I always felt disgusted on their makeup section. Not because of this reason, but it already looks like people open and try everything on. This just makes it worse!

I worked at Marshall’s for years. We never allowed returns when it came to makeup/skin care. The only way a return was allowed is if the product was sealed. Maybe that was a my store only policy

I worked at Marshalls recently and we never allowed returns for makeup or skin care. We would need to tell customers those types of items were final sale. If we did take them back we would zero them out and throw them away.

I worked at ulta for around a year and certain managers would make us put slightly used makeup and other products that were returned back on the shelf to be sold again. They said too many returns or damaged items kills their stores stats which is why they made us not damage them out. Always check your stuff. Only buy things with seals.

Exposing beauty secrets isn't the first reason why I would think Shane Dawson would get sued for.

Moral of the Story: DO NOT buy makeup from TJ Max!!!

from a supervisor at Winners, i promise you we NEVER put a returned beauty/food product back on the shelves, especially if the seals are broken 💀 always always always written off. whatever store is doing this is FOULLLL (edit: i do understand that all stores have different policies but most of the stores in my surrounding provinces (i’m canadian) have the same policy as my store 😭 obv i can’t speak for every store i just figured this would be a more regulated policy 💀)

This might depend on the store. I worked at Burlington years ago and we would throw used make up away that was used or clearly messed with because it was store policy. But my own personal opinion: I would never buy make up at these stores because I’m paranoid about this. If it’s not sealed I don’t buy it 🤷‍♀️

I work at a Marshalls and we are told to throw away any returned makeup even if it looks like they didn't use it and if we find makeup on the racks that looked used we throw it away or if a customer brings up somthing asking for a discount because it looks used we don't sell it and throw it away idk at least that's what's done at my store

I was in management at one of the stores and all our makeup was sealed if it was not sealed or came open on self we would throw it in the crusher. I did walk around 3-6 times a shift checking for open and or damaged goods. We did not take makeup returns at our store if they had been opened.

Thanks for recapping Shane’s video, so I don’t have to give him a view and see all those roaches & demons.

I just want to point out, remember when Jeffree made fun of KVD because her makeup ended up in these stores? So I’m sure once he saw his makeup there he freaked out lol and not because of expiration dates but because he was embarrassed after all that crap he talked 😂

YES I WORKED AS A COORDINATOR AT TJ MAXX FOR YEARS N WE WERE ORDERED TO JUST PUT IT BACK

And this is the reason why makeup stores DAMAGE OUT products. I have seen crazy shit throughout my years people tamper with shit. It’s just not safe to not only sell but donate either.

Imo jeffree seemed like he was lying about the disposal people stealing his stuff 😂 it felt like he’d made it up because his stuff is at discount stores! No company would risk their income like that

I was the beauty specialist at Kohls like, 2017-2018 (before Sephora was in Kohls) and if the makeup was opened, we would damage it out, and it would be sent back to corporate to be damaged (I hope) but we couldn’t put it back on the shelves to resell if it was opened, and clearly used (ie- safety seals broken, dirty packaging, etc)

Isn’t it suspicious that he was able to buy the SAME pallet? I mean even if it’s discounted I just, idk. Plus, you’re going to tell me they were selling expired JS make up and NOBODY called him out for it? Nobody noticed? Especially when seeing how quickly influencers get called out for selling expired products. I feel like whenever Jeffree chimes in he’s like “oh yeah, that’s so true. It almost happened to me but thankfully I caught it and saved the day 😌”. I still think this is true, but idk something about Shane and Jeffree calling it out feels suspicious.

I work at Sally Beauty and happy to say we put all used products in hazmat bins.

I worked at Marshall’s for almost a year and we definitely put makeup back on the floor sometimes. When someone would return something we would set it on the back counter, and throughout the day/at closing we would put all the returns back on the floor. But sometimes the things on the back counter were for price checks, so as the person who puts the front counter things back on the floor, you wouldn’t know if it was for a price check or if it was a return cause they never separated them or anything. Personally I would never buy makeup that was already opened or looked tampered with cause, like Shane said in the video, people come in and mess with the stuff. All the products come new but over time they get nasty and we were never told to price them out unless they were absolutely unusable.

I’ve worked for this company, the store I worked at would of never put makeup back omg

Badly run/ managed stores have that issue. They aren't supposed to or usually allowed too. But it all has to do with who is managing or running that store. Edit: And is it just me or is this not even a conspiracy. This is something my mom and grandma warned me to look out for when I started using makeup. It's not shocking. People are lazy, suck, and will do anything to make money.

