Trip to the Dealer! Steering Knocking in DASH! Loose Column?? Toyota Prius

Рет қаралды 81,784

Ай бұрын

Check out our Ray's Auto Clinic Merch HERE: www.RainmanRaysRepairs.com
Wife Unit unveils our custom tumblers and mugs • New Custom Insulated T... also found at www.RainmanRaysRepairs.com
Interested in Banks Power Performance Products? Visit Banks Power HERE!
**** www.bankspower.com/RAY *********
Take care of your car or truck with premium synthetic Amsoil Engine Oil and fluids!
Do you perform your own maintenance? Get premium synthetic Amsoil products HERE! ************************ www.amsoil.com/?zo=30606222 *************************
When it comes to Synthetics, Amsoil is the best in the business! Amsoil backs up their claim with numerous performance testing methods and results can be found at www.amsoil.com/?zo=30606222
Visit www.RainmanRaysRepairs.com To have your vehicle serviced at Ray's Auto Clinic in Bradenton Florida where we proudly use Amsoil premium synthetics and other top tier products!
Support the Channel with a Like and Subscribe!
Become a Channel Member or visit Patreon at / rainmanraysrepairs
Visit our Second Channel on KZfaq, RainmanRay Off Duty / rainmanrayoutoftheshop
Check out my Merchandise shop for Men's and Women's Apparel, MUGS and Stickers at www.RainmanRaysRepairs.com
Mountain 5-Piece Metric Double Box Universal Spline Reversible Ratcheting Wrench Set; 8 mm - 18mm, 90 Tooth Design, Long, Flexible, Reversible; MTNRM6 amzn.to/3OJTRp2
Astro Tools 78450 HD Harmonic Crank Pulley Puller - GM LS, Ford Coyote, GMC, Chrysler, Dodge & Jeep, Black amzn.to/3STBrX9
As an Amazon Associate I earn from qualifying purchases.
Also, I personally use or have used the products featured in my links and only recommended them if I feel they are of good quality.
#mechanic #repair #autorepair #restoration #wifeunit #brakecleanmafia
ABOUT OUR CHANNEL
Our channel is about general automotive repair and maintenance . We cover a large variety of automotive services and repairs in a privately owned independent shop.
Check out our channel here:
/ @rainmanraysrepairs
and the Off Duty Channel here: RainmanRay Off Duty / rainmanrayoutoftheshop
Don’t forget to subscribe and share!
”Intro Music by Karl Casey @ White Bat Audio”
Thanks to Jesse for making the intro and graphic for us to enjoy!!

Пікірлер: 582

@lou-fcb5529 Ай бұрын

Jump Scare connecting the airbag was FUN! Haha🤣

@Jica Ай бұрын

it got me good.

@shakerman55 Ай бұрын

Yep, spilled coffee!

@arnozvej Ай бұрын

I'm watching with headphones 😁. At that moment, my head like: gotta go 😂.

@Wheel_Horse Ай бұрын

Glad I read this before it came up! Thanks!

@MonkeyJedi99 Ай бұрын

@@Wheel_Horse I read this before the jump-scare, I was waiting for it, and it STILL got me

@ungdern Ай бұрын

I hope people understand how hard working under the dash is, cause your camera skills make it look easy! Great work dude!

@Calango741 Ай бұрын

AMEN to that! I was thinking that I would not be able to do what he does with the camera in one hand most of the time and working with just the other.

@johnellis9147 Ай бұрын

My ribs hurt just thinking about what he is doing…

@NemoConsequentae Ай бұрын

Makes my back hurt just watching him work in there, because I've gone under there on my cars a few times myself!

@Calango741 Ай бұрын

@@NemoConsequentae Been there, done that, TOO MANY times...

@craigjorgensen4637 Ай бұрын

At 150.00 hr labor rates that would be an expensive job and a miserable one too. I don’t know how Ray can remember how everything gos back together! It’s rare to see many guys past their 50’s still wrenching. This is a prime example of the reasons why! They earn their money!

