Hey there 👋 At this time, our Eco card is only available for personal customers in the EEA, Switzerland and the UK. We don't have an exact timeframe, but please be sure that we're working hard to expand where it's offered. We'll update our website as soon as it's available, so please keep an eye out. In the meantime, you can order a green Wise card if you haven't already. Just go to the 'Cards' tab, either on the app or web. You can see what steps to take to order it from here: wi.se/getthedebitcard If you have any questions, feel free to DM us on Facebook, Instagram, X (Twitter) or you can reach us by phone or email here: wi.se/contactus

Hi, Ben! The Eco card only has your name to use less ink, but you can still get all the card information on the "card" tab in your Wise account: wi.se/check-card-details If you wish to get a card with all info printed on it, you can get the standard green card 💚

Hey Manaf, thanks for the love 💚 We appreciate the feedback, too! Our new designs are currently available for our digital cards. If we change the design of our physical cards, we'll be sure to update our website as well as our social media pages, so keep an eye out.

Hi. We're happy to hear that you're enjoying the eco card. The eco card has less ink on it, so only your name is printed on the back of it. If you ever need us, feel free to reach out on our verified social media platforms, such as Twitter (X), Instagram, or Facebook.

Hey there! Yes, if you order an Eco-card while also having the Wise green card, you can use them both at the same time with no issues: wi.se/ecowisecard In case you have any questions, you can DM us to any of our social media channels Instagram, Twitter (X) or Facebook, we'll be happy to help.

@@Wise Brilliant, Thanks I got my answer.☺🧡

You're always welcome. We were happy to help you 💚

Hey there. We're excited to see you're willing to learn more about our eco card, and yes, you'll be able to use the digital version of your card before it arrives in combination with an e-wallet in order to make payments and withdrawals. For more info on this, and how to set up your eco card with a digital wallet, please check out our page here: wi.se/digitalwallet We hope this helps, but please feel free to PM, or DM, us on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd be happy to provide you with further assistance.

Both have great design, so we love them both 💚

Hey there. We're very glad to hear that you've been happily using our Eco debit card already, and we're also excited about the fact that you're ready to get started with the regular green card as well. And yes, you'll be able to order the regular card, and once it arrives, you can use both of them without issue. We hope this explains things a bit, but if you have any further questions or concerns, then please feel free to PM or DM us via Facebook, Instagram, or X, as we'd be more than happy to provide you with further support.

@@Wise Thanks for the info.

You are very welcome, Adeyoye 💚

Hey, there. We appreciate the support 💚 Indeed, at the moment, only customers residing in India who've used our services before can send money from India. We're working to change this, but there's no estimated time to be shared yet. Furthermore, we'll be sure to inform on our channels about it, so make sure to keep an eye for any updates. See more details here: wi.se/guidetoinr

Hey, there 👋 Depending on the currency, there might be some details or limitations on which transactions you can make with it. In this page, you can find the list of currencies you can send to and from: wi.se/currencieswesupport And if you need to check the specific info on any of them, just click on the correspondent currency page. We hope that clarifies, but feel free to send us a PM/DM in any of our other social media channels (X, Instagram, Facebook) if you have any other questions. We'll be happy to help!

Hey, Tanzil. In terms of benefits, both cards work the same and have the same benefits. You'll be able to spend in over 175 countries at the live mid-market exchange rate. There's also no monthly fees. Here's how to get started: wi.se/get-the-debit-card Our Eco card is just made up of an eco-friendly card made of a biodegradable material to reduce plastic waste. Learn more about this at: wi.se/ecowisecard 🙂

Hey! At the moment, our eco card is only available in the EEA, Switzerland and the UK. If anything changes, we'd be sure to update our page here 👉 wi.se/eco-debit-card In the meantime, you can still order our card in its charming green color here: wi.se/getthedebitcard 💚

Hi, Lami! Thanks for your feedback. Currently, our customers need to be at least 18 years old to use Wise - this is due to how we're regulated. You can check our customer agreement to learn more: wi.se/customeragreement

Certainly, Jozsef - but only if your card isn't issued in the US. Check here for details 👉 wi.se/whereyoucanuseyourcard

@@Wise Thank you for your answer! 😊 I have only one more question. If I opened a Nepali rupee account and I'm paying somewhere in Nepal with my green physical card then it will automatically withdraw from the nepali rupee account or how does it work? Thank you!

