Apple Genius Bar strikes again; stop doing this to your customers!
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4 жыл бұрынtinyurl.com/rossmatrix
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✓ Soldering Irons:
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› Paul's Hakko station(works with tweezers): amzn.to/2yMvWNy
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✓ Microscopes:
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› Barlow lens: amzn.to/2yMKdKf
› LED light: amzn.to/2nzfPT2
› CHEAP alternative microscope: amzn.to/2rTlHbj
✓ Soldering/Repair Supplies:
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› Flux: bit.ly/amtechflux
› Solder paste: bit.ly/amtechsolderpaste
› THICK insulated jumper wire: amzn.to/2rvtD0A
› THIN insulated jumper wire: amzn.to/2I47DQY
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› Conformal coating: bit.ly/greencoate
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✓ Diagnostic tools:
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› Phoneboard: phoneboard.co
✓ Ultrasonic Cleaning:
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✓ RECORDING EQUIPMENT:
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› Home mic: amzn.to/2xfampC
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› HDMI capture: amzn.to/2iyGcle
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@rossmanngroup 4 жыл бұрын
It's said that the Apple store is “A Mercedes per square foot. Probably the highest grossing retail store in history.” Maybe next time it will be someone you care about - and in that moment, they may be contributing to that mercades per square foot. Not everyone is technically savvy, and normal people do occasionally fall for this - and this aint a one time thing! Watch CBC news uncover similar issues here: kzfaq.info/get/bejne/pZiPhr1l2cywnqc.html Let your friends know the truth before they get screwed.
@psycholoner 4 жыл бұрын
I'm curious about how you handle the fees for these cases. It was something minor that can hardly be considered a "fix", but you still had to open up the system and diagnose the problem. Do you charge the customer for these things?
@TwinShards 4 жыл бұрын
*"before they get screwed."* Before they screw with long screw in short hole.
@Awaysthere 4 жыл бұрын
@@psycholoner doubt for something like this he'd charge for
@MrE_ 4 жыл бұрын
@@psycholoner I doubt it, however the point is: before she gave it to him, it didnt work well. After he got done with it, it works. I would charge at least a service fee for spending the time lol
@faceplants2 4 жыл бұрын
This is hilarious. I've had plenty of machines come into my shop that have been worked on by someone else like Staples or Best buy but I'm shocked that the Apple store got this so wrong. I know I shouldn't have very high expectations of them but I like to think that they're at least somewhat competent technicians working there and they're just hamstrung by Apple's ridiculous rules. I hope that customer goes back and tells them just how wrong they got this diagnosis.
@zekeoken2111 3 жыл бұрын
“The plastic thingy goes into this thingy”. Dude chill, we don’t all speak science.
@timetaker7816 3 жыл бұрын
It's like I don't have a bachelor's degree in Latin Louis give me a break
@luierdaneenpamper3877 3 жыл бұрын
hahaha nice one man
@SuperMapupa 3 жыл бұрын
it's called "latch"
@abcabc-uv6ce 3 жыл бұрын
I see you are working in Apple genius bar.
@GuySmithSmoke 3 жыл бұрын
That's how babies are made?
@ri3nzogam1ng38 4 жыл бұрын
The man who hates apple the most is the best apple repair man
@magnagawain2039 4 жыл бұрын
They can potentially repair your flimsy apple calculator into a high-end pc
@user-yx7dp2pl8t 4 жыл бұрын
Its strange he’d keepin on the planet, i guess hes killin em softly
@supermcbrian 4 жыл бұрын
This is a pretty standard scenario lol
@Beegpapijimbo 4 жыл бұрын
As someone who spent 6 months repairing macbooks/imacs that's pretty much true across the board. The people that hate Apple the most are the people that have seen the inside of their products
@joeyfatonefrombackstreetboys 4 жыл бұрын
I repaired iphones and i fuckin hate apple
@cLokki 3 жыл бұрын
This should be counted as fraud or something similar, they're straight up lying to the customer
@willy4819 3 жыл бұрын
Omg they’re lying to the customers like they’re the only company doing it.
@sten5757 3 жыл бұрын
@@willy4819 Did he say they were the only ones doing it?
@Ally5141 3 жыл бұрын
@@willy4819 "others do it so they can do it too"
@rukas2961 3 жыл бұрын
@@willy4819 apple fan detected.
@willy4819 3 жыл бұрын
@@Ally5141 that’s not what I said I was being facetious it’s common knowledge that companies lie to the consumers heck even the government lies to us so you can relax because you don’t even know what you’re talking about.
@stockvaluedotcom 3 жыл бұрын
"I'll bet the person who repaired this has several unwanted children". Hilarious.
@darknessplayer5318 2 жыл бұрын
Idk if that was supposed to be funny but my neighbour is crying
@4LO4LO 2 жыл бұрын
In all fairness, I'm sure they don't want to be his children either.
@dbarcene 2 жыл бұрын
"On one hand he cannot put the rubber on properly, but on the other hand he cannot put it in propperly, so hopefully those two mistakes balance each other out"
@dbarcene 2 жыл бұрын
@@darknessplayer5318 I thought it was a macbook
@yougotcrad1 2 жыл бұрын
That whole bit was the best
@sudn5761 4 жыл бұрын
$475 dollars to put the thingy under the thingy and then through the thingy? Ridiculous.
@gary63693 4 жыл бұрын
Your thingy was beautifully put. It's a real thingy. Keep up with the great thingy's
@studentuser101 4 жыл бұрын
It’s Apple, I expected nothing less lol
@yittmashups 4 жыл бұрын
No, they were quoting $475 to replace the whole thingy because they thought one of the thingies had a bendy.
@orlandotouristtraps7410 4 жыл бұрын
Sears ruined their reputation and went down the toilet over similar tactics in their automotive departments. They never recovered and it paved the way for the rise of Walmart. Who will replace Apple? How about Banana? More people like bananas than apples.
@K9_50Cal 4 жыл бұрын
Hahahaha nice
@nicks2658 4 жыл бұрын
Apple: You seem to have a battery issue, we’ll have to replace your motherboard... *Apple makes their first car 2025* “Sir you seem to have a flat tire, we’ll have to swap out your engine.”
@parteibonza 4 жыл бұрын
This is kind of being illustrated with Tesla. Tesla also does not publish repair manuals, does not sell parts to the public for repairs, and some of the repairs are being quoted ridiculous prices. This is one of the reasons Elon wants to sell insurance, because all the insurance carriers are pricing these repair issues into the premiums and the people are tired of it. It's a bad situation all around.
@Hayreddin 4 жыл бұрын
@@parteibonza There is a reason why Tesla HAS to act like that though: EVERY SINGLE TIME a Tesla is involved in an accident, Musk and the company get huge negative coverage in the media, they simply cannot afford the risk of having someone who doesn't know what they're doing "fix" the cars. They opened their patents a couple of years ago so I'm not sure that greed is the driving force here.
@PhlBrs 4 жыл бұрын
Nick S the right analogy would be „fuel tank“ but I got your point.
@parteibonza 4 жыл бұрын
@@SoulProductionsRs i did not know that. thanks.
@TheLilmage7 4 жыл бұрын
@@SoulProductionsRs actually not all parts were there if you check rich there were only two times rich rebuilds had to get another Tesla to repair another Tesla lol
@Chris-55 3 жыл бұрын
And the worst is that honest people like you make less money than all these liars
@joshcramer6086 3 жыл бұрын
Business is a booming too
@MrSpartanspud 3 жыл бұрын
The people who do the diagnosis are unskilled, low paid workers who have at best a basic working knowledge of what they're looking at. They probably don't get paid very much. Apple employees don't see the money until pretty far up the chain.
