After I glued it, then glued it again a few months later the headphones are holding up well. They are high quality SOUNDING headphones.
Пікірлер: 168
@AnkurBorwankar Жыл бұрын
Mine broke exactly like yours 3 days ago, and the piece that broke looks exactly the same. I took it in to a local electronics repair shop and he fixed it for Rs. 650 (about $8) with a solder and some glue / epoxy. My XM4s also have the high-pitch noise issue. Sony has completely botched this design and they ought to issue a recall. I've sued Sony many years ago in Consumer Court and won, and I'm on the verge of doing it again.
@jstewart627 Жыл бұрын
The water weld puddy epoxy is working well for me so far. I have to do the other side. No high pitched noise yet. I will do another video when I fix the other side.
@NikhilRaj29056 ай бұрын
Bro just a question... Does rotation works after glueing?
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@chiwe4 Жыл бұрын
You are 100% correct. BOTH sides on my headphones broke within a month of each other, the left breaking 2 weeks after fixing the right🤦🏾♂️
@kajtus69589 ай бұрын
how did you fixed it
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@jstewart627 Жыл бұрын
Well, the XM5 is now at Target and I don't see the XM4 here anymore. Looks like a completely different headband now. $399
@vtrick01 Жыл бұрын
Major failures in similar area on 5’s too
@jstewart6276 ай бұрын
@@vtrick01good to know. Here is an update. My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@Bar1noYee Жыл бұрын
It’s not a failure. They knew exactly what they were doing. I’m going to try to design and print a replacement, but it’s so small and delicate..
@CentralSound Жыл бұрын
We have the part
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@GeorgeRobu3 Жыл бұрын
It is clearly an engineering failier. Mine broke after 5 months. I don't think headphones so explensive couldn't be done in a better way.
@Wellaaron Жыл бұрын
gotta love big brands designing things with planned obsolescence in mind. thanks for being you sony never change so you can die out
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@SparkyStarLPSАй бұрын
My Sony WH-1000XM4 headphone's Left hinge swivel broke today! I've had mine for 2 years. 😭💗
@jstewart627Ай бұрын
Epoxy and super glues worked for me, but it takes some practice to apply it right. Someone out there sells the plastic part that broke, but it is hard to take apart. It really sucks, but hopefully you can fix it.
@xotwod32544 ай бұрын
This is the only video I’ve seen that actually acknowledge this problem as a design flaw and I had my headphones break in this exact spot March 17, I don’t have time to fix it currently. Are there any headphone alternatives to Sony that are more durable in case I buy new ones?
@paradoxwarhorse364010 ай бұрын
I used my XM4 very gently too. It broke in an year
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@rakurai73679 ай бұрын
MY ONES JUST BROKE FROM THE SAME DAMN PLACE. My sister said they fell down one of our small tables and just like that…. Gone!
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@Kusuo_A Жыл бұрын
Funny thing is it took me less than an hour to fix both sides since that part is available nearly on every parts website
@Kris-vz1ly8 ай бұрын
Can you give me the part name and where to get them
@Kusuo_A8 ай бұрын
@@Kris-vz1lyDon’t attempt to repair this if your not a professional as you will be handling components under stress, and things could easily break during this process
@Kusuo_A8 ай бұрын
@@Kris-vz1lyIt only took me an hour because I’m a certified technician, so I wouldn’t know how long a regular person would even take doing both sides like I did
@HoledkRTF8 ай бұрын
Could u atleast link the parts please, mine haven't broken yet but if they do id plan on buying a different pair anyway and would atleast like to try fixing it myself
@Kusuo_A8 ай бұрын
@@HoledkRTF there sold in many places but i provided a link on where i got mine
@shafyethossain8220 Жыл бұрын
I regret buying this product I prefer bose because of best built quality.
@jstewart627 Жыл бұрын
The Sony tech is nice though. I think I finally found a way to get it to hold together. I used that water weld epoxy that comes in a tube and you mash it up like playdough. I used super glue on the inside of the broken parts of the frame then hit it with the ca accelerator to make that dry. Then I rolled the puddy epoxy into a long snake and carefully wrapped it around it. So far that has held.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@cucadrive946 Жыл бұрын
I have experienced similar problems with my Sony hear on 3’s just after 1 year’s use. The plastics were weak enough through normal use that the side parts (that part that says Sony), headphone cushions, and “U” looking part in swivel had to be replaced.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@VidalMoon10 ай бұрын
Exact same thing happened to me too! I just picked it up and the right swivel just broke!
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@eddiedemayo934 Жыл бұрын
Could be a defect because I've had mine for about 2 and a half years now and there still going strong, also I drop them constantly
@jstewart627 Жыл бұрын
That part of the plastic is about 1mm thick. I believe too much rotation force against the stop is what starts the crack. Also, my experience with other plastics is that going from hot car to winter cold over and over again eventually makes it brittle. Also direct sunlight seems to destroy a lot of common plastic, but not really some kinds of plastic like the military box I had that is designed to be tossed out a plane and parachute to the ground holding special equipment such as computers. That plastic green box sat for 10 years and the sun and did not change.