@denishannon7302 Ай бұрын

Hi Ray & WIFE UNIT, the rally good thing about your recordings are (apart from showing us oldies different things) it shows vehicle owners how hard some jobs are & why the repairs cost so much,

@BoogeyMan828 17 күн бұрын

If Ray can't fix it then it aint broke, you are. Ray really is the Rainman

@paulocarvalho6480 Ай бұрын

After all things considered, it was a good thing you did work on that Hyundai Sonata steering gear. It just made this job a lot easier. Lauren singing the clock music was hilarious. Had a good laugh out of that. Dave climbing that ladder unaided ? He knows what he's doing for sure, but shouldn't be alone.

@catherinemorgan2741 Ай бұрын

Love that wife unit put out there to get you to make noises like the old days ROFL

@lloydweems6237 Ай бұрын

The best under dash filming on KZfaq.

@johnmoloney5296 Ай бұрын

A case of once bitten twice shy! The Hyundai experience was a great learning experience of the kiss principle, keep it simple!!

@michaelnolastname5405 Ай бұрын

That brake sound is the captive Prius Creature that powers the car sending a coded message demanding his (or her) freedom. Let the creature be free!

@danwhitaker9168 Ай бұрын

I was thinking it was the squirrel or hamster trying to escape. 😁

@Streamer687 Ай бұрын

Reddit excerpt on the brake noise btw; PSA regarding free brake booster replacement. 2013 Prius lit up like a Christmas tree last night. Traction control, brake, and abs warning lights all came on at once. No normal diagnostic code with a home OBD. After checking abbs sensors and other quick fixes, took it into the dealer for a scan. Bad brake booster/ accumulator. I guess this is a common problem and was pleased to hear they have an extended warranty on the parts. From what I understand, if your Prius has less than 150k miles, you can get it replaced for free before March of 2023. Car needs to throw code C1391 to be eligible. Parts alone are about 1500 or so for Toyota brand. I believe the quote for out of warranty work was nearly 5 grand. Just a PSA, if your Prius has thrown this code, get on it quick... I mean, a bad brake booster should be replaced immediately anyway, but you know what I mean.(End except)

@kennyshepherd8311 Ай бұрын

…and operating with one hand, while the other hand is videotaping! Thank you!

@dennislink7957 Ай бұрын

Ray can do more with one hand than I could with three, which often time I’ve wished for.

@92mrsrdb Ай бұрын

Wife Unit trolled you pretty good on the time clock....she's awesome! Give her a raise 😅

@InCountry6970 Ай бұрын

Wow, what a diagnosis. To tear into a steering column like that and hope to find the problem and then find the broken gear is very impressive. But then you always impress me.

@opendstudio7141 Ай бұрын

Hope he retightened that steering knuckle before reinstalling that boot on the firewall. Would be something easy to overlook.

@thewelchguy1920 Ай бұрын

As he mentioned he had found this type of broken part and repair the hard way, so I think he sorta kinda knew what to look for first.

@basbass429 Ай бұрын

That is called experience, that Hyundai learning experience was a lesson he will never forget.

@annone6462 Ай бұрын

Ray follows his inner spirit that leads him to the solution.

@richieosborne7477 Ай бұрын

Video proof that Dave was “high” at work! Lol 😂 ✌️

@TimfromAlabama Ай бұрын

The biggest thing I noticed while you're there, working on it, turned off, taken apart, and some sort of servo motor is running every few seconds for no reason. IT'S ALIVE !!! Good job on the floorboard saga. Take care.

@MrTytyth Ай бұрын

I'm impressed, you worked on a Toyota without the connectors breaking

@johncooper4637 Ай бұрын

It is normally the connectors in the engine bay that break. The ones in the cabin don't get nearly as hot. Almost all my connectors on the engine were broken but when I pulled all the wiring from the cabin there was not a single broken connector and this was a 1985 MR2 being converted to a race car.

@TonicofSonic Ай бұрын

@@johncooper4637John, I want to drive your race car.

@Invisibleman7 Ай бұрын

I haven’t seen one of videos that i didn’t like Ray.Always enjoy and always watch till the end.

@user-fk8dn7gv3h Ай бұрын

You make everything look easy!!

@Salmomlox Ай бұрын

That back up beeping in the Prius would make me insane. It sounds like some animal trying to get out from underneath the hood or dashboard 😲😲

@DC-bm7oz Ай бұрын

I have to say Ray when this video started I thought this needs to go to a Toyota Specialist. Much respect to you man.

