Snap On Warranty With No Dealer? How's That Work? Take A Look At This!

Рет қаралды 9,866

26 күн бұрын

#snapon #toolreview #tools
As you know, I no longer have a Snap On dealer, so how does it work with getting tools warrantied out without having a tool truck that comes by? Let me show you the process and what to expect.
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Пікірлер: 100

@fremonthouse205 25 күн бұрын

You should have Hamilton back on the show. Like shop projects, tool reviews or repairs.

@jonathanhanners6057 24 күн бұрын

Need have an update on how Hamilton has been doing

@bluefj-wc3vz 23 күн бұрын

Yep, i have done a few warranty claims by phone in past some years back. Always an absolute positive experience with a polite lady on phone.

@spacecat7247 25 күн бұрын

Been doing over the phone warranty for several years. They are quick and professional. Zero complaints.

@TroyReeves1 24 күн бұрын

I am a Snap On dealer and Kinsey is definitely one of the best when i call in also.

@darrenporsch 23 күн бұрын

I've done it four or five times got a different person each time and they were all a car

@SemperFi89 24 күн бұрын

I contacted them using the email address. I got replacement slides for my 23yr old tool box, I ordered some tools about a year ago and the lineman pliers were very stiff to actuate . I contacted them about this issue and the stated it’s a known issue and could ship me another pair, but would probably have the same issue. I had them ship me another pair (had the same issue as advised) but they didn’t want the other pair returned. Great experience everytime.

@donwendling7800 25 күн бұрын

The Snap-On ppl on line do a fantastic job warranting out new tools!

@jefferyrapp8357 24 күн бұрын

That was awesome how they take care of their customers.

@mikeholubek4419 23 күн бұрын

They $hould.

@WhiskeyrowHD 24 күн бұрын

Snap on is awesome,i ordered a couple tools from their website.its all showed but 1 item.but they included a tool i never ordered.i called them,told them im missing a tool and also about the tool i didnt order.they said keep the extra tool and we will have your missing tool shipped today.

@KoonTrucking 24 күн бұрын

Can’t beat that

@profosist 24 күн бұрын

Sent my CT725AQC in for refurbishing (QC is QuickChange for the 1/4in hex chuck) and actually ended up taking to the person working on it. Being an uncommon model there were some parts they couldnt replace that were unique to it. They did want they could with part shared on other models, even asked if I wanted a different color body/shell. Thing came back running like new! Super prompt service too, repair was turned around in a week.

@profosist 24 күн бұрын

Oh and to clarify I went the email route since I work 2nd shift, just ended up being easier for me.

@larryborkstrom3580 24 күн бұрын

I've used them a few times they do a painless process

@daveunderwoodjr682 24 күн бұрын

This is a good video seeing how the snap on truck doesn’t come to the college. Matco and Mac warranties are pretty smooth I imagine snap on is too. Only thing is I haven’t had to warranty none of my snap on stuff yet

@ratt727 24 күн бұрын

Very good service and straight forward.

@andystoolbox 22 күн бұрын

I literally have had them warranty stuff I altered myself without a hiccup. As long as you own that tool and they know you paid for it they will be nice to you. I remember when I used to buy tools on ebay they rejected me for warranties. Soon as I built a relationship with them directly they are super nice about warranties. I am a DIY guy and I wonder why anyone who is having attitude problems with the truck guy would not just go to Snappy directly. I keep my receipts in my safe because they are money. Lol Thanks for sharing Clay but I already knew you'd be alright on this one.

@Petecrosby87 23 күн бұрын

Snap-on replaced all my drawer slides on my tools box. And I’m not the original owner (I didn’t tell them that and they didn’t ask) but it was so easy 🙌🏼🙌🏼. And the original slides were just really dirty so I clean most of them and they worked like new

@Toolaholic7 24 күн бұрын

Midwest Tool Review did it by email ,they emailed him a prepaid tool UPS shipping label and wanted the broken tools sent back to them

@Crazy4nitro 23 күн бұрын

Where is Hamilton now? Go visit him. We miss him

@1pieman 25 күн бұрын

That was easy I finally got a dealer where I moved he is my 3rd dealer in 45 year's him and his helper are the best No BS Great service and prices I still miss seeing Hamilton on here can't wait to see the follow up video to see how long 👍😎👍

@shawnh9677 25 күн бұрын

yeah i wont be discarding any broken snap on tools for obvious reasons 😁

@_P0tat07_ 24 күн бұрын

I’d be curious to call that number and ask how they’d handle hand me down tools. I could understand if they’d refuse to warranty an eBay tool purchase (even though I believe they should warranty out any tool within reason, so not a 1920s ratchet for a brand new 2024 model).

