I mean, she is literally fighting for her life here... and she still comes to work on backshift to boot? Special lady.. deserved something really, really beautiful!!

@ 5:55 when he said im stepping down I could see all the people at the table sharpening their knives in their head as to who is getting his job lol😂😂😂

This is the most heartwarming episode of this series that I have seen. The loyalty of these employees speaks buckets.

Ok that was a very meager show of appreciation, im sure the company could have done a bit more!

Just a weeeee bit tight with gifts.....

Promotions and raises are needed to show appreciation for their work, as well as the gifts. If you see one struggle in life, then see all workers who struggle. Increase wages will make happy employees.

Dyllon is an amazing man, husband, father, and employee! This world needs more family men like him! Being home with no desire to run around and things outside away from his family!

I have to say...the comments regarding gifts being small...the company is under no obligation to give the employees anything. The employees all said with great emotion, how special the gifts made them feel, recognized. In my opinion, I think that is what matters. The gifts were thoughtful and the boss also recognized changes that will be made to make their jobs easier. How many of us would be grateful just for that? 😊

I have worked in the construction industry for over 20 years, and I honestly believe that stocking drywall in new construction is one of the most laborious jobs in the industry. I have always had a lot of respect for those guys. I have moved a little bit of drywall in my time and I couldn't imagine doing it all day,every day! #RESPECT

At the last company I worked for my boss told me that the board in America had decided to recognise and reward a small number of employees. I think it was suppossed to have been kept quiet until it happened but word got out that this special award was coming. What we actually got was a cheap engraved pen - it was engraved with the company name, apparently it was too expensive to have them done individually. It felt more like a kick in the nuts than a reward for going the extra mile. It was shortly after one of the vp's had paid 6 million dollars for a house in the bay area of California. I think Terry was pretty generous here and it was clear he had gone along way to find things special to each person - that means a lot more than just signing a cheque in my opinion.

I've been watching episodes of Undercover Boss from America, Canada and Australia...and without a doubt, this one put the biggest smile on my face. What an absolutely fabulous group of hard working and genuinely wonderful people, who all appear to deserve enormous respect and every success and happiness in life! Cheers from Oz.

I just want you to know how much i appreciate how HARD you work,...so, here's a gift card for $5 off at ANY one of our stores, and it's good all summer long.

The vp that was at the table when he talked to his corporate about what needed to change was my neighbor when I still lived at home. Still work on his car. He's a super nice guy

"we're a 4.8 BILLION dollar company" and gives some of the weakest gifts to some of the best employees ive seen on this show. smh

A beautiful group of employees, absolutely delightful!!

These Canadian undercover bosses are the cheapest ones of any country I have seen. They are getting so boring and the bosses are not giving nearly enough for the hard work they do.

A private chain, Home Hardware, competing against international corporations, and people in the comment section do not seem to understand the difference. Loved this video. The employees know the value of this company.

I worked for a local lumber yard and carried sheetrock and the boss always told us employees to put the sheetrock where the customers wanted it, either up stairs or down stairs, it was very difficult at times but he ALWAYS had repeat customers for doing that!

One of my biggest pet peeves about retail stores is when I'm standing there with money to spend and they make me wait while they take a phone call from an only prospective customer!

Love this program, it's so heart warming to see so many wonderful people and learn about their experiences.

All of y’all are talking about how cheap this boss is being. It seems to me that he is a very caring person who took time to do something very personal for each employee. Airfare isn’t cheap esp for a band with all their gear.. and recording studio time is very costly. He did something amazing for all of the employees. That is pretty special in my book.

When they was lifting the insulation there's a number of things that could be changed, 1) two man lifting as its far too heavy for one person to continue to lift that weight. 2) the safety railing can become a safety gate that allows it to open and then the employees can push if off instead of lifting over railing and risking an injury. even better a surface hydraulic ramp so the product isn't being thrown down as anybody could walk below and risk it hitting them.

I know they don't have to give anything, but with the dedication and work ethic these people showed, those were some really tightwad payouts at the end.

I find it appalling how cheap he came off with those employees. They deserved so much more. 🥺

These people deserved so much more, it's shameful how this boss did.

I worked security at home hardware in st. Jacob's, Ontario. They treated us very well even though we were an independent company.