@niveKOnBass Ай бұрын

the steering column noise is a very common problem with Prius. thx for this video you helped a lot of people. as for that brake noise, direct your attention to the ABS brake actuator (you have to remove the stupid cowl to get to it, as ALL REPAIRS ON THIS STUPID VEHICLE REQUIRE YOU TO DO). I hate this car. to remove the cowl, Wiper arms (14mm, 21 ft lb)->plastic panel (you can bend it if you want to prevent breaking the plastic trim pieces on the side, $10 a piece, either approach is risky)-> wiper motor transmission, 4x 10mm bolts -> 10x 10mm bolts->bracket removal 3x bolts->remove metal cowl. If the ABS actuator is indeed bad, their brakes will still work, but they will need to apply a lot of force on the pedal whenever they want to stop. it happens often without warning so they can easily get into an accident. it's a 2 part braking system, if the actuator fails, it relies solely on the normal braking system as a fail-safe. you can find the actuator online for about 500 bucks. this is a common problem with these. as for bleeding the brakes after the repair there's ways to do it with a scan tool for the rear, tech stream, and also ways to do it without any of those. the actuator is sitting where you'd typically find a brake booster on an old chevy truck or something

@lonesomelenny7606 Ай бұрын

Man, you do some knuckle busting jobs.Even when I was young & healthy I couldn't do take on those projects. Bravo!

@brettemerich3237 Ай бұрын

Ray first s Hyundai now a Prius. The cool part is there isn’t a power steering pump to go bad. Where’s your dog?🐕 Ray have a good day

@jimalcott760 Ай бұрын

The dog is at the Vet being checked for break clean damage…..

@gimmeaford9454 Ай бұрын

The easiest way to fix a Prius is some tannerite on the batteries and a fun shot from your favorite freedom seed launcher.

@rhodium69 Ай бұрын

All that work for a little piece of plastic, the car manufactures need to use less plastic crap on cars . Great catch Ray and as usual your professionalism is amazing maybe its time to teach other shops your skills.

@blahorgaslisk7763 Ай бұрын

Problem is all the customers ask for is for it to be quiet and comfortable, and all the manufacturer looks at is cost and ease of installation. The idea that you would want to take it apart isn't part of the equation as they are counting on most repairs being payed for by the customers. So for the manufacturer it really doesn't matter if it's hard as hell to get into. The designs are intended to keep intact until whatever warranty the manufacturer offer has run out. After that it's just a good idea if the car starts costing. In the end the customer will need a new car, and that's what the manufacturers want to sell.

@JohnADoe-pg1qk Ай бұрын

Ok, but perhaps without this part made of plastic you would have a constant clicking sound of metal-to-metal. I don't know.

@Calango741 Ай бұрын

Automotive designers and engineers have NEVER taken into consideration the people who have to work on them...!!

@johncooper4637 Ай бұрын

@@Calango741Old VWs from the 50s and 60s had that problem, too.

@Calango741 Ай бұрын

@@johncooper4637 I believe that was included in what I said.

@egyphon Ай бұрын

You probably know, your timeclock is playing Für Elise (Letter to Elise) by Beethoven. Fancy.

@basstracks2427 Ай бұрын

I'm surprised that you didn't have to stick your arm out of the window to turn it. Ah. Prius jokes. Gotta love em.😂😂😂😂

@johngoslin3001 Ай бұрын

That sound is Chip and Dale on a treadmill trying to get that old motor going

@Leon-qc7fe Ай бұрын

It always feels good to tackle a job you have not done before, take it all apart without breaking something, find the problem, replace the part and it is done. Next time you do one of those it will take half the time.

@kingtut5923 Ай бұрын

There is no next time

@cranefly23 Ай бұрын

So because the manufacturer chose to use nasty little plastic components, the vehicle owner ended up with a fairly substantial bill for the labour involved, but the part only cost a few dollars (I would guess.) Great to see how you used your experience to work out where the problem was, Ray. You earned every cent involved in disassembling and reassembling all that stuff. I’d almost bet money that lesser vehicle technicians would’ve made an even bigger job of that - and I’m not a gambling man. Great video. 👍

@jamram9924 Ай бұрын

Toyota isn’t like other manufacturers like Ford, GM and Stellantis (Chrysler). They typically use certain materials because they perform better than others. These two surfaces mate for the electric power steering module. Toyota has a vastly different mentality/ideas that North American automakers. They have a history of observing/studying/dissecting what other automakers do before they introduce their version.

