yeah, thats a pathetic "repair". thats exactly what I'd find when "saving" a friend at 16 years old from a self implicated electrical problem... "why did you connect the wires here". I donno, I couldn't find wires that matched the color.

@@volvo09 what do you mean? Helping a friend cover up their bad repair?

They can pull up Ivan's channel in the future and they will know how to deal with this repair.

Yep. They're looking at their phones... clearly not watching Ivan or Eric O. 😂

@@GregoryGlessnerViolin they'd have gone to college if they could think

Yes I watched that video too. Then I see this one....wow! Just blows my mind. I would have lost my shit at the dealership and they would have fixed it under warranty! Like come on...not covered under warranty because an "aftermarket" device was plugged into it?? I'm just getting angry posting this message...lol

@@marcstewart2328 Amen, that service desk employee would of had my ham radio plugged in his arse ... Absolute shite I heard at dealerships (gone in for parts collection) when fluffing off customers is disgrace ... People want give new cars the middle finger ... problem be solved in 12 months no new car sales lol .

I think you are correct.

I kinda disagree, Duane. I think they had someone from the grease rack do the job. If there's a mechanic that would mar up a new car like they did around the outlet he should be fired. Most owners of a brand new car would be upset over that. That dealership needs to be reported!

Something has happened over the last year or so at dealerships especially with regard to their service departments, where customer service has gone straight into the toilet. I mean it was never really all that great, but as of recently it has hit absolute rock bottom with their lies and sleazoid tactics. I am convinced this has to have something to do with lack of revenue stream, and they are being given a directive to maximize profit, including intentional misdiagnoses and "tricks" (such as not plugging in a 12 volt outlet properly) to fool the customer into paying way above and beyond what would actually fix the problem. My local Honda dealer has even stopped doing oil changes on Hondas that have 10 years or 125,000 miles and up. The only explanation can be that those service jobs don't generate enough revenue or they are trying to get customers to trade the car in and pay outrageously overinflated prices for a newer model. It even extends to the sales department where dealerships are trying to get away with surprise markups for stuff like wheel locks, window tint, "paint oxidation protection," and extended warranties that the customer never agreed to, using the lame excuse of "Oh we can't do anything about that it it's standard dealership policy to include this stuff on all our new vehicles." Give me a BREAK. They can all go to hell as far as I'm concerned.

even a 6 year old could of ohms tested a power outlet

@@petepeabody8905 A simple battery and test light would have sufficed, I would not want someone working on my car that did not know such a simple thing.

the stealerships are not focused on fixing anything,, they are focused on taking money from people, by any means possible. another issue is most young people are so distracted by thier cell phones they cannot think anymore. they cant even go piss without checking thier phones,.., ive seen this so many times in public restrooms,,, pecker in one hand, phone in the other.. its a sickness.

@@petepeabody8905 Now Now don't be under estimating a 6 year olds ability 😊, I could test things with my Dad's AVO 8 when I was 4 with no problems 😉😊

Perhaps the dealer guy dident smoke or haven’t advanced to two wide DC circuits :)

I think I'd insist they replace the panel (and reimburse me for Ivan's fee) . Asking nicely probably won't result in any attempt to make the customer happy.

Why, so they could install it upside down?

If you went back and asked the dealer to replace the panel that was damaged they would just say that Ivan did it

@@sewing1243 , no no no! You would be asking them to goof up the rest of the dash!

They seem to not know how! Quit while your ahead.

I agree 100%, they were too lazy and wanted a quick fix. Have them replace the part that is scratched. Replaced by a mechanic that is capable to do the job, not the OJT guy that just was trained on oil changes. This definitely causes some trust issues with the dealer.

@@craiginswflorida9324 Absolutely. And, sadly, this kind of unprofessional behaviour from dealerships seems to be widespread. Given that I'm in Australia and, judging from your user name, you're in the US. Nothing about this dealer's behaviour would be any more surprising if this had been filmed here. Even more of an indictment, it's almost an expectation.

I would complain about the scratches as well, but I would not expect a solution because you know that without any video proof they would just blame him stating that he said he "Installed" a ham radio into that area instead of just saying he plugged something in and blame him for the scratches. As that's how these "stealerships" work nowadays.

I took my BRZ in to warranty the steering wheel as the leather was flaking. The access panels on the new wheel looked like a victim of a horror film.

at $150 per hour, they should be putting new panels in

they need to be shut down if not burned down

The flat rate pay system needs to go away.

Held responsible?? Customer didn’t pay any $$ it was covered under warranty But yes.. tech working on this vehicle is a retard or was trying to flat rate this customer

Just link to this video and notify Subaru of America about the dealer in question. It might not help or it might - but if you are lucky then they will end up taking care of the scratches caused.

@@ehsnils thank you for the idea

I'm pretty sure the Magnus Moss Repair Act would kick in here. Basically, the MMRA states that a warranty can not be voided if the part was being used as intended. Also, they can't void a warranty for you doing your own repair work unless you cause damage. Even then, they can only void the warranty to what you damaged. If you try puting in an aftermarket radio they can't void the warranty on the transmission for instance. Also, these rights CAN'T be signed away, regardless of what any contract states.

