“I worked at Sears. I was ready to die.” Former Sears employee. Can confirm. Looking back I wish I had unloaded on everyone via intercom on my last day

Honestly, the second a customer gets violent - or even just threatens it - is the moment when you're like 'GTFO or I'll call the cops.' Some things are just not worth getting that worked up over.

Beanie babies were crazy in demand .I remember the McDonalds wars lol .

The two women screaming at each other could have been a distraction for a shoplifter. When I worked retail, we were told that they sometimes worked in teams and to not let altercations distract us from paying attention to other customers.

I’ve worked in customer service either in person or over the phone for banks. Dealt with a lot of difficult people. If your super nice workers will go out of their way to help you. If you scream they won’t. So now when I have a problem and need customer service I always start by using their name. Then I say “thank your for taking my call, I am so glad you will be able to help me.” This creates some familiarity by using their name and saying they will be able to help you puts it in their minds that they will do just that. I also say “yes ma’am or sir. No ma’am or sir” and thank you a lot. I get what I want nearly every time and even had people “bend the rules” to help me out.

That story about the beanie babies was absurd and terrifying

I'm very small (5'3" 90lbs) and work at an arcade with a bar. A drunk guy was playing a claw machine so I came over to cheer him on, look, whatever. His friend comes up and goes 'i like your vibe' goes to shake my hand, I'm like, whatever, shake his hand, then the guy goes 'youre so small, I bet I can-' puts his drink down and just lifts me up. I laugh nervously and a tech comes up and is like 'dude, you can't do that, you gotta go' unbeknownst to me, he had been warned to stop touching the female employees already. Last straw, he was out

I have that pink flamingo McDonald’s beanie baby. It’s hanging off one of my indoor plants. Crazy to think at one point someone would’ve stabbed me for it.

I worked in a Halloween store, and some ass opened a jug of fake blood then pretended to be hurt When we came to help he started tossing the jug all over me, my manager and the customers near him

Worked in a library. Coworker went around picking up books and magazines people left lying around. She asks the guy if the newspaper next to him is ours or if it belongs to him. He starts screaming that we are accusing him of stealing library newspapers. We try to explain we were just going to shelve it, but he wasn’t having it. Other customers had to restrain him and we called the police and had him banned (temp ban only, I hate that policy).

I worked part time in a high end ladies clothing boutique in the late 80s/early 90s. There was one woman in her early 30s whose mother was a very good customer so we always tried to be accommodating when her mother sent her in to buy some new clothing (mom was paying). To begin with our clothing was not to her taste (she had none), she dressed very plainly, jeans, ugly sweater, absolutely no makeup. First, she talked nonstop about how her husband’s female students were always trying to seduce him. He was a teacher at a small community college, and she acted like he was totally irresistible. He came in a few minutes later. He was definitely resistible. No idea why she thought he was- totally average guy, but she keeps going on and on about how hot every girl thinks he is, even telling my coworker that I was attracted to him. I was a teenager at the time and you could tell he had a thing about younger women. I was grossed out and found both of them creepy. Then she finally tries on this brown outfit- long brown skirt, matching brown top that we sold with much brighter coordinating pieces that had red and other colors that blended with the basic brown. She refused to even try the brighter pieces on to see how they would look. Then comes the kicker, she announces that she is a practicing witch (and frankly in that plain brown outfit and wire rim glasses and pale face, she looked like one) and started performing some kind of ritual right in the middle of the store! It was completely nuts and thankfully she and her husband were the only ones in the store. She was chanting and sort dancing around the store, still in the brown outfit. Then she started making this awful wailing sound, it was terrible. And by now, they have been in the store for almost 45 mins, she still having tried on just the one outfit. Finally, it was close to closing time and my coworker explained the store would be closing soon. But they didn’t leave. We stayed way past closing to accommodate them because of the mother, who was a lovely woman who would’ve been appalled by their behavior. Finally, we told them they HAD to leave because the MALL was closing shortly and they would be locking the doors. She goes into the dressing room, we think to put her own clothing back on, but she comes out still wearing that damn brown outfit with her clothes balled up in her hands and they just leave! Not a word was said about the outfit, they just walk out of the store. My manager was like, just let them go and go lock the doors behind them! We did bill the mother for the outfit, but refrained from commenting about their bizarre behavior and just said we were happy she found something she liked. About three months later, it is closing time again and thankfully we had already locked the glass doors at the front of the store and turned off most of the lights while we were in the back gathering up our stuff to leave. As we walk out of the back we hear the front doors rattle as someone keeps trying to open them, along with banging on the glass, we look out and who do we see but the crazy daughter standing at the front doors of the store, and guess what she was wearing? If you guessed brown, you’d be right. Anyway, before she spots us, my manager grabs my arm and drags me down behind the counter so she can’t see us. We stayed there hiding behind the counter for almost twenty minutes until the mall started to close and we knew they were gone. Thankfully, the next time they came back (again 10 minutes before closing time) it was my night off and I didn’t have to deal with them, but she did ask where the girl who had such a big crush on her husband was and kept telling my coworkers that I followed him around the store like a lovesick puppy. As if. She was totally deluded. Happily, the mother told us a few months later they had moved out of state- the husband had to get a new job. Just guessing, but betting he got fired. And we never saw them again!

