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Air Canada screwed up. Josh visits the Air Canada headquarters. Decides to give them another chance. Gets UPGRADED at the gate. Why am I not surprised 😂😂

I don't think this is a true "redemption" story. Would all passengers be treated to an upgrade if they are not youtuber? I think it would have been a better video if you flew and the crew and ground staff were informed in exactly the same way as before.

Hey Josh, I admire your genuine review. Your videos shows both the good, bad and ugly side of your flight experience. Keep up the realistic and fantastic review. It gives me more bravery to improve my vlogs. Cheers and safe travels as always!

Of course they upgraded you , can you imagine the briefing the crew would have been given before the flight. I wonder if poor David is still a cabin manager

I see you got the full Canadian apologies package with their emails

I felt bad when you were mistreated, but at least AC tried hard to make up: Business upgrade, Crew rest tour and personal card. They handled this well, glad to see that.

Of course they redeemed themselves, you got a free upgrade. This would not have happened to any other passenger.

I have travelled Air Canada for years and always found them good. Kind and professional crews and great food. Sorry you hit a bad experience. I am glad you got to see the quality of their service on this flight. Looking forward to your next review.

Can you please just tell us why that happens to you like all the time?😂😂😂

Great video! Always giving the truth and reality of all. Thanks! This is why I like this channel.

I'm so glad you had a better experience this time!! I hope you had an amazing time in Canada! Come back soon

I’ve been waiting for this and was sure it would be very positive. I flew AC from YWG/LHR and it was very good. 👍

I really like your reviews as it helps me choose an airline for any flights I need/want to go on.

Air canada finally sorted out with u josh .. cool honest review , good one . This flight looked comfortable for u . Great video. Keep up with your good works . And nice choice of local wine 🍷.

It was a good gesture to upgrade you to the business class product, which is very nice and complete by the looks of it. However, that still leaves you in a position to revisit your original mission, namely reviewing the economy counterpart. ATTENTION Air Canada management: you're not just the flag carrier (a revocable privilege; not a right) for our nearly 10 million square kilometre country. In many cases, you are the first piece of Canada international travellers experience abroad. In short, you are our air transport ambassador to the world (re-read that until YOU REALLY GET IT). Therefore, your economy class fixings, which I understand have deteriorated somewhat in recent years, should be over-the-top, and certainly comparable, if not better, than those of the flag carrier of the puny city state of Singapore (no disrespect to Singaporeans). There's no excuse for the current status quo. If you didn't cut corners in this area, you would never be concerned to show off your low end cabin product to any KZfaqr. Moreover, the world would clammer to use your service on trans-oceanic routes whenever possible (assuming little or no price difference with other carriers). Remember. You only have ONE SHOT to make a good, lasting first impression. Stop short-selling Canada. We design and build the BEST single aisle jetliner in the world (CS 100/300 aka A220-100/A220-300). There's no reason why we can't also provide the BEST air transport experience on international routes.

Kudos to those at AC who put so much effort into making the whole unfortunate experience right again.

Great two part series. Great job Air Canada on responding to this. Being a former business traveler, I learned one person or experience doesn’t necessarily reflect an airline. I would test it more than once.

I’m glad you were made welcome on this flight Josh. The last video upset me because no one deserves to be treated like you were, especially as you were on your own. RgY 👍💯💙

Always love your honest reviews Josh!

next time on Josh Cahill's channel: Xiamen Air and Malaysian Airlines: Did They Redeem Themselves?

Been waiting for this video YAY!

I see a lot of people making the point that he was treated better on the second trip because he was a KZfaqr, that anyone else would not have had the same experience, and therefore the experience was not authentic. However, Josh never hid the fact that he would be videoing his first experience. He announced his presence to the airline and even the pilots knew him and greeted him. His status as a KZfaqr was what led to the poor treatment in the first place. I think this video did a good job of showing how AC remediate its mistake in how it handled a known KZfaqr being onboard.

