THEY FIXED IT! New Playstation Portal JOYSTICK Has Been...(Part 3/3)

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The latest playstation portable handheld 2023 is the new Playstation Portal which is Sony's PS Remote Play and here's the return process.
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Пікірлер: 439

@CKidM 6 ай бұрын

What are your thoughts of Playstation doing a Switch a Roo on me with my Playstation Portal? Would you keep the REFURBISHED UNIT or RETURN IT BACK and get your money? Let's Discuss... Playstation Portal Cover - geni.us/psportalsiliconecover Travel Case - geni.us/psportaltravelcase Buy PS Portal Screen Protector - geni.us/psportalsp Screen Wipes - geni.us/psportalscreenwipes Joystick Thumb Grips - geni.us/psportaljoystickgrips

@josephperez255 6 ай бұрын

Bro, that's trash they should have returned yours. I would keep that one and tell them to return yours 💯💯 and give back the original box

@jakemkfan7573 6 ай бұрын

I would keep the unit . You cannot buy one right now at retail price because of scalpers you will pay like 350.00 for one. For seeing the unit looks brand new to me. I sent back a PS3 back in the day an unit they sent me out was a different unit I don't think they take the time to fix unit they just rather send you a replacement an maybe later on sell that unit as a refurbished unit.

@jelias999 6 ай бұрын

@@jakemkfan7573same with phones and basically every single electronic made to date. It isn't just Sony trust me

@deenick8670 6 ай бұрын

Can you contact them and find out if that’s a new or refurbished unit? If so could you let us know in the comments, cause I’m sure you wouldn’t want to do a video on just that. And appreciate the great content your definitely my go to channel before I purchase new tech

@abrahamroberts2040 6 ай бұрын

For me - If it looks perfect and works perfect - all good.

@M4rio21 6 ай бұрын

I'm getting the feeling it's new. They probably had inventory ready to send out just in case they had defective units. The one they sent you was never intended to be sold on store shelves so they didn't include the sleeve. I could be wrong but refurbished units usually have signs of use.

@MountKash1 6 ай бұрын

That replacement unit is probably a brand unit. The Portal hasn't been out very long to begin with. So they probably just have a bunch that are set aside to be used as replacements. They wouldn't have a retail sleeve if they were only meant to be replacement devices.

@erickpenaloza1 6 ай бұрын

Yea I’m pretty sure it’s new , he keeps saying it’s refurbished but has no proof

@shawnbrasuell8951 6 ай бұрын

@@erickpenaloza1exactly! no evidence whatsoever that its refurbished. he's only assuming it's refurbished.

@Tuga777 6 ай бұрын

@erickpenaloza1 you can't disregard that it could be a refurb

@DRE2XL 6 ай бұрын

Agree that thing is more than likely fresh new out the womb the product is a matter of weeks old

@ZephyrDavid 6 ай бұрын

Yes, he received a new one, and try to be negative about it. I would be happy if I have a brand new one.

@shawdy2glok 6 ай бұрын

It's pretty rare to get your same product back. They usually send you a used one

@zx_fra 6 ай бұрын

hey maaan i finally got my Portal and i am incredibly loving it, it’s been 3 days circa and i can confirm that this is what i always wanted for my Ps5, btw thank you for this little journey while i was waiting for my Portal, of course i’ll keep watching ur videos, i just want to thank you for being honest and so helpful❤

@sly2792004 6 ай бұрын

is this your first warrant claim ever? all companies send you another fixed product then fix yours and send it to someone else or you'd have to wait months.

@jeffcarrier9808 6 ай бұрын

Only just getting to watching the video, the fact it has the screen peel on again likely implies they sent you a brand new unit. Those likely only get applied on the assembly line. This is quite likely not a refirb. Keep in mind that the external sleeve it didn't have would be a market-by-market thing... different languages etc. So they wouldn't have that on their service replacement units. The internal box would be standard for everyone. You totally got a NEW portal here.

