"I'd like 3 eggs, please" "Sorry, we're out of mustard"

"Thank you for watching this training video! In our next lesson, we'll review mixed martial arts and close quarters combat."

They invented a literal food encryption system this is wild

I'm so glad I have an easy, low stakes job as an electrician, instead of the life-or-death puzzle master/cook that this bachelors degree video is made for.

I'm watching this at 3 in the morning. I'm a computer engineer and this is a lot to take in.

"See easy!" after explaining the most unhinged order strategy I've ever heard in my 22 years of being a chef.

literally half way through this I was starting to wonder if this was satire or not 😂😂 this is insanity 😂

As a retired air traffic controller, the skills these cooks use to memorize this operation is what makes a good controller. I kid you not. 35 years FAA

"Now remember, on full moons, odd numbered months and second Wednesdays of every month, the jam packets are to be turned to face north east. If north east is fully vertical, divide the current day by the order total (before tax, unless you are in nevada) and use the cosine of that result to set the packet to that angle. This will alert the cook that 3 eggs need to be scrambled, and 1 over easy".

"Ah, the customer has ordered an omelet, so I'll move my jelly into Defensive Position!" *rotates the jelly on the plate* XD

Good friend of mine used to be an executive chef at a very high end restaurant. He always said that when he needed a new hire he would stalk the waffle houses in town and court the cooks for way more than they were making. Said 8 out of 10 ended up becoming the best he’d ever worked with. Always been a WH fan, love to sit at the bar and watch the “ magic” happen!

“Don’t let the Mayo pack confuse you.” Honey, I was already confused.

"If the customer wants orange juice, you simple juggle three oranges. If they want ice in their juice, you juggle four...If they want strawberry jelly, you do a handstand, however if they want grape jelly, you pat your head while rubbing your belly.....it's all very simple here at Waffle House"

Whoever came up with this and whoever agreed it should stay as a system should be brought to justice. These poor employees DO NOT get paid enough for this..

I followed these instructions exactly. I ended up eating two salt packets and a buttered napkin for dinner, but I also threw for 6 touchdowns in Madden. It really took my audible game to the next level. Thanks Waffle House!

This is the crunchiest TTRPG rules set I've ever heard.

If the cook ain’t outside taking a smoke break when you pull up it ain’t gonna be good. I like my Waffle House cook 2 months late on child support with a good whiskey buzz that man will make the greatest hash browns you ever ate!

Having worked as a cook/chef in the restaurant industry for over 28 years, I can strongly confirm that Waffle House's "Magic" system, while unique is complete and utter madness. In addition to having to have good cooking skills, you need to have an exyensive photographic memory and also an odd understanding of a nuthouse's puzzle system. Completely unnecessary and foolish. Just use a POS system, they actually work!

The missile knows where it is at all times. It knows this because it knows where it isn't. By subtracting where it is from where it isn't, or where it isn't from where it is (whichever is greater), it obtains a difference, or deviation. The guidance subsystem uses deviations to generate corrective commands to drive the missile from a position where it is to a position where it isn't, and arriving at a position where it wasn't, it now is.

I've never seen a company create such a complicated system just to avoid paying for carbon copy ordering pads.

This video is the reason i walked out of orientation at Waffle House 15 years ago lol best decision i ever made

If I was a teacher and my students weren't behaving I would play this video and have a quiz on it afterwards. Make it 12% of their overall grade.

I was a WH cook for 2 years and while the marking thing looks complex, when there are 15 orders lined up ready to go, it's a bit easier to just grab the food and put it on the right plate by quickly reading the plate then having to refer to a ticket that will most likely have bad handwriting. I was proficient in about 2 weeks. Working there still sucks though.

Customer: "I'll have eggs" Server: "Sorry, no eggs today...we've got plenty of eggs but we're out of jelly"

After seeing this I’ve never been so happy to have an easy career as a physicist in my life!

More people need to know how ridiculously talented our Waffle House chefs and salespeople are.

I'm a federal accounting compliance officer and this shit makes my brain melt :D

How is this not satire??

Here at Waffell House, we strive to make everything harder rather than hanging up a ticket that you can refer to at any time while cooking the patron meal, we make you stand on a star and call it out so mistakes are sure to be made. Enjoy your meal!!

...and sometimes a customer may want 5 eggs. Three of them sunny side up, one over easy and one lightly scrambled. So, how would you mark this? Well, that's when we break out our take-out chinese packets from our local chinese take-out place. Your packet colors may vary, depending on the particular kind your local chinese place uses, but the contents are always the same. Take for instance soy sauce. Many soy sauce packets come in a clear packet, but sometimes you may find a soy sauce packet that is in a white colored packet, similar to ketchup packets. (We'll get back to ketchup packets a little later in this training video, but right now we are focused solely on the soy sauce packet) Either way the soy sauce sauce is what matters, not the color of the packet itself...Now...

“That’s right! I would put two pickles in the plane position to show there’s no meat.” This is the most unhinged system I’ve ever seen.