@Ham.rigs07 3 жыл бұрын
The world in a nutshell.
@Henry-in6gk 3 жыл бұрын
short term yes but the honest people will have more repeat customers
@APang-gw1du 3 жыл бұрын
Don't worry about your investments. All your investments are in HEAVEN BANK. You will live forever in Heaven!
@floofzykitty5072 3 жыл бұрын
The really funny thing is actually that "one of the pins being bent" doesn't even constitute a logic board replacement, when a pin is bent you can literally just bend it back. The pin isn't some magical technical contraption which holds data in it, it is just something that conducts electricity. As long as it's touching what it needs to it works perfectly fine.
@Tailstraw_xD 3 жыл бұрын
KITTY DETECTED
@theblode1337 3 жыл бұрын
in a lot of cases, bending a pin back just causes it to break off. and then you can't point to it and say "this pin is bent", because it's just fucking broken. and who broke it? you did. It's an awful, terrible thing to come across when doing repair.
@tanmaydeshpande 3 жыл бұрын
@@theblode1337 I mean it's still worth a try. If you are saying to the customer that you need to replace the logic board completely, then might as well try to bend the bent pin back to the normal position
@floofzykitty5072 3 жыл бұрын
@@theblode1337 the pin is bent in the first place, the only solution is to bend it back or replace it. If you break it when bending it back then... You didn't lose anything, it was broken in the first place.
@witnessfox3509 3 жыл бұрын
Can confirm, I've bent pins back on my CPU and it works fine.
@lowbatterychargephone 4 жыл бұрын
"This thingy goes into this thingy" Finally a language I understand
@Ashaweshk 4 жыл бұрын
It's PERFECT
@saintxarc 4 жыл бұрын
It's how I guve the sex talk to my kids.
@rlmiller007 4 жыл бұрын
I had a hooker want to charge me $475 for the same thing
@thatonedude 4 жыл бұрын
@@rlmiller007 did you ask for the whole deal? Like you get anything you wanted in that situation? Like, I'm good.
@thomas.parnell7365 4 жыл бұрын
@@rlmiller007 then she's turn s out to under cover cop
@TheLunarLegend 4 жыл бұрын
Apple store: okay well here's your problem. You see you're using a 2017 model, we're in 2019. So you're gonna have to buy a new one.
@freelanceart1019 4 жыл бұрын
Nice waifu orgasm profile picture.
@campkira 4 жыл бұрын
how about don't buy apple....
@Whatsitallabaaat 4 жыл бұрын
This actually happened to my sister. She had a MacBook air, she barely used it and it died. She took it in and they said both the battery and screen would need replacing and the quote for the fix was higher than buying a new MacBook. She just said 'nope' walked outside and threw it in the bin. That was the last Apple product that her, her husband and her child would ever purchase. Apple don't give a shit. But that one shitty thing led to her husband abandoning Apple. He had been a Mac loyalist since the 1980s, sticking with them when they almost went bankrupt, spending tens of thousands of dollars over the years, and then gets shafted as a reward. Keep doing this Apple. You're losing your hardcore loyalists and once they're gone, when you're no longer fashionable you'll just collapse into nothing.
@shaun64444 4 жыл бұрын
@@Whatsitallabaaat can you send me that MacBook :D
@shadetraveleroftheunknown4949 4 жыл бұрын
@@shaun64444Well the person said it was thrown in the bin so TOO LATE?!?!
@drmonroej4 3 жыл бұрын
“This thingy has to go under this thingy.” Finally! A tech guy who speaks my language!
@grondhero 3 жыл бұрын
Ain't that the truth? Anything more technical and it'd be over my head. ;)
@robertadams2857 3 жыл бұрын
All this tech talk is driving me crazy😁😁
@bshpev 3 жыл бұрын
As a certified 3rd party Dell tech: it isn't just apple doing this shit.
@tanmaydeshpande 3 жыл бұрын
True. But the thing is, Apple devices are the most over priced products. If I am paying more than 1k USD for a i5 8th gen laptop, I expect the thing to have at least some semblance of competent engineering.
@ForeverLaxx 3 жыл бұрын
@@tanmaydeshpande Apple caters to the technologically illiterate. As far as they're concerned, the guy on the floor did exactly what they want him to do: use a "technical word" to describe something that sounds important to someone who wouldn't know what it is, get them in for the 500 bucks, then spend the 5 minutes it takes to reset the battery plug and hold the laptop until it's scheduled to be "done". Apple CEOs make 475, the kid on the ground makes 2 bucks for his time, and the customer is none the wiser.
@tanmaydeshpande 3 жыл бұрын
@@ForeverLaxx indeed. The new M1 devices are technologically very powerful, but to an average user, they are basically the same as a normal intel macbook. The only people who would be able to benefit from the M1 Macs are developers and artists. And that's a very niche section in an already niche market.
@matthewfedoseev580 3 жыл бұрын
@@tanmaydeshpande I guess it’s somewhat similar with mobile phones. Most have super lit cameras and tech behind it, but the majority of people have no clue of how to properly utilise that. Furthermore, most of these photos are going into insta that shrinks the quality down 😂
@ousamadearu5960 3 жыл бұрын
Ahh Dell, the greatest offender for suicidal laptops.
@andrewk3064 4 жыл бұрын
Apple said my computer wasn’t logging in because of a “motherboard” issue and it would be $500. Took it to a third party shop and they reset it with their computer and charged me $20.
@johnchristian8685 4 жыл бұрын
good deal
@cwispynoodles7672 4 жыл бұрын
Where the fuck are you going to get your repairs? Every repair shop in my area charges like 50-70 dollars just as a diagnostics fee; that's not even including labor fees which is like 100-200 bucks where I am (separate from part costs). Repairs are so expensive in my area I just said fuck it and did the repairs myself at a third of the costs. In my opinion a lot of these third party repair shops are just as much of a scam as apple is.
@belagu4517 4 жыл бұрын
@@cwispynoodles7672 probably some college grad CEs who doesnt have a job yet. I took mine on my neighbor and he repaired it for free
@Verpal 4 жыл бұрын
@@belagu4517 I also did a few laptop repair for my neighbors, I don't do this for living, and only charge when the problem turns out to be serious. Haven't met an actually serious problem yet, most of the time is just reset/short a pin/CMOS/BIOS that kind of stuff.
@ButterBoyism 4 жыл бұрын
This is why you never go to the official store for repairs, ever. I don't own an apple pc but have had an iphone since 2009 and it's charging port was broken - took it to an apple wizard and he wanted to charge me for a new battery and a new port for 50 pounds. I found it rather shady so I went to a local phone store and they fixed it in 5 minutes and charged me 5 pounds. Had the same shit happen to me with my pc the very first time I went to get it looked at back in the 90s, they wanted to charge me 3 times the amount I ended up paying some lad running a local pc repair store! They do this shit because people with very little knowledge of technology will go to the "official" store to get repairs done, they'll happily pay whatever they're told it costs - because they don't know any better and just assume that it's that expensive.
@ryanm.191 4 жыл бұрын
Apple properties: A cat pissed on the chair, you’ll need a new house
@supremebuffalo6322 4 жыл бұрын
you spilt some food in the kitchen, we gotta demolish the house
@defective6811 4 жыл бұрын
Your tire is flat, gotta buy a new car.
