Just about the best repair video I have seen. No extra b.s. Just step by step in a logical way. Thank you.

Thanks so much Ben, I was able to get my freezer working again! Love the no nonsense videos, just straight to the point and comprehensive.

Ben you are a hustler with these videos! Thanks for your hard work and excellent quality videos. You are providing a valuable public service for us :)

Best video ever for diy diagnostics. Thank you.

Great Job Ben, I'm a service tech and come to your vids to brush up on some models. Keep up the good work!

Really helped. Thank you for making this video!!

The best completed video I have seen. So far I have not found long term solution with RFG237AARS/XAA that is about 8 years old. About every 18 months, I have to clean all ices accumulated either Friger and/or Freezer, in addition to water leaking. Then everything is working fine. Lucky my wife keeps the old style Whirlpool refrigerator without stainless and all digital control panel to adjust temps, this old refrigerator (made in USA) is still working approx. 30 years old without cleaning and replacing any parts.

Thank you for detailed troubleshooting information.

Nicely done! Thank you for all you do for us DYIers! Another great, professional and concise troubleshooting/repair video. You saved me hours of grief trying to figure out the problem with our Samsung freezer (our model is RF23M8070SR, similar with Flex-Zone drawer). Sorry, I'm so detailed and long-winded here, but it was a compound problem and I hope it helps someone else out there. We first noticed water beneath the refrigerator and then the Freezer and Flex-Zone drawer were not cooling adequately. Fridge was cooling to setpoint. Items were cold in freezer, but not truly frozen solid. We also found water pooling beneath crisper drawers. Checked the condenser coils for dust/debris and they were clean (cleaned 3 months ago). Checked for PCB LED error flashes, none. Reorganized items in Freezer to ensure proper air flow, but the freezer still could only achieve ~29 deg F at 0 deg F setpoint. Discovered the Fridge evaporator was not draining, drain line was plugged. So there were two problems - Freezer not cooling properly and Fridge drain line plugged. Seemed odd to have both problems at once. Did a forced defrost (FF) and observed water coming out of Freezer drain line during the defrost, but none exiting the Fridge drain line due to blockage. Ran a 14-gauge wire up all three drain lines from back of unit and only the Fridge drain line was blocked. Removed Fridge evaporator cover suspecting ice build-up, but there was very little ice/frost build-up. Everything else checked out fine (sensors, bi-metal thermostat, fan, etc.). Ran hot water (190 F) down evaporator drain line several times, but it didn't clear. Although, perhaps ill-advised, I then used compressed air, increasing the psi incrementally up to 60 psi so as to avoid any "blow out" of the line. The line cleared. It indeed was ice build-up in the line as evidenced by ice crystals coming out of Fridge evaporator drain line. Okay...I thought given that the Freezer and Flex-Zone compartments were not cooling properly, and Fridge drain line that runs directly behind the Freezer evaporator was frozen, maybe the Freezer evaporator fan and/or coils have ice build-up. The Fridge drain line being frozen was "collateral damage". Did another forced defrost (FF) and this time observed water draining out of both Fridge and Freezer drain lines. Yay! Plugged in refrigerator and monitored temps in Fridge, Flex-Zone and Freezer compartments, but no improvement after defrosting. Fridge achieved set point at 36 F, Flex-Zone was 58 F (34 F setpoint) and Freezer was 29 F (0 F set point). Ugh! Removed Freezer evaporator cover and did not observe any ice-build up anywhere. Again, all components checked out fine (sensors, bi-metal thermostat, fan, etc). Puzzling! However, when reflecting on things, I recalled that when I removed the Freezer evaporator cover with built-in fan, the fan was running (refrigerator plugged in), but the fan wire connector easily pulled out of the terminal block before I could reach back and press on the connector tab to release it. That seemed a little odd. So, I reconnected the fan wire connector to the terminal block and it 'clicked' securely in place, albeit with some resistance. Fit was very snug without being fully secured. I tugged on the wire to see if it would release - NOPE! I repeated this several times and not once did the connector release with great tension. I then checked to see if the fan would operate when the connector was only part way into the terminal, and it did operate just fine. There was enough friction to hold the connector in the terminal without being snapped in place. Since we bought our refrigerator new and it had never been worked on, my conclusion is that the fan wire connector was not properly secured during Samsung assembly. After 5-1/2 years of operation, the fan connector loosened and lost contact. The fan stopped working which compromised the Freezer and Flex-Zone cooling ability, along with freezing up a portion of the Fridge drain line to where it was blocked. Freezer and Flex-Zone compartments have since cooled to set-point. Takeaway for me is to always double-check electrical connections.