@bradpeterson719 6 ай бұрын

You can tell it’s 100 percent new. Only thing missing is the outer sleeve. Hasn’t even been out a month yet. I doubt they have refurbished one’s laying around. Nothing about your replacement looks used. I would for sure keep it considering they are sold out everywhere.

@jeffcarrier9808 6 ай бұрын

They would not include that sleeve because those are custom market to market. Their new replacement units sitting on shelves would not have that. He totally got a NEW unit here... that peel would only be applied at assembly line. Kinda bonkers he doesn't catch on to this...

@jacksckeleton 6 ай бұрын

@@jeffcarrier9808 no, no they didn't put the sleeve but applied the peel because they want to confuse their customers, because they are pure evil!! It's soooo clear, can't you see it?

@erickpenaloza1 6 ай бұрын

THIS IS A NEW UNIT , just got mine back too and I called them to confirm it’s new

@stvnoahc7249 6 ай бұрын

I don’t like that they didn’t give you the original box, but your unit is very possibly a brand new unit. You said it took them about 10-11 days from the day you sent out to the day receiving this back to you. There’s no way Sony moves this quickly if they did plan to repair the issue and send the original unit back to you. That would take a company that size at least 4-6 weeks to do even if the issue is minor.

@sudo_shawn19 5 ай бұрын

I have this exact problem with mine and now i have to find a way to a ups to package and ship it back to my PlayStation on my dime.

@DRE2XL 6 ай бұрын

That thing is fresh out the womb fresh bro you good! Brand new or refurbished makes no difference, the one you sent surely you wouldn't want that back as it proved to have failed on you in a matter of days

@johnbhoy007 6 ай бұрын

I would like an explanation of what happened to your ps portal. Pushing forward and back on left stuck creates a weird sound sometimes lol a clicking sound. I’m wondering if the ribbon cables are issue.

@donavan370z9 5 ай бұрын

Do you have configure your controller mapping on the portal or is set like what you have already on the Playstation

@Rifted1 6 ай бұрын

They obviously sent a new Portal the same way you sent yours. Just the system without accessories, so of course it’s not in a new sealed box.

@CKidM 6 ай бұрын

I recommend you check out Episode 2. I show exactly how I sent it back to them based on how they said it should be shipped within the original packaging.

@myki16 5 ай бұрын

@@CKidM Anything you send other than unit itself has a high chance that it won’t be returned. Clearly stated on sony’s website under return packing instruction. I think that’s on you

@Hibbsy316 6 ай бұрын

I really don’t think it’s a reverb unit, I’d love to know if you ever find out though. If it was then yes they should have said and offered you this as an option or a refund. Given there was no communication I imagine this is a new replacement unit. Given the time they have been out I can’t imagine they are fixing broken units and sending out as replacements at this point.

@CraytonTv 6 ай бұрын

Awesome 👏🏽 video bro, I doubt that PlayStation Portal is refurbished, it’s prolly brand new from the extra they have and they sent you that, so they can work on the other one and see why did stick drift happen so fast, but you can also fix those thumbsticks yourself really easy! But great detail video keep up the good work. Happy Holidays God Bless

@rileybusse9351 6 ай бұрын

Since this is remote play only but is getting ps cloud gaming later next year can u use this with remote play on ps4 when it’s fully on

@shawnbrasuell8951 6 ай бұрын

Under warranty I set my PS5 back last year to get a new disc drive because it would not read any discs and it sounded like it was just continually spinning. Sony did return my actual PS5 with a new disk drive which is loud AF but it works.

@complexswagger 6 ай бұрын

I mean the PSP literally came out 1 month ago. Even if it’s not your original, it’s still pretty much new. lol

@CKidM 6 ай бұрын

That's true but what if there was a screen issue prior to me getting this one now. I just don't like refurbished tech. Personal thing

@brandonbishop7932 6 ай бұрын

You can’t really be salty as the warranty says what they offer for warranty service.