@averagehuman3788 4 жыл бұрын
Cat is hungry, buy a new cat.
@lurkkilukki7877 4 жыл бұрын
and a new cat
@sauusa6294 4 жыл бұрын
Oh there’s a little scratch on your leg, I’m afraid we will have to amputate you whole leg.
@thexbigxgreen 3 жыл бұрын
Omfg... "On one hand, he can't use a rubber properly, but on the other hand, he can't plug it in properly. So hopefully those cancel each other out." Fucking savage
@kusog3 3 жыл бұрын
damn, everyone who uses apple just got burned
@robertadams2857 3 жыл бұрын
Laughing out loud when I heard that
@majoryoshi 3 жыл бұрын
I’d like the comment but it’s at 69 likes
@shabodog 2 жыл бұрын
A brilliant statement
@johnmcauliffe8824 2 жыл бұрын
Remember to not get into a dissing contest with Louis
@SubtractZero 2 жыл бұрын
I was swapping a fans on my MSI laptop, and did the same thing. I closed the access panel of the laptop, and was incredibly pissed when the battery wasn't recognized. Opened it up, and immediately found I didn't plug the battery in. I am an accountant, not a Genius. So I guess accountants are just more practical than techs trained by Apple to repair laptops.
@KonradTheWizzard 2 жыл бұрын
Lemme see. Accountant,n.: someone who can handle an entire spreadsheet full of numbers without getting confused. Someone who can do basic math and knows how to check for silly mistakes before delivering results to the customer. I'd say you are clearly overqualified to call yourself a Genius (with an uppercase "G"). On the other hand: Tech, n.: arts university drop-out who desperately needs money and was hired to do technical work instead of an engineer, because those are too darn expensive and too often tell customers how to save money. Job pays slightly better than Starbucks. I believe that to an accountant it should now be infuriatingly obvious why this arrangement exists. 😬
@adriigonzaalez1788 2 жыл бұрын
It surprises me that the battery isnt soldered, msi is the closest thing to apple on windows...never publish schematics etc...
@liquidmetal718 5 ай бұрын
@@adriigonzaalez1788 wtf why would anyone solder battery ?
@darthsnarf 4 жыл бұрын
Apple : $500 to plug in your battery. Also Apple : We lose money on repairs.
@thewhizkid3937 4 жыл бұрын
^ but anyone can open the thing up and figure out the issues
@borderreaver4615 4 жыл бұрын
@@thewhizkid3937 no?
@Mystickrage 4 жыл бұрын
@@thewhizkid3937 actually no you can not most of the time when someone does do their own repairs and then have to take it to apple for any reason they try to get you introuble for "tampering with a companies item"
@jeffonspikes5567 4 жыл бұрын
Mystic if you buy it it’s your property. They only have issues With software, I.e hacking
@mcadley 4 жыл бұрын
@@Mystickrage this is 100% not true. Apple repairs devices with 3rd party modifications, so if you open your device, thats not tampering. Im guessing you read this online, or on this dudes videos. The quote for a repair is $475 from apple, but what this corny dude doesnt know is that apple doesnt charge you $475 if its something like a battery not being plugged in. Apple re-quotes their repairs all the time, but the internet wouldnt know this because everyone would rather bash Apple like a herd of sheep than find out information for themselves. These videos just spread hate and bullshit and provide false information to gain views / subscribers.
@retrorestorations7885 4 жыл бұрын
"He can't put on a rubber but he also can't plug it in right so hopefully they cancel each other out". BRUTAL!
@abyssalreclass 4 жыл бұрын
Apply cold water to burned area
@7Write4This9Heart7 4 жыл бұрын
I died laughing at that, too! LMAO!
@Cardinalgate 4 жыл бұрын
No amount of ointment can cure that burn
@capnskiddies 4 жыл бұрын
He's just tearing the arse off his missus.
@shallnotbenamed814 4 жыл бұрын
English is not my first language, what did he meant by cancelling it out?
@bravo1591 3 жыл бұрын
"he can't put the rubber on proppery, on the other hand can't plug it in properly. Hopefully those cancle each other out" too good
@VarunVargheseMuriyanat 3 жыл бұрын
Man, the world needs a video compilation of all the Rossman insults.
@anewagora 2 жыл бұрын
Best part 😂
@davidmuth4571 3 жыл бұрын
When I was studying for my A+, I was asking around for dead computers. I got a number of laptops where the screen was black, but it would turn on. Most of the donors said they were told it wasn't worth fixing. I found the ribbon cable to the screen was the most common point of failure. I gave most of them back to the donors.
@Dojinshiii 4 жыл бұрын
Spoiler Alert: Apple's Genius Bar doesn't actually employ geniuses.
@Theycallmethek3 4 жыл бұрын
Idk they finesse a lot of people
@simmysims9209 4 жыл бұрын
They employ cheapest workers what they can find.
@MrIDGAF 4 жыл бұрын
They find mainly dickheads so they can exploit their brainless customers to the max
@joachimlarsen2k 4 жыл бұрын
That's hardly a spoiler
@Playerk125 4 жыл бұрын
I guss minimum wage worker
@lightlysaltedmilk666 3 жыл бұрын
This is the equivalent of when you google a cold and webmd says it’s cancer
@dannops 3 жыл бұрын
Or HIV. Those seem to be their two standard answers for everything that cannot be explained.
@FidelCastro128 3 жыл бұрын
Or Covid 19?, in 2021
@user-rn3rn6nl3h 3 жыл бұрын
Don't move to California, everything causes cancer in California. Prop 65.
@SulphurS16 3 жыл бұрын
I had a cold and it said i had ebola
@jeremypiper4309 3 жыл бұрын
ROFL
@HeavyFoot5.0 3 жыл бұрын
“Hopefully those two mistakes cancel out” 😂🤣 LOL
@capybara9521 3 жыл бұрын
Shut up emoji cancer bot liked
@frostyfawxy 3 жыл бұрын
@@capybara9521 What are you on about?
@shafkatctg760 3 жыл бұрын
@@capybara9521 no u
@ironhideiii2261 3 жыл бұрын
perfectly balanced as all things should be
@crnazareth 3 жыл бұрын
The technician from Apple doesn’t know how to put rubber on... might have so many children.... but he also doesn’t know how to plug in 😂😂😂😂😂😂 that’s why the 2 mistakes cancel out
@WillCarter1976 3 жыл бұрын
"Genius Bar" I feel like such an Ironically named store should be people's first clue...
@vinnyganzano1930 3 жыл бұрын
Ok so it's the Moron Bar.
@fierymongoose9945 3 жыл бұрын
Genius Bar: The quantum core has destabilized, and we will need to replace your logic board to realign the neutrino field. Rossmann: This thingy needs to go into this thingy and then it will work.
@frey5218 3 жыл бұрын
@@vinnyganzano1930 yup.
@kusog3 3 жыл бұрын
but it's true though. The people running the business is definitely genius, it's the people who keep buying their products who are...you know....
@BungieStudios 2 жыл бұрын
I'm sure Apple will tell you it's called the genius bar because geniuses aren't afraid to ask for help. Sucks to be you. Haha. Windows fan boys.
@andrewcook6809 4 жыл бұрын
"He can't put a rubber on, but he also can't get it plugged in so hopefully those things balance each other out" Quote of the decade.