@rakurai73679 ай бұрын
They just broke on me and my life is ruined
@RealistReviewer8 ай бұрын
It broke for me over nothing, it's a funder mental design flaw, I can see clearly the plastic is very weak.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@Jornanfuentes3 ай бұрын
I got the exact same problem, that little come out, and it was still usable, till suddenly I just pupped out :/ so sad I'm gonna see I should buy the next model or the one who's gonna be out in in 2 months
@zaxi0 Жыл бұрын
I had the same issue but was able to fix it for wayyy less than Sony wanted, I'll provide a link if interested.
@jstewart627 Жыл бұрын
Yes, people do seem to be looking for a solution and I could only find one person selling the part.
@earlgayle3840 Жыл бұрын
Where did you got it repaired and how much did it cost?
@Go-tham_25 Жыл бұрын
Link?
@zaxi0 Жыл бұрын
Replacement Headphone Head Beam Band Rotation Shaft For WH-1000XM4 WH1000 XM4 Headphone
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@alfonsussls Жыл бұрын
mine just broken this week... try to fix myself, i can tell even to unassemble it there is a lot of step before we can get there
@jstewart627 Жыл бұрын
Find that video on how to take it apart. They sell the plastic part for $30 and they seem to have positive feedback on it. If you can't find video let me know. Also, it is on sale somewhere again slightly under $250. Who knows, perhaps it is stronger now from the manufacturer, but I doubt it. I did notice Target removed it from the display soon after I examined it about 2 months ago. I expect this to be a common issue.
@alfonsussls Жыл бұрын
@@jstewart627 yep it very common, i found like a lot of reddit talking about it, i manage to fixed mine, using 3D print, spend like $5, but yeah, to unassemble it, it took me like 27-30 unscrew and fiddle with small part, before i can reach that part to replace the broken part
@alfonsussls Жыл бұрын
i almost give up in middle, but sony service centre itself, asking usd 75 to fix it.... which you are right.. nowadays you can get it about usd200-250... i agreed with you, its a flimsy plastic, that get degraded if you use it everyday... and they ask $75 for it... to replace it
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@RealistReviewer8 ай бұрын
Happened to my headset, I made the mistake of catching the wire which lightly raised the headphone and caused it to fall off, that's so lame and weak it went out that way, what a shame I'll get a refund and time to try another brand.
@jstewart6278 ай бұрын
The Sony sound quality to me is better than the Beats and the noise cancelling too, but the Beats is still nice. The newer Sony might have fixed the issue, it looks different. I sent my video to Sony when they told me they would not fix it.... No response.
@oliviahyeswife2749 Жыл бұрын
I agree. I bought 2 of these headphones both broke like this :(( switched over to the Bose quiet comfort had no problems
@jstewart627 Жыл бұрын
It would be nice if all of us could get together for a class action lawsuit. I am mad about this, but my wife bought another set of same headphones and is treating them like thin glass. I expect them to break in 1 to 2 years. They do sound much better than Beats Studio 3, which we just got, but the beats look like they will not break with the way they fold down. I could only find one person selling the part, it is hard to find the guy, and I don't know if it is a good buy for $30 each, I just glued it and use it myself now as I don't care about the glued look. Make sure you submit a complaint to Sony. I did send them a link to my video when Sony refused to give me money for repairs.
