pizza guy got killed by going to wrong address.

@@-byko-8423 The driver should communicate with the homeowner. Documented protections should be on paperwork signed by the customer. Real estate rentals don’t operate on a verbal agreement neither should a delivery.

Exactly

You trying to say that you catch more flies with honey? Ooooh yea….

Cause hes trying to be a good person when people dont ask for too much like this guy

He says if he can he will go a little more in as a favor, but if someone is asking something this extreme he won't.

I don’t understand the lack of communication with the customer. It appears to me when you get on site to make your delivery the details were not discussed at all. I don’t understand. It’s as if you are afraid to speak directly to the customer because it will cause a confrontation? That attitude brings a self fulfilling prophecy. You got their phone number on the bill of lading? Use it. Stop being stand -off-ish with your deliveries. You are guessing where you set down your deliveries that is so unprofessional. Lead the conversation. Smile on the phone. Speak, call, text! Do something! Tell the customer you can bring the pallets up to the house for $200 Or tell the there is a risk of them set in the wrong spot so would you mind to spray an X or post a sign where you want them dropped. Tell them if it’s not curbside there is a small fee. Again, what is with the lack of communication and the lack of details for deliveries where you consider yourself professional. High levels of communication = professional delivery. Understand this is corrective criticism and has no malice. I’m trying to help… that’s all. I’m in transportation and tips are not part of my pay but I get them all the time because I’m THE BEST! If I going to make a living at Transportation I going to be the best. My customers call my boss to compliment my customer service even though all that I am paid to do is drive door to door. BE THE BEST!

I can tell neither of the last two people have any clue what they are talking about, you are more than accommodating, and contact the customers prior. It's not you that the issue is with, you're doing exactly as you're liable for, and beyond most times.

Good person

@@billridings3153 a friends wife doesn’t have a driver’s license. She can give every excuse in the book ie: car jackings , speeding tickets, risk of an accident but in the end all the excuses are just her lame reasons to be lazy.

@@tacoma50 Everything depends on what is documented WITH CUSTOMER SIGNATURE in writing.

You could manage that nice driveway for an extra $100.00.

@@2pugman I’d be happy to pay a extra $100 dollars rather than having to move it all myself that’s to much labour especially how long the driveway is. Several years ago I was dry walling my basement and ordered 50 sheets of drywall it was $70 for delivery but get this for a extra $40 they would unload it and take it down into your basement for you that was a no brainer money well spent. If people want something other than curb side delivery there’s a fee involved simple as that. Especially a 2km long driveway ?

I never did delivery service with a moffet but I hear stories about it

I've heard horror stories of driveway crumbling beneath our rigs

@@dougwalk8034 Just watch this video From our yard to your job site - Lumber delivery Seems there are lumber yards that know how scope out the delivery and talk to their customers and agree to deliver to job site of possible Good salesmen should note every detail of the delivery on the paper work. The driver needs a copy.

At the end of the day the truck driver by law has the final say since he is legally liable for any damage done by the truck and he cannot be forced by any one to do so

@@kathyhathaway8823 Yes, but if the sale was written up properly and made available to the driver there wouldn’t be any argument. The delivery details should be IN WRITING. This driver didn’t SHOW any paperwork to the customer with the customer’s signature which outlines the delivery. Bad customer service opened the room for this argument/ disagreement.

@@wheelie642 i would bet good money the home owner knew to the tee what he should’ve gotten on deliver an everything in the contract. I have never saw a trucking company or a sales store have EVERYTHING IN WRITING because they do this EVERYDAY. They cover there butts very well . Some of the drivers MAY TRY to do a little more BUT not enough to get there self in any kind of trouble because they do this EVERYDAY. Thanks

@@kathyhathaway8823 If all true then I certainly stand corrected on all counts.

@@wheelie642 Thanks for the back an fourth. 👍

And we liked it!

And uphill both ways

Although I am curious to see the document that says clearly Curb to Curb .. As long as we are all going to argue over this might as well present BOTH the delivery doc terms of service, and the insurance doc that says "not covered" for damage to customer property.

Holy Moly!

I bet you bi+ched, moaned & complained everyday for 24 years. Lordy be brother, give it a break.

Pretty much the same everywhere in the US I have worked & 95% of all dump drivers do it with absolutely no issues at all . . . . because that's what the company you are hauling for agreed to with the road or building contractor and that's what everyone in the industry does. I have worked as an equipment operator in several states over the last 40 years and I have been truly amazed at some of the places a good dump driver can get into and out of without getting stuck and how evenly a skilled one can spread a load of gravel or millings. On the other hand, I am also amazed at how many of them have no clue how the drive lock system in their own truck works and how many of them can repeatedly get stuck on dry, level, compacted millings or lime rock.

@@stevecorcoran9869 yeah it’s definitely wild out there just wild what some people think is possible and what some feel entitled to

Would a 22' flat truck be better or worst then a larger semi flat truck

@@Drpepperkev4 The 22' are straight axle, total length is about the same as just his flatbed. Staight axles are much easier to do multi-point turn arounds

Yea they expect wayyy more

Based on how many trips would have been needed depending on how he unloaded the skids.

@@kmoecub lol, gotcha

Absolutely

Could have did a curbside Delivery too

Side road? You mean the driveway?

With what?

They aren’t allowed to load material on a customers trailer. He’s responsible if he damages it bud.

The forklift he is using is designed to go offroad. We get lumber deliveries to building job sites with them all the time & they do fine in mud/sand, slick clay.

We don't understand the question?

Im sure if you have a job you know time is money. If he paying for it to get dropped off in the front theres no need to accommodate. Im sure you talk before you think all the time

The issue is that he does not want to drive that far, the issue is he was hired to do curbside delivery and the amount of time to take several pallets 1/2 mile round trip would take quite a bit of time. Taking too much time would in turn: a) throw out the delivery window for every other drop off that day and b) he has a boss to report to whom would be quite angry with too much time spent on a single delivery. :)

Same here. I forgot to subscribe when I was watching. I finally found it again and made sure I subscribed. 😊

Nope

The driveway he was whining about was a 12' wide asphalt road.

That option is available through Home Depot if you want to pay for it.

@@kmoecub Cool...I did not know that. I think it's very fair to expect folks to pay a premium for the extra service.

TRUE, and I'm curious to see where Curb to Curb is written. Obviously the customer doesn't have it in writing or see it or is playing dumb. Which is it. Why doesn't the driver show the clause where it is WRITTEN??? To end the arguing with a customer.

You give your time away for free?