@Silver9041 4 жыл бұрын
There is more to that comment then people get in the first time hearing it ;)
@khloerabnta4995 4 жыл бұрын
Andrew Cook lol idk how that would balance anything out 😂 just make it twice as bad so when he said that I was like huh? Lol
@RevCode 4 жыл бұрын
@@khloerabnta4995 You see, "Putting the rubber on", or rather the inability to, is a hint towards that persons inability to do so during a sexual encounter, so essentially putting a condom on. Since he is unable to do so he guessed that he'd have a lot of unwanted children, since that will increase the risk of accidental impregnation. Furthermore the inability to "Plug it in properly" refers to.. by now you should get it, which should then balance it out, so he isn't able to have proper intercourse, again lowering the chances of accidental impregnation. That is how it would balance it out
@probablynotabigtoe9407 4 жыл бұрын
Atleast there won't be any Can't plug it in Juniors.
@Alfaomegabravo 4 жыл бұрын
Best burn i heard in a long time
@pixelkat1819 4 жыл бұрын
‘This thingy has to go through this thingy’ is how sex was explained to me. Words to live by.
@pr0d1gyvisions74 4 жыл бұрын
Where does the rubber part come into play? lol
@tomsmith6344 4 жыл бұрын
Don't mix up the thingy's
@Chrisp707- 4 жыл бұрын
@@pr0d1gyvisions74 i guess it doesn't lol
@mcdirty311 4 жыл бұрын
@@pr0d1gyvisions74 raw dog
@kopazwashere 4 жыл бұрын
make sure to plug your (redacted) into connector and put your rubber piece in properly.
@johndantuono98 3 жыл бұрын
When you said "I bet the genius that inspected this computer has several un-wanted children." I subscribed immediately.
@timothyceynar4816 3 жыл бұрын
I genuinely love how detailed he is and yet he still refers to fasteners as thingys. Keep doing what you're doing man! Love your channel!
@ljgarrison6910 4 жыл бұрын
"Several unwanted children" after the 'rubber' comment.. You sir, are a straight savage, I love it.
@trex8656 4 жыл бұрын
Yes he is 😂
@benji376 4 жыл бұрын
When??
@Someone-cr8cj 4 жыл бұрын
@@benji376 around 7:00
@benji376 4 жыл бұрын
Someone tnx bro
@adamweston4152 4 жыл бұрын
That is a point blank comment, ruthless and I love it!
@Ghost26968 4 жыл бұрын
Me: *sneezes* Apple Employee: Here's a tissue Me: Thank you Apple Employee: That'll be fifty bucks
@glitchysoup6322 4 жыл бұрын
50$ sounds too low for Apple.
@LividLobster 4 жыл бұрын
Ghost26968 you mean fiddy
@walkastray007 4 жыл бұрын
You sneezed out of your nose? You're going to need a new heart.
@charliewesterfield5262 4 жыл бұрын
An extra $75 if you want me to hand it to you though.
@notchs0son 4 жыл бұрын
Ghost26968 more like (breathes) Apple: yeah we own you now that’s our air in your blood now
@arcadeinvader8086 3 жыл бұрын
"My computer is crashing" "We recommend a brain transplant"
@luigibrendo 3 жыл бұрын
Lmao😂
@andrewmichael345 2 жыл бұрын
2 years later this is recommended to me again. Watched it all over again. Louis is a great man and an honest man. This is the type of people who are very valuable in an ugly dirty world
@Xyriax 4 жыл бұрын
"I bet the genius that inspected this has some unwanted children" Louis Rossmann
@triggahappyyt5420 4 жыл бұрын
Couldn't put the rubber on properly and couldn't stick it in properly lol.
@stephenhunter70 4 жыл бұрын
@@triggahappyyt5420 Kinda makes you wonder if he could've figured it out well enough to actually have any kids intended or otherwise. And that is if their with someone (of the opposite gender) who will not take no for an answer
@realracer0353 4 жыл бұрын
Xyriax it’s Louis Rossmann with 2 “n” at the end
@Xyriax 4 жыл бұрын
@@realracer0353 thannk you
@triggahappyyt5420 4 жыл бұрын
@@stephenhunter70 the timing was genius, so many people missed it! I love people with kind of sense of humor, smart and witty. I love the company of these people and like to observe those who don't get it and question there intelligence lol.
@nathanielbellmore 3 жыл бұрын
One of the smartest electronic repair techs calls certain components "thingys" and I love that
@michaelsorensen7567 3 жыл бұрын
Nobody gonna know the technical jargon anyway.
@certain_sloth 3 жыл бұрын
Wait till he points out the jigamabobs.
@waylonk2453 3 жыл бұрын
He's wise to know that if he speaks in layman's terms, people can get behind him and trust him
@BMikeAD 3 жыл бұрын
It's because the little clip thingy on the plug thingy that going through the slot thingy and into the hole thingy is the actual term. Trust me I'm a doctor.
@kingkong8974 3 жыл бұрын
Same reason why i dont use technical words on cars
@hassantariq266 3 жыл бұрын
I can confirm from experience that plugs being loose happens all the tine on alot of electronics... The audacity to say things are broken just because they don't care is shameful.
@rlegato364 2 жыл бұрын
I love your attention to detail. Being a dealer auto tech, I was the ocd guy that the problem car was re-assigned to because most techs just can't find root cause because they are focused on pumping out volume rather than quality service.
@fokerfakerfuker 4 жыл бұрын
Apple's staff lounge probably have a dartboard with your face on it
@troIIdier 4 жыл бұрын
Bet you when the face gets too torn up they replace the whole damn dartboard
@hydro5378 4 жыл бұрын
@@troIIdier underrated
@psuengineer84 4 жыл бұрын
Hahaha
@dyslexicunt 4 жыл бұрын
hahhahaah, i dont know why this made me laugh so much but hahah
@raymwanawevhu6000 4 жыл бұрын
I work at Apple and best believe they are plotting on him. The macbook is gonna full proof with a kill switch good luck fanboys
@stuartlivermore6493 4 жыл бұрын
"This thingie has to go through this thingie." Stop with all the technical language, it's getting hard to follow.
@thatanimator2724 4 жыл бұрын
I was gonna do that joke!!
@fxexile 4 жыл бұрын
Is it hard to swallow?
@bryanxenob5566 4 жыл бұрын
It has to go all the way in there - Louis
@ballybunion9 4 жыл бұрын
The whatchamacallit goes into the doohickey.
@DeathByeXecution 4 жыл бұрын
Thingie? you mean thingy. lol
@lukesemail6980 Жыл бұрын
God bless you, Mr Rossman. Sincerely. Never stop fighting for right to repair, please!
@steveo6016 3 жыл бұрын
Just stumbled on this channel... it’s like every repair shop I’ve been to when then they say “why don’t they just do a good job” with every problem I’ve had.
@UnseenMenace 4 жыл бұрын
"Hopefully those 2 things cancel each other out" - SAVAGE!
@wikingagresor 4 жыл бұрын
my best guess is that 'repair person' ( you have to be inclusive nowadays ;) ) is showing his support for the feminism movement by letting his girlfriend keep him in chastity, while she sleeps around with some 'Chads' and uses his income from Apple to buy the newest swag... ;D
@thisissooolegit 4 жыл бұрын
unseenmenace1976 absolutely savage
@Suppboio 4 жыл бұрын
please quote properly
@anterpants 4 жыл бұрын
@@Suppboio dang you got him so good
@thisissooolegit 4 жыл бұрын
Zupprezed Please punctuate properly. Please. PLEASE. P L E A S E
@--Arthur 4 жыл бұрын
I feel like I could walk in to this place with 5$ and a broken calculator and walk out with a working apple product.