Great flight Report. I’m glad the this experience was so much better. The crew rest area on the plane is huge. I’ve seen the rest area on a B747-400 once and it was very small, but the B777 is almost like another cabin! ✈️

I had that exact same issue with the screen on an AC 777 SYD-YVR. I got the steward to reset the system for me and it fixed it. I totally understand how it was hard for you to sleep, that is a big bright screen!

Hey Josh, I'm a frequent AC flyer and the screens actually can be switched off from settings or the controller.

Great review! Love Air Canada!

Hello Josh. I am glad AC got a chance to redeem themselves. What I am concerned is that if something like this could happen to you, what the plight would be for an ordinary traveller? They asked you for another chance considering you know someone in AC (even though he is in Revenue), we would not get such a chance, right?

Nice one Josh, glad this trip was better for you. Going to YYZ in Sept with Air Transat. Great video. Thanks😊

Thank you Josh I enjoy all your flight reports. Amazing job🙏

for your asperge, this is how we usualy cook it in canada. When I lived in Europe, got use to less cook asperge... when I came back, same reaction has you, was suprise.

Great video josh! Hope to see you fly Qatar soon.

I love to collect the amenity packets as souvenirs from my travels...I have a few now...also their airline blankets...can't help myself..

nicely done thanks josh be safe hope to see you in the skies above flying..

cool bro, I'm waiting so bad to see you at Malaysian airline again, it gana be sooo much fuuun :)

Really enjoyed this review. It’s cool to see Air Canada try to redeem themselves too. The angry man may have had a bad day perhaps, but should never make a paying customer feel the way you were made to feel i the previous flight. Crew rest review was cool too 😎

That was nice of the crew to do that.😊😊😊😊

Hi Josh im from Malaysia all though i didnt ride with air canada but after u gave them another good oportunity to redeem themselves i really looked forward to ride with them , thanks for the honest review Josh. Good content and keep up the great work ;)

The IFE has Letterkenny, if anyone hasn’t seen it I suggest you do

The sad thing is that not everyone is like you and receives such gracious response. Air Canada doesn't treat everyone like you. I have seen a steady decline in service and only form-letter response when it is brought to their attention.

Good for you for sharing these experiences with people. I'm glad your second experience with Air Canada Was better after that disastrous first experience!

It certainly was a massive improvement and was a nice product. Things do stick with me in my head so not sure I would ever feel the same about an airline but they have made an effort so fair play to them , great video josh and keep smiling fella 👍🇬🇧

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I am happy you enjoyed your second experience with Air Canada. I am pleased that you found the amenities, service and food to your liking. The 777 is a newer Aircraft at the high end. They have started to introduce the A-220 on the shorter routes and perhaps that may be of interest in the future. As a Country Canada supported Bombardier as a Company but we never purchased the CS -300. When Airbus purchased the product we have the A-220.

Great video

Much more the experience I have with them. Their business class food has always been top notch internationally.

I'd never have given them another chance. What happened last time shouldn't even be allowed to happen once and the cabin manager and all the staff who turned their backs on you should be fired. They really can't take back what they did to you.

I was to get on Air Canada flight and was using a rollator. When I arrived at the special area for AC, the service person told me to go to the regular line. I said that I have always done this since I had to use aids for walking. When I went to the regular line to check in, the service person said what are you doing here , you should be in special service. I told her I had gone there and been told to come here. The service person told me that wasn’t right and actually took the time to call a supervisor. The supervisor told the person who was talking care of me to upgrade the whole party and they held the aircraft to put more first class stuff on board. The supervisor came on the plane to apologize again. We were well taken care of for the flight.

I know this is 3 years after the fact, but the asparagus you described was canned. That is why it was so soft. I'm glad you had a better experience on your return flight.