Do we know they actually returned these products? Because they could have just say they did. They could have buy stuff, mark it, go back to the shop and put it on the shelf by themselves for filming... I'm just saying there is not enough proof and it could have been staged. I know corporations do nasty stuff for money but let's not believe in everything on the internet, especially from people like Shane.

I buy from Marshalls and I've never had an issue like this. The makeup is always sealed, or just has defects like a broken eyeshadow pan. I think it really just depends on management of each store.

I think it depends on the locations. Any store I’ve ever worked at, you can return skin care and makeup but if it’s opened it just gets thrown away. But stuff CAN get put back on the shelves if the person has no idea what they’re doing or they didn’t realize it was opened

I’m a makeup artist & work in luxury beauty (highest end, four letters, can’t find anything for under $50) and I can’t believe this! This isn’t really tea as it’s our official policy on every receipt but we’re only supposed to accept returns if they are completely unused and in resell-able condition and if the plastic is opened, we go through the entire box checking it before even allowing the return. If it’s opened or used even once we don’t give a full $ return & won’t put it back on the floor (we have testers & artists for everything! No reason to try it once at home) I would have caught this so fast. Was hoping that was the industry standard. Guess not 😂

Bro I shop at these stores and his entire video just made me feel poor 💀

I mean people be swatching and put their fingers inside containers, and TJ doesn’t even care….

I feel like the travel size mascara and full size mascara conspiracy might be true. I remember i got a milk makeup mascara the mini size and it was sooooo good, did not flake and made my lashes super long, i ended up buying the full size and was super disappointed, it flaked 30 mins after I put it on and no length was added. This is just my experience, has anyone else noticed it as well?

Hey 👋🏽 I used to work there before Covid and let me just say, when they opened up after Covid ALL makeup, makeup tools, lashes, face care, and body care that was returned ended back on the shelves. I did a return on a used lipstick And try to throw it away but was yelled at to put it on the shelves.

i worked at both tj and marshall’s for over a year and i can agree that we mostly returned all of the stuff, if it looked fine from first glance we were told to put it back on shelves.. the amount of thieves we had there was crazy with the makeup aswell, i also saw a lot of big names like morphe and there palletes being WRECKED and then sold on shelves

I'm so happy this is finally being addressed. This has been going on for decades and people are now just catching on it's mind-blowing. It's disgusting, it's unsanitary never buy used makeup. Good job girl, you Keep doing what you're doing. The people deserve to know.

I used to work at Tj Maxx (during Covid) and I can confirm this is true 😅

A few things 1. A lot of “Marshall’s employees” in the comments saying they don’t allow returns on those things. I have definitely tried things, not liked them, and had never had any issues returning to Marshall’s, TJMaxx, etc. They definitely accept all returns like that. 2. I was grossed out by Shane’s video but not surprised. Companies, especially the huge ones, do not care about safety, sanitation, or morals. They care about money. Customers are a dime a dozen for them. Places like target may not put certain items back on the shelves but what they will do is sell damaged, defective, or used items to liquidation stores. They make a quick buck selling them their returns knowing they are selling poor quality items. They do the same thing TJMaxx is doing, but they just aren’t selling it themselves. They sell it TO a company to do it for them.

I'm from Europe and I've always found it so weird that it seems like in the US every product can be returned no matter what. In my country you cannot return makeup unless it's sealed, the same goes for any product that can be opened and used like body wash, creams, foods. Underwear, socks, games, movies etc. as well. Like anything that can be tampered with or it would be unhygienic to return is not sold as a returnable item.

I used to work at tjmaxx and I definitely always suspected they do this with the returns and only the managers were allowed to do it but I never KNEW FOR A FACT I’ll never buy makeup from those store again because the things I’ve seen with that makeup and makeup brushes is disgustingggg

we’re platforming SD again?

This is 1000% untrue. Products have expiration dates for a reason-we have to review them before putting them on the shelf. Do mistakes happen? Of course. There are definitely some bad employees that don’t check and put products back, but there are undeniably policies against this. My guess is this is for him and Jeffree to try and reinvigorate jeffree’s brand

Was that Chuk E Cheese pizza claim proven real? Cause if fit wasn't it feels like we are giving way too much credit to someone whos expose hasn't been confirmed. Still, some of the make up sold in these places are noticeable tampered with by the customers already and look beat up. Even higher end places like Sephora use testers for peoples make up. Like honestly, those testers are disgusting because everyone always directly swatches with the testers applicators rather than use the provided ones.

I worked for the store in question and YES they did what Shane showed. Once I found out about it and many other things nasty asf I quit immediately.