@killua882 6 ай бұрын

I think due to the current market price and how hard they are to get, even if it was refurbished it's better than getting money back and then possibly waiting another 2-3 months to try and get one at Retail price. You didn't mention if cosmetically it looks refurbished, just that the serial number has changed. The biggest question is "What caused the stick to stop working" and why couldn't they fix it by just replacing it? It's concerning now as it could be hardware outside of the joystick or a software issue. Glad you got it back though. Keep up the great videos

@realsolo9197 6 ай бұрын

The purpose is you pay for your product and send in your product to get fix and not get it back is furious

@bryanbui 3 ай бұрын

where do you find teh link to send off for repairs? its like a quest trying to find the link for support to send off to be replaced

@pherron7471 6 ай бұрын

Y'all bugging. For a lot of electronic devices you're not getting the same one back. They toss that shit in a pile and fix them later or use them for parts. You get a new unit or a refurb. With the Portal neing so new it's most likely a new one. This isn't some new thing.

@jasonpypsaeris4643 6 ай бұрын

Of course they aren’t sending your original unit back. It’s easier to send a refurbished or new unit. Most companies always do that

@Jacobr0021 6 ай бұрын

Tap on a clip to paste it in the text box.

@DarkHadou10 6 ай бұрын

I am having a portal issue and was wondering if you could test yourself? I sent my unit to Sony and they also sent me a different one, same as you but I am still having the same exact problem with both. I have made a Reddit where some others are having the same problem. It’s an issue with the dpad, I have posted and tagged you in the video on twitter.

@aaronbahr4643 5 ай бұрын

Mines freshly new and already starting off with that left stick being slow or way too fast. Also noticed when trying to click the x button to click into something it sometimes doesn't work, same goes for the back button. (o button) Not happy if I have to send this in already!! Please let me know if this is exactly what you were talking about. I viewed and listened to the whole thing and sure sounded like the problem.

@Jaccsparrow82 6 ай бұрын

Typically most companies won’t fix a small issue like that. The idea is to get you the unit back faster. When I needed to replace my iPhone a week after it came out they had phones set aside just for that purpose. If they stopped and fixed every single unit; it could take months to get it back.

@CKidM 6 ай бұрын

Good point

@dontedavis6414 6 ай бұрын

Y’all missing the point. What if he has this same problem with the new one they just sent. The model number is the same which means that those models are probably going to break faster or stop working. No one wants to send the portal back that much. And if you are paying premium for a device the shelf life should last longer.

@Jaccsparrow82 6 ай бұрын

@@dontedavis6414 how am I missing the point ? I work in IT and it’s usually quicker for us to give them a new laptop , instead of wasting their time repairing the unit. There’s always a contingency plan for defective units. For easy numbers less say Sony launched with 1 million units. If they had to repair 10k they would be at the industry standard 1%. If Sony said “ Hey man we need to repair your exact unit, it’s going to take 4-6 weeks” he wouldn’t be happy either.

@ummfada 6 ай бұрын

@@Jaccsparrow82 🗣🗣🗣

@kevingriffiths4624 6 ай бұрын

It's probably a warranty unit loads of companies keep warranty units to send out . Its definitely going to be cheaper just to replace it rather than fix it as its only £199 rrp

@jeffcarrier9808 6 ай бұрын

This is standard operating proceddure for such products. Don't waste time, send a replacement asap while they fix yours to give to someone else.

@CKidM 6 ай бұрын

Yea I just wish they would reach out to the consumer to let us know so we can decide if we want the refurbished one or if we want our money back.

@tempeenak134 6 ай бұрын

Your own psportal also same will go to refurbish unit

@jeffcarrier9808 6 ай бұрын

@@CKidM Dude... i finally watched the video. This is NEW. How did you not realize this? That peel would only be applied at assembly line. The external sleeve would not be on the box because those are only put on when they ship to retail. This is a new, unused, replacement unit that they would have had on-hand from the start. Hearing you repeat over and over "they sent me someone elses portal" was quite frustrating and this entire video is invalid.