@@matts1166 I think that's why they tired to say the warranty would be void for that Circuit.

I just watched it as well! This is what got me into auto diagnostics since I've had bad experiences with shops, i didn't think it was this bad.

yea i just saw Erics video also , your right, i recent had a no start at my shop, sure enough the garage before me put a computer some sensors and who knows what else, it was a bad ground on the park neutral switch the whole time , just looking at the park drive data stream showed it was still in gear when it really wasn't

I'm a dealer tech, and yes we do cringe when we see this. My standard is "is this how you would troubleshoot or fix your mom's car?" It saddens me to see this. Also, the fuse wasn't blown, so obviously the circuit was not overloaded. If you screw over the customer when it's under warranty, you'll never see them back for the "gravy". Too many short-sighted fools out there.

@@nickmayo2974 I tell my techs and apprentices this almost word for word! "Would you sell this service or repair your mothers car like this? No? Then why do that to a customer?" Some techs just don't think about a good reputation and repeat happy customers

@@cjmazdatech One satisfied customer will tell maybe two or three people.A dissatisfied customer will tell hundreds.

because you have a so called warranty, so no money comes out of your pocket. why else would you buy a new automobile

To be fair, some dealers are very reputable...like our local Toyota dealer.

Subaru is notorious for not honoring warranties. Trust me i own two and never will again. Both cars leaked oil after the warranty period

It is also hard to find a GOOD independent shop.

@@petepeabody8905 yeah keep that in mind , when dealer said to you to change oil after 30.000km :)) i m sure no money will run out of your pocket 😂😂😂 buy and never ever service anything at them if you want to have a car..........

Disagree about the customer on video. I'm here to see Ivan's diagnostic process.

I'm usually the type to come clean but in the case of a car dealer HELL F^%&in no! They deserve every screwing over that they get. And yes, the fuse was supposed to protect the socket. Problem is with today's cars it probably supplies several other critical functions so you have to take it in although luckily not with this one. Thank God we have people like Ivan, Eric and Ray. I just wish I knew someone in my town who wears the same big "S" symbol on their shirt like they do.

@@wolfgangmarvelous7239 Well, he didn't get in the way, and we got a first-hand accounting of what happened.

@@wolfgangmarvelous7239 LOL, the customer plays a huge role in the diagnostic process.

@@billbyrd9845 this time but it can be kind of infuriating when a customer is hovering or holding your hand and in the way when you are trying to work/think, there's two sides to this coin :)

the computer did not tell them what was wrong and how to fix it

Amen. This kind of shit makes my stomach turn.

same here. anyone who buys new is getting robbed...

Stupid isn't illegal is why .

​@@shaneprescott432 the tech has been trained to not FIX anything unless they can get a grand to 1500 out of the customer.. I had a 2005 nissan frontier, airbag code. anytime I reset the system, and someone sat in the passenger side, it would disable the airbag system and set the trouble light,, went to dealer,. they wanted to replace the whole seat, for 1500 bucks, and said if that didnt work, they would investigate more.. I drove around for 3 years with no airbag protection,., one day I decided to unzip the seat cover, and noticed some wires that ran near the top of the seat were rubbed thru.. I soldered them and heat shrinked them and it fixed my issue.. the tech just will not do any work, unless you agree to a thousand in parts, and all the labor hours needed.. any problems with airbags should be fixed for free for the life of the car, because they are made so flimsy nowdays, if the airbag system doesnt work, the chances of u surviving a bad accident are very slim.

Id ask for a new panel let em have what they scratched

I have an issue with my Subaru where one of the keys no longer can start the car due to it not being recognised by the immobiliser suddenly. Subaru couldn't fix it so they blamed it on the installation of a caravan brake controller that admittedly was poorly done by the prior owner which I had removed and cleaned up. Apparently heat-shrink on a wire can cause a computer to drop out the ID of a key....

🤣

Aw, you beat me to this joke

yeah what the heck!

Exactly that’s the reason for the fuse. And as for using aftermarket accessories invalidating warrantee beggars belief. I hope the customer will claim for your time and scratches the main dealer caused.

I think Subaru only built that not knowing that a buyer would actually use some accessory they paid for. Has to be the cheapest components they could find for the build.

You and me both! Dealers and repair shops have cause more damage to my vehicles than they have competently fixed. Grease on seats, ripped / damaged leather steering wheel, chipped or scratch paint ... broken plastic clips.... you name it. Good luck trying to get them to fix their screw ups. They wont.

@@Ram14250 I went to a Toyota Dealership in Blair County PA for warranty work. They broke my instrument cluster bezel, somehow got a piece of paper towel inside of it, told me that it was already that way etc. I noticed that my radio didn't work, and they said that it's not their fault due to the "mess" of wires inside of it. I told them that it was installed by Toyota as well by the previous owner. Turns out that was a harness that was not plugged in. A week later I noticed that they broke my dashboard vent adjuster and out of the six screws to install the new bezel that they protested and that they had only installed two. What a joke, I wouldn't let them oil the chain on a tricycle (joke).