@adriancastaneda1693 3 жыл бұрын
I could walk in with a Nokia and $3 and come out with a PC with two Nvidia RTX Titan, an AMD Threadripper, an Asus ROG Phone 2 and the newest Apple Watch.
@amerull3413 3 жыл бұрын
Lol
@tgwnn 3 жыл бұрын
and no money to feed your children.
@BlackedBeast 3 жыл бұрын
Riky Yugasaki just built different too
@arjdroid 3 жыл бұрын
@@adriancastaneda1693 Nah, Nvidia A100's with dual AMD Epyc Rome processors. Also, you're using 'a' wrong, there should be an 'an' there instead
@20truck 2 жыл бұрын
Hey man I like your attitude," take pride in your work " that is a wonderful thing to tell people. I see with your business you take quality over quantity and that's the way it should be done, do the work and do it well then the loyal customers will come.
@foxythechampagnefox8030 3 жыл бұрын
Laptop: Has smudge on screen Genius bar: Looks like we gotta replace the whole screen that'll be 2000 dollars to replace
@rh7732 4 жыл бұрын
Just imagine if apple was a car company. Apple: “yeah uhh you are low on blinker fluid so we will refill it for $1700”
@BrendanR321 4 жыл бұрын
“But only we can fill it, we do not sell the special wrench to open your blinker fluid reservoir”
@rh7732 4 жыл бұрын
@@somethingderpy5995 haha or your car tires are out of air we will need you to pay for the air pump, the air and the labour work which is around $5000- no no you can't buy it and do it yourself we are *specialised*
@K8Stuff 4 жыл бұрын
It's the red gearbox sand that needs replacing with the faster green one.
@thomaswelch1585 4 жыл бұрын
*headlight fluid
@vugen9960 4 жыл бұрын
Hydrocarbon remember to change your exhaust bearings too
@LiTTLeDizZyUriNe 4 жыл бұрын
I used to work at the apple store and I swear “Replacing the logic board” was the solution to EVERYTHING. They would just take the computer to the back, run “diagnostics”, and then come back like yeah...”we need to replace the board, something about water damage, plz gib $500”
@HerecomestheCalavera 4 жыл бұрын
People are stupid enough to buy Apple products then pay them high amounts to fix them. The customers are the problem.
@dominickthompson7605 4 жыл бұрын
Even though these guys don't earn commission or anything they have to be told to do this as it is a wide spread issue. Also all that money goes to Apple so if 1000's of people per year come in and get charged $300 on average that's extra cash for Apple.
@gauraverma 4 жыл бұрын
Same story for samsung, they asked me that my tab S mini's board needed to be replaced. That would have cost me INR 10k around $140, I have used that tab for 3 years so I didn't go ahead, luckily. 3 months later my friend took that tab to local mobile repair shop & they just replaced the charging point & it turned on. Total cost of repair INR 200 approx $2.50
@reyaroy4236 4 жыл бұрын
What they call water damage is just the humidity sensor. It indicates both humidity nd liquid. A great way to lie to people and charge them incorrectly more than half the times they diagnose the liquid damage.
@flyde6521 4 жыл бұрын
@@gauraverma yeah but soldering is where most OEM tech manufacturers draw the line. At least Samsung were in the right ballpark
@GUIRADE95 2 жыл бұрын
Hi there! I'm a boomer, in n the last 30 years i have been around high tech electronic devices worth from 2 K to over a million USD just one single product. You did the right thing by showing what a toddler does just to keep he's lousy job. Nowadays everyone with a screwdriver and a cheap voltmeter is a technician. Sadly people loose money due to the crooks. I do my own repairs in anything cause i been trained by the pros in the US UK and over multiple countries back in the good old days. Most of today's gadgets are plug and play or more like it take out and put back in. It is so sad to see people taking advantage of others. My respect to you young man. Best regards from BC.
@FEARSWTOR 3 жыл бұрын
"This thingie has to go through this thingie and then it'll work." Same exact line used when talking about the birds and the bees
@geograymon55 4 жыл бұрын
"He can't put the rubber on properly, but then again he can't plug it in properly." It's amazing the shit you can come up with on a dime.
@campkira 4 жыл бұрын
they just dont care...
@MandeepGadgetBoy 4 жыл бұрын
campkira u missed the joke
@Arin-3 4 жыл бұрын
Lol
@reactcirca 4 жыл бұрын
This shit made my milks bones break
@Solisium-Channel 4 жыл бұрын
Haha yeah
@Pensive_Scarlet 4 жыл бұрын
The people making jokes about your "thingy" terminology must have skipped past the part where an actual piece of hardware is seriously unironically named a PP Bus. ;3
@harleyme3163 4 жыл бұрын
and she'll make my pp go.. doing doing doing.. lol eminem ass like that... I hear it every time he says it..
@creldest 4 жыл бұрын
@Rechordian I love putting my dongle in things. It just makes things work.
@kimiwabakka5231 4 жыл бұрын
Or a gender bender
@bahbee5659 4 жыл бұрын
Uh, connector retention lock?
@user-zo6nn2ih2f 4 жыл бұрын
there's a high chance that P stands for parallel, because you know, it's a bus. But what's that other P for?
@VidClips858 3 жыл бұрын
"This is not the way you put a rubber on." Tech support gold.
@APang-gw1du 3 жыл бұрын
God bless Mr. Rossman. This man is a special breed of a man which is a rare kind of person nowadays. He is an EXCEPTION.There are not very many honest people esp. nowadays!! Keep exposing the evil in your kind of work. May God continue to bless you, Sir.
@Shockeye00 4 жыл бұрын
Customer who hasn't even walked fully through the front door: Apple Store Employee: Logic board. $475
@rajendra6576 4 жыл бұрын
😂
@11kele 4 жыл бұрын
Sir, the container for the windscreen washer fluid is empty, we will have to replace the engine, the gearbox and break disks on front wheels...
@sylwek1177 4 жыл бұрын
Me: My car is dirty! Apple: You need new one!!!
@manolisgledsodakis873 4 жыл бұрын
@@Okurka. Apple probably *would* break the disks. ;-)
@11kele 4 жыл бұрын
@@manolisgledsodakis873 really funny. If you must know, EN is 3rd additional language on my list and from what I noticed I write it better than 1/3 of the people from en-speaking countries...
@jur4x 4 жыл бұрын
@@Kohlob What?! Replace blinker fluid without replacing your muffler bearing? You want that car to break down?
@LessThanPeachy 4 жыл бұрын
11kele I can make quite a few in my area that actually do this
@TheRisky9 2 жыл бұрын
I love how Apple calls Louis the criminal, yet they're the ones charging insane amounts of dollars to repair things that don't need repairing. Like Apples are these magical talismans or something that can only be repaired by being replaced.
@Betmas2 2 жыл бұрын
Thank you for your work! I wish you still had a shop. I would never want to bring my computers to anyone but you
@daulbae 4 жыл бұрын
How many apple employees does it take to plug in a battery? None! Just replace your computer!
@vilemvicher3660 4 жыл бұрын
Pro - programer move
@sasikgames 4 жыл бұрын
None, just dont let them do it.
