. Two kids, maybe 7 and 5 were running around especially up the ramp. I go up them and firmly state no running. They say sorry and run back to their mom. She glares at me and I state we can't have them running in store...obviously as we have GLASS products, wood displays and such. No joke this woman says "well I guess we won't shop here then."

The mom at 3:32 is awesome, I was ready to get even angrier when the awful kids mom came into the picture thinking she was going to be a Karen. I was pleasantly surprised

"Yes, I suppose Buzz is a boy and a toy" love it!

Oof. Reminds me of the time I had to ask a customer to not use the rolling ladders because they're not the safest and store policy/liability stuff. He got down and threatened me, a 5'5" feminine guy. He was like a foot taller than me and got right up in my face growling at me and threatening to hurt me. I had a panic attack and my assistant manager let me take an extra break. I don't work in retail anymore

Had a lady return about 30 fake flowers & 3 hadn't been rung up. She says she'll just take these back. I explain that she never paid for them to begin with, so I can't refund $ nor give her the products. Argue, call manager, who gives her the $ that she'd never spent to begin with! And then she gives me the smug attitude. Wtf. No wonder they're out of biz now.

If you’re rude to the people who handle your food, you deserve everything that’s coming your way

Mad respect for the parents at 3:20

Question to clothing retail salespersons, I used to work in retail many years ago. I was a cashier. I did not put items away from fitting rooms. As a rule, when I try something on I put it back on the rack/table it came from. Now I was told not to do that because I might be taking someone’s job away. So, put away or leave in fitting room?

The guy with the GAS CAN was probably stealing his neighbor's papers to get all of those coupons!!!

If you are one of those people who price match based on the item being in another products area, you deserve the lowest level of hell. ANYONE and i mean ANYYYYONE can move a 500 dollar item to the candy aisle.

5:54 New job: IT desk getting pay 30 bucks an hour to remind customers how to restart the computers and modems.

Happens a lot. When a customer points at smth I’m not able to exactly see and says “that one”, but gets angry when I’m even just asking if this is the freaking cake he wants

I worked part time at a department store for a few months in 1972. I still make sure I don’t mess up stacks of shirts and I fix hangers when they’re hung up wrong. I’m not obsessive about it, but if I notice something, it’s easy to take care of. It’s such a tedious job to have to deal with such stuff all day long. There’s no reason I can’t take a few seconds and make someone’s job a bit easier.

Some of these people sound like trolls, and it scares me to know they really aren't.

1:25 That's very kind, I would've given a black coffee 😈

Aye i got one: Im a bagger/cart/maintenance kid at a certain New England grocery store (take a wild guess, I dont wanna say it in here bc ppl i work with have gotten fired before for exposing the “good image”) Im 17 now, 16 at the time. We were training new kids for a store we were going to open a few towns over, and one of the new kids was being trained by a good friend of mine and the new kid was clearly mentally disabled (aspergers or autism, dont know which) and he was on cashier while i was bagging. This lady comes through the line and I instantly could tell this wouldnt be fun. I asked her how she was doing today as a standard question and she, in the biggest foreshadowing moment of my life, said “meh”. Lady looked to be 65-70 with a big pot belly in a sundress that looked 3 sizes too small. The kid rings here up slowly bc of his disability and the lady is getting visibly more and more pissed off. Then there’s me, bagging the best I can while trying to not lose it on this lady. Apparently she finally had enough because she went over to the customer service desk to complain. I swear on the life of all 8 billion of us it took every single ounce of composure I had not to walk out right then and there I was so unbelievably pissed off. I still don’t know how I kept my composure, but I did. It went well after that and the kid took it SO DAMN WELL. I gave the kid a pat on the back and said “you took that way better than I could” and he didnt answer me but I could tell it registered to him and I saw a look in his eyes that said “no biggie”. Haven’t seen him since last October when the store opened and they left, hope he is doing well. As for the lady, and thank the lord, I havent seen her in the store since. Good riddance to that piece of old garbage.

I saw something similar to the "Rules don't stop at the front door" but it was fast food packaging and the Mum's retort to "That's not my joooob!" was "When you go to University next year, you can live how you like but whilst you live under MY roof, you follow MY rules, even if we're NOT in MY house!"

Good thing I never worked at K-Mart then. I would have just thrown my stuff at the manager & quit.

