Scott Kirby dreamt of being a fighter pilot, but instead he landed in the C-Suite leading some of the biggest airlines in the United States: US Airways, American and now United. Scott has built a ‘customer-first’ culture to take United back to the top and transform air travel for the better.
In episode 12 of The Inflection Point, Monica Langley, Salesforce EVP Global Strategic Affairs, chats with Scott and talks about the future of air travel and how his seven kids inspire him to create a more sustainable airline industry.
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0:00 - Intro
0:44 - Scott Kirby's Inflection Point & Growing up in a small town
4:23 - From Air Force to aviation
8:49 - Parting ways with American Airlines
10:15 - Joining United Airlines
12:16 - The future of air travel with culture
15:12 - How to improve net promoter score
16:08 - Making impactful decisions during COVID
18:34 - How his children inspired him
This episode of The Inflection Point was brought to you in partnership with IBM.
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The Inflection Point: Today's most influential and inspiring CEOs reveal how their personal backstories, professional influences, values -and inflection points- inform their leadership. Join Salesforce Executive Vice President Monica Langley, former longtime reporter for The Wall Street Journal, as she discovers the moments that changed everything and made these leaders who they are today.
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