I had a fat lady who had worked at the gas station I worked some 20 years earlier wanting cigarettes with a coupon that didn't scan...if it doesn't scan,you don't get that discount. It doesn't scan and she let's out this long sigh and then tells me that," you're going to override that system and then you're going to call the store manager at home and then you're going to do this"...no I'm not doing any of that!.."l worked here in 1992!" Good to know,I'm glad.. you should do a book! Then she started yelling and screaming and I told her to leave! She couldn't believe I was telling her to leave!

We made a mistake trying to make a custom order. We offered to fix it, but the customer decided she wanted a refund instead. Okay give us back the food we messed up and we will give you a refund. She became angry then informed us that, "I know manager A and manager B! I'm calling them right now!" Which she did. Manager B is the store manager. She apologized to the customer for the inconvenience then informed her that, as a former employee, she should know not to try and order things that are no longer on the menu. She now keeps the Frick out of our store.

I work the closing shift at my college library, so technically I'm kicking people out every night because frankly it's midnight and we all just want to go home.

I was a customer in this situation but I once saw a middle aged man trying to buy beer from the store, but he had apparently been either banned or was just simply too drunk to buy alcohol. This was during covid, so the cash registers had a plexiglass on them. So the guy was banging on that with his fist, and screaming obscenities at the cashier. Cashier just kept telling him that he's gotta leave now, but he wouldn't listen. Well, a few employees just come over and push at him with a shopping cart, trying to push him towards the door, and outside of it, and blocking his way back in. It looked pretty funny, but it was most likely to keep their distance, and the cart was the only thing at hand. Who knows, he might've had a knife or another weapon. Or worse. Covid. Well, that took about 5-10 minutes. Then the cashier apologized to me and scanned my items. Told them no worries, paid and packed my shit, and left. Outside, I saw the guy was still around just standing there and swearing. I ignored him and speedwalked the fuck out of there. I thought about getting involved but, like I said, knife, another weapon, or covid. I wasn't going to take any unnecessary risks, even if I was slightly mad at him. It's just not worth getting stabbed over. Also, I was buying beer myself, so naturally I got worried he'd ask me to go back and buy him some, or just straight up take mine and beat the shit out of me.

I worked at a department store here in the US. A women came up to the customer service counter and asked for a refund for a bunch of stuff. Seeming normal looking lady who seemed intelligent and nice. The worker tried to scan the label on the tags and nothing came up in the system. She looked at the brand and said “miss we don’t sell this brand it’s a (different store) brand. You will have to take it there for a refund. She came unglued! Started screaming at the worker still demanding her money. The worker explained there was no way to do that. Then the crazy lady says “well that store is right across the street (it was) and can’t you just give me my money and get it from the other store? Good lord women! How stupid do you have to be?? By that time there was a long line behind her and people started calling her stupid and laughing at her as she huffed off. Nuts.