All good points for a better install. But temporarily, he could go into his radio's Menu Settings and switch it to a Low or Medium Transmitting power. Whereupon the Amateur Radio would draw significantly less power from the 12 volt accessory/lighter socket. 73's ZL3KAT

It really gives stealerships a bad name. It's a very basic repair most anyone with decent skills could make.

@@TheFrenchPug Not all dealerships are stealerships, but I know what you are saying.

@@lvsqcsl True. But how do you make the distinction as to who is not?

@@TheFrenchPug Look at how they treat their customers and how they charge for repairs. I recently had a repair done and they said they couldn't definitively say that it was part X or part Y. They replaced part X but that wasn't the issue. They replaced part Y and didn't charge labor because they said I had already paid for labor. I continue to patronize them to this day.

@@TheFrenchPugTell them I think this is broken and needs a new one (something you know works) If they come back and say this is how much can we do it walk away. If they say there's no problem you're good chances are.

I think the Magnus-Moss Repair act would have the warranty covered. The MMRA states that no warranty can be voided when you use the product as intended. Unless Subaru has it stated in their manual that only Subaru approved devices can be used, I'm pretty sure it's total bullshit by the dealership.

The stealerships are hurting. I recently brought my car in for state inspection and they tried forcing me to buy 4 new tires in order to pass the inspection even though the tires were just over a year old with between 8/32- 9/32 of tread left. I declined and they passed me so goes to show a lot of places are trying to scam people into replacing what doesn't need to be replaced.

One thing I have noticed is mechanics cannot handle the difference between to and too, and there, their and they're. I work with mechanics.

It sure doesn't feel that way when you can't figure it out. lol

🤣

Hahahaha!

Thank you for the kind words Chuck!

Why should it not be a good idea? The outlet is rated for the appliance plugged into it - no problem!

@@garyhardman8369 A typical mobile 2 meter radio will pull 12 to 17 amps. The outlet was limited to 10 amps. I think some hams confuse the radio frequency power output with the power consumption of the radio. An 80 watt radio (RF power output) may consume 235 watts of electrical input power. Most mobile radios will have an RF power output of 40-60 watts with some as high as 100 watts. The cigarette lighter outlet is not designed for those sustained power levels. Also, wiring directly to the battery reduces the possibility of "alternator whine" in the transmitted signal.

@@j.t.johnston3048 Yep...even it all it was using were 10 amps but continuously 10 amps in my opinion would be pushing it. Those power plug or cigar lighters are typically designed for intermittent power draws or small continuous draws such as cell phones, razors etc.

Even more important is for transmitters to have a good ground (plane). Cigarette lighter outlets do not provide a solid ground with the sliding contact of the adapter. You need to wire a separate connection directly from the car body/frame for your mobile rig. Those 40-100 watts of rf power and crappy grounds will eventually fry important modules in your car.

Who are you guys talking with in HAM while driving around though? Y'all know we got cell phones now or do you still play hide and seek with use trucker slang on CB's also?

Do you really want that dealership working on your car? It's going to end up like a car in a Mad Max movie.

Training seems to be lacking.

Finally, you called it well

Or the owner try and replace it after melting it and just blame dealer so ivan will feel sorry for him!

Usually those are shared with the obd2 port power.

Webber Grills...you're right. I remember that ruling. It's a grill for God's sake!

Great comment 👍

The culture needs to make sure and pay the tech for the time worked not for what the book says. So cut corners to beat the book just beats your own wallet. And jobs that go wrong can get done right because they aren't working extra hours for free. I know techs like working 8 and getting paid for 12 but often that means they are cutting corners and doing 1/2 assed work.

yeah... trying to run a rig off a cigarette lighter is just asking for trouble. I'm not into Ham radio, but my dad is a huge fan. Everything gets it's own circuit, everything is fused on it's own, and then either relay to ACC power or direct to battery depending on how 'important' it is.

I ran my rig off the lighter socket for a year after I bought my truck because I was searching for a path through the firewall without having to drill holes. It ran just fine - even at 50W. I did eventually run an 8 gauge from the battery though.

You need to calm down my dude

You mat have guessed but you did not diagnose anything. Big difference.

@@ProblemChild-xk7ix Fair enough.

No fricken way! Is that how they do business everywhere?

@@TheFrenchPug Don't know. I have 45K now and have done all the service myself, fluids, etc. Haven't had the car back to the dealer since.

@@groosbro1 I only do what I can myself as well on my BMW. You are probably a notch or two better than me though. Sad you can't trust the dealer unless obvious warranty repair.

More notice I think.

Dealers pay dog shit. Therefore you get dog shit diagnosis 👍

Everyone is getting dumber and has less pride in what they do. Mostly because it isn’t incentivized in the immediate role and people can’t think to play the long game and see the value they add to themselves carrying pride in doing anything.

@@bleebleblahble8833 Great point.

Dealers pay crap, and the good techs have moved on to better paying shops or out of the car biz completely. Whats left are in- experienced, underpaid, untrained bodies with a pulse.