I'm a contractor. You might want to TRY to be competitive with those American stores. I would rather buy from a Canadian company, but not at the inflated prices of HH. My bottom line means something to me. You compete, you get my business.

You made my cry. God bless you more!

ok I have watched about 6 episodes, and have to say Canadian bosses are a wee bit tight in their gifts, I know its a gift but americans give so much more.

A friend of my dads owns a HomeHardware and its 100% like this in his store. And trust me its not usually the guy stocking the shelves that put shot in the wrong spot its the customers just toss the parts they grab by accident in the wrong place.

Awesome employees because of an awesome executive vp and coo. Mr. Terry Davis is such an awesome human being. The man was not just respectfull to the employees he was working with, but he was all smiles and gentle with them. It was all natural too. If he acted, he's an amazing actor. I doubt it though. What amazing human beings are the employees as well. Each with their own incredible stories of difficulties, and yet, they're all so kind, gentle, and friendly. This is now my favorite episode of undercover boss. It should serve as the model for all companies in the world.

As someone who did inventory counts for Acklands Grainger, Home Depot, BC Liquor Board, Walmart etc for 10 years it baffles me that Home Hardware doesn't use a simple program that keeps track of all incoming and outgoing inventory along with their bay locations. As long as the employees update the system when product is moved, all someone else has to do is scan a barcode and the inventory program will list all locations that product is in.

You're so handsome then and even more now. I think what you are doing is a wonderful thing 😊 I wish I had a boss like you when I was working 💜💜

I watch this show for the workers, in my years of employment I have worked for temp agencies they used to send me to new places every few days, I met these people who are so committed to their jobs, it is people like these who make these places not the bosses,, For 10 bad apples there is always 1 Amazing human who has so much to offer to new people like me on there 1st day.

Using that second bed as a wardrobe, veteran "living out of a suitcase" move.

I lost my mom to cancer .. she used to sneak out to work while I was sleeping after work.... I might be homeless next week but she was my mom and dad all in one and I won't disappoint her so I'll fight to make her proud

Watch a few of these Canadian undercover boss and.tjese bosses are so cheap these workers deserve much more

They are in a very tight financial spot as I understood it. Which affects all the dealers too. Wasn't there mention of having to close down? It would have been great if the gifts had been more extravagant, but you can't give what you haven't got in the budget. I didn't get the impression that he lives an affluent lifestyle or was staying in a 5-star hotel that week. In a number of these shows I get the distinct feeling that the employees catch on who the undercover boss is and milk that with their stories. This show no one seemed to recognise him which enhanced my enjoyment of the episode.

You are one of a kind Sir. Godbless u!!

Lower Sackville is where I got my multi-function shower head. almost 7 years old & still going perfect.

Company executive moving drywall at 60yrs old! He is lucky he didn't end up in hospital! I have been a builder in upstate NY for over 30years I would love to have one of his stores nearby because Home Cheepo and Lowers took over my area and they plain suck. Ultimately they , I believe, have raised construction costs 30%+ while simultaneously reducing the quality to a 5 year life expectancy

Love that guy! Your first employee! 🎉

The Mary something Canadian boss has baught a house for an employee and paid full university education for 2 kids of another employee etc. Not all Canadian bosses are cheap, but most are.

Larry is the epitome of Nova Scotia 😂

Happy to see my hometown of St.Thomas featured! Great work Dylan

To show you our appreciation we are throwing a pizza party in your honor

Very nice boss but a little cheap. He didnt' give enough. I was disappointed.

I literally have the gifts he gave them in my back pocket. He bragged about being a 4 Billion dollar corporation but only covered Dillan's rent and a baseball training camp. They literally focused on Safety, Ownership, Accuracy, Productivity, Efficiency, and effective on-boarding techniques. The basics of a forward thinking corporation. Their ideas alone will save the corporation 10's of thousands of dollars.

I've been reading comments about cheap gifts at the end. Not at all! Very generous and personalised! A gift is exactly that.

Lovely people lovely company👍🇬🇧😘

I live near a Home Hardware store and the staff are fantastic. They take you to the part/item you need. The people will tell you how to fix things and pick out the parts you need. I find even though the store is smaller it has a better selection than some of those huge big box stores. Prices are competitive. If they don't have it they will tell you where you can get it. Just a nice friendly place to shop in.