@FoundingKaren 6 ай бұрын

Best tech KZfaqr. I love how honest you are and how you don’t sway your opinions👍

@user-dr8io7vg6x Ай бұрын

How do I go about shipping it back to them? I didn't get mine off playstation directly when it dropped I bought mine from Walmart website but I got insurance on it.

@shyzvillun8561 6 ай бұрын

They did the same to me for my PS5. They swapped it out instead of replacing it and a year later it had the same problem that I sent it in to get fixed for

@shyzvillun8561 6 ай бұрын

And…I initially paid a stack for my PS5 when it first came out

@bobbothomas 6 ай бұрын

Are you 100% sure it’s refurbished in my opinion bearing in mind the portal was only just released I would expect a straight swap with a brand new replacement anyway Great series my man

@PovElijah 6 ай бұрын

Everyone on a ps5 controller, hows the battery ic you turn the light dim, vibration/feedback off ?

@MrJuggaloBIGB 6 ай бұрын

I don’t believe it’s refurbished,I believe your new portal is a brand new unit.

@forty1down 6 ай бұрын

This is fairly normal not sure how youre so surprised.

@CKidM 6 ай бұрын

I just don't like refurbished tech products

@forty1down 6 ай бұрын

I get it man.. you didn't pay for a refurb, you paid for a new one. same thing happened with my launch ps4 10 years ago. however, it's still going strong to this day ever since. So hopefully you're good from here on out. 🤞 Keep pumping out the great content bro!

@TheNeriKids 4 ай бұрын

I need to replace one of the joystick from my portal and l can't find any place that sales them. Any ideas, thanks a lot

@nategreatgames78 6 ай бұрын

Read the warranty paper. They say specifically that either a repair or replacement and that it may be either a new or factory refurbished one they will send you.

@nategreatgames78 6 ай бұрын

At SCEA's option

@bond008a9 5 ай бұрын

Microsoft did the exact same thing to my Elite Series 2 controller twice - sent me refurbished controllers under thier warranty and not my original controller back. Very disappointing they didn't even send me a new controller either

@mychalhutchins2968 6 ай бұрын

You're def right about having the option...I got the same thing going as well..the joy sticks are connected to the board so they never would have fixed it anyway (manually)

@CKidM 6 ай бұрын

Yea I just to at least like to have the option

@mychalhutchins2968 6 ай бұрын

@@CKidM no doubt but enjoy your reviews and proud of you for always keeping 💯

@brandonwelch578 6 ай бұрын

Wow - I’m sorry Sony was not honest in the way they handled it. This whole experience you have had has settled it for me - I’m gonna get a handheld PC which will have Hall effect joysticks to be my “way in” into my PS5, to do some mobile game playing. Thank you for doing the video series on the experience you had - it’s helped me decide which direction I want to go.

@Boss_Fight_Wiki_muki_twitch 6 ай бұрын

The biggest evidence it's a new replacement is the paper film, it's not to protect the screen during shipping, it's to protect when moving down the assembly line from one worker to the next. LCD OEMs apply those before it ever arrives at the assembly plant.

@brandonwelch578 6 ай бұрын

@@Boss_Fight_Wiki_muki_twitch , perhaps but, given that he was told that he would be given some sort of notice prior to it shipping (so he could ask questions) and that never happened, …in the very least shows a lack consistency between what tech support is telling customers and what is actually happening. In the very least, it gives the appearance of shadiness, if not out right evidence of it. At best, communication should be light years better than it is. After spending $200 on a product and having it crap out in such a short time AND then having to dig around to find the support AND then having to pay for the shipping to have it fix….the least they could do is let him know that he was getting a new device.

@calantheshaman 6 ай бұрын

@@brandonwelch578he was never told he'd get a notice. Dafuq you talking about. Sony don't give day by day updates on your stuff. He got a new portal. Wants to complain to get views. Then says he don't want a refurbished portal but if his would of gotten fixed n sent back that makes it refurbished. Too bad neither of you have common sense cause it goes a long way.

