Thanks Sonos for completely changing the app so my 75 year old father has absolutely no idea how to use, so now I get to go over and teach him an entirely new way to use his speakers.

This release is missing essential features as reported by many in the Sonos community pages. It also runs much slower than before. @Sonos, please do the right thing by your loyal customers and roll back to the previous version until it is release ready. We are not beta testers.

Disgusting company behavior to release this app with missing key features like alarms. I didn't pay over $2000 to be a beta tester

This is the most dreadful update to an app ever. Basic features which we use are now missing.

Did they actually test this? With a user group? How about sacking the product manager? SONOS please roll back this app - it's not ready AKA it's garbage. All I wanted to do was queue the next track... Failed!

This app update is absolute trash! 17 different ways to look at the same info but basic functionality has been removed. Sleep timers, alarms, even the numerical value of the freaking volume!?! Why would any of these things be removed? It doesn't matter how "ambitious" you're trying to be - you DO NOT REMOVE FUNCTIONALITY!!! Pull the app, reinstate the previous version.

Can't believe this was actually released to the public in this state

Now my system doesn’t work. Great job Sonos!

Promising, but not ready for now. Please give us back: sleep timers, alarms and a possibility to add or remove songs from the queue. If it is not possible to do it in the next days, please put the old app back as an optional download till you're ready with those features.

This really sucks, dont they have a test team at sonos? I want sonos to give me a full refund on the stuff i have for about 3500 euro. Where can i send this rubbish to?

Really bad update. Please roll back. Update does not work with Nighthawk router. Call center is overloaded.

Yeah it gives me so much control that I can’t control the queue. SMH!!!

You are definitly kiding us! You release a new app, but missing the MOST IMPORTANT features. Where is the alarm? And where is the sleep timer? You basicly destroyed any usecase of my system!

I feel Sonos needs to put out a statement immediately about how to they plan to fix this release and it can't be "wait a few weeks". Put out a statement that speaks directly to what features you plan to BRING BACK and which ones you aren't because right now users have to assume you have shifted your focus from users being able to curate their own playlists and music to just subscribing to a streaming services and letting it choose. Frankly, a nice bluetooth speaker, an old phone, and youtube music or apple music have better features than the Sonos experience. Personally, I wouldn't be upset if I knew this was coming and could prepare (i.e. not download the app).

How could Sonos release an unfinished (and I can only assume an non beta tested) app like this?

I keep having to detect my system every time I open the app. This is a broken experience. Roll it back and fix it.

Sonos sales will drop drastically if this is the situation

DO NOT UPDATE TO THE LATEST VERSION AS IT IS ACTUALLY A DOWNGRADE, LOTS OF USEFUL FUNCTIONS ARE MISSING.

What happened with playlists? I can't add songs to them anymore!?

I got speakers today. I can’t even set them up. This is a fcking joke.

Where is the numerical volume adjustment?

Horrible update.

Where are alarms?

Is the best you can do Sonos? What were you thinking? Apart from the missing features the whole app is unstable and keeps throwing up something went wrong error messages

How do you mute individual speakers within a group? I could easily do this in the previous version but can’t figure it out for the new app…

Ever since I upgraded I can’t add my speakers to the app. I have an ark beam 2 300s and 2 subs that I cant use at all because it keeps saying Sonos needs local network access when it’s already enabled and I can’t get any further than that screen. Over 3000$ in speakers that I can’t use please fix. I’m also a salesperson FOR your speakers so this is not a good look.

Now explain to me how to use MY OWN MUSIC IN MY OWN NAS SERVER!

Do developers even talk to customers when they come up with these things?! No sleep timer, no alarms, no way of adding songs to the queue on the fly. Honestly it would be better to use all the different service's apps cause this app sucks. Well done

Do not update!

Hey guys, I know youre getting a lot of hate right now, but I just wanted to say THANK YOU for turning my $2,000 speaker system into a bunch of pretty paperweights. It took some time, but I actually really enjoy the new feature of them not working! It's grown on me, and I think it will for the rest of the community. Don't ever stop Sonos-ing!

I cannot use sleep timer feature, which I use everyday! That's the essential function of my Sonos system!

ROLL BACK!!!!!!!! get it right before you release it.

Deeply disappointed. I lost nearly all of the features for which I had bought Sonos. Please bring back the old version. This is actually terrible!

Good sound. Worst interface

How can SONOS butcher their own app?! Give me back control of the queue. My speakers just turned into thousands of dollars worth of paper weights. There should be an option to revert to the old app view until the kinks are worked out.

Reported this video as misinformation. It starts by saying the Sonos app will give you complete control. That is inherently false since the app won’t control the speakers.