Hey Ben, This is Scott The Fix It Guy. Many of my viewers also watch your channel. I just watched a few of your videos and would like to say, you are an excellent teacher. Just subscribed. Keep up the great work👍

This is a excellent video Thanks for sharing. Keep it up good work.

Great tutorial so thank you in advance!

Hi, great informative video. Thanks for sharing. Keep it up good work. God bless you.

This is a excellent video, explained for almost anyone to understand. Thank you very much

Dude Ben! thank you so much! The is awesome information. Thanks again!

Great video, thank you for all the troubleshooting ideas

excellent video, super clear and to the point

Thank you for the help, turned out to be a dirty coil. I bought it used and they said it worked great BUT they didn't tell me the freezer was stuck at 57 degrees, was concerned I bought a lemon but thanks to your video it works now as intended. They sold a perfectly good refrigerator, and now how to buy another new one.

Excellent video. Thank you !

Excellent video, Clear, concise, perfect. Thanks for helping me troubleshoot my fridge!

The part about making sure the drawer gears are in sync was what solved my problem. Thanks for a very through explanation including the 10 mm size of the bolts.

Very informative, keep up the good work Ben thank you.

Exactly what i was looking for, thank you

This is awesome! Providing the thermistor and status LED values is a huge help!! Thanks! 😊👍

Great video. Thanks Ben! Hopefully I have fixed my water under the pullout drawer for the last time now!

Awesome video, just subscribed and love your videos 🔥🔥

Thank you for helping me!

Thanks Ben!!!

Thank you Ben.

Thanks Ben! This gives me some great direction to look into. My freezer just quit, well kind of. Refrigerator still works fine but the freezer only gets down to fridge temps. Pretty frustrating on a 2yr old $1800.00 unit. Thanks again for the great info. I'm fairly confident I'll figure it out after watching this.

A+ on your video thank you.

Thank you

Excelent!!!! Tks👊🏻

Next step don't buy a Samsung or LG

Thanks for yr help dude

Thanks!

Great video... my GE Adora is really a Samsung and our lower coils were covered in yuck!! Cleaned out the coils with vacuum and brush and the unit is back to freezing and cooling like new!! Thanks so much, was not really looking forward to a replacement!!

great instructions, thank you! I cleaned out the backside coils and the fan too it was covered in dusty bunnies

New subscriber here. Love the information you share. Was wondering if you have information on buying a deep freezer and which brand is best, new or used.

This type condenser(radiator type) can has problem of leaking and easily damaged by scratch. Better not to use brush and better to use spray water and dry it out. You did a good explanation for this fridge. Thanks.

Great diag video, New sub here. Didn't think I would be looking up Samsung refrigerator concerns two days after installation of our new Samsung Bespoke refrigerator. 🤔 48 hours later. Refrigerator is not very cold, set to 37 degrees. Looking into issues. Set power cool on and it's getting better. Something is not right 🤔 lol. Time will tell . Great channel. Thank you 😊

The temp sensor that controls temperature is visible on the ceiling of the freezer, not on the coil as you stated. That sensor is for defrost.

Good

Ur the best …

I watched the video twice, and watched the ads all the way through to up the monetary revenue!!👍🏽😉

Ben awesome video. I have done the heater upgrade and installed the drain clip. I am still having a problem where the door temperature says 34 degrees but the actual temp is around 46 degrees. Can you help?

Can't thank you enough! My samsung fridge has been icing up, finally go that fixed but then the freeze wouldn't get cold enough. This video gave me everything I needed to take the freezer apart and find it too was iced up, which caused the fan to stop. Fan is now free and I'm optimistic it will run again. Thanks! I do wonder if the fridge fan gets frozen and stops, causing a huge ice build up on top, can that impact the freezer to ice over, too?

Hello and thank you for the info. I have a 2012 Samsung French door refrigerator model Rf263beaesr/aa that is not freezing. The evaporator fan is not getting power, could the problem be in the main control board? I checked everything else you suggested

Great videos, thank you. In my Samsung fridge/freezer the freezer temp only gets down to 14 degrees F, it can't go any lower (-2 F is recommended on the unit's front panel). There is no ice buildup on the freezer's coils. Is the problem likely to be a bad 'thermostat' in the freezer? (not the defrost sensor) If so, is the thermostat (or it may have some other name) located near the freezer's evaporator coils? Thanks in advance!

My samsung RFG297HDRS freezer fan was not working (21 error code). Following your directions I was able to get to the 2 freezer fans and found them encased in ice😢 After getting rid of the ice, my freezer is working fine🙂 Thanks for your excellent videos on how to get to the problem areas of my Samsung refrigerator.