@davidku7743 3 ай бұрын

The thing is you won’t get a new replacement since you already used yours and sent it back, so it’s only fair that you get a refurbished one for the warranty replacement.

@BigBad8278 6 ай бұрын

I’m with you. The fact the outer retail sleeve is missing I’d be losing my mind because I keep everything. Even if it works fine I’d still be asking Sony to refund me instead, not good enough.

@jaca316 6 ай бұрын

To me its weird you keep packaging , I assume after you eat snickers you keep the wrapper to right ?

@BigBad8278 6 ай бұрын

@@jaca316 To me this assumption is weird. Why would I keep a wrapper from something I’ve ate lol?

@jaca316 6 ай бұрын

@@BigBad8278 ok so lets keep something that you dont eat like scissors

@BigBad8278 6 ай бұрын

@@jaca316 I think you should have kept the packaging from the tablets you’re taking so you can double check the side effects

@vtecspec2 5 ай бұрын

That more likely is a replacement unit. That's why there is only the outer case.

@rdwilcox2 5 ай бұрын

I would like to believe it's a new unit too. It's to new and there's no inventory. Just without all of the pretty packaging. But, I feel you pain in the uncertainty of it all.

@skillzv 6 ай бұрын

So you have two of them things? My Ps Portal came today. I spent $385 for it on eBay. I'm hyped, BUT I'm actually at work🤣🤣🤣

@CKidM 6 ай бұрын

Yea I had to pay over retail for the other one on Ebay as well just so I could continue content.

@choppedandscrewedcustoms 6 ай бұрын

You probably got a new unit that was packed as a warranty replacement because parts for lots of stuff these days are hard to get

@CiNiSTa 6 ай бұрын

They did that to me with my elite controller. The bottom pieces were coming off and I sent it in. And they sent me a new looking one but it wasn't the same one..

@CKidM 6 ай бұрын

That's good to know that's its not just me and it seems to just be their process

@karenwilliams1442 6 ай бұрын

Keep it if that's what you want. I agree with you that Sony should have informed you in the beginning that there is a chance that you will not receive your original portal back thus giving you the option to approve the switch for a refurbished device. That's shady business. The product is in high demand and getting your hands on one is pretty much impossible so I'm glad you do have one to share with us. Hopefully you won't experience any problems with the new device. 🤞🏾

@kentayduhart785 6 ай бұрын

Mine so 🔥 🔥 got that 👀 thru case and glass!🎉🥳

@pro_gamer_loody1131 6 ай бұрын

I sent my control back a few months ago to the shop I bought it from. They said they could not fix it so they gave me a new one. Now you make me feel like it could not be a new one It is working fine so yeah

@skylandergeorge6323 6 ай бұрын

YOUR EMOTIONS ARE VALID!!

@ampinghard111 5 ай бұрын

I just lost my ability to move up and down on my left stick… I sear if I have the same issue with the one they send me, a couple months down the line… ima be pissed…

@bxnym 6 ай бұрын

How do you know it’s somebody else’s unit when the packaging came as it was new and not refurbished?

@BranDamanYT 5 ай бұрын

I am hoping someone can help me. My PlayStation Portal stopped recording my gameplay. Whenever i hit the share button all the Screen says gameplay not being recorded

@ishotudropdead 6 ай бұрын

It’s not a refurbished unit if u have to install the software updates and stuff it’s most likely a brand new unit . I doubt Sony took off the installed updates . And factory reset doesn’t remove the updates

@yonabear19 15 күн бұрын

How long did it take to come

@dioritbajrami8283 4 ай бұрын

I have seen that in USA giving an item back at Best buy or other shops, they just refund you, and playstation customer service is bad, here in Germany i send it back to the shop, and they took all the costs of shipping and sending it to Sony (since i didnt want a refund, because getting one in Germany is hard enough). And i hope they will fix it here in Germany, and not just send a refurbished back, since its not a hard fix, just swap the analog stick component and thats it (I would have done it myself but there are no spare parts)

@Fizggig 6 ай бұрын

It's not another person's devices. They always have a separate stock that are open box units that way your old one goes back to manufacturer and open box stock goes to you. That's basically brand new just doesn't have a brand new box. Kinda sucks about the sleeve but at least this works?