@Tread1775 Ай бұрын

It surprised me the part was available. Usually, the manufacturers make it part of the whole assembly, costing more.✌️

@mintyfreshness78 Ай бұрын

on some parts its by design . better to sacrifice a coupler or bushing etc than the metal part that will be way more expensive and labor intensive to replace. metal on metal would wear fast. and bein in an area that cant be greased or lubed the same thing would happen and be more expensive to replace.

@tractorsold1 Ай бұрын

Toyotas have a reputation for being quiet. Normally metal to metal would be louder. Thatbpiece of plastic apears to exist soley for the purpose if reduving noise during normal wear. Anything can wear out.

@davealexander1201 Ай бұрын

The spider coupling is a were item, & is cheaper to replace than two halves that the spider goes between.

@dennislink7957 Ай бұрын

I always try to take the old part with me. Years ago, I was working at a 4X4 shop and a guy came in with an older Land Rover. They are called Defenders now but then they were a Series 3. I needed new brake shoes. I put the shoes on the counter and tell him I need shoes for an 88 wheel base Landy . He tells me those are off a 109” wheel base. 109s were the big 4 door. No these are off an 88 I tell him. He answers no they are off a 109. We go back and forth like this for a while. Finally I ask him if he has shoes like these. Yes he does but they won’t fit. They did.

@rhkips Ай бұрын

Priuses are put together with smoosh technology! The steering noise is the result of crunchy bubbles growing around the rotational electrons. The brake noise is just the potato getting hungry. Sprinkle some water under the floorboard carpet, and make sure the potato is properly sealed off from light. PROTIP: You can only see the potato if you're not paying attention. :)

@user-ol5rj8qn9o Ай бұрын

Seem to recall an old movie like that. A sunken submarine with hammering from inside the hull. Turned out to be a skeleton holding a wrench. Good luck Ray.

@jimbriggs70 Ай бұрын

Glad to see you work on a Prius because I am getting ready to move to Florida and wanted to get near enough to your shop to take advantage of your service. Should make good vids for you. I have a Prius, a Bentley Continental and a Scania Semi. Just waiting to see you work on the other two.

@ronniemullis8717 Ай бұрын

Glad to get my daily dose of Rainman back and happy you’re feeling better. My wife’s been having too much for me to do.

@rjb6327 Ай бұрын

The mice have colds and/or the exercise wheel needs lubricating. Getting nauseous with the new head mount camera.😮‍💨 Fun edit with the air bag connector. 😆

@TurboTimsWorld Ай бұрын

OMG Ray its bad enough in the UK watching you work on the steering column on the wrong side of the car then you throw in a road trip and drive on the wrong side ! LOL love the videos x

@pokefan5022 Ай бұрын

Wrong side? We drive on the right side kind sir. 76 countries drive on the left side, whereas 163 drive on the right side.

@yunus_aros Ай бұрын

Sneaky, scary and fun airbag explosion clip!💥 😂

@SeanBZA Ай бұрын

Center piece is there to keep the coupling from collapsing, easier to make it a separate part, than the make the more expensive mould, that you would need to have the polymer injection work, and not fill it with the green damper as well. Solid center on the mould to hold the part in place for the second run, making alignment easier for the robotic arm placing it in position. Likely made on a fully robotic plant, so as to keep consistency, and only a few workers who take the finished parts, do a final fettling and QC check, then place it in the bag, seal it, and apply the label for it.

@MJ0781 Ай бұрын

Part $4.99 cents Labor $500 dollars 😂

@mobility63 Ай бұрын

As a window tinter acustomed to removing interior plastic panels I applaud your dexterity. I hate doing it as those tabs get very brittle and sometimes break and then your sol!

@josh.alderman85 Ай бұрын

That was a fantastic edit with the airbag re-click! Gotta admit, it got me for a sec! 😂

@terryriley2758 Ай бұрын

Ray's the best diagnostician I've ever seen. Nice job with the damaged gear!

@RCRadioShow Ай бұрын

He learned the hard way on that Hyundai steering column.

@scolley0616 Ай бұрын

@RCRadioShow I had a 2013 Sonata with that very issue. Bushing was shreaded!

@RCRadioShow Ай бұрын

@@scolley0616 I think that was a Sonata in the other video. Ray replaced a U-joint first and that didn't fix the issue. He had to eat that part of the repair including the cost of the U-joint.