Am I really the only one a bit creeped out by the idea of telling that pupper to simmer well when it is *_IN the sauce_* ? P.S. admit it, mysterious Updoot person, you're torturing me for complaining that you used the romantic doggo too many times.... SWIMMER well, pupper, swimmer well! 🏊🏼 🐶

Good mom story. I saw a mom making her kids clean up nail polish with cotton balls and remover in a Walmart and wished it was my mom.

first live day of cashiering a lady took the bags I was going to set in her cart and said "here sweetie your to short for this" or something along those lines. I was in to much shock from what she said to say anything back before she left the next customer apologized and said how angry he was from what that lady said and I thanked him for his kindness. (I'm 4'9)

The story at 13:00 shows that going to church doesn’t automatically make you a good person.

I had the k-mart thing happen, but it was over oddment glassware we weren't selling as oddments that day and involved the sales assistant of that department, the manager of that department, and the floor manager all telling him we couldn't, for the best part of half an hour. We then had a more higher up person come down and decide we'd do it... After so long of telling him no. And it was a big guy getting agitated too and I was a 22/23 5 foot girl dealing with it, so even had one of my colleagues asking security to keep an eye whilst I was dealing with it. Thankfully the tills were near the entrance where the security usually stood if they weren't patrolling the store.

Facebook post I read once. A local pharmacy was allegedly rude to a woman's elderly mother. When she called and began to cuss them out, she was outraged and shocked because they hung up on her.

For me it was when a customer threw a hammer and a screwdriver at my face. Pretty unnerving.

That first one has my anxiety going crazy

I used to work at a Starbucks at the airport... Five locations between two terminals, and I worked at all five! Anyway, whenever a customer pissed me off, I would do what I affectionately refer to as "smile through the pain". But one of my co-workers saw me doing this, and they said that my "smile" looked *_evil._* That's probably because it was a toothy grin, and I spoke through gritted teeth. All I know is, it took every ounce of strength I had within me not to strxngle the shxt out of the customer(s) who pissed me off. Airport customers are rude and ill-mannered! And don't let one of them have a hoity-toity attitude!

That mom is a national treasure.

The brief time I worked in retail, I never had a bad customer. Glad I never experienced a horror story. Some people shouldn't be allowed to breed.

The first one made me laugh so hard

3:38 sounds like a good mom

When I worked for TSA and someone was starting to piss me off I would just repeat the same answer over and over again until they accepted it. "It's over 3.4 oz and can't go" "but it's just" Repeat 5 or 6 times until they give up because that's the only way it can go.

The music is particularly awesome when the Angry Lady at Blockbuster story was told

Haha. I work in a grocery store and experienced so many of these.

So glad I work in a shop where we don’t tollerate this sorta shit and management is 99% of the time on our side

People who come in and ask about getting some sort of discount after telling them no they proceeded to ask every other employee they can find to ask them the same thing

The Gap while in college. Near closing, a person or family unfolding and balling up everything they touch. Oh, man!

The first story already got me like...

1:21 I would’ve cried out of frustration

I was the second shift supervisor for a Dollar General Market in TN for two years. (Y'all can condemn me for my practices, but I will not back down simply because customers are stupid and try to pull wool over our eyes.) (1) Had a guy try to get some item (can't remember, was so long ago) for the price of a can of Pringles because that item was in the Pringles spot. The item was very clearly NOT Pringles. I told him I would not give him the item for that price because the item was quite obviously not Pringles. (2) Had a couple try to get a large article of clothing for the price of a smaller article simply because the item was on a hanger that had a smaller article's pin on the hook. Again, would not give it to them for that price. (3) This was a legit issue, so I did fix it. Though our system literally would not allow price changes on alcohol, I did adjust the prices of other items to reflect the issue. I had a regular come in. Every few days he'd come in and buy four or five 25oz cans of Miller Lite, which were fairly cheap at the time, $2.10. However, this one time they were ringing up $2.15, and he was like WTH? I explained it, and he was cool about it. I fixed the label and left a note for the store manager. (4) We had a serial receipt fisher. Long story short, we banned him for fake returns that occurred over several months. (5) This one was before I got promoted. Some woman, also a receipt fisher but to a (much) lesser extent, once complained that the gallon of chocolate milk she'd bought two days prior had gone rancid before its best by date. One of the two assistant managers was like, "Nope, not giving -the refund." She stormed out, and got banned a week later when the other assistant manager finally caught her digging around for receipts and finding random items off the shelf. The first AM said the woman had likely just left it out of the fridge overnight. (6) We regularly had a group of young kids who'd come in and grab a bunch of candy/soda, knowing they didn't have anywhere near enough cash for it all, and when they saw the price they'd pretend to be shocked, so after three or four times of this I realized what was going on, so each time they did it after I would simply void the entire transactions and ask which items they truly wanted and how much money they had. A few weeks later they all stopped this shenanigan. There are other incidents, but can't think of any right now.