@corbindeadwyler3348 4 ай бұрын

@ckid having the same problem with my portal did Sony ever get back to you bout not getting your original portal back

@casaldana 6 ай бұрын

Yeah, I feel there was a miscommunication there and the agent should've been clearer with you. When I watched your first video, I kinda knew this would happen.

@Scary69l 6 ай бұрын

You never get your unit back and how do you know it's refurbished?

@philrdaly 6 ай бұрын

Every RMA I've ever done has never come back as my original unit or with the original boxing. I'm not surprised and I would be willing to bet that in their warranty and replacement guides they probably state that you may or may not get your original unit back.

@CKidM 6 ай бұрын

Yea you probably right

@podcastworld7493 6 ай бұрын

Did you find out if the unit was new or refurbished

@djdimo_97official34 6 ай бұрын

Interesting you sent on the same day I'm still waiting for some updates

@CKidM 6 ай бұрын

So out of the blue you will get 2 emails...1 saying that the unit has been fixed and the second email stating that the unit is being shipped. I got the emails late and they were already in the mail.

@djdimo_97official34 6 ай бұрын

@@CKidMthanks I will be waiting to see how it's the same one I sent but we will see it was a bit funny when you said 29 because I did the same and still waiting .I let you know how it's done in UK if I get it back .

@djdimo_97official34 6 ай бұрын

@@CKidMso how is the new PS5 is it worth replacing your old one or something happens to your old one ?

@ann051873 6 ай бұрын

I just had the same problem and sent it back I hope I don’t receive a refurb.

@TheAusherGuy 6 ай бұрын

You got the serial number of this unit. PlayStation should be able to tell you if its new or pre-owned.

@ZephyrDavid 6 ай бұрын

What if you received a new one but not in a retail box, because you sent it to fix it... Usually They will not send you a retail one if they change in a new one.

@DeanT1987 6 ай бұрын

Dude it’s a new unit, they probably do this for turn around time. Would you like to wait weeks and weeks for ur actual one or wouldn’t you rather they send you a brand new one while they fix the other and eventually send that to someone else as refurbished

@cojeda11 6 ай бұрын

Dude, that’s not Refurb. That’s a new, replacement unit (Apple does same thing). That’s why you got it back so fast. Only party foul is no sleeve but that’s normal practice for new/replacement units.

@Kingvern1982 6 ай бұрын

What setting you put that made your game run smoothly?

@CKidM 6 ай бұрын

I have my Playstation hard wired in and unplugged the HDMI from the console

@ronaldthornton5455 5 күн бұрын

Had mine for 2 days. Left joystick stop working too.

@Rbbrdcky 6 ай бұрын

Ha, is this your first warranty support claim with a major tech company? Honestly, I think that your experience is better than i would have expected. You spoke with a live support person and got a new functioning device back to you within 10 - 14 days. Sony probably feels like they did a great job!

@TheRealRaginCajun 6 ай бұрын

Thanks to Ckid, now we know how Sony handles they're return/exchanges

@CKidM 6 ай бұрын

🙏🏾

@steadycuzzin5813 5 ай бұрын

I remember using my warranty on my PS4 Pro and getting back a refurbished PS4 Pro. I was heated over that. Only reason I was mad was because they told me I would be getting back a brand new PS4 Pro and I didnt. Grrrrrr.... Im sorry, but I think if you have a warranty. Then I feel you should get a brand new one sent back to you. .