@scolley0616 Ай бұрын

@@RCRadioShow I remember that, I wanted to shout through the PC, check the bushing!!!

@jeffreym755 Ай бұрын

I beg to disagree

@madmax0814 21 күн бұрын

Good job Ray. That Hyundai paid out in the end by saving you time 🤷‍♂️👍

@WILLIAMPRUSAK-uh5mf Ай бұрын

EXCELLENT FIND RAY! You're Amazing!

@kendiggy Ай бұрын

I haven't watched the whole video to see if you figured out the brake thing, but it sounds like there was a recall on the brake accumulator that they are extended warranties to cars as old as early 2000's for a replacement. The forum I was in, a guy made a video that had the exact sound

@donbenjamin3 Ай бұрын

This video has it all: intrigue, chase scenes, and great relief when the perp was found and there weren’t any parts left over. Whew!

@johnt.848 Ай бұрын

This is a first for me too, I've never looked at a Prius except in passing.

@clintonturner5545 Ай бұрын

A nice day is when you are around.

@roxanneabbott8424 Ай бұрын

You never disappoint Ray! No powering down? Hehe!

@loydalexander154 Ай бұрын

Ray I've always used a stethoscope and a leanth of break line steel tube on it to pin point noise on different things works really good right to the point

@Captainbumble Ай бұрын

Back in the day a long screwdriver ear to handle, also worked

@Calango741 Ай бұрын

@@Captainbumble That's exactly what I was going to say... 🤓

@jimc2445 Ай бұрын

I had that exact same part fail on a 2013 Kia Optima EX Hybrid. It was handled as a recall at no cost to me. They said that the original part was made with a material that broke down in our type of climate ( I am also in Florida) and that the updated part was made of a different material that was still plastic but withstood the environment better. Their design was a little easier to get to. Great video.

@dvpa1 Ай бұрын

STOP that noise,,,,,,, Glad you are back😀

@shakerman55 Ай бұрын

Reminds me of my days working at a dealership. When I first started, I got all of the interior dash type of jobs. Seems like they all payed 2/10’s. I hate working under a dash! You almost made it look easy, and I know it’s very hard. Great job!👏

@JohnADoe-pg1qk Ай бұрын

It's easy for the camera because it has no human body attached and isn't affected by gravity like a human.

@jimalcott760 Ай бұрын

It’s a job for little people….

@minotaurbison Ай бұрын

Is it wrong that I'm loving the new doodely doos

@imagseer Ай бұрын

That was a good one, we could see what you were working with. They need to make those little plastic gear things out of something stronger .

@fleece192 Ай бұрын

For all you Quad owners. My Grizzly has the same power assist. Love the power steering

@richarddouchkov9453 Ай бұрын

oh happy days, just finished watching a Rainman Ray video only to find another one in the waiting.

@leegunter5223 Ай бұрын

Great video! Even though you misdiagnosed that Hyundai you learned from that and made the correct diagnosis on the Prius ! Well done!

@clintprice2123 Ай бұрын

Nice air bag deployment scare, 👍🏼

@donaldscott7279 Ай бұрын

Evil Ray, got me good with the airbag ! ;)

@WhiskeyDale Ай бұрын

I forgot all about tTHE PHONE over at the last shop. ahhhhh memories

@russellstarr9111 Ай бұрын

It's amazing how much trouble a tiny little part can cause.

@TomM-iw3te Ай бұрын

Ray, to save your back keep a memory foam standard pillow in your shop to bridge your back across the running board’ area where you lay down to fix under the dashboard repairs.

@davekube3189 Ай бұрын

Nice confirm kill! And glad to hear the wife unit doodlie doo's... Your content always makes me smile...

@denniss5512 Ай бұрын

Hi Ray, We use lots of those style couplers in industry. Normally refered to as "spiders". Industrial motors, pumps and all commonly use these to minimize vibration.

@davelagatt2111 15 күн бұрын

You are amazing figuring things out

@muffindell Ай бұрын

Amazing, you've done it again, complete success, I bet that the main dealer would have replaced the whole steering column to get rid of the noise.

@dennislaur2515 Ай бұрын

When you first got in and tried turning the wheel, I was wondering if it was going to be something similar to the two Hyundai's you have done. Loved the airbag fake. Thanks Lauren for bringing back the "doodlie doos".