Hey there. You're welcome, and thank you for getting back to us. And yes, if you hold NPR in a balance in your account with us, then you'd automatically use the funds held in that balance whenever you'd make a transaction in Nepal. This way, you'd also avoid having to pay (possibly high) conversion fees when using the card. Having said that, please be aware of the fact that although you'll be able to hold NPR in a balance, that you can't add NPR directly into your account with us. You can, however, still get NPR by converting it from another currency in your account first. For more info on this process, please have a look at our page here: wi.se/moneyconversion - and to see which currencies you'd be able to add keep and receive in general, please check out our other page here: wi.se/balancecurrencies We hope this helps. But please feel free to send us a PM, or DM, on Facebook, Instagram, or X, in case you have any other questions. We'd be happy to help you, of course.

@@Wise Hi, Thank you so much for your answer and all the information! 😊

You're welcome. We're always happy to help 😊

Hey there. We’ll be sure to let you know when it’s time to order a new card, which will be 2 months before it expires. See more here: wi.se/wisecardexpiressoon If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus

I think you missunderstood my question . Let me rephrase. Is it possible for you send a replacement card to my new address in thailand ?@@Wise

Hey, Ian! If you order your card in the UK and then move to Thailand permanently, you won't be able to order a replacement as we don't offer our cards in Thailand at the moment. You can see it here: wi.se/cardavailability However, if you're not going to move to Thailand permanently, but just for, let's say, a holiday, then we will be able to deliver your card to that destination with international delivery 👍

Hello there. You can check our limits here: wi.se/sendinglimits The limits depends on what currency you are sending. Feel free to send us a private message on Facebook, Twitter (X) or Instagram, one of our agents can reply there if you have any more questions. You can also give us a call or email us here: wi.se/contactus

@wise thank you for your feedback...

Happy to help 😊

Hey there, August! We hear how excited and ready you are for the Wise card to become available in Rwanda 💳 Keep in mind, there are a lot of factors involved in being able to make the wise card available in a country, including local regulations and licensing. This means it sometimes takes longer than we'd like to bring new features to new areas. Don't worry, though, Our team is always working on this, and we hope the Wise card will reach your area soon! And, if you've signed up for our waitlist, you'll be one of the first to know when it happens.

Hi there. Right! We're always looking to expand our eco card to be available everywhere, but at the moment it's only available for personal customers in the EEA, Switzerland and the UK: wi.se/ecowisecard “Emission zero” is our commitment to reach net-zero by 2030. Eco cards are a small piece of that puzzle. More on our sustainability and social impact here: wi.se/esg

Hey there! We don't support balances for new customers in Indonesia at the moment, so this could be why you can't add money. In case you already have balances, then you should be able to do the top-up, you can see more info on how to do this here: wi.se/addmoneytoyourbalances - if you're having problems with that, please send us a DM to any of our social media channels on Instagram, Twitter (X) or Facebook, we'll be happy to help over there. You can also reach out to us via email or phone, here: wi.se/directcontactus

Our services are available to customers in Cambodia, Tey - so you can use Wise to send money abroad 🙂 That said, each location has its own set of regulations, so some of the features we offer are only available in certain regions. We're always to expand to more countries, so if anything changes, we'll be sure to announce it on our social media channels.

Hello, Mahmoud - Wise is available in Egypt. However, some of our services aren't supported there at the moment: such as our balances, account details, and also our Wise card. We'll definitely let you know if anything changes in the future. In the meantime, you can still send money from Egypt through SWIFT, and we explain more about this, here: wi.se/swiftpayments Our guide to EGP transfers: wi.se/guidetoegp Feel free to let us know if you have any other questions 🇪🇬

Additionally, as much as we'd love to offer our services everywhere, this isn't possible yet, and we can't offer any timeframes regarding when they'd become available. Thanks for understanding 💚

Hey, Iftekher. Thanks for your interest! We're always working to expand our card feature to reach more locations. You can join our waitlist over at: wi.se/joincardwaitlist Once it's available in Bangladesh, we'll be sure to let you know 🙂

Hey there 👋 As per our video, the features are indeed the same, despite the very different look. So which one of the two will you be choosing, if you don't mind us asking?

Hi there! Should you need any help with your Wise account, please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus 💚