@user-hg1mw2co8m Жыл бұрын
Sony is like Beats 😂 even their wired headphones break so easily.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@kingdongo4388 Жыл бұрын
Mine also broke after a year on the same side!! Hhhhh
@jstewart627 Жыл бұрын
just find the part and repair really really slowly or do what I did, water weld
@kingdongo4388 Жыл бұрын
@@jstewart627 I just used heavy duty super glue :)
@CentralSound Жыл бұрын
@@kingdongo4388 we have the part and video on how to fix.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@revit49097 ай бұрын
I’ve had mine for 2 years now Ive fallen asleep many nights with them on and they’re perfectly fine. Recently replaced the ear cushions cuz they were all peeled. Now I’m gonna replace the headband too because it’s starting to peel never had it break or something though
@jstewart6277 ай бұрын
They do sound better than Studio Beats
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@cesartocon3073 Жыл бұрын
mine just broke yesterday, I admit I always had put like a little force on it when I put off the headphones while holding the switch off, so the right headset is holding all the weight. Mines just broke half, so is not fully detached, it rotates more, but still with good grip. I have them for almost two years now. As you said I agree it is an engineering failure, but I still love them they are a very good pair of headphones, do you think the WH-1000XM5 has this issue
@jstewart627 Жыл бұрын
I compared them to beats studio 3 and the Sony sounds much better. The XM5 is not on display but the band does look different. I hope they fixed it, but time will tell. Also, it is normal to be putting some force on it when putting on and taking off. We all need to keep up communicating products with what looks like flaws or planned self distruction.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@PringoOrSomething9 ай бұрын
Mine is breaking like that too I’ve been using them daily fir 2 years
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@PnNK Жыл бұрын
I had the first version of their noise cancelling headset, the mdr 1000x. One day it broke on the top just holding it. I saw many people having similar issues with even the newer versions. Then i bought the xm3 and i have another problem which requires me to systematically open the headset if i want to be able to turn it on. A little annoying.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@mranderson87254 ай бұрын
Mine broke in the same exact place and I had to fix them yesterday
@susiesunbeam Жыл бұрын
Mine (xm3) literally just broke like this 30mins ago. Regular use, but I’ve been crazy careful with mine since I bought them just over 1.5y ago. Just came away in my hand. I’d hoped this Short would give me an idea of whether it was fixable/how to fix it😭 Does anyone know if there’s anywhere reputable in the UK who could help repair at a sensible price? Galling to pay hundreds of pounds on a product like this to then have to fork out another fortune to repair it.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@aleksanteri1234Ай бұрын
Mine are doing that same thing they are kinda bending inward i noticed. Only now i don't know if they did it before but i had my old jbls do the same, then used them for some time then i dropped them and the jbls broke.
@dionisiussimatupang Жыл бұрын
I have same problem after 1 years using that sony xm4. And I already ask to service center, I must pay 100$ for repair.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@SanderCokart Жыл бұрын
Same here
@jstewart627 Жыл бұрын
Someone did make the part for $30 each using plastic mold injection tool. Epoxy did not work for me but a lot of super glue worked but I used an accelerator spray. I put some glue on them sprayed it, waited like 5 minutes, then put more glue on it then sprayed it. Has to be done in layers and that accelerator spray makes the glue harden too quickly sometimes, so it takes practice to figure out a way to keep it from hardening when you did not want it to.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@demonetizedhistory58068 ай бұрын
Bro it legit happened to mine when I was sleepin lol
@jstewart6278 ай бұрын
You can find someone who 3d printed the part. A lot of glue worked for me.
@braulioacosta68167 ай бұрын
Why would you wear the headphones when you're sleeping...
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@huirongliu-dy7jq6 ай бұрын
i bought the replacement on Amazon
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@Bully_Biscuit8 ай бұрын
That’s the same exact side my Sony headphones broke on. The same model
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@hectornieto17598 ай бұрын
🤦😫 this headphones 🎧 is big how that happens it's broken this guy he used Sony headphones 🎧.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@AronJamieson10 ай бұрын
Mine broke and I searched how to fix them, found nothing.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@sun_shi_ne8 ай бұрын
same here. so surprise when it broke while I push it gently. So disappointed
@jstewart6278 ай бұрын
A lot of super glue put on in layers. Put a layer on and spray with inta set spray for super glue then put another layer. Do this about 3-5 times. Then I used water weld. Made a snake out of it and wrapped it around the frame. That held everything together so far, but it does not fold up. It was my wife's headphones. She bought another set on sale, same ones and I use the broken one with all that glue. You have to get good with super glue first before doing this. I build RC planes, you have to go to proper hobby store to find the super glue accelerator. Super glue does not grab and flex like epoxy, epoxy is super strong and grippy and usually used for parts that vibrate a lot like the firewall of the airplane motor mount. Know and understand this and you will be way more skilled when working with glues now. My trick I figured out is used the super glue with insta set to get things held together in that awkward position that clamps can not help you with, after that dries with acceleration spray, then do the epoxy job. That is what I had to do with these headphones, you can't clamp oddly shaped things. You better practice by gluing oddly shaped sticks without clamps.
@sun_shi_ne8 ай бұрын
@@jstewart627 thank you so much for the tips👍
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@kevinandrew1961 Жыл бұрын
Just happened to me today. Im buying the bose 700 tomorrow
@alishakarmali277411 ай бұрын
How is the noise cancelling on those? Similar to the XM4?
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@muhdzafril585011 ай бұрын
Thats why sony fix this thing and build new design as XM5
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@ev45708 ай бұрын
Me who has a pair of sony headphones for more than 5 years:
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@Victoria142372 ай бұрын
Is there a better alternative to wich headphones to buy? Like the 1000xm5?
@jstewart6272 ай бұрын
I was looking at the newer model and I don't think it has the flawed thin part. Also, we have the studio beats. They are nice, but the Sony sounds a little better, but they still are nice.
@jstewart6272 ай бұрын
Also, Sony warranty refused to replace them for this kind of issue. I bet they get a lot of calls for the same problem now that we see how many responded to the video. There are other videos out there about this too.