For some reason this makes me think of those old comedy schetches in the UK where anytime someone brings out their American Express Gold Card the lady behind the desk lifts up her blouse and flashes her knockers and says something like i hope everything is to you satisfaction sir😊

I’m glad Air Canada redeemed themselves. What happened to you should never happen to anybody! Also good on them for upgrading you to Business. Nice, honest review as always. Thanks Josh!❤️👍✈️

Good job on service recovery Air Canada

Great review Josh, as always! However felt like you are filtering a bit like there is still tension. You much more relaxed and natural in most of your other reviews. But still nice from Air Canada giving you a second chance. That’s how it’s always should be! Airlines can mostly improve by getting reviews and opinions of their costumers. Well done and keep it up! ✌️

Air Canada is really amazing. But they don't have WiFi on 787 Dreamliner fleet. I traveled from ZRH to YYZ on 787 but was not having WiFi. Apart from that AC was just a wonderful experience.

Hi josh glad air Canada 🇨🇦 redeemed themselves.enjoyed your up date.thanks.🇦🇺

I'm thinking the manager from the first flight may have been called to have a talk with the captain after getting a message in flight from Air Canada management. I wonder if he kept that position afterwards.

Great redemption story. Mistakes can be made and good to know they rectified it.

In my opinion Air Canada is a decent business class product but is simply poor for an average traveler in economy. Their international catering standards lack creativity, quantity and quality. For so long as Air Canada keeps servicing small meals and banana bread as a pre arrival 'breakfast' on international flights I'll consider them poor and not at par for a 4 star rating unfortunately. Lack of adequate catering is what always ruins my flight experience when flying Air Canada

Not sure what was going on with the screen but I fly the 777-300er to Asia pretty often and I always keep it off for the entire flight.

You sure got the VIP treatment to try to make up for their previous behaviour. It’s probably not a true representation of their service though, as you said. It would be more accurate to see how they treated the grotty passenger in economy.

As a Canadian, I'm so glad that you had a more positive experience. Given your first experience, you should have been given some especially good service. It's hard to get a take on how it is to fly Air Canada for a regular customer. I hope you get that chance again. I do hope you can completely recover from that traumatic experience of essentially being bullied. Good to hear you got wonderful service from some staff - I am so thankful for those kinds of service people whenever I encounter them. Happy, safe travels, Josh. Thank you for your fair & honest reviews.

Part 2!!

glad air canada sorted everything out. great video as always josh!

Now that’s more like it, I’m glad you got treated well second time round looked a really good flight, maybe a bit of duct tape and a piece of card for the screen to stop the sleep interruption, Bless you brilliant videos you are a kind soul.

Can you please review Royal Jordanian? Thanks.👍

Interesting to see the crew rest area.

You handled it very well man. That’s all there is to say.

You are quite a nice man. Another chance is of course a nice way of saying you forgive them , but I can't say forget . Instead , you learned from your experiences ... Keep safe and smile.... Always have a big heart 😊😊😊

I’m at work but I so can’t wait to get home and watch this with the wife . This has made my day

Great channel. Please keep up the great work. I have personally flown with Air Canada a number of times and have always been happy with the service. I would love to see you do a review of Sunwing lol

Nice update. Watched the original as well. Was drawn to the first installment by the London to Toronto trip. I thought, well I've done that trip a lot, so let's watch this. In less than a minute, I was like, oh, London ENGLAND, not London ONTARIO. My bad, but it gave me a chuckle. :)

Josh. You taught them a good lesson to Air Canada and try to teach lessons to other airlines also. Who do misbehave or ignore and threaten their passengers on board the aircraft. We support you for your efforts and your mission.

i agree your honesty

We're not happy until you're not happy!!! The air Canada motto!!!

Thanks!

DO A VLOG ON UR NORMAL DAY ROUTINE!

As a Candian I'm sorry that happened to you...but I'm really glad it worked out in the end...

Because of the situation I can tell the difference between this video and your others. It must have been very hard for you to do this. You are more direct in your actions and words. I hope you understand what I’m trying to say. Great job! ❤

Good PR for them with the upgrade !! I am so glad your nuts are warm ( sorry bad joke!) Redemption!! Great flight review Josh and they are now back on my GOOD airlines list after the last horrible flight. Well done as always mate and I look forward to our next flight together...and keep those nuts warm !!!

Josh, you are the only other person other than me! that I’ve seen who puts the knife in the left hand!