This system is definitely solving a problem that doesn’t exist! Kudos

The most impressive part of knowing how the Waffle House system works, is the fact that they can get people to go through all of this for what is literally the least money that they can legally pay.

I’m in engineering for a power company and this would take me weeks to memorize if I practiced everyday. God bless our Waffle House employees!

I’ve worked in the service industry for 15 years and I have never seen a more complicated process in my life.

This seems needlessly complex. Why mark plates at all. Bring up orders, and an expediter can plate them from the tickets. This is absolutely bananas.

This is the most psychotic thing I have ever seen. Edit: I love how he keeps on preluding every mark with “simple” and “easy”.

Humanity: Develops symbols and logic over 1000's of years to facilitate communication across the globe and time. Waffle house: Hold my beer.

Playing this at double speed makes it 100% crystal clear.

Fun Fact: the Pull Mark Drop system was created initially because the cooks at Waffle House could not read, they were illiterate, and therefore could not read the server's notes for the order. So they would call it, Mark it, and Drop it.

"Alright next step is super simple" Proceeds to do advanced Trigonometry to show that a customer wants over easy eggs

I've worked as a waitress, cook and barista in Australia for 15 years. This is something else.

Incredible. Not only have they managed to convolve the natural flow of a kitchen into an asinine mess. They have also taken the liberty to invent new definitions for half the words in the English language. Wow.

How do you call out "there's a customer swinging a chair at me"?

Imagine getting something completely different than what you ordered because the waitress places the jelly pack 1 centimeter too far to the left.

Do you ever wonder to yourself why you are watching Waffle House training videos late at night?

this is one job safe from AI

Every WH employee who demonstrates mastering this technique should be given an honorary degree from the university of their choosing.

I’m 90% sure this system was developed to bypass illiteracy issues, and I mean this in the nicest way possible. In many countries with high illiteracy rates, similar solutions exist for public transportation, where simple drawings and symbols are used instead of or alongside written locations, so that illiterate people know where to transfer or exit without being able to read. Given where these restaurants are located, I think that is a real concern waffle houses encountered historically for one reason or another.

He used the word “simply” like 447 times. Nothing simple about this. Easily the most convoluted thing I’ve ever seen. 😵‍💫

I was just having this conversation with my brothers. It feels like it was created from a drunken dare between two executives (Trading Places style). "Okay, to be eligible to win the bet, you have to create the most insane ordering code system in the world!! To include the use of condiments, cheese slices, napkins et. al. As well as wild configurations on plates that need to be so precise that if one Welch's grape single-serving packet is a centimeter off, the chef may infer the message incorrectly and have to commit ritual suicide. If we don't achieve, at a minimum, a failure to deliver a correct order rate of 80%; NO ONE wins the $1.00."

I have always stood with workers, but I stand in solidarity with Waffle House worker strikes more than ever especially after this video

I have a friend who used to cook at WH. Now he is a cryptologist for the Central Intelligence Agency.

This is absolutely amazing and I really appreciate the depth of thought that went into this system.

Why did I just watch that entire training video? I work in health care.

Holy shit this is no joke. I imagine some guy that just got out of jail trying to learn all this 😂

I tried to duplicate this at home and wound up with a Jalapeno Biscuit with cheese, hashbrowns soft scrambled with maple syrup, and 12 mustard packs on the plate...I gave up and took everyone to Waffle House.

An Amazing system. God bless the people who get it right ... time after time after time. It's a fascinating thing to watch up close.

This is the best explanation video of Chinese hieroglyphics I've ever seen

This man dropped "logically" talking about the packet system. I literally lol'd

"And we assure you, all of these abstract machinations are far more effective and efficient than simply handing the cook a neatly written order."

my kitchen life work-wise started in waffle house, i never saw this video and i just learned it over time due to having to mark upwards of 100 orders a day. i never knew that other kitchens were much "less complicated". i do promise tho from experience this system was meant for 12 pm Sunday post church rushes so in a more slower setting it seems overly complex/ silly (not that other kitchens are slower)

Greg looks like the type of guy that loses his shit if a napkin is on the floor and is up all night thinking about it.

I swear this gets 10% more complicated every time he says the words "very simple"

This was my first job. It was by far the hardest thing ive ever had to learn in a food service job. Calling out food like that feels like im being flung back 60 years into inefficiency. During peak hours its a mad house and you cant understand anything coming at you. This business would benefit from a proper POS system more than any other job

In our next instruction video we Will be understanding the Diophantine equation…. 😅

the ole "here are the rules" followed by "here are a list of exceptions to the rules"

I’m a chemical engineer and I’m lost watching this . It’s kind of fascinating that someone thought this was a good idea

my uncle was a waffle house cook for years. he showed me the marker system when i was got my first cooking job at a hotel. if you can survive the waffle house system youll make it in any kitchen

"Rather than just communicating customer preferences in English, a language the staff already knows, written on a ticket or a POS system, we've created a whole new language of cryptic symbols using jelly packs, butter packs, bits of cheese and butter knives. That way the cooks are sure to screw up every order, the customers will get angry, leading to fights in the dining area which are going to be recorded and posted on social media. THIS is the magic of Waffle House."