Hi Ben. I followed your video and changed all sensor you showed. Still my freezer is not freezing. I cleaned all grill dust and I don't have Ice build up problem. What else can cause my freezer not getting cold. FAn is working great. it remains at 32F.

Hello thank you for the clear video My fridge was frozen over. I cleared that and the tube going down But while the fridge is working fine now and keeping temperature the freezer and middle drawer (for drinks and such) are 68 degrees F so definitely not working I cleaned the condenser, and there is zero ice in the freezer area. The fan also turns on when it thinks is closed Any ideas would be helpful thank you!

Might want to suggest a crevis tool and a brush on cleaning condenser coils.

Hi Ben Can you please do a Electrolux washer video? How is Electrolux washer? Do you recommend? How is the product longevity? Please do a video on Electrolux. Thanks

When I found this video, I thought I had found salvation. My Samsung fridge is just under 7 years old and the freezer quit working. I followed the guide here, and honestly struggled a lot. My drawer did not fully extend outward, even though it's never been touched since the factory. All my wiring was on the opposite side of what you found on this model. However, all the connectors were the same, so I thought to myself; "Cool! I can still perform all the tests, and figure this pig out." So I did the tests, found 0 Ohms on the wires you said to check for the defrost heater circuit. So I went to the Samsung website, entered in the exact model of my fridge, and ordered the replacement part, as well as a new temp sensor since I was unsure if mine was in spec. I waited 4 business days and the parts arrived today. Hooray! So I went to work trying to fix this stupid device that has no reason to be defective this early in it's lifespan. SAMSUNG SENT ME THE WRONG PARTS! You have got to be kidding me! I'm so pissed off right now. I will never purchase another Samsung product willingly.

Hi Ben I followed all of your instructions thoroughly and the bottom of mine was dirty as well, I cleaned it out and checked the light and it's solid red but it's still not cooling. Are there any other issues that could be causing this?

I love that extension on you drill. What is it.? Looks nice and girthy. I have so many extension that snap off.

Hi. What should I look for next. I removed the evaporator fan and that inside coil is not cold all the way. It's barely cold on the top part. Fridge part works great

Hey Ben, my Kenmore Elite model 795.71054.013 bottom freezer is not cold enough. Fans work, condenser is clean and compressor runs. Last time I checked with a thermometer and temperature would fluctuate from the twenties to -6. I opened the cover and evaporator had a little of ice formation on the top right. Any advice? Thanks

There are no samsung workers in my area so i hope this will work

Hi Ben, can you go a little deeper on the freezer section? Ie: On my rfg 297 there are two fans on the freezer evap panel. The squirrel cage fan on the left blows air all the eay up to the ice maker on mine (yeah, i know, really stupid design) that 12v motor runs at 2950 rpm. The right freezer evap fan is a conventional 3 blade. It runs at 2520 rpm. I guess they thought the increased rpm would do the trick???😮 It is my understanding that the freezer had to be at least 0 deg F for the ice maker to operate. I think it must be very important to replace these 12v motors with the proper speed replacements. I think they seriously underpowered these fans, pushing very cold air upward is difficult, and the fans on these are whimpy as hell. I replaced both motors, the temp sensor, the defrost sensor, and the crappy weatherstripping around the squirrel cage air chute. Freezer is down to 8 deg F, but still no ice. I guess they are right on the 0 deg f for ice production. I see that the newer models have the ice fan right behind the ice maker tray. Good thing the same engineers didn't design the AM6. LOLOL

Great video. I followed the steps and my temp sensors (I had one by the coil and one on the ceiling if the fridge compartment) both read pretty accurate. I checked the voltage going to them and it was 4.8V and the voltage to my fan was 9.6V not 12V. My freezer thinks it is at 0F when it's actually 15-18F. Could low voltage be the issue?

Hey I have model RF267AERS I think the defrost timer is solid state is the smaller inverter pcb or the larger pcb reaponsible for thw defrost timer function?

One more question how long should it actually take for the bottom freezer part to reach its set temperature on a normal functioning freezer

You can also clean the condenser coil with non flammable break cleaner at least once a year, make sure to unplug the unit before doing this cleaning also put a piece of cardboard under the fridge so you won't wet the floor.