@sasikgames 4 жыл бұрын
@Jullian Placencia dollar store apple geniuses 🤣
@kelvinini 4 жыл бұрын
EXCUSE ME?! just replace the logic board
@ByeFelecia 4 жыл бұрын
Crapping on uninformed employees, stop buying the stuff. It’s not the employees fault that Apple doesn’t train them or give them factual information #ConsumerResponsibility
@MalleusSemperVictor 4 жыл бұрын
Heaven forbid someone that works at the genius bar ever becomes a mechanic. They'd want to replace your engine for a burned out headlight.
@madmax2069 4 жыл бұрын
They wouldn't have a high enough IQ to work on a vehicle.
@breggmanchin8730 4 жыл бұрын
Oxygen Sensor dead? You have to change your whole car. Why? Because oxygen sensor produces oxygen, without the oxygen working it will be pumping out toxic gases, it is poisonous and will eventually kill you. Can I take my car back? No. It's too dangerous to drive with the toxicity risks. Your warranty doesn't cover this, you have to pay full price for a new car.
@moth4256 4 жыл бұрын
your passenger side front seatbelt isn't buckling, you need to replace the entire cabin
@greanstreak04 4 жыл бұрын
But then the brakes will seize.
@corin164 4 жыл бұрын
Great analogy.
@christianafaria1209 3 жыл бұрын
You're awesome man, found you during the reddit short squeeze and I actually really do appreciate your fight and this content. I just got the F it bug in my system and so far I fixed 3 ps4s and my washer 🙃
@DehOllie 3 жыл бұрын
If I'm ever near this dude's shop if I'm ever in America NYC I'd definitely stop by just to say in person how much I appreciate people like this
@CautionCU 4 жыл бұрын
In their defense, it costs like $475 to get Kirkpatrick Townsend to call threatening a lawsuit. She was going to get her money's worth.
@e102gamma6 4 жыл бұрын
whos that?
@mikes252 4 жыл бұрын
Yep those lawyers make sure to get their billable hours paid from that sweet tit of Apple trying to scare independent repair places with calls. Louis knows the game and he ain't taking no BS
@Brian_in_Indiana 4 жыл бұрын
Kirkpatrick Townsend doing a call for $475? Ha! I think you are missing at least one zero in your estimate. Don't forget about the memo drafted by a third year associate regarding Rossmann Group, the partner meeting to discuss the memo, the actual call, and the memo reporting the call to the client.
@enigmagroup413 4 жыл бұрын
CautionCU : You failed to read the small print, ey?
@ChannelReuploads9451 4 жыл бұрын
Knowing how Lawyers charge per page for photocopies, they billed Apple $475 to speak in to an answering machine.
@nathangehman7018 4 жыл бұрын
"I bet the Genius who plugged this computer has several unwanted children. Although then again, on one hand, he can't put the rubber on properly, but on the other hand he can't plug it in properly. So hopefully those 2 mistakes balance each other out." Louis, you have a way with with words that is unrivaled.
@HarrysDogmalaysia 4 жыл бұрын
I get the rubber thing but i dont get the plug in properly
@teachies902 4 жыл бұрын
@@HarrysDogmalaysia thats because youre 13
@teachies902 4 жыл бұрын
@@HarrysDogmalaysia :(
@HarrysDogmalaysia 4 жыл бұрын
@@teachies902 so mister 13 years old what's your point?
@teachies902 4 жыл бұрын
@@HarrysDogmalaysia my bad. youre a legend
@cathl4953 3 жыл бұрын
6:45 the sickest burn in youtube repair history
@ispotyou9993 3 жыл бұрын
It comes down to either not buying it at all or making it to where we can choose our own techy to work on the machine that WE purchased.
@MDK2k 4 жыл бұрын
Go-to answer from IT support: Try turning it off and on again. Go-to answer from Apple support: The logic board needs to be replaced.
@Koppu1doragon 4 жыл бұрын
To be fair an absurd amount of problems are fixed by turning it off and back on again.
@Boa796 4 жыл бұрын
@@Koppu1doragon More importantly the solution doesn't cost you or the enviroment a penny :) okay maybe a penny
@MiniDemonic 4 жыл бұрын
Apple support is just stupid. But the reason IT support tells you to turn it off and on again is because that usually fixes most problems that people have. Most of the time any problem you have with a computer or phone is software related maybe a bit in memory got corrupted, maybe a driver crashed or hell maybe you haven't properly turned off the device for several weeks and there's 5000 background tasks running and eating up all your memory and CPU time. Restarting the device will fix 95% of the problems normal people have, 1% are bad drivers that need to be reinstalled, 1% is corrupted system files, 1% is hardware problems and the rest are just user error. You would be surprised if you knew how many people forget to actually plug in power to the PC... I have seen people that CUT their power cord in half and throw it away because "the box said that the device was wireless"... This is also only going to get worse sadly, since Windows 10 by default doesn't properly shutdown when you press "Shutdown". Windows 10 will instead just put your device in a form of hibernate. You might think that it's shutdown but it really isn't.
@jacoblevi2829 4 жыл бұрын
Go to luis plug in a cable for 5$
@CuongNguyen-le5ic 4 жыл бұрын
Restarting is the best solution for most problems and it quick. Replacing the logic board is the best solution for money making since you don't need to look deeply and get to make money while repairing the "broken" one and resold it for more money.
@littilwood 4 жыл бұрын
Apple reminds me of mechanics. They turn around, go behind the scenes, see the obvious problem, figure they can tell you that the issue is something more expensive, you give them the go ahead to "replace the logic board," pay them the money, get your computer back,. and likely find that the logic board was never changed, even though they charge for the service. Louis, seriously, I want you to consider doing a sting. Get inside a perfectly working macbook, mark different pieces of equipment, have a customer take it in for some random issue, and see what they do. If they claim to change out parts, pay for the service, get the computer back, open it up, and see if they actually performed the service, or if they're simply taking the customer for a ride. That would be a massive scandal if they were caught doing that.
@brakenthemole2377 4 жыл бұрын
I'd love to watch an op like this
@Th3Siam 4 жыл бұрын
Let's get this to the top
@kensanmiguel6696 4 жыл бұрын
Ok, big brain
@donitmyself8935 4 жыл бұрын
Please do this. I would pay to watch that.
@thomasbane0 4 жыл бұрын
I feel like there are some legality issues here. Nonetheless, i 100% support it's implementation as stings are already a regular thing in other job fields. Take for example, any job that sells alcohol. Stings have been performed to see if the seller was willing to sell alcohol to minors. We really just want to know if they are doing what they advertise because that too is an issue of legality but on THEIR end and is completely justifiable 👍
@nicobarber9884 3 жыл бұрын
I love seeing the screw thing because when I cleaned my laptop for the first time I felt the exact same way because I didn’t wanna mess it up
@Jazzy.girl.Sarah2023 8 ай бұрын
Wow that's wild! Glad she brought it to you!!
@ezioauditore4120 4 жыл бұрын
$475 > plugging a battery connector $1000 > Apple Stand Apple logic = $$$
@physicsguybrian 4 жыл бұрын
I get your point: Please allow me to comment further. There is no logic on the $$$ side of Apple. The logic exists only behind the doors of the obscure tech developers area where they actually design the apple products (or is that also now done entirely be Chinese teams?). Apple $$$ side is all social engineering perception bullshit that preys on the gullibility of consumers who, for whatever reason(s), understand too little (or NONE) about tech to know better and for unknown reasons get by in life letting other people "think" for them. It is so blatantly obvious. I get it, i-Products do make owners happy and blissfully fully engaged in social everything so long as the product works. But there is NO NEED for enormous pricing, except that people are gullible and pay it. There is NO REASON for repairs to be Apple expensive, except that people are gullible, and they pay it...."It's expensive...but they are Apple and it must be necessary". It is a sad state of affairs that people are so willing to be sheep. I am Android (OnePlus 7 Pro) and self-built AMD/nVidia Linux (debian, xubuntu, centos) workstations all the way everyday and thoroughly enjoying all the extra money to do so many more things in life. I think it was once said, "A fool and his money are soon parted" to which I will add, "...one Apple user at a time" Darwin is still right.