@Serea71 25 күн бұрын

Thanks for sharing this. I recently lost my dealer since he retired (admittedly still kinda bummed about it but understandable). A new guy might be taking his place, but it'll be some time before I know for sure.

@aarongreen6852 24 күн бұрын

Perfect timing. I have been asking around the past week trying to get a dealer in my new area so I can get some tools warrantied. I guess I’ll just call snap on.

@darrenporsch 23 күн бұрын

Call them they're quick and easy the first time I called they just asked me if I had a snap-on dealer and I said no I don't work at that job anymore and they said no problem

@Tools_and_Guitars 24 күн бұрын

Hi Clay, I had the exact same experience as you with Snap-on directly a few times. Top notch!

@georgeferlazzo7936 24 күн бұрын

Hello again, Clay Thank you for another Great Video 👍 Enjoy the weekend 😊

@marko11kram 21 күн бұрын

Service with a smile

@U_ever 25 күн бұрын

Sorry about your pliers but I can't lie; it was great to see Hamilton in one of your videos again , even of it was only a still photo. The weak link in the Snap On on-line warranty process is they are going to go to great lengths to properly package, label and address your replacement pair and then hand them to a middle aged union goon wearing brown shorts and matching socks who drives an over sized brown truck with the word "OOPS" misspelled on the side in huge 4' tall letters where they will go to great lengths to fold, bend, crush, spindle and mutilate your package and take their sweet time doing it.

@KoonTrucking 25 күн бұрын

Haha that’s true! My boxes looked like they drove over them when i get them

@darrenporsch 23 күн бұрын

I must be lucky and actually have some people around who take pride in their work because my boxes always came in perfect condition

@georgeburns7251 24 күн бұрын

Oh my. Wonder how long this great service will be available. Way easier than even ordering at McDonald’s. Thanks

@KoonTrucking 24 күн бұрын

Good question!

@oldman3388 25 күн бұрын

That was easy and fast.. 🔧🔧🔧🔧

@jenniferfreeman1752 25 күн бұрын

That's great to know thanks Mr Clay have a great weekend.

@Ruodrik13 25 күн бұрын

Thanks Clay!

@jamescaron6465 25 күн бұрын

That’s really good to know. Since I still have my old tools but no dealer or rep anymore I figured I’d be SOL. Mac is pretty good too.

@darrenporsch 23 күн бұрын

I've called Proto for warranty which is owned by Stanley Black & Decker like Mac is and they were just as good as the snap-on people. I had a broken hex socket and it was older Blackhawk USA made one. They wanted to give me a DeWalt replacement which I know is made in China and I said can I please get a proto replacement cuz that's made in the USA also. they said yeah no problem I just had a wait a little bit cuz the proto was out of stock.

@jamescaron6465 23 күн бұрын

@@darrenporschI have a bunch of Proto as well. Yea they do take care of you. Sometimes the exact same thing as Mac different part number and 1/3 the cost.

@darrenporsch 23 күн бұрын

@@jamescaron6465 Yeah Proto and Williams USA made tools are the best bargains in the tool industry the Williams USA are basically the same as Snap-on to stamp different and proto makes their own stuff that's just as good as Mac for again like you said a quarter to the 3rd of the price

@jeffwoods9666 20 күн бұрын

You should of called them Plars . Lol I like the way you talk been funny if you go Plars

@jaybeeman3628 25 күн бұрын

That’s good to hear. I’ve been trying to find a dealer to see if my top of my cabinet box the bed liner coating is coming apart. No chemical or parts ever been on it. Wonder if it’s covered? Thanks 👍👍

@KoonTrucking 25 күн бұрын

You would think it would be covered. It’s a lifetime warranty and you aren’t dead yet so ….