@johnhanson1419 Ай бұрын

You got me with the airbag haha!

@santiagoanquero708 Ай бұрын

Japanese Morse Code....Get me out AGEE - SON...😆🤣

@Extol1986 Ай бұрын

You f****** scared the hell out of me! HAHAHA

@bobbg9041 Ай бұрын

37:07 Don't you have a big Foam knee pad? Use it or when your in your 60s you will feel it. Concrete is really hard on your knees.

@artillerest43rdva7 Ай бұрын

there is minimal space under the dash, you have to be consorted positions to work and repair. great find, and fixing it up.

@PatricksDIY Ай бұрын

My Dad said its the brake actuator pump. But I dont know for sure

@t.d.mich.7064 Ай бұрын

The door open alarm chime is the only thing that will never fail on any car!

@brianfinley8602 Ай бұрын

Ok the fast forward driving was terrifying!!!

@stuartdwight8191 Ай бұрын

I commend that you choose to tackle such job, some people would run away from such a job.

@patrickchavez3848 Ай бұрын

O ya, about that scene of the airbag going off.. Awesome April fools joke... Yes a couple days late, but still awesome.🤕😜

@juancarreras1714 Ай бұрын

Good job Ray, stay healthy!

@johnmason-smith Ай бұрын

I have watched your channel for quite a while. You are a genius. You have great diagnosis techniques.

@latisimusd Ай бұрын

Good vid on "odd noise" deep dive diag + floor pan yoga.

@patrickchavez3848 Ай бұрын

Excellent!!! (But in the voice of Mr. Burns, the Simpsons) Haha😅

@johngoogle7626 Ай бұрын

Great video, Ray! Informative AND entertaining!!! 🎉🎉🎉

@solargarage Ай бұрын

Nice find on the steering assist coupler.

@christopherhodge6154 Ай бұрын

Good repair. My advice is take more care with the steering column bolts. They're super easy to break and remain. Doesn't need that much torque. Just FYI

@barrythomas6429 Ай бұрын

Your ability to undo and manipulate clips, nuts and bolts with one hand is amazing.

@michelswerissen6544 Ай бұрын

Video approved, column rattle sorted, no gravity, end of transmission, click.

@JohnDarwin7 Ай бұрын

Good diagnosis.👍

@sohailrabani Ай бұрын

Ray! Change brake booster assembly..i work on these cars daily basis..service brakes and change steering rack its normal issues with these cars

@RonRussell-sj1zf Ай бұрын

Once again, nice repair on a pita access!

@johnturner9561 Ай бұрын

OMG Ray while I never miss a video I was starting to get a little motion sickness.

@KabukeeJo Ай бұрын

If I ever move down to FL, I'm taking my car to your shop!

@JTUSA365 Ай бұрын

Ray my morning ritual after i get done with work i catch up watch your videos you totally got me on air bag lol i was like oh **** rays down! Thank you for laugh.

@tomstyer375 Ай бұрын

Ray, If I had to put together what you took apart, I would have had a lot of left over fasteners! Great job diagnosing that motor. Toyota would probably not find that broken gear. Glad to see you're feeling better!

@amalfiphone6736 Ай бұрын

time for coffee and ray 😂

@scottvolage1752 Ай бұрын

Good morning, Ray and Wife Unit. Have a good day everyone.

@sand0077 Ай бұрын

Sounds like some creature (beaver?) gnawing on a component 😆

@tconn8188 Ай бұрын

Yay the doodle dee dos are back😁

@4AJX Ай бұрын

The brake noise could be the accumulator pump on the brake system, these hybrid brakes don’t operate like normal car brakes, it work by you pressing the pedal the pump actuates pressures the cylinder to know how much pressure the driver is putting and the computer decides if to use regenerative braking or the frictional brakes, so basically it’s a computer controlled brake system. Usually in Toyotas it’s the accumulator pump and it’s costly to replace and it cannot be repaired. (Found out that’s why Toyota hybrids are always getting stolen in my country)

@johnt.848 Ай бұрын

"cannot be repaired" sounds like a challenge.

@russellstyles5381 Ай бұрын

I'd bet that Mike Brewer (Wheeler Dealer) knows a small shop that can rebuild it.