Where can I add albums or songs to a queue?

After 3 updates since may 7th, this app still is a Beta version for IOS. Please bring back the previous version. Full of bugs

My update removed streaming services, as well as visuals for stations, songs (ROVA) also TV viewing had some iOS app freezers 😭

Since I installed the new app my system no longer works. Great job developers!

The latest "upgrade?" is a disaster. Most of the time it will not open to the player. It tells me it cannot find my system. Screwing around and many attempts later, it will start. This is a perfect example of the lack of beta testing. Hours spent on hold waiting for support make things very frustrating. PLEASE make this work every time I open the app.

Please tell me how I can modify my 6:00 AM alarm that I can no longer edit. I don't want to unplug the speaker as my only option.

Thank you Sonos for making my system mute by forcing an upgrade and now I can’t access a simple TV. I did enjoy watch a smug guy talk about how simple it is to do stuff, except for the basics, which no longer function.

This new app update is horrible

Installed the new app on my iPad and iPhone , now I can’t see my music library. Spoke to Sonos they said use a desktop ! Please sort this out, or go back to the old version or better still have two versions available until this mess is sorted.

Mega Desaster Update, so many functions are missing and more problems than ever 🤬

PLEASE don’t update to this nonsense. Anyone know how to get the old app back?

Oh god.. And where is volume control by phone buttons?

Where are playlists?

This update was long-awaited since it was announced, but to be honest, it was a bittersweet experience. There are improvements regarding music access, the organization of the main tab, and the maintenance of speaker group settings, which used to disconnect after a while when grouped. I haven't been able to test if the speaker version update issues were resolved. However, I believe UI/UX is an important factor and they mostly deliver with this update. However, it's also disappointing that some features from the previous version were removed, like the playlist queue, the ability to see the audio quality, and adjusting equalization without entering the speaker settings. The alarm clock, although I don't use it, is missed by other users. Some elements that were once easily accessible on the interface are now more hidden. The mobile version is okay, but the iPad version isn't entirely convincing; it feels like it lacks a bit more width in the tab when selecting or adjusting speaker groups. An iOS widget without third-party apps is missing. Adjusting the volume of grouped speakers from the TV remote control, not just within the mobile or web app, is also lacking. There's much room for improvement and correction, and I hope they're addressed in future updates.

Without internet it’s unless to do anything, but the UI looks clean, we need update to make the function of the old app to exist in this 🇬🇭 thanks

How do you mute??

Boooo! We already know how the new app is SUPPOSED to work. The problem is, it doesn’t - and it leaves way too many of our Sonos systems completely “bricked”. Sonos’ arrogant denial over the entire fiasco threatens the long-term viability of the company - as well as that of my extensive Sonos speaker collection.

Where is the music library now?

terrible update, missing key features (alarm, volume, playlist), give us the old app back and work on the new one again and again !!

Seriously, who is this guy in every Sonos video?

Sonos, go back to the old S2. YOU FAILED!

Do NOT download, app unusable, they not only Made app unusable, they modified the firmware of the components preventing, even after a reset, the return to the previous S1 app. great example of how to kill a brand.

Where arę ALARMS? 2:44 min see in You iPhone???

DO NOT UPDATE! MAJOR LOSS OF FUNCTIONALITY!! JUST LOOKS ‘PRETTY’!!

There is a workaround! I updated the app on my phone and messed up my system, but my S2 app on the iPad still has full functionality on the same Sonos system. Bad decision on Sonos's part to roll out the new update like this, an optional S3 app would have been a much better option.

And what happened to my local music library? I dont want to stream I want to listen to my own music.

Yesterday I installed the new update. I like the new app look, but now I can't access the alarm feature. Oddly enough, it is still an active component. The alarm was one of my favorite discoveries from the old app layout. However, today the alarm went off when I didn't want it to. How do we access and edit alarms now??

Sorry, I hate the new app - so many things are missing that I used to use all the time - most irritatingly I apparently can't add tracks to the current playlist whilst it is playing, there is no longer a numerical volume indicator when changing volume, and I can't control my alarms from the app anymore. The layout is also confusing and excessively layered and there is a lot of wasted screen real-estate. This seems extremely half-baked and it's very disappointing from a premium brand like Sonos.

I want to play the mp3 files on my phone. HOW?

Please let us go back to the old version. I want to enjoy my speakers again. I’d invested too much money and time on SONOS ecosystem than I really don’t want to sell all my speakers and move to Bluesound.