@virtisconsole12 23 күн бұрын

That was as easy as a Tekton warranty.. yeah I too am surprised she didn’t require photos, or the broken tool to be packaged with a Return Address for UPS when the new item is delivered.. but my guess is of your business with Hamilton showed of how much you bought and never warranted anything.. but I was expecting some level of complications.. very nice to know it was simple

@henryg683 24 күн бұрын

Clay weld up a tool man with those broken pliers 😂😂😂!!!!

@guyconnell2250 24 күн бұрын

Far better than Vamplier. Vamplier refused to warranty a four year old pair of pliers I bought from them online unless I had a receipt.

@nickayivor8432 25 күн бұрын

Very helpful information video now I know, Koon Trucking Enjoy your weekend with all your family around you, Koon Trucking 👍 INTVITIVE Koon Trucking From Nick Ayivor from London England UK 🇬🇧 ⏰️ 23:18PM Good Evening

@nitrous07me 24 күн бұрын

I gotta try this

@jameswatkins7278 24 күн бұрын

This would have been the perfect time to have Hamilton as a guest appearance

@1hasbeen531 14 күн бұрын

I tried doing that with a MAC tool, and couldn't even get to a human being, let alone get a replacement. What a joke.

@inidaho6740 24 күн бұрын

Wow! I did not know this could be accomplished! Maybe VIM could do the same? SERVICE is most important to us, as my snappy guy is avail 7 days a week, long hours! A few years ago I ordered some drawer slides for my matco box, had a bad time getting them, and they shipped wrong slides. As per your vid, this is why most of my tools are snappy. Again many thanks!!

@Rob_Basich 25 күн бұрын

Their policy of not wanting the broken part back is a fatal flaw for obvious reasons.

@puterg0d 25 күн бұрын

They are so over priced on most things that "loss" is already well built in.

@Dan-wt7jx 22 күн бұрын

Some things they want back, some things they don't.

@victorhoyt4352 17 күн бұрын

@@puterg0dexactly!! When you buy a $90 pair of pliers that cost $6 to manufacture, they don't care about the broken tool.

@SniperKingz 23 күн бұрын

I found a mauled up snap on dead blow on my road that some work truck must have dropped. I want to call them to warranty it but I have a feeling they won't since I didn't buy it.

@scottaddison8071 24 күн бұрын

Snap-on is First Class and the BEST

@JimmyMakingitwork 23 күн бұрын

Myself and a coworker have spent well over $120,000 with Snap On over the years. We no longer have a dealer stopping in because we went 3 weeks without buying and had no balance on the truck. It might be super expensive but at least the customer service isn't good.

@thejeepinrealtor5742 25 күн бұрын

Thanks for posting this. Wonder what would have happened if you did have an active dealer in your area when she was checking? We have one but they go months without stopping by and just kinda aren’t good. I have 2 things I need to warrant

@KoonTrucking 25 күн бұрын

I have no clue. I wished we had another dealer.

@janetdotolo5531 24 күн бұрын

Clay can you make a updated toolbox tour love the Chanel

@KoonTrucking 24 күн бұрын

I plan on it. I just haven’t had time to shoot let alone edit it. Takes forever to do.

@darrenporsch 24 күн бұрын

Called them quite a few times for warranty I don't have a snap-on dealer and I do not have proof of purchase for my items They never gave me an issue and they were always pleasant just like this woman They actually never required me to send it back either which I asked them. But I'm sorry if you have other local snap-on dealers they sure as hell better warranty it for you their representative the company even if you didn't buy it from them. I've had friends who told me crappy stories about new people taking over their Snap-on route and not wanting to warranty the products they bought from the older person and I've heard many stories like that. For the premium you pay for Snap-on tools the dealer's really are a pain in the ass for warranty from what I've heard

@brianreese9318 25 күн бұрын

Just call they ask your info and if it’s a large item they have you send it in small items save tell you get your new one that’s all he is calling while I’m writing this

@craigdave3266 23 күн бұрын

That warranty is good only if u got the tool from snap on not if u get them in flea markets

@KoonTrucking 23 күн бұрын

Well the warranty is for the original purchaser of the tool for the life expectancy of the tool.