@Victoria142372 ай бұрын
@@jstewart627 Okay thank you so much! I will look into it.
@daffo11799 ай бұрын
this is the second wh1000xm3 that has this problem. over $700 lost in headphones.
@jstewart6279 ай бұрын
Water self and super glue to hold things in place for water weld to set. Use a super glue kicker also. I was able to make it stay together with careful glue work. Don't give that company more money until the issue is gone. This has been happening to many people and I think they still sell that same headphones with that thin plastic part.
@daffo11799 ай бұрын
@jstewart627 that's what I've done, they don't power on anymore tho. they charge fine but they don't power on. both of them.
@nglfmark110 ай бұрын
Same happened to mine.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@hectornieto17598 ай бұрын
this Sony headphones 🎧 is weakness.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@user-iw8sz2fo4t10 ай бұрын
I'm done with any Sony products. I buy a Sony xm5 for 400 euros. and Sony said to repair it is 330 euros.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@codeblack1012 ай бұрын
Mine also broke the same
@johndaly7609 Жыл бұрын
I used gorilla glue toilet paper and contact segment to fix my wh ch 710s then I panted it black u had to paint the whole head set to make it colour mach
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@k9cannon69 Жыл бұрын
I've had 2 pairs break in that same place. Awful build quality.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@therelaxer3621 Жыл бұрын
Happened to me too, idk where to fix it 😢
@CentralSound Жыл бұрын
We have the parts and video on how to fix this.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@germansaulcolincipriano6480 Жыл бұрын
Hola los míos tienen 4 meses ¿cre que el que se rompan sea inevitable?
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@SirMagnus8 ай бұрын
Mine broke and I didn’t get to use them yet and Sony won’t fix it
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@SirMagnus6 ай бұрын
It so infuriating and I still have to still get it fixed and I’m so irritated
@CarloyHernandez Жыл бұрын
That replacement piece can be found online?
@jstewart627 Жыл бұрын
Yes, here is a video on the replacement process, I think this matches this model. the part should be also on ebay for $28 free shipping, 1 per ear. Read the comments on that video too. I attached my video and emailed it to Sony along with my rejected case. I am annoyed with Sony right now as they basically are calling it use damage and they refused to pay me my request of $50. I do not really want to spend the 1-2 hours repairing this. I made a fair offer to remedy my disappointment in this product. I know my plastics and this is poor plastic thickness and might be low quality plastic. kzfaq.info/get/bejne/iuCRpppzm6_XY3k.html
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@noahnelson63855 ай бұрын
Just happened to me
@jstewart6275 ай бұрын
My glue methods work. There is also a case we just found on Amazon that fits it. I better show it in a video. I am kinda tired of making videos for the day. I made 3.
@uzeirdalip94998 ай бұрын
Same headphones same problem
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@Merklynn Жыл бұрын
Gah just happened to me too
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@dotkillske Жыл бұрын
But now you have to buy a new one. engineering proofits.
@jstewart627 Жыл бұрын
planned obsolescence is a real problem for consumers. Business is basically trying to make us basically pay a continuous rent. Who knows if the weak part in the headphones was intentional. My experience with plastics is that some hold up for many years, some I have that are fine after 10 years, and some become brittle within a year. There is a stamp on the bottom of plastic containers ranging from 1-20, the 1 and 2 quality that I have used will shatter after a year or 2 but the 8 and 10 quality that I have used have not become brittle after 10 years. Look for a quality 10 for a cooler
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@rajujjainwala8850 Жыл бұрын
how to fix this thing please explain
@jstewart627 Жыл бұрын
This is the only place I found to get the part. He said he makes it with a plastic injection molding system. Those machines cost a lot so I suppose his price is fair. kzfaq.info/get/bejne/iuCRpppzm6_XY3k.html
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@Jae_Soouull Жыл бұрын
Pls post a fif
@Jae_Soouull Жыл бұрын
Fix
@jstewart627 Жыл бұрын
Did that link to a video of the fix help? I just wish they sold the part for less than $32
@CentralSound Жыл бұрын
We have the video and part to fix this
@CentralSound Жыл бұрын
@@jstewart627 We’ll send you a free one for a shoutout in a repair video.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@djsekwkwhwwhsh Жыл бұрын
Please help🙏🏻😭
@CentralSound Жыл бұрын
We have the parts and repair video
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@hectornieto17598 ай бұрын
Bruh 🙄
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@primzy11 Жыл бұрын
Fuck mine just fell and broke
@jstewart627 Жыл бұрын
The best fix that worked for me was to fill is with super glue then wrap it with putty water weld epoxy, but some have found parts, not me.
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.
@arthursimsa9005 Жыл бұрын
Yep
@jstewart6276 ай бұрын
My wife bought the same headphones and today they broke the same way. I will make that video eventually.