When changing my metro account to my new unlocked phone, I discovered that switching works better if done on a laptop or desktop. Doing it that way allowed me to complete the process successfully. Being patient is helpful, very helpful

Thank you so much for the tip at the end. I wasn't able to switch phones on my own since I had protection on my previous phone. But since I mentioned trying to do it on my own, they waived the fee!

That’s archaic! The customer should be able to just move the sim without IMEI numbers hassle and pins or calls! It’s just a move to get more money from the customers!

That's also b******* because back in the day you could just take that Sim card as in simulation cardout and put it in another phone and boom it would work

This wouldn't work for me, every time I clicked yes to the same sim question the app would close. So I tried on my desktop and it worked! but only after a few tries, it first would say I need to switch plans, but I just refreshed the page a couple of times it finally allowed me to switch.

Wow! Worked like a charm. Thanks so much for sharing this tutorial. You just saved me some money as the Metro website was forcing me to upgrade to a new more expensive plan and it possibly would have had directed me to the call center where I would have been charged an activation fee. Thanks once again. I really appreciate this.

That was very helpful! Can you show us how to transfer over data like (contacts, apps, text messages) from the old phone to the new phone?

Many thanks for this tutorial! This was super easy (I did this exactly as you demonstrated) & it worked out perfectly for me (the 1st time). Thank you again and Happy New Year 🎉)

thanks! very useful info. i was trying to upgrade my moms phone and kept trying everything. didnt know what was happening until i ran into this video. didnt know metro worked like this.

My metro won't allow me to go past validating my access using a temp pin.

They aint waiving no fee

I managed to do everything perfectly until I write the IMEI and it sends me out of the application and it won't let me continue. When I open the app again, I have to start everything again, and so on repeatedly. What is the reason and what could I do?

what do i do if my old phone is completely broken

hey I did this but my new phone is not reconizing the sim card and is unable to make phone calls so i cant switch back. What can i do?

Wait, MetroPCS doesn't allow you to just take the SIM card out of the phone and place it into a different phone?? No way!! Since when??? Every carrier I've ever had, I can just move the SIM card and the phone works as long as it's compatible with the carrier or is an unlocked phone... This is crazy. I came across the video by accident. Glad I found it. Will avoid MetroPCS now.

if you are doing it from the account holder's phone how to make sure it is switching the right line? How do you do it online rather than through the app?

Man thank ypu for this bro i almost went and spend 30 bucks

I'd rather you get this money, than Metro stores finding ways to leach from the customer.

My Metro App keeps crashing when I choose 'No' on question about locked phone so I can't move on from that step?

i am getting the samsung galaxy s23 ultra unlocked with esim and they have 2 imei numbers and the second imei number is for the esim,,, you can easy access the numbers in settings and under about phone

How is this done if the phone you want to switch from is broken? Thanks!

I have a stupid question for you. Lol. My mom is an existing customer and has had her phone for 3+ years. She needs it replaced. I went to several stores, and they don't seem trustworthy, and are selling older phones, and I suspect, repaired/ refurbed phones as new. For the same cost, even with their "discounts" I see a current + better unlocked phone on the Motorola site for $10-$15 less that the older model they can "order" for more. I've always bought my upgrades from the store.....If it is says its compatible with Metro on the Motorola site, I can still take it in to metro, with no problems and have them switch it right ? It's a Motorola Power 5g 2023. I would switch it myself but she also has hundreds of contacts and thousands of photos that I think are backed up, but not sure, and I can't afford to screw that up too. Lol I don't have any experience with unlocked phones, ect, so,...sorry for the stupid question. Thank you in advance.

If the phone that Carry’s the SIM card is broken can I still do this we still pay on it and everything but it’s broken like can I do it from my moms phone or ask for imei numbers from metro

Thank you so much for such a helpful video! Having just gone through the process, I have one observation. Initially, when I indicated I was going to use my existing sim card (from the old phone), I received a disturbing message saying, "Whoops! It looks like the phone you want to use is already active on an account." It was only when I went back and said I would use the esim card option that the activation process went through. Go figure...??

if my old phone i want to switch from doesnt turn on how do i get the verification text?

thanks bro for helping us metro want to charge me 20 every time i switch devices i dont have money to spend every time im on a budget

OMG! Thanks for the video. I've been trying to figure out how to do this for hours.

could yo make sometime similar but for iphones . I am looking for a video how transfer esin from one iphone with metro to a new iphone .

Great video. Concise, and it worked for me on the first try.

My phone the one I’m trying to switch got 2 emei, witch one should I use to make the ASAP

my crash went i press sumit ime

Thank you. Great tutorial. Do you actually have to be on WiFi while switching phones? It looks like WiFi isnt actially used at all during the switch?

Great video ! I actually need to do that , But the phone I’m gonna switch to , Has a SIM card , So what to do then !?

In my case it shows that my new phone is partially compatible, what does it mean and how can I fix it?

What about esim (iphone)?

This is more of a compatibility question. I noticed that Metro stores only sell Samsung phones with 128GBs. Or they don't sell a specific phone in stores despite working on their carrier. If I buy an unlocked phone with 256 or 512 GBs, will it be compatible? I have a Motorola One 5G Ace, and I want to switch to a Samsung Galaxy S22 Ultra.

What if there was an e sim and not an actual sim card?

What if you main phone is broken & all that you have is the new phone?