@Despistado7R4X0 4 жыл бұрын
STONKS
@XtremeConditions 4 жыл бұрын
The problem is that in a free market with truly informed consumers, that "logic" makes a company struggle, starve, then die. But that whole thing about the "cult of Apple"? It's 1000% real.
@MD-kh5zu 4 жыл бұрын
Apple customer support = 💩💩
@MRJMXHD 4 жыл бұрын
@no, as a matter of fact lmfao you sound personally attacked tho
@lazza0411 4 жыл бұрын
Apple needs to remove "Genius" from the name and just call it The Bar because everyone who works there must be drunk or not a genius.
@hydro5378 4 жыл бұрын
Even drunks can fix computers better than apple. Louis has demonstrated that too
@incineratorium 4 жыл бұрын
@@hydro5378 Louis and the other guy who works there afaik.
@dang2390 4 жыл бұрын
I'm a stable genius nobody knows more about MacBooks that me
@ablanuza76 4 жыл бұрын
The "genius" apparently refers to their exceptional ability to screw-over their customers.
@DjRuff617 4 жыл бұрын
*stoned
@nickvokey 2 жыл бұрын
I love that when you refer to the Apple techs, you always sound sarcastic. Like "Look how this Genius put this back together" LOL!
@Ham.rigs07 3 жыл бұрын
I have zero clue about computers but here I am watching your channel! Nice vid man.
@IIResonancEII 4 жыл бұрын
Bragging in 2010: “I have an iPhone 4!” Bragging in 2020: “I *don’t* have an iPhone 11!”
@GoofRebelMusic 4 жыл бұрын
Among superficial, trend following teens, they tease you for being poor if you have an android device.
@osol1270 4 жыл бұрын
@@GoofRebelMusic Thats funny because I have a Note
@trex8656 4 жыл бұрын
The camera on the iPhone 11 pro max is very good imo, but I agree, other brands are more practical
@casmar2042 4 жыл бұрын
@@GoofRebelMusic Bruh no?? I'm one of the only "teens" in my class with an Android and noone has ever made more than a joke about it.
@GoofRebelMusic 4 жыл бұрын
@@casmar2042 I've seen it a lot, so maybe it could be different at different schools. Try using an Android emoji on tiktok and see what everyone says.
@anjanbabu4625 4 жыл бұрын
customer: My laptop doesn't charge Genius bar: your logic board needs to be replaced customer: what is that? Genius bar: We don't know but it is 475$
@GovindKumar-jx3yb 4 жыл бұрын
Me: no thanks I have Louis and he'll probably help me out if I contact him
@craigsosebee6335 4 жыл бұрын
More like - Genius bar: We can't plug in a battery cable right unless it has a new logic board.
@oxstr8upgreekxo730 3 жыл бұрын
2:50 - 3:05 perfect technical vocabulary there. That's exactly how I would describe it 😁
@NyesoEX 3 жыл бұрын
every time i see some thing like this, i remember when an official statement from apple said you'll have to drop your PC from an certain high to place the pieces back on place
@SSHitMan 4 жыл бұрын
Fun fact: They're not actually geniuses.
@Akomarongg 4 жыл бұрын
pretty much everyone that works for apple is a fucking moron that has no idea about engineering
@Snook_Dog 4 жыл бұрын
Well they are cos they're ripping money out of morons pockets and they're happily handing it over
@cameronfielder4955 4 жыл бұрын
No more like minimum wage children working their second job.
@0isay 4 жыл бұрын
You mean "Plot twist:" ^^
@kevin2400 4 жыл бұрын
I hate it when someone has a jailbroken device and bring it to apple to see if they can fix it or look at it... apple genius.. eww cydia, sorry we can’t look at it... apple customer, That’s ok I don’t have anything going on today... I’ll wait. another reason why I refuse to bring in my iPhone or Mac into the apple store
@evancrazyerror 4 жыл бұрын
Yesterday: THANK YOU APPLE for actually doing something GOOD Today: why is the Genius Bar a pile of garbage? Right to repair people: Ah shit, here we go again
@kopazwashere 4 жыл бұрын
lul
@npviking 4 жыл бұрын
you can be a good guy one day and a wife beater the next day.
@shashankshukla2012 4 жыл бұрын
npviking human nature diversity ,amirite?
@roberthawdon9722 4 жыл бұрын
and the status quo has been restored
@explosivo666 4 жыл бұрын
Genius bar is not a repair shop, they go by a book, look at it, if you can't find a fault, replace logic board. They hire people that match that.
@PFLEONARDI0906 3 жыл бұрын
Thank you for diligent work!
@wapenstilstandsonder 3 жыл бұрын
Anyone else catch the Apple Genius's unwanted child joke--Not being able to put on the rubber on the computer properly, balancing out with not being able to put the battery "thingy" in properly? 🤣🤣😂
@cizrek 4 жыл бұрын
As many stories you have of Apple being corrupt. I quit this field because of how corrupt repair places were. Not saying you are... I've worked for damn near every repair shop in LA and they are all as bad as Apple. Had to quit was sick of it. $2 parts and charging customers $175 and it is not even OEM.
@rossmanngroup 4 жыл бұрын
Start your own and put them under. When I moved to this neighborhood there were 4 neighboring repair shops in a 1 mile radius, all gone. The one I left to start mine would tell people they needed a new charge port and to be nice they will throw in a new charger and charge $175-$200 when the only issue was a charger all along. I started my company and took 2 of their employees.
@rossmanngroup 4 жыл бұрын
Don't accept that this is the way it is, or play by their game. You make your own game, make the rules for it, and then get everyone to play yours rather than theirs. That is how you win!
@rickielewisii8156 4 жыл бұрын
@@rossmanngroup And that's how you win the game :D Kudos man.
@tehonlynoobs5556 4 жыл бұрын
@@rossmanngroup i wish that every store in my country same as u sir , in here there are same as apple ripping people off same as u describe
@Nyarlathotep_Flagg 4 жыл бұрын
@@rossmanngroup Correction: That is how we all win.
@michaellin4553 4 жыл бұрын
"This is not the way you put the rubber on" -Louis Rossmann, 2019
@stefan25769 4 жыл бұрын
Quote Michael Scott: "That's what she said"
@Dgardei 4 жыл бұрын
"I bet the genius that inspected this has several unwanted children." LOL
@KalijahAnderson 4 жыл бұрын
I read this comment at the same time he said it. Perfect timing. Laughed out loud.
@sammisabbie 3 жыл бұрын
As someone who is working on getting a degree for networking/repair "thingy" is a highly technical term.
@RandallHallKaizenReiki 2 жыл бұрын
This kind of repair fraud has been going on for decades. A local newstation put VCR repair facilities to the test back in the 80s. They got 10 of the same brand new VCR, tested them, removed the fuse, blew the fuse outside of the VCR, and returned the fuse to the VCR. They took each VCR to a different repair place. Only 2 of them identified the fuse as the only problem and charged them for it. The others made up other stories with several of them trying to say the belts were bad. One of them even replaced the belts with old worn out ones.