I once threw a girl our of a movie theater I worked at for being on her phone and disturbing other moviegoers. her dad , a Hell's angels biker, shows up, grabs me by the shirt pins me against the wall telling me "dont you EVER throw my daughter out of a movie" and when I got out of work there were about 30 hells angels waiting for me in the front of the theater. Thank God my manager let me out the back before calling the cops

Honestly making someone cry intentionally when they don't deserve it is one of the worst things you can do.

I feel like fishtank guy wasn't doing that (self pleasuring) because of the fish I'm afraid...I think he may be one of those guys that get off to their reflection on any reflective surface that acts as a mirror. That manager or higher ranking worker should ask any other businesses in the area if this guy did the same thing, mainly clothing stores with fitting rooms. I wonder if this pet shop is the kind with a wall full of tanks, because if it's that set-up then it's probably the above if the tank that needed cleaning was at the height of that region of the body. I would try making it very hard for that guy to shop in any store with vertical reflective surfaces...because he's been 86'd.

I had a lady throw a penny at me. She yelled: You give me fake money! It was a Canadian penny that had snuck in by accident. I was so mad. Over a penny!? Are you serious?

TL,DR .a crazy lady refuses to clean her dogs mess and gets banned for life. A woman today had a dog and that dog was in heat. The dog squatted on the floor in the middle of the Walmart self checkout and left a puddle of blood. The manager got her some paper towels and she slammed them on the floor and used her foot to slide over to the manager and said, “I’m not cleaning this up.”. At first I thought she was kidding. I could not believe that she could be so ridiculous. The manager told her that it was her responsibility because it was her dog. She replied, and I crap you not, “well, it’s store, so you need to clean it up.” I jumped in and told her that the bitch was was nuts, and it was her responsibility. She turned to me and said, “shut up you old drunk.” I jumped in her face and said, “Do you smell an once of alcohol on my breath?” Meanwhile the manager calls security and tells them what’s up. At first security thinks I caused the problem but the sweet manager sets them straight. This big tall black dude tells the beach to get out or clean it up. She then lies and states thet she never said that she wouldn’t do it, she just asked for a glove. The whole group of like, 8 people objects, and the security guy banned her for life.

The RadioShack employee who simply shifted her head and caught the cable being used like a whip, if I’d witnessed that I’d next be wondering where the boss music was.

if you are at a restararunt or something, and they get your order wrong, A lot of the times they just let you keep the order they got wrong and give you your correct order. So you end up getting free food. Happened to me a few times. Guy could have gone home with both a pasta salad and a potatoe salad for free. Instead he gets publicly humiliated by getting thrown out by the manager and goes home with nothing.

i worked in retail & it was in my 1st week, i just asked a lady if she needed help & she pretty much told me her lifes story.. she talked about being repeating r@ped as a child,her therapy sessions & her health problems... i mean how do you respond to that

Liquor retail and hospitality industry here. The moment some guy calls my female co-worker the "c" word... All bets are off. (Has happened a few times) Thats GTFOH with assistance. You high on something? On yer bike buddy. Under the age to purchase? No ID no sale son. (the last one is usually polite but firm).

25:56 Also worked at a cinema. Didn't have to tell the dad to GTFO. Wanted to buy tickets for a 15 certificate film for him and his son. I asked the son how old he was. He instantly said 14. I told the dad the obvious. His response, 'Well, he's almost 15'. I said nothing, and just stared at him for at least 10 seconds. Both just walked away.

I really hope that parents heard about the guidance consoler going nuts at McDonalds over Beanie Babies. She needed to answer for that.

i was a staff member for a retail store and this guy comes in already yelling and being aggressive about a return. of course we don’t want to help him because he’s being a dong. we try to help him anyway but he didn’t have a receipt and the product was out of warranty. so dude decides to throw the office supplies cup at us (which had scissors and pens in it along with other sharp objects). we proceed to call the cops and lock him in the store. all caught in real time high quality cctv. congrats dude you’re banned for life and have an assault charge. all you had to do was tell us in a kind way you needed a return and not assault us.