What brand do you recommend I have samsung right now and this thing is driving me crazy Thanks

I'm getting 140 ohms on the brown wires, yellow wires are ok as per your chart. Samsung rf29. Gotta swap them both? Thanx.

hot point is the way to go

Thank you for this detailed video Ben, I have the same unit and followed your instructions to the letter. Nothing seemed amiss or was out of spec range and still the freezer will only chill to the upper cabinet temp of 36 even though the control display shows it attained -2 where I set it. What would you suggest I do next ?

Is the samsung rf22a4121sr or Vissani MDBF18SS junk? Looking for 30 inch wide bottom freezer fridge

Hi Ben, should there be any water at the bottom of the coil that you're cleaning please? If not, I have some and how can I fix that?

Are those plugs safe to unplug while the fridge is on? Not familiar with the type they are and wanted to check, thanks!

Thank you for the great video. Wondering if you have any other ideas. My Samsung's freezer is too warm, but is making ice at the ice maker. I removed the back cover and cleaned the compressor fins, also removed the interior plastic panel to inspect the coils, and the coils have zero ice. Still, the freezer is too warm. Maybe the circulation fan is out?

Having this exact issue. Same model

That error code chart with the red light is handy.

Ben, nice video. The problem with mine is that it seems like it is stuck in defrost mode. The fan is working fine, but no frost on the coil and close to room temp. Any idea how to test too see if the defrost timer might be stuck?

Great video!! I have this same unit. The fridge portion is working perfectly fine but the freezer isn’t even trying to get cold. Any ideas? Thanks in advance!

My son has this refrigerator. And is following this video. We've already verified that the compressor is running and that the condenser fan is working. Now he's working up to about 4:21 of this video. I'll keep editing this comment as he goes.

Hi, I tested everything with multimeter but unfortunately my refrigerator is working good for a few hours and then tripping the GFCI outlet , do you know what I should check?? I watched your other video for error codes but there is no error codes. I checked other circuits too.

Great Video! Thanks a ton. Question, there was ice build up exactly as shown in the video (3:30 min). Both of the fans work. Switched of the refrigerator to defrost. Now, should I inspect the sensor and heating element to see if it works? or just clearing the ice should be enough?

This is amazing compared to the tech line support you get from Samsung. I can’t understand a darn thing they say half the time.

Hi Ben, thanks for the great videos! I fixed my fridge and added the additional heater as you showed. Also replaced the board and only then the heater came on with forced defrost. It's working fine but now I'm getting error code F1g - F-DEF.-Heater Error. And there is a new continuous motor-like noise that stops when I open the freezer. Any ideas? Can it be ice around the fan just like up there in the fridge section?

Ok, ive got my samsung fixed, and heres what i found out that nobody could, or would tell me. My Samsung rfg297 AABP worked flawlessly for 13 years. Build date is 2010. Yes, i occasionally cleaned the condenser coils. This is necessary on ALL refrigerators, freezers and HVAC units. Anybody should know this. If they don't they deserve what they get. Then i checked temp sensors. All ok. Then i checked fans. All ran with 12v dc, But, the condenser fan woukd pulse on two or three times, then stop. I changed the fan. Now listen: the fan must be the exact same type that came with the fridge, mine was a type 11. I also bent the pins on the connector a bit. Then I installed a piercing valve and added a bit of 134a refrigerant, till i got 7 lbs on the low side. It initially read minus 3. I think that was it. It was low on charge. Nobody, on no utube video said that these 134a systems need to be topped up from time to time. I had to figure it out the hard way. My freezer is at 4 deg f, i am still not getting ice from the ice maker, bought a new one, still no ice. Bought ice trays, i now have ice, but ice maker still not working. Im going to change the ice room fan again, its the squirrel cage one on the left. this one is marked 13A. (Not amps, just the number on the fan) I think all these 12vdc fans are specific in that they communicate to the mainboard through the white sense wire. These things are WAYYYYY too damned complicated. Making a refrigerator so complicated that they fail and end up in the landfill in just a few years is criminal beyond beleif, just like the damned ink jet printers where a new cartridge costs more than a whole new printer. CRIMINAL!

I have a similar fridge. Freezer stopped working. I'm pretty mechanical. Dumb question though. Can I work on the bottom while the normal fridge works on top?

What refrigerator should we buy? How do we know what to buy before we buy it?

Great video! I'm currently adding a secondary heater to my Samsung fridge upper because of icing. Everything is defrosted, no cooling problem in freezer. Do you think it's worth pulling off freezer cover to inspect? Or just leave it & open up if I run into problem?