@davidraquepas2344 4 ай бұрын

Im waiting for the reworked model. Too many issues with these. 3 of my friends all have had different issues with their portal after only 2 months of use

@SlasherHasherStudios 6 ай бұрын

Are you sure it’s a refurbished unit they sent you and not a brand new one because this product seems to be still a bit new for there to be refurbished units out there?

@CKidM 6 ай бұрын

It's a lot of people sent theirs back from what I hear. But I could be wrong. I''m figuring it is a refurbished one because otherwise why wouldn't it be in a sealed retail box and missing an entire box

@ClapperDan 6 ай бұрын

@@CKidMit's a refurbished unit. I could be wrong, but I'm pretty sure launch electronic products have a percentage of the yield that will be defective and they fix those and have those ready to send out.

@uselessskills 6 ай бұрын

That’s sucks bro I assumed that’s what was going to happen cuz that’s just standard procedure for these big companies and most people don’t complain cuz they have a working device again. Not knowing what problems might arise down the line. They really should give a heads up or at least a note in the packaging when they send it back what they did and if you’re not happy what next steps you can take. Very bad customer support on this from Sony.

@CKidM 6 ай бұрын

Yea not vibing with how everything got handled.

@Boss_Fight_Wiki_muki_twitch 6 ай бұрын

@uselessskills 6 ай бұрын

@@Boss_Fight_Wiki_muki_twitch Either way the issue is they should let the consumer know that, preferably before shipping but minimum afterward either in an email or in the box. “Boom here’s what happened in order to expedite the process we gave you a brand new one, or we gave you a refurbished one, or we fixed yours here’s the same one back” not saying anything and just sneaking another unit in the box, new or not, seems kinda fishy to me.

@Sctn187 5 ай бұрын

They don't just randomly send units to people this is a new one. Which is always the best case scenario. All new parts no wear and tear.

@arranspriggs5011 7 күн бұрын

Mines been sent off got the screen cover on it so want mine back or new

@outogetyougotyou5250 6 ай бұрын

They really should've made the joy cons like the edge controller....replaceable. Wouldn't be surprised if they do an upgrade version they might do that in a year or two.

@RobGaudette 6 ай бұрын

Dude, I’m fairly certain it’s a new unit. You ever break your new iPhone? I did. Went to the Apple Store, they have new units in unmarked boxes….they make a number of replacement units but don’t need the fancy boxing and packaging. It’s just the phone/unit. It’s not a refurbished model. My Xbox 360 had the RROD and I sent it out and they DID send me a refurbished model and I called to complain and they sent me a g/c for the Xbox store. Given how new the Portal is, you can likely bank on the fact that this is a new unit produced for damage replacement ones. All good.

@deopiniones 6 ай бұрын

they sent you a brand new one thats nice

@djdimo_97official34 6 ай бұрын

So I got my controller back and it's not my it was replaced so i will see how it goes i don't get my box but i will see

@esmomo2561 5 ай бұрын

just like sending your iPhone back, they send you another refurbish iPhone

@Ultr59Aslan 4 ай бұрын

Your sticks are clicking?

@artumeli4229 6 ай бұрын

They likely sent you a new unit that had a damaged outer sleeve, which would be unsellable from a retailers standpoint.

@all4onegaming300 6 ай бұрын

I've been playing my Portal more than my big screen since it's release and I'm loving it. It's definitely changed the way i game. It's nice and convenient to be able to have your PS5 with you in bed or at work. But this video definitely concerns me when i think about over usage and stick drift etc.

@mr.guzwee7695 6 ай бұрын

For now you may not be able to get your playstation replaced since the products are still new. Sony would just prefer to send you a new one as that would be faster

@calantheshaman 6 ай бұрын

Well you probably won't have to worry about it unless you're like this dude and put your portal upside down. He was having it lean on the analog sticks. That's probably why his messed up in the first place because he didn't take good care of it. That would be like someone resting their controller upside down with the analog sticks being leaned on and then complaining about stick drift ...smh

@joeyreidelbach5509 6 ай бұрын

Stick drift and over usage is nothing compare to the long term usability due to the PS Portal doesn’t support WiFi 6/6E which is the standard, no in built web browser so public WiFi is limited due to most public WiFi requires TOS’s and its power by a Qualcomm snapdragon 666+ which is a 6 year old chip and it’s under locked by Sony plus the device has a tendency to disconnect from the PS5 when in rest mode despite having a strong WiFi connection.