I've always been curious why people call 911 for stuff like stores not giving discounts. Who taught them? Did cops in the past do stuff like that?

one lady had a hysterical fucking meltdown on me bc i asked for her dog’s rabies vaccination record so we could take him back for services. it is my state’s law, we are not allowed to provide services on animals without proof of rabies vaccination. (we cannot use the tag on the collar either since scammers ruined that for everyone). i told her i was sorry. she proceeded to scream “NO YOU’RE NOT!!” at me and just loudly sob for 30 minutes. when she finally realized we weren’t gonna cave bc of her meltdown, she just left and never came back.

8:33 Y'know, if you have warrants out on your butt, it would seem to me that you'd want to, um, _keep a low profile_ ? I know it's a radical concept ...

And yet Beanie Babies are virtually irrelevant now

People really thought a mcdonalds toy was going to be a vintage collectible because of its perceived value💀 And they called NFTs unheard of 😅

I was a manager in a department store. I can't tell you how many foreign people wanted to haggle over the price of things and I had to tell them, it doesn't work like that, you either pay the marked price or don't buy it.

Oh god…more Karens

At 5:28, I thought it said "I worked at a porn shop" I need to get my hearing checked. 😂

omg i remember the beanie baby happy meals lol they should do that again lol

"You wanna see my son's domg?!" "I'm already looking at you."

I worked at a grocery store with a bottle return. A middle aged Vietnamese guy came in with 2 huge trash bags full of cans of Hamm's beer (yuck 🤢). He dumped a bag out into the shopping cart and a couple of roaches scurried out. My manager happened to be there at the time. She quick squished them and then yelled at the dude and threw him out of the store.

22:05 Dear god I nearly dropped my phone in the toilet!! I saw it coming but damn if it still isn't cathartic!

When she risked choking all our ponies so her kids would be happy. Unfortunately I didn’t (and still don’t) have the power to kick people off of the property or I definitely would have.

I feel like if I had a warrant out I wouldn't be trying to fight nobody over a fruit tray 🤔 🍓 🍇 🍏🍎🍍

I fainted making coffees once and the person still ordered me to finish his latte (I was passed out completely)

I used to work at a restaurant when I was in high school had this one lady and her husband come in with their two children both of them little boys they couldn't have been no more than 4 or 5 years old these people were letting their kids run all over the restaurant mark on everything with crayons and if you know how hard crayons are to get out of furniture and off of people well on top of that one of the little boys was peeing in the fake potted plants by the bathroom my manager walks over there picks a little boy up by the shorts takes him back to his mom dripping pee and standing right over her purse and let him pee all over her purse himself and the chair and says get the freak out you and your family are no longer welcome at our restaurant this lady had the audacity to sit there in the restaurant and call the BBB about it to which my manager got on the phone and told them what was happening they immediately hung up on the lady and said never call back again and I know she was never welcome in our restaurant ever again.

Dude I'd love a burger, fries and a pop for under $5. Like damn

People punch each other for hello kitty mcdonalds

25:45 Not buying this one...

Everyday!!!

Wait, parents can’t bring their kids into r rated movies in the UK? I’ve been going to R rated movies my entire life

"Can you check the back"

12:08 those cops sucked

I remember dawn of the dead was out and the cinema do not care if you are 16

Enjoy the content thx

Second

and all dong guy had to do is request they wave his phone activation fee nicely and they probably would have lol now he is a registered offender

I work for dollar general, if I tell someone no I just say no and thats it, if you ask why I'll give you a reason but still no I don't change my mind, you can't change my mind. You really want me to be a dick, whistle to get my attention and I'll ignore you till you leave or go find someone else I'm not a puppy or trained dog loud high pitch noises dont get my attention either my name or sir does

Being a raging rude and nasty don't get you no where as customers

:-D