From someone who worked for TJ Maxx and Marshalls for 10 years they cannot resell makeup that’s been returned. This is a far reach lol people will touch makeup in the store although they’re not allowed too and then put it back and employees then would mark them out and throw them away

I have worked for this company for years and we have very strict policy for food and makeup. It can not be returned let along put back on the floor if it has been used or if the seal is broken. For food it can’t be returned if it has been opened or if it’s expired and was purchased before the expiration date.

this is why i stick to buying things that i can sanitize. i don’t mess with cosmetics unless they are fully sealed from the manufacturer or are something like nail polish where i’m not likely to get an infection

So as someone who has worked in beauty retail for 7 years, these stores definitely have processes to check make up when returned. I is up to the manager really hold this standard, but with covid hitting and lack of employees corners are being cut. What I do know for a fact is these discount store do buy old products and sell it years after expiration. As an example At my store we would send the Christmas kits back after the holidays ended. Then I would see the same ones in the store the next year!

I’ve worked at marshals in the beauty section and this is true. I’m super picky so if anything looked remotely used I would place them in the back section and bring the newer and clean makeup products towards the front. I’ve had had to return broken and used makeup myself from God knows where these people came from with it. I’ve had to secretly throw some things away cause it was just not sellable.

As a non-US viewer, i always thought you guys had such a generous return policy. From where I come form, you can't even really return clothes and get your cash back, the most you get is an exchange or something. I always envied the whole culture of keeping the tag and returning the next day in shows LOL

If it's not sealed, I'm not buying it. But I find this a bit hard to believe every store is like this. Most beauty products are considered used as soon as they leave the store, but I have worked somewhere where if someone said they tried it, but didnt like it, they would look it over and put it back on the shelf depending on how it looked.

I honestly feel like you dropped the ball big time on this video. Taking Shane’s word as a source of truth is so dangerous.

is this old news to anyone else? I worked at gordmans (owned by the company that owns TJ Maxx, Burlington, goodies, Marshall's, etc) and there were definitely used products on shelves. customers would open and swatch, there weren't enough employees to keep up with that plus shrink. don't buy cosmetics or food there, kinda common sense considering they get overstock from stores like home goods, khols, etc.

Had a cousin who worked there she told me to only buy stuff that was factory sealed you know with the plastic wrap and lashes those are the only things she told me that were ok to buy…. A man stocking the shelves at the same place told me “I don’t think you want that” when I had eyeshadow in my hands… like it looked fine but that made me paranoid af… Shopping for lotion, make up or skin care I can not buy any of that stuff and it’s a danger to me since I’m Immunocompromised. 😮‍💨 The store and their counter parts that shall not be named could catch a lawsuit if something were to happen to someone in my similar situation. It’s so scary.

I used to work at home goods where we sold random bath products or lotions and people would return it and our mangers told us if it doesn't go back on the shelves it was on us. Only if it was clearance down a couple times then it would be marked out.

On the other side of things, working at a makeup store, sometimes the stores will just change packaging or the formula so we return to the vendor where they buy it back from our store, then they sell it to discount stores for a lower price to try and recoup their money. There is nothing wrong with the makeup, just can’t be sold at full price anymore.

I worked at Winners (Canadian equivalent, owned by the same company) and we definitely did put back beauty returns. I can’t hardly remember ever checking them before putting them out again 😅

Bruh when I worked at TJ maxx we never put any beauty product returns back on the shelf at all. Idk about other stores but the store I worked at would never. Our store manager was anal about that stuff .

One of my best friends works at a Marshall’s and her store doesn’t accept returns on makeup or skincare if products are open. Now if someone opens the product in store and just leaves it there after tampering with it, she said it can be hard for them to keep track cause they don’t just have someone watching the stock at all times… but her store does their best to make sure tampered or opened stuff is thrown out

All of that overly dramatic yelling "NOOO" reminds me how irritating Shane is

I used to work at JCP in the Salon and we had this group that would come in and CLEAN us out of products. I was told by management they will do this, pour out half the contents, gilll it with water, and resale to places like Target, TJ Maxx and other places. I know a woman that bought a big sexy hairspray and the labor was peeling, she took it off and it was LITERALLY Treseme.

"Almost Sued"...wtf does that even mean? If you're reading this comma watch out I might almost sue you.

As someone who worked at Marshalls, I would NEVER buy makeup from any TJX retailer. We would put returned makeup back on the shelves, we were never instructed to be sure they were unused.

I worked at a TJ Maxx for years and we were not allowed to returned opened or used Beauty products. Some exceptions for allergy reactions but we were made to through them out.