@pl5624 25 күн бұрын

She sounds really professional.

@KoonTrucking 25 күн бұрын

She did a fantastic job

@davidgriffin14 25 күн бұрын

How exactly did they break?

@KoonTrucking 25 күн бұрын

I was actually in a pinch, these were in my truck and my golf cart battery cable had broken. Put on a new cable (cut to length) and was squeezing the end on by hand. It pinched the ever living hell out of my hand when it broke.

@TWR358 24 күн бұрын

Yeah, we know how it went on SO’s end, Clay. Kinsey looked up your account and saw you’ve spent $1.25M with them. I’m surprised she didn’t overnight air them to you! 😆 Nah, thanks for doing this video. We’ve recently lost our Matco and Mac guys due to the economy (build back better 🙄), so I’ll be trying this with those companies.

@ecleveland1 25 күн бұрын

Pretty simple, but what I want to know is how did you manage to break the pliers? That had to be some serious squeezing!

@KoonTrucking 25 күн бұрын

@ecleveland1 24 күн бұрын

@@KoonTrucking I’ve broken pliers before and got blood blisters. Hurts like hell!

@j_taylor 3 күн бұрын

Anyone who does that to pliers, I'm afraid to shake hands! 😁

@CapeSIX 24 күн бұрын

Can you do the harbor fright ordering single items? the customer service will see individual parts, but i want to see how they do.

@KoonTrucking 24 күн бұрын

Exchange full sets at HF

@CapeSIX 24 күн бұрын

@@KoonTrucking no you can buy individual sockets from customer service

@patrickwelch620 21 күн бұрын

The joints in my finger ache just looking at that tool with little or no leverage. You couldn't put a set of cobras on whatever you were grabbing?

@KoonTrucking 21 күн бұрын

Those are high leverage pliers. They actually double or more the leverage you put out. I tried crimping the end on a cable with cobra pliers and no luck, these did it and then failed.

@patrickwelch620 20 күн бұрын

@@KoonTrucking Cool! Thanks. I'll look at them. Never knew.

@ShannonSmith-ss1bd 24 күн бұрын

Any good Snap On Dealer should warranty the tools. As you may purchase more tools in the future.

@KoonTrucking 24 күн бұрын

Well if we had a dealer he would with no issues. But unfortunately my dealer went out

@BA-pz3lo 24 күн бұрын

did you break that on purpose 😳🤔

@johnnyramirez9082 24 күн бұрын

I did offer you mine brother

@KoonTrucking 24 күн бұрын

I know man, just hate to put someone out!

@MatthewDespino 24 күн бұрын

So what would of happened if you didn’t name your buisness or name would they still warranty it

@KoonTrucking 24 күн бұрын

I don’t know. Good question

@CapeSIX 24 күн бұрын

Now you put them in your box till a day a new dealer shows up...

@outlaws3280 24 күн бұрын

I ordered a lot of tools with my SEP discount and today at least 4 of my 8 tools came in and my ratchet came in already broken :(

@KoonTrucking 24 күн бұрын

Ouch

@tobiashi655 24 күн бұрын

why is it a burden when you clearly bought a tool and it has a lifetime warranty? I think it’s bullshit. The way these dealers act if you didn’t buy it from them originally.

@j_taylor 3 күн бұрын

The truck franchisees are self-employed and pay their own rent and fuel. Some people Do The Right thing even when it costs them a little (time and shipping.) Some see it as an investment in future business. And some don't think it will pay off for them personally, so to hell with you. A local franchisee would be more likely to see service as an investment in possible future sales. Otherwise you're asking someone to drive over to pick up and service a tool for someone they can't even sell to. I have some Snap-on tools but I'm just a DIYer, no rep. I'm happy to see how this warranty process works. Sorry you lost Hamilton, but this helped me!