Worked as a line cook for 6 months back in 2016. I never understood why "hashbrown(s)" needed to be included with the 'drop' since hashbrowns were the ONLY food item that is scooped/'dropped'; the waitresses usually just said 'drop one scattered' or 'drop two in the ring' or whatever. Also, cooks don't have to memorize the mark system because there is a picture with all the marks on it stuck to the wall above the cold table next to the grill.

This must be what finding the end of the internet feels like.

Pull 1 sausage. Me: can't do that in public

I clicked on this thinking it was satire then realized it wasn't then questioned that again

I’m 12 minutes into this utter madness. Guess I have to watch the whole thing.

I worked at a Waffle House for about two weeks around twenty five years ago or so. It was one of the most difficult place since I’ve ever worked and the things you’ve got to remember and repeat exactly isn’t at all simple.

Who came up with this? And have they been arrested yet?

Let’s make cooking breakfast as complicated as possible. Ready, set, mark 😅😅

9:26 "an order over medium is logically right in the middle of the plate" My man, nothing about this is logical. You've made Spock cry.

There's no way this is real. It's complete madness!

This the most complicated mess I ever seen

This makes deciphering the DaVinci code a cake walk.

I was a pancake chef at Denny's and I can assure you it was nowhere near this complicated. The menu was sort of complex though, but nothing like this. DROP 3 HASHBROWNSN THE RING, SCATTERED WELL! In the waffle house way.

for the record; i'm a new waffle house hire who was told "our dvd doesn't work, watch this on youtube at home" and this shit is WILD but honestly the benefits are good and the pay is better than my last job.

If only there was some sort of existing set of symbols that could be strung together to communicate complex ideas like this so waffle house wouldn't have had to go through all the trouble to develop their plate marking system.

For anybody coming here complaining about working at Waffle House or having attempted it, or are giving it a first try, please don't give up right away. I've been an off-and-on cook for 8 years and it takes a good month or so for most people to figure out what's going on. A 3 day training period for a server is ridiculous, nobody expects you to know anything. It takes even longer to learn how to cook/mark everything correctly (took me like 6 months because it was my first cooking job), but once you get it it's like riding a bike. You will never forget. I've also been a normal line cook, a Waffle House cook is known as a short order cook. Line cooks that have tickets being printed off have no control over pace, you can be dead and the next thing you know you've got 6 tickets with 20 different plates all at once. As a short order cook you can control pace and let the servers know when you're ready to cook more food, in that way it's easier. Once you get it the system isn't really as crazy as it seems at first, I promise. It's actually fairly efficient. Good luck to anybody trying.

I think the person that created this insane method was previously a Senator or congressman or a professor at a prestigious college that has never had a job in a food service company.

As someone who worked for 1 summer in College as a Waffle House grill operator, I can confirm that this system is as chaotic as it appears.

“Wear gloves” he says. Twenty minutes AFTER he starts magic marking without gloves. 🤣

It’s not nearly as complicated as it seems HOWEVER, when you have everybody and their brother bumrushing into Waffle House, it’s ridiculous, the stress & tension around the grill is extremely intense, I bowed out.

The "call in" and "call back" is probably the most important and successful part here. My food's never been wrong at Waffle House but just about every other budget place (which uses POS) manages to give me the wrong toast half the time, or the wrong egg type

This is the most convoluted process that I have ever seen.

I'm blown away a group of adults came up with this and thought it was a good idea.

Unbelievably complicated! The Waffle House employee has to learn crazy amounts of specific information

Perfect example of how a company can over complicate things

he literally waited this entire video to say "right side up buttercup" at 18:41 and SUB BRAIN ACTIVATED

I am a SAHM who lives nowhere near a Waffle House, and this is very important information that I must absorb, immediately.

Wow! During my band days on the East coast, going to Waffle House at 2,3,4,5am was almost a nightly ritual if there was one nearby. As the clubs and bars closed, the WH’s would be standing room only with a line out the door! The waitstaff could barely get through the crowds of rowdy, drunk people. I was always in awe of how the waitstaff in that environment could take your order, then scream it out, and the cooks would never even look up to acknowledge the order being screamed at them, then cook all those orders and when your food arrived, it was always perfect! I haven’t been to a WH in over 10 years since moving to Cali, and I actually miss WH. This video is like pulling back the curtain to see what the Wizard of Oz was doing! Love this video! It all makes sense now! What an operation! I’ve spent 18 years as a Data Analyst. 8 of which as a Senior Data Analyst. I’ve been an Insurance Broker since 2015. This coded process makes my head spin! No wonder I was, and still am in awe of the WH staff, especially the cooks! Miss me some WH cheese eggs, grits, and T-Bone!

I worked for WH for 10 years and i absolutely hated this mark system. Im a memory cook and i still have dreams about cooking an order over lite with bacon and a double hashbrown covered chunked and topped. Still a great company to work for you just need to adapt and overcome.

I was extremely confused. Then I went to the comments and saw that I’m not alone😂