@oberonmeister 4 жыл бұрын
I'm kinda surprised they didn't ask 2k this time as they usually do when the pin is bent. Apple should fire that guy, he went too cheap.
@mohankrishna1443 4 жыл бұрын
Really nigga?
@L1ft0ff 4 жыл бұрын
@@mohankrishna1443 Really racist?
@mikanuutinen2264 4 жыл бұрын
@@L1ft0ff >say nigga >now you're a racist k dumbfuck
@aceshadowins1310 4 жыл бұрын
Mika Nuutinen ikr, these snowflakes😂😂 *eats hamburger* “animal cruelty!”
@iilwy 4 жыл бұрын
yeah, i'm not a fan of the n-word, but that clearly wasn't racist
@bryanupchurch3001 4 жыл бұрын
Louis- "take some pride in your job" Also Louis- "she had to come to this dump of a store" 😂😂😂
@cara2165 3 жыл бұрын
Thanks for the vid it's great content man keep it up
@vikkipakki 3 жыл бұрын
Consumer: "There is a small scratch on my screen" Apple: "Omaewa moe shinderiu"
@accidentalGamer69 3 жыл бұрын
Noniii
@capitaldcolon1795 3 жыл бұрын
Weeb.
@killerman19880385 3 жыл бұрын
You are already broke.
@trickyy5738 4 жыл бұрын
Apple: if we fix it, it would cost 475$ Louis: it’s free
@BjayawesomeBlackDude 4 жыл бұрын
Yeaa until she pass by the registration desk ma'am that will be $50 buck. Plus One year free membership of Louis tech support.
@santiagoestebancastelblanc3665 4 жыл бұрын
@@BjayawesomeBlackDude Better deal than Apple nonetheless
@Webgkil 4 жыл бұрын
@@BjayawesomeBlackDude why would he even look at the laptop for free? He doesn't run charity, even looking at a broken laptop on his desk, costs him money.
@BjayawesomeBlackDude 4 жыл бұрын
@@Webgkil kzfaq.info/get/bejne/eJxxnbGAr9XRlnk.html Oh definitely agree I wonder if he can fix my amplifi base setup in my Tesla for a reasonable price?
@PeteL527 4 жыл бұрын
“Thingy”... hey can you dial down the technical lingo
@ithaca2076 3 жыл бұрын
Thing go in thing
@ssnipermonkeygaming3022 3 жыл бұрын
Thing in thing
@ygx6 3 жыл бұрын
Thingy goes under the thingy
@tunderstorm2769 3 жыл бұрын
if he can 1 up apple he can say whatever
@imyourhosttoasto_o9905 3 жыл бұрын
PP bus
@YoshiTheOreo 3 жыл бұрын
I've learned so much working for Flextronics and FedEx TechConnect under the contracts for Lenovo and Getac, repair wise and business wise. They got so many loopers for power issues with the T400 models because most of the technicians just unplug and replug the battery, that's only a temporary fix. The main issue is the camera cable, which is often a very common power related issue among all of Lenovo products. The sad thing is they know what they're doing isn't going to fix it because the camera cable replacement is too much work to them.
@theincrediblecraigo8466 3 жыл бұрын
This man should get a raise but also seems like he could work every job in america as a tryout im confident in him and he makes the world better thank you friend from far away
@someguynamedvictor 4 жыл бұрын
Apple support calls: “how is your computer doing??” Me: just fine, thanks Apple: it’s going to need a new logic board
@franklestk3038 4 жыл бұрын
*HOW MUCH?*
@venomoosss 4 жыл бұрын
@@franklestk3038 everything
@tylim88 4 жыл бұрын
@@franklestk3038 Yes
@questerpher44 4 жыл бұрын
@@franklestk3038 $1,200 but we recommend buying are latest model because it will be cheaper.
@magicman3669 4 жыл бұрын
This product needs to be replaced, it's running too well.
@michaelsotomayor5001 3 жыл бұрын
"its not the way you put a rubber on" "several unwanted children" louis rossmann 6:42
@adielrum2721 3 жыл бұрын
savage
@soilmanted 3 жыл бұрын
@@adielrum2721 but the thingie that goes into the other thingie wasn't in the other thingie, so hopefully those 2 mistakes will cancel each other out.
@naxzed_it 3 жыл бұрын
@@soilmanted Yeah but the other thingy makes the thingy do the thingy, causing the thingy to do the thingy, ultimately resulting in the thingy!
@mariobenedicto3582 3 жыл бұрын
This reminds me of a problem I once had with my laptop... something was up with my battery and for some reason, using the charger wasn't very helpful either... so I took it to a repair shop; turns out the battery was fine; one of the connecting cable had just gotten loose! They didn't even feel like charging me anything, they were just like: "'Just give us a tip if you want..." Cool people! Needless to say, I'm a regular customer of theirs now! ...well... no, not really... I don't break my stuff often enough, but you get the idea!
@rockfordwoods5432 3 жыл бұрын
same thing with my iphone SE. I requested a replacement battery and was told it was fine but that the phone would need to be replaced. I knew better so I changed out the battery myself and have had no issues since.
@volosh67gayo49 3 жыл бұрын
-Thank you so much! How much do I owe you? -$450
@somberwaffle6998 3 жыл бұрын
That would be one hell of a plot twist
@lazygizmo 3 жыл бұрын
You were the chosen one!
@avenellr6993 3 жыл бұрын
1 he service charge a a 129.00 new battery.
@osasbinuvu3072 3 жыл бұрын
Nope, 300 for new battery and 150 for plug that think
@rsprockets7846 2 жыл бұрын
Plus the bucks he makes Offa the tube video
@Flaco7483 4 жыл бұрын
The genius bar is trained like home warranty services plumbers... "Water heater can't be fixed gotta replace it. That's $1100.00" Licensed plumber shows up and pushes reset button water heater kicks on.
@mrn234 4 жыл бұрын
its not that bad atleast where iam from. What sucks is that we are forced to replace some parts cause they are build that you cant repair them like an Hydraulic switch where you could change over 20 years ago an membrane but theses days its an one piece plastic thingy that you cant open.
@tokenlectronix5223 4 жыл бұрын
Whats funny is you think the warranty company gives a damn. I've been a hvac subcontractor for 15yrs and have done alot of home warranty service. You have to understand that no one is in business to replace hundreds or thousands of dollars in equipment for a $60 service fee. The home owner is not the customer, the warranty company and the contractor are each other's customer. It's called denial of service and we are expected to deny as much service as possible depending on what warranty plan you have will determine how your repair is potentially denied. example, due to lack of maintenance, improper installation, "act of god", damage caused by pest, which goes back to lack maintenance. Its all in the fine print of the contract you signed with the home warranty company. Contractors are graded on a point scale and the more service you deny the more service calls you will receive and after denying the service it opens the door to sell you something. Its a game that the consumer unknowingly plays and will always loose, and is the same in all service, from home service to vehicle service to electronics. The consumer is responsible for inflating the fake economy amd as we've seen recently will the shut down, one month of nobody spending money and the world suddenly stops turning
@ahmedanssaien6449 2 жыл бұрын
Legend has it that when this woman went home, she removed that Inakashira Park sticker, and put it back on top of the Apple logo, covering it entirely.
Louis Rossmann
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Louis Rossmann
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Louis Rossmann
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