Looking for help.. perhaps a suggestion to another video? I've been a metro customer for about 15 years! My Motorola phones battery had swollen and pushed the back off.. still worked though. But time for an upgrade! I went to the closest metro store+about 1 1/2 hours away! I got the upgrade.. phone works but lots of information not on the new phone.. pictures and old texts! Some of these things are there from the past but the stuff from the phone being replaced is missing!? I have little prior knowledge on this issue so I'm reaching out... Looks like I need to reset the phone to factory and start over??? Which I don't know how to do... If I reset back to factory.. how do I get it reconnected to metro and set up again? Right now I'm afraid if I do this the phone won't work at all... because I screwed it up! I expect you have the answers to the questions I don't know how to ask!

This does not work if your phone is broken. You won't be able to sign into the account and make the transfer

Metro is making me change my plan to switch phones now.

I have impotant question so I have a shared plan with somebody and he's in charge but my old metro phone stopped working so I tried putting it in another metro phone but I have this issue so if I do this on his mymetro will it mess up his phone?

I have a second line that I want to switch.....it just so happens that that phone is broken. Will metro ask me what phone number (or phone) want to switch ? Whether it is the primary phone or the second?

If switch my phone can my old sim card have All the phone numbers and everything.

I currently have Spectrum wireless & they are the absolute worst I am thinking about purchaseing an iphone 14 off of Metro by T-mobile Spectrum wireless has terrible LTE connection & I hardly get any reception in my apartment complex unless I am in my unit. I had T-mobile for Many years & they were nothing but amazeing I loved them & I regret switching ta spectrum.

I just received a Google pixel 8a from T-Mobile and have a free government phone . Is it possible for me to take out my sim card from my Google pixel and put in my free government sim card on to my Google pixel 8a and have connection and free text and call on to my Google pixel 8a???

Can you do this as much as you want? or is there a limit?

can you switch if both phones are still active? I want switch the numbers on my phones.

Do you have to do this same process with regular T-Mobile prepaid or mint mobile?

I just bought two different phones one is supposed to be my sons phone but they activated it to my existing phone and the phone is wanted the did it as a new line. My whole life is connected to my phone and my son needs his during school for emergencies. How can i get the numbers switched to the opposite phones. Both are activated and motorola pgones but one is a lte and the other is a 5g stylus

AWESOME thanks I've done it before but not in a while last time i did have metro do it so yeah clear simple instructions

So what about my sister got me the phone but is disconected its tmobile now i have metro what about if i cant get the pin

I have Metro by T-Mobile, Visible by Verizon. What do you recommend for AT&T? (Cricket, Red Pocket?)

Can you help me, how to go from SIM card to Esim in Metro by T-Mobile?

What if the phone your trying to switch from has a screen that won't turn on?

It sont let my due it, it says phone not compatible with red

After the IMEI in crashes everytime.

Does it work to switch physical sim into a phone that only accepts esim?

Thank you for this tutorial, it’s very helpful and easy

You just saved my dad $30. Thank you for making this video.

Thanks for the tip its been awhile of me doing this but now i know what to do 👍

what happens if the phone im trying to go from doesn't work

2:16 what's the correct answer if the used phone is locked to metro pcs or T-mobile?

Videos helpful but Samsung s22 was so complicated after spending time with customer service I told them to switch it to an Esim and it worked. Wasted a bunch of time. If your phones takes Esim just do that

Lol I tried that but it says the phone im trying to switch it to is still on but it's not.

My account options doesn't have the switch phone option.. what do I do??

I forgot my 8 digit pin? What do I do? Thank you..thanks for posting the how to.. Helped this old lady alot....

If i buy a phone from walmart will it work

What US carriers allow just swapping a swim instead of all this app stuff. Verizon you have to do the same or call in. I was looking for the ease of use os just sim swapping if thats still possible ??

Awesome I never leave messages but you deserve it easily explained

how much is it to upgrade a phone though

I have Metro but to get a deal on a new phone, I had to get the phone with another number. Do I have to activate that phone with the new number and wait till the month is up to swap phones to continue using my old number? Or can I just try to activate the new phone with my old number using the My Metro App? Thanks!

did it with the help of your video! thanks!😅

MetroPCS has a digital service where you don't have to walk in to swap it would be stupid if MetroPCS closes their doors I am using it in 2023 perfectly fine using LTE Services about to get a 4G Smartphone I am bailing 5G. There is no need for 5G to even exist all it's about is making money at this point.

Great tutorial thank you

Thank you so much!!! I did it 😊

how i swicth my girl friend phone we are on the same plan

thank you so much bruv.

Does the new phone have to be unlocked? I want to purchase a new phone from Metro and use my current phone number on the new phone. Can this process still be done on the brand new device?

I keep getting sent to cs I don't want to be charged tf

Thank you

Thank you kind sir

Great video

Thanks

On the third try I got it working

Does it work with iPhone

Thanks so much 🙏

After saying i want to use the same sim, i got a message stating i need to pick a new phone plan to make this switch. Why am I getting that message while you did not?

They refused to sell me a device and stated that they had to do the activation, said they sell service not devices. WTF?

What about e sim?

😊thanks

Does it work without WiFi?

very helpful video thx

Thanks ❤

Hey I did this like 2 weeks ago and I wanted to know if I could switch back to the other phone and like pretty much switch back and forward without a problem?

I would buy the new phone at the store which also does the transfer work for me. If something goes wrong, they fix it!

Thank you 💪

thank you

Ty

I'm wondering why we have to have SIM cards why it has to have an IMEI number or a hex number old cell phones back in the day didn't have to have that s*** you didn't have no API either and for the record Windstream don't own the f****** airspace