Just subscribed ! I just like your honesty when reviewing airlines and their products. For some reason I thought you felt kind of uneasy at the beginning of this flight , But , everything worked out great as the flight progressed. Well done!!

13:11 never mess with Germans about asparagus ! 🤣 Great video Josh, Dankeschön! 😇

Hey Josh! Great video. Just to let you know they don’t have WiFi on their Dreamliner! Hopefully they’ll have it soon enough.

They created such a strange atmosphere the first time that you didn't even dare to speak clearly second time

Nice. 💜 From Bangladesh

Air Canada only are being nice because you shamed them online. They haven’t redeemed themselves at all. It’s not an unbiased review because they knew you were coming , told the crew you can film so it isn’t the same experience you would get if it was a passenger who they weren’t aware had an online audience of 100s of thousands. You got upgraded because they knew who you were. So this video is so pointless? It’s so unhonest and not a true reflection of air Canada’s service. They treated you awfully before they knew who you were and now they are trying to pull themselves out of the mud. Truly shocking

The combination of your two flights with Air Canada is the true Air Canada experience. They are not consistent. Some crews are outstanding and some are rude and petty. For me I’d say half my trips with Air Canada are good. One of my most terrifying was when I was flying home from Vancouver and just after take off I hear really loud banging coming from the area by the door. It was an alarming sound that I had never heard on an airplane before. I asked a flight attendant what was going on and she said that one of her male counterparts got into a fight shortly before takeoff and he was punching the door... while we were flying over the Rocky Mountains. I am pretty sure you’re probably not supposed to punch the door while in flight. This was the one time I wished an airline employee had lied to me. Another time I was sending my mother to Sydney, Nova Scotia. It costs more to fly to Sydney then it does to Halifax but I didn’t want my mother to drive. They landed in Halifax instead and told her too bad, no credit, no rebooking on another flight they seem to have thought that they had brought her close enough to her destination. They dumped my elderly mother in a different city at 1am. Sometimes I feel like a hitchhiker even though I’ve paid thousands of dollars. That’s the airline that represents our country. There is nothing we can do about it and they know it.

Great review Josh! The work you do is phenomenal. Even when -very occasionally things dont go to well, or as expected. You're always honest informative and very professional. I enjoy watching all you're reviews. Thank you!

I’m glad AC made it up to you. Any incident involving a passenger whether they are a KZfaq influencer or not should be addressed by the airline in a positive manner like how they tried to make it up to you.

Keep them on their toes Josh.

That sounded more like the experience I had with them. But I have to say... can you book the crew quarters??? :P Nice beds! Would happily stay there for some hours. I think I had a duck fois gras as a starter on AC and omg that was delicious. They just have to change the bathtub color on their planes now. :D Thanks for an interesting video. Looking forward to your next report. Keep traveling!

I love your honest review. I am a immigrant to Canada and so proud to be Canadian. So if it has Canada in the name I'm sold. Unfortunately travel is not always easy, as you often say in your reviews. There are hick-ups. But our last 4 AC flights have been a night mare of epic proportion costing us out of pocket, aggravation and complete distrust of AC. We actually avoid AC unless there is no other option. I would love to share my wife and I experiences. We do not have your clout. But off public site, I have no need to bash AC publicly with details on a open form

Great upgrade strategy.. 😂 no seriously though, you do make good content.

I wonder how many people leave things behind in those seat-side cabinets.

with the screen not turning off and i'm not saying i know this would work but if you left the storage lid open somehow that may of worked may have a senor to turn back on or something - love to know if i was right though

Their product in all classes is consistent and one of the better products out there. London base staff did not perform in your prior trip. Upgrade or no upgrade, much better and more consistent than other North American airlines.

That crew rest is why there is no service overnight!

When they upgraded you.. did they recognise you then upgraded or was it prearranged with them after they contacted you? Thanks ✌

What a tease.. Mentioning his butt and stuff.. Sheesh..

Regarding the asparagus - it was probably canned. That's the consistency of canned asparagus.