The only other shops in my country that sell makeup bedside the makeup stores themselves are the supermarkets and "toy" stores but we never buy them from there. A lot of them are sealed, air tight locked or whatever it's called and I have seen them myself but we never buy make up from there.

I know at least at the Sally beauty I work at, we destroy products that are returned and have been used. We’re not allowed to put used item back on the shelf.

I work at the company TJX (the company for marshals, Homegoods, tj maxx, etc). I traveled to every store they have in the Bay Area. We do have a policy on this. We do not take used make up once the seal is broke. On special occasions we do (manufacturing problems and such) we have special contains, in which each store has, that everything inside gets destroyed or sent to our special locations to be burned and disposed of properly. This policy goes through out the company. I’m not sure what stores those are but we will note.

I work at ross and at leats high end or popular brands that get to the store are sealed and security boxes, the glamlite palletes i bought whete new, but the other brands, they just had a sticker and still get destroyed and stay at the floor, like tj max they just let customers open and touch the product or damage because there's some lip products that obviously had been tested or broken highlighters

I work at Sephora and we always check everything I usually put makeup or skin care that could be used but you might not be able to notice right away in the waste bin because that’s how we were taught so at least at Sephora you guys are 100% safe

I feel like this isn’t too surprising. At stores near me a lot of the makeup and skincare looks used so I feel like it’s unspoken that if you get stuff like that from there that’s the risk. there should be rules and regulations for this though bc it’s unsafe

I worked at this store (in a different country) and we didn't allow returns on makeup, skincare, lingerie etc - we made it clear when they were purchasing the product too that they were not to be returned under any circumstances for health reasons

I worked at TJ MAXX. I never really got returns for makeup, it just didn't happen often. When we did we would just have to check if it was opened. But you are expected to put the product in the go back bin immediately when you get it and keep cashiering as fast as possible. I have heard bad things about any liquid products/makeup. There's also a place in my town called Big Deal, they sell expired food.

I remember finding out that TJ Max has high end makeup products discounted when I was younger. I bought a too faced palette and the shade and light contour palette, but even at the young age I was, I opened them up to make sure that they hadn't been used. Even looking at some of the products outside packaging you could tell that they had been opened/used/broken.

i worked at a makeup store, when things are discontinued we send it back to the vendor. that makeup then ends up at these discount stores. things like used makeup ending up on the sales floor happens bc of human error/ neglect, not necessarily bc corporate is telling them to do this. you should be wary of anything your purchasing if it’s not sealed bc customers are disgusting and will open up packages and use the products then put it back, the employees are not aware the customers are doing this.. don’t blame them🙄

I wouldn’t be surprised if some people buy makeup just to show off online and then return it

Thank you for this video I needed to see this

It's true. My friend worked at Winners and they did that... I didn't believe her tbh but now I do!!! 😅

I worked at CVS and we allow returns on everything even if it’s used and yes they would put them back unless damaged but if it was used and looked new it would go right back ! That’s why I always check my items when grabbing cause I was traumatized

i worked at ross for years and we’re not allowed to take back anything from the makeup section, if it’s manager approved returned, then it’s marked off and no-sale we write it off and discard it in the trash at the EOS. that’s insane

I feel like part of it is also people opening and swatching the makeup to test it. I've gotten into the habit of checking any of the makeup I pick up because I've noticed that. I'm more amazed they don't take them off the floor and mark them as damages. Even working in a different store not related to those that sold store brand makeup, I've seen people test things like the lip glosses and put them back. I don't think it's just returns, I do feel like it's how people shop as well.

when he ripped the package to reveal the star he drew it felt like willy wonka and the golden ticket 😅😂

Shopping online doesn't guarantee it comes from a warehouse brand new. I used to work fulfillment for a department store and when makeup was bought online we pull the products from the shelves on the sales floor. Not ALWAYS and ALL stores but, food for thought.

The Not Cool poster hanging in the background is killinggg me

If it helps anyone, ANYTHING from Sally Beauty is damaged if it’s been used. We triple check items when they’re returned!

I work at sams. It is against out policy to put any consumables back on the shelf. Even if the member just goes into the lot and turn around, we can't put it back on the shelf. All we do in donate it or toss. And u are Def talking about Ross or tjmax lol

It's not a discount store, but i worked at Walgreens, primarily in makeup, in 2013. Store policy was returned makeup and skincare got thrown away. Even if it was never used, plastic wrap still on, didn't matter. They also had a policy that nobody takes advantage of, but they will allow makeup returns, no questions asked, totally unlimited as long as you have your receipt and it's within 30 days. The idea was they'd prefer you find your perfect shade and keep buying it than get one and not like it and not come back.