Sonos now also uses customers as beta testers for their app! 😖

WTF That's a bad joke. I don't buy a car and after the software update I no longer have a horn, lights or engine. That's the best way to annoy your customers and drive them to a competitor. A new app is OK, BUT it has to be fully programmed and not as an alpha. Is the motto: Let's see how many people will be pissed off?

Do not upgrade your app to this version - it’s terrible. No alarm function. Avoid.

Did your QA team do any integration testing at all with the services you make “available” - other than putting their services on a list within your application?

I agree about this update being rushed and missing features. However, for those wanting to use the alarms and sleep timers, Sonos says you can still use your voice to do so as well as access those settings from the Sonos controller on a computer for now until they put it back in the app in June. Hope this helps!

Helpful video. Thank you. Like so many other users, I'm not really happy about this app. I had a bunch of new Sonos equipment installed last week. Could not get some basic things to work. Wait time on their support phone was in excess of 1 hour each time I called.

Alarm and sleep timer are ESSENTIAL FEATURES!! What was the decision to roll this out without including them?

How to create/edit my playlists?

How can I access my library? Please do a better quality control on the App before releasing. As a suggestion, release it as a beta first. Has anyone got the library from the network working?

Have Sonos considered hiring some testers? Or is the plan to use the existing user base?

When you have all your Speakers showing up and you want to slide them down, you need to slide down FROM ALL THE WAY UP! So annoying... Can't do it easily with one hand!

app is terrible, full of bugs and missing basic features like alarm and being able to listen to your own music library. Total disaster, don't update to it, you will NOT be able to use your system if you do, SHOCKING and needs to be pulled

Is completely broken, true play tuning doesn’t start, sometimes app doesn’t show speakers, and very buggy overall.

I own a software company - I’ve been running software teams for 30 years - if somebody put this beta app in front of me said it was ready for prime time - I would’ve fired them on the spot - are you guys serious?

Why do tech companies make matters worse with an update? They are tech companies. How can they continuously make these mistakes

Please roll this back. This is tech culture at its worst. "We streamlined the ux" NO. You broke features that were working.

The new app does the total opposite of giving complete control over my Sonos experience. The new app has made me unable to control anything. Can't switch rooms, can't clear queue, can't see volume numbers, songs are skipped when switching rooms, no system found on app launch (happens very frequently)

Does anybody else's sonos system constantly disappear from the app?

I can only wake up to the alarm from my Sonos and you couldn’t keep the alarm? It was one of the main features that set sonos apart . Not happy with 90% of the new app. Put back the alarm today. You rolled out a super sub par app🙅‍♂️

Can I legally refund the whole system, when I can't use it because of the app?

Come on Sonos, this app is so poor, so many features taking away which most people have already stated on here! You need to fix this as a consumer this is not good enough by any means! We need an app That works and is user friendly!

Its time to fire some people. Your team sucks -- and blows...really.

Time to admit failure and put the s2 app back. What happened to you Sonos???

Have to go into speaker settings to adjust group volume, that's a fail.

A music playing app that doesn't let you edit or even clear the queue. What a joke this update is. If you haven't updated already, DON'T UPDATE!

The new app is garbage. Support for home media libraries is minimal, no album art, no obvious way to update the library. This for me is a death sentence for sonos.

What is the point of gradually reimplementing all the missing features if the app (June Version 80.02) still doesn't work? Terrible performance with up to 10 seconds delay (volume, playlist, startup, etc.), components constantly crashing out of the system (stopping only possible via hardware buttons), app freezes, TuneIn still very buggy with numerous contents not accessible, NAS integration still not possible, wake-up radio station disappearing from the system, no volume indicator, no widgets, no control via lock screen, no control via status bar (despite enabled notifications), and much more... Sonos, please finally provide your customers with a rollback to the old S2!

App updates are to improve, what was the objective of this update? Sonos really made this, I can't believe it

I just bought my Sonos move 2 speaker and wondering how the alarm works? More precisely will it start when speaker is turned off? Or how to ensure that alarm will start every morning?

I can’t add Play next any songs :c

Hey @sonos, Which genius thought it was a good idea to take up 1/3 of the UI with a FIXED now playing/search bar?!?! Seriously this a really big step backwards. We want feature parity and no less!

BRING THE OLD APP BACK, Sonos thieves!!! It is downright immoral and reflective of a rotten corporate culture at Sonos that they try to push new product (headphones) when they have just severely downgraded the functionality of their expensive existing hardware by releasing a botched new app. BRING THE OLD APP BACK!!!

Give us a useful video on where the alarms are, how to use basic functions and how to turn off the system!!! I have 11 speakers around the house

I’ve owned Sonos speakers for 12 years - and I’ve used the desktop app maybe half a dozen times - what are you thinking?