What a cheap ass! Not to mention HH's over inflated prices on everything. What gets me is they did nothing for that woman who goes for her kemo therapy, and doesn't miss a day of work. You insensitive bastards. I applaud you girl👏👏👏👏 I hope you're doing well (cheers to your husband for being there)

Awesome congratulations to y’all

If i were in the boss's shoes, I would have added another worker in the plubing department,. I really enjoyed this video. My grandmother is from Canada. And I have been to Toronto many times. I love the weather there.

It is easy to spot an Undercover Boss. He or she work within a group of employees and when they are around, some guys with a camera and boom microphone always follows them.

imho this is about the best show they've had. good vid.

I like him and his attitude. He doesn't seem full of himself and wants to learn.

I hope the company is scanning these comments. Sean Homar has great ideas below. Having such a gate swing out would maximize upper tier storage and even allow a little cherry picking from a lift truck bucket.

Isn't is amazing how LITTLE the CEO's of these companies, who make SO MUCH MONEY, know so LITTLE about the companies they work for? What an eye opener!! Disgusting!!!

After watching the Canadian version versus the U.S. them Canadians are some gready little people,

I wish all the works the best !

We need more Larry’s in the world

In spite of "other things;" I think it is good that these CEO's COO's/whatever you call them, actually go to front lines and experience things, that employees do, while incognito...

So much better than the Yank Undercover Boss as realistic with their gratitude, i.e - Not throwing houses, cars, $250K cheques and a whole business franchise at employees.

I go to the store & see the employees are wearing tape measures. That is a wise thing to do. The owner did not understand the value of a tape measure. Management vs Work Force. No wonder that work force sees management as idiots.

This is where he has to think differently about customers…they’re not his, they choose to buy from their store if it’s worth their time and money. This is why competition is best, let the best store win. Later on…it looks like Amazon for construction. This company doesn’t have a way for employees, if the manager cannot tell the company officers what improvements must be made, to make sugestions on improvements that can help with productivity? The workers don’t expect much, even if it were nice to get…but if the company doesn’t have the funds, it can’t be more generous. All of you who complain the boss doesn’t give enough, have to remember the company has to diversify the revenue or the govt will take way more and the govt is not known to be savvy with our tax money (the same in the US). How would anyone like it if there was no company to work for and all of us have to apply for the govt to get a job - that’s what would happen if the companies go under due to overtaxation.

One of the worse, miser, stingiest CEO of a big own company. Ungrateful.

That drywall is extremely long! I’ve never seen drywall that long.

This boss was nice but really missed the mark on the rewards. Wonder if the employee benefits are as skimpy as what he gave them. The woman comes to work during cancer treatment and he manages $6000 for her grandkids? For someone who started at the bottom he has forgotten what that is like.

I'm glad these people got some changes, but it kind of sounded like "holy smokes, we need to spend money to make money! Upgrades? Elevating out of the dark ages with scanning technology? Who knew?!"

Common now. I'm a 5'1 woman that can load drywall. Was the manager of a local rural hardware store for 13 years. When you're more interested in your customer than yourself, you'll get the job done. Point blank.

I liked the boss at first but mannn he was being real cheap at the end. Considering other episodes show the bosses giving out 20 thousand 50 thousand buying new houses for people lol

I watched a lot of episode of undercoverboss, and for me no one can beat to what modell's done for their employees, and this episode is the most stingy boss I watched I no longer wonder why it only has 280k views, because the boss who can be seen in this episode is stingy

Canadians are so nice.

Wow, Canadians are just so darned nice. Now I feel guilty about our trying to invade your country in 1812.

i ilke youer show undercover boss candana make me smile

Put the phone on hold. Deal with the customer in your face. Life lesson learned the hard way when I worked retail.

Fire the VP's and give their $ to the employees!

Your lucky to have a good crew that cares.

He should have come to the Sydney Nova Scotia store. You can wonder around the store looking for stuff and if you ask for help your told to wait they are to busy right now. They advertise things for sale in a flyer and when you go in to get it it's never in stock and has to be ordered but never comes in. I ordered a portable AC unit on sale and after 6 trips in and 3 months later I was told it's no longer offered. I went to Home Depot and got the same AC unit right away and cheaper. Home Hardware is to expensive and I will never shop there again.