I always thought that at TK maxx the make up looks gross because people played with it in the shop and it got like that, but that also makes sense. I thought that it is strange how unhygienic and audacious it is to still sell the make up in those conditions, as the state of some things I wouldn’t take for free! So yeah, not suprised they would do things like this. Not sure how legal it is or if it’s a store policy thing, as I know normal pharmacy stores have policies to never accept returns on used make up or resell

Not a TJMaxx commercial popping up during this video lol

I work at tk Maxx in Australia. We don’t do returns on makeup, intimate wear, swimwear and food items specifically for hygienic and contamination. It’s a policy that we have to follow to ensure the safety of the items that we’re selling. This falls onto the employees not following the proper procedures and guidelines for returns. I am absolutely shocked to hear that Tj Maxx allows makeup to be returned. I love working for this company and it’s sad to see people destroy the products that we sell and employees not following normal procedures.

I used to work at a store that rhymes with “He Hay Haxx” and they didn’t even second guess putting makeup returns right back on the shelves. And at the time I was in cosmetology school and learned about all the sanitizing protocols for makeup brands and artist and it was so gross. The store that rhymes with Harshalls also does this.. 😬

It depends on your manager. I worked there and we took back EVERYTHING. I was a Front Line Coordinator and I had no choice in returns when the manager would come up. However, we would always dispose of the returns that were considered “unhygienic” - even bedsheets. So this store is just off its rocker, damn.

I don't believe a single thing coming from that dude.

i wish he showed him actually finding & cashing out the same products. he just cut to him having the products in the car

I mean, at the ones I’ve been to anyway, you can easily tell. Every item is beat to hell & stained with other things that have leaked 🤢 They’re way past shelf life, some look counterfeit…it’s disgusting. I don’t even go near it now

I work at target and I get return makeup ALL the time we are told to defect it out even if the tape is tampered even by a little bit

went to target and bought my usual nyx brow gel, and it was white clear . It’s usually just clear and gets white clear when you’ve been using it and it looked like someone used it.

worked at tj max. we allowed returns but we would "zero it out" and trash it. if it was still sealed and unopened I think we would possibly put it back. I never had anyone return makeup but I wouldn't buy any of their makeup personally

Here's my experience shopping at winners, which is just canadian Marshall's over the past 5 or so years I've never seen anyone return any cosmetic items or being allowed to return them However I have seen hundreds of people open products in the middle of the isle and use them then put them back if they decide they dont want it I also have seen people open products to make sure they are unused before purchasing them but not swatch them (I'm guilty of this) In my opinion a few returns of used products will definitely slip through the cracks but most of the Nasty stuff we see is just customers being slobs that have no common sense

Not sure if it was ever put back on shelves but i used to buy makeup from Rite-Aid because you can return anything you dont like and get your money back. Small town with no Sephora or ulta, so it was very helpful back in HS. But maybe i was getting used products, who really knows.

I work for TJX in Canada . To be honest throughout my time working with them, I’d say mostly everything returned ends back on the sales floor or written off if we can’t sell it. Could be different at other stores. I definitely think used makeup more often than not does come back on the sales floor, but we do inspect it. It would be a loss for the company if everything got thrown out simply because it’s opened or was assumed to be used by the customer. Without a doubt it’s gross to think about, but I mean what do you expect?Besides, customers often tamper with packaging in store since we only put higher price ticketed items in lockboxes or secure with spider tags to prevent theft. Sometimes because of that people blind buy and return products if they don’t like it. We also have a lenient return policy and customer satisfaction is very important to the company. We are also very flexible with policies. Because of that we accept it back even if its the most nasty and obviously used. If an associate comes to recover returns and doesn’t check the product even those can make it out to the floor.

Not all stores are the same. I don't think we should single all these stores out. I worked at Tjmaxx for over 5 years and we were not allowed to put skincare and makeup back when it was returned. Same with swim wear and any underwear it was damaged out and put in the back for the garbage. There could be some employees that don't care about the policies but its messed up to blame all the stores and think they are all like this.

I think this is true because I have went to Marshall’s there was a whole section full of mess up nasty makeup products

I never understood how US shops allowed returns on make up. I don’t know if it’s and Ireland or EU thing but I’ve yet to see a shop here allow you to return make up - especially eye make up or foundations.

Keep in mind guys Tj Max, Marshall’s are sister stores all under the Same company.

Some stores do this, some don’t. I worked a lot in retail, it depends on the management