I measured the evaporator thermostat and got a reading of 0.2 ohms at room temperature. Is this correct. TIA

Ben, my Samsung French door fridge/freezer stopped working. The refrigerator hold 34° the freezer is 70°. I just started getting error code 21 E and 40 E. The seal is fine as far as I can tell. I had a technician come out and he replace the logic board and some sensor. He didn’t touch the ice maker sensor as far as I know or the fan. Since he left, nothing has changed except the ice in the door that was operating normally has stopped working. Everything I have read says the lower ice sensor and/or the freezer fan are at fault. Any suggestions?

Still having trouble with mine. Freezer wasn’t froze up, and was also empty. I cleaned coils and the fan is working. The fridge works great, but the freezer and middle drawer are not working at all.

Hey Ben 2 problems...I have a set up like the frig in your video..#1) the bottom ice maker works until it runs about 2 days then no ice until I unplug the unit and let it thaw out..after I plug it back in it makes ice foe about 2 days then quits..someone told me the heaters weren't workinh..woukd this be a repairman job or a dying job..#2) I recently got this frig back and the light switch in the frig was staying on all the time...the switch was broke off at the holder facing...I screwed around with it by putting a metal screw in where the plastic push button was to try to turn the lights off when I shut the doir...ya..my bad..the light went out but the freezer light still work..do is there a fuse in that back panel that controls the light in the frig? I final got a new light switch for the frig..but don't want to screw up something else or even the switch trying to put it back together...it took me 3 months to get this switch seeing the frig is around 10 years old...thanks for anything you can help with..I believe I'll call the service gues about the heaters for the bottom ice maket....Bruce

Great tutorial Ben. My Samsung is only 5 years end the ice maker stopped working even though at first I kept defrosting it. But, during the summer it stopped completely. And now, the freezer quits on me. I hate Samsung products now including their tv. Regardless, I follow your tutorial now and get 0 ohm when I brown wire.mine only has one brown wire. Also, I find a piece of duct tape at the bottom between coils and the aluminum plate that supposedly holds water. Interesting??? I believe I need to replace the sensor which gives me a 03.83.volt and the defrost circuit that reads 0 ohm. Do you have a tutorial on to replace these two please? My model is: RF263BEAESG/AA and serial #: OAJC4BBK600222L Thanks again for that great video. Manny.

I had no ice build up in my freezer. I replaced the temp sensor and defrost sensor with no luck in getting the freezer to temp. Both EVAP and comp fans are working, compressor coil is clean. The board has a solid red light which means no error. Fridge temp is ok. Any ideas why my freezer is not cold at all?

With the defrost heater I get continuity but I'm getting 0.0 or 0.3 is that ok

What if your evaporator coil in the freezer part is not getting cold at all but the top evaporator in the refrigerator gets cold & the compressor is running how do i get the bottom evaporator to get cold ?

Have you ever seen one where both the refrigerator and freezer temp sensors seem to lose signal, or stray? Display will show -8 and 34, the lowest possible setting for the freezer and refrigerator. I unplug the refrigerator to reset, and when I plug back in, the display show the actual freezer/refrigerator temps, (28° and 43°) and begin cooling. Between 4-8hrs later the display will show -8° and 34° while the inside of both is significantly warmer. Compressor and fans working properly, no ice build up, drains are clear. Replaced temperature sensors No errors Replaced main board And ideas would be greatly appreciated, feels like I've exercised ever option at this point Thanks!

Hi Ben . I have the same samsung fridge and ever since I got it a year ago it does not want to cool to the 35 deg I set it to. The fridge says its at 35 deg but I put an thermometer inside and it stays at 39-41 deg. I had a Samsung call out a tec 6 months ago and he replaced the board and the panel inside the fridge with the fan on it. it worked for a while and the thermometer was going from 34 deg to 40 deg. now Im out of the samsung 1 year warranty but I have a best buy warranty. I was wondering if you had any insite on this issue. Oh and I looked at the door seals and I didnt see anything like gaps. The freezer works fine.

Once had a person call into my job and state they just need to cancel the fridge appointment because it’s running again. I said sure no problem but should you go catch it? She didn’t get it.

my freezer workk too much all thte top part are completly froze it look like the trapp do not work ok sometime still open and make lot of nois how i can clean it or replace it I have a model rf22nctaww with freezer at the bottom it freezes at the top it doesn't control its temperature well at the top have to change the fan at the bottom it doesn't do anything cahnge they can hear the hatch open or close but have doubts whether it closes completely and it freezes everywhere is it difficult to clean the hatch or change it on this model a video would be welcome THANKS

Not sure if you will get this comment, but my Samsung freezer isnt freezing. I check the coil in the back and it was covered in ice. After defrosting how do i prevent this again.

Water coming out from under my GE side by side. Where do I start?