@all4onegaming300 6 ай бұрын

@@joeyreidelbach5509 I've had none of those issues and I take my portal EVERYWHERE. The portal has been great so far and I'd almost certainly buy the next edition

@anthonyortiz4254 6 ай бұрын

Looks like a brand new unit 🤷‍♂️. TBH, that's how the electronics industry is if you get a refurb. Imagine, according to how you view things, the logbook getting screwed up by only one s/n getting mistakenly switched, and they maybe have 10s of thousands in repair. That would be hell, and it would probably take longer to get your fixed unit back to you. That's why there is fine print when it comes to such things.

@gregoryburkhead7813 6 ай бұрын

Im here 🎉.. thats crazy .. im glad that guy said take a pic .. i use the portal on my xrocker game chair .. booming..

@CKidM 6 ай бұрын

Let's Go!

@erickpenaloza1 6 ай бұрын

That’s A Brand New Unit , just called Sony to confirm 👍🏽 there not sending refurbished models back

@louiskruger6754 6 ай бұрын

Does Playstation direct ship internationally?

@WayneCatlin 6 ай бұрын

I would go for a full refund if it's refurbished!! But, I've got a feeling that it could be a brand new unit. There was supposed to be a re-stock in the UK this week but it looks to be still sold out everywhere so I suspect Sony might have kept hold of that stock to replace units that can't be repaired... ??

@CKidM 6 ай бұрын

Yea you could be right...if so I would've liked it to be in the sealed retail box then.

@_JaiBrown 6 ай бұрын

Salute King, did you read the paperwork to see if they informed you if it was a refurbished or a new replacement?@@CKidM

@WayneCatlin 6 ай бұрын

@@CKidM That's a good point!! You definitely want to follow this up with them!! It's not acceptable!!

@Innadiated 6 ай бұрын

@@CKidM It's probably new but because you didn't include the charging cable a retail boxed package sealed wouldnt make sense. Thats probably one from before it's packaged. If you included the charger in the package I would imagine the return product if it had to be replaced would have been sealed. They're not going to give you a free charger.

@Boss_Fight_Wiki_muki_twitch 6 ай бұрын

@SamHGabriel 6 ай бұрын

Given how long it’s been out I seriously doubt you got a refurbished unit; it’s likely new just without the box.

@CKidM 6 ай бұрын

Yea I was just hoping to get my same unit back or at least with the full box

@mr.raymond9176 6 ай бұрын

So they sent u a different one? I was kinda lost.

@jelias999 6 ай бұрын

Man i hate to break it to you but this practice is pretty much the standard. They do the same with thousands of dollar phones they send a refurbished unit everytime. The reason being usually is it'd take them longer to get your unit back to you then 1 that's already fixed. I honestly fix all my phones myself same with anything i can. Granted I'm sure you can't find the joysticks yet considering the product is hot off the press. Regardless never send everything back to them, I'm picky about keeping my boxes too so i get it. That's honestly why i fix my own stuff most the time, i keep the boxes everything always matches for me personally.

@EverthingGreen 6 ай бұрын

They did the exact same dirty move with My brothers PS VR2. I am about to leave PlayStation forever! They don’t even know what Bluetooth is!

@Carter_King85 6 ай бұрын

I feel like it’s still a new one they sent you, it literally just came out. As long as it looks brand new “Flawless” and works perfect then you should be good in my opinion. But I feel where you’re coming from.

@patient0x 6 ай бұрын

If they were not going to try to fix your unit they should of just shipped out a new unit so you could put the broken one in the box to send it back. Like they do with cellphones