Me parece que fueron muy tacaños con sus empleados ...lo unico en que pensaron fue en su compañía no en los empleados sobre todo con la pareja de esposos y el señor plomero 😏😏😏

Watching this program I’ve noticed that Canadian CEO are very tight when it comes to gifts or prized for their work,.

Under cover Boss is the best in the world

I won't say the Canadian bosses are tighter (despite their generally smaller corporations/smaller margins)...but I will say their rewards are usually more carefully selected and more aptly awarded....

Are you kidding about the Drywall off the truck ? So 80s 🤭🤣

Home Hardware took a "shit kicking" when Home Depot and Lowes came on the scene,also our good old Canadian Tire as competitors. Unfortunately and fortunately we don't have the population to support big profits that they do in the states .

1000 towards an education fund? From a multi billion dollar company. 1000 may buy like 5 books.

Having been a waiter in restaurants across the US where standard salary was $2.13 per hour (plus we had to pay for health insurance), tips from customers were the primary foundation of our income. Add that up and try to pay rent for something other than a cardboard refrigerator box you dug out of a dumpster. Waiters across the US had (and still have) an ongoing joke: "What's the difference in a Canadian and a canoe? Well, a canoe tips". Hot tip, Canadians, when we hear you say 'a boat' instead of 'about', beware. You may have your lemons licked, your dessert spoon swiped underneath somebody's armpit, and your credit card swiped up an asscrack. As the saying goes, when in Rome ... Make it your business to learn local customs, the US is not Timbuktu, it's your next door neighbor and you should know these things.. This guy was just flat out cheap and out of touch. He gave a lady a Blue Jays tee-shirt and promised her a baseball game. Gave another a recording studio session to record "a" song. And then there was the whopping $1000 education fund for six grandchildren. What world is he living in that he thinks $1000 is going to make a dent? I'd say he did himself more damage with his "cheap treats" than if he'd not done the show at all in the first place. Giving staff the appropriate equipment to do their job in your company should not be considered a gift -- it is your RESPONSIBILITY, so don't brag about a handheld scanner. Jeez. I'd boycott this chain just for his nonsense if nothing else. He's apparently retired now and that can only be a good thing for this company. Not sure how long he'll last, considering his obesity. The company should have in-house gyms and promote healthy lifestyles. I'm all for supporting the small business, but this $4.8BILLION business needs to be better than tossing peanuts at their best staff.

loyd and Genevieve are damn adorable. they definitely were madfe fro each other

I can't see the new Ceo doing this. Lol

My god, what a difference between Undercover Boss US and Undercover Boss Canada. In the US, people struggling to make rent, living paycheck to paycheck. In Canada, she had 100+ acres. In the US people who work like 60 hours struggle to go on Vacation, In Canada, that couple had just come back from Florida, at the time when she was undergoing chemo. In the US, their grand-grandchildren would have still to pay for those bills.

YEAH... HE SHOULD HAVE DONE SOMETHING MORE PERSONAL TO THE PICKER COUPLE.. ESPECIALLY THE WIFE..AWWWI MEAN THE EDUCATION FUNDS WERE NICE.. BUT SOMETHING SPECIAL FOR HER...

Man i need sum of Larry's get up and go energy..

Very tight

44:50 Your parents instill a work ethic. Some a strong & some a week. Those with a week ethic must choose if they want to strive or remain stagnant, or grow.

Hey, hard work always pays off at the end of your shift, especially if you have a good Boss/Owner that appreciates you, but damn no job Promotions and he could’ve given her that 6 thousand dollars and then give the kids $2500 a piece because that company is worth Billions 🤷🏻‍♂️

ROFL @ BLUE JAYS T SHIRT.... HERE YA GO BUD ... CYA CHAMP!

Very tight cheap boss

A COO can only ask the CFO what can we do. The CFO then has to look at the budget and let the COO how much is in the budget and what he can do.

If a lot of people watching all this series .. A lot of eople people feel they blessed🤲🤲🤲🤲🤲