Dimplex Quantum Heater Case Study

Dimplex Quantum Heater Case Study - Living With Quantum

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11 жыл бұрын

www.dimplex.co.uk/quantum. Life with Quantum - An extended look at reviews from Lesley, Tony, and Matt, three homeowners who had Quantum installed in 2012
This case study is a collaboration between Dimplex, the world's largest manufacturer of electric heating products, and SSE, the UK's largest generator of electricity from renewable sources. Dimplex Quantum doesn't waste heat during the day, and ensures that heat reserves are available when you need it the most.
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Пікірлер: 52

@griffdaz1982 3 жыл бұрын

I just moved into a disability housing home and these were newly fitted. I've never used economy 7/ storage heaters and dread if I'm using them incorrectly. I found the settings really confusing and time consuming. Going through 6 heaters settings for every day and the 4 times per day. I'm hating this system but there's no other option. I have them set all day but minimum hours each period. I don't know if they automatically heat up at night off peak or do i need to do this myself somehow. Dimplex electrician that fitted them was an arsey idiot. Called him out twice telling him they not providing heat. He hits boost saying "they're fine,i suggest you read instructions". I noticed spurs red lights weren't on & idiot hadn't switched fuse box on. I didn't realise they ran off seperate box. Rang him with a few "suggestions" of my own.

@nrg-5003 Жыл бұрын

These things have saved me fortunes compared to my older heaters, I really don't understand why people are having so many problems with them? They are so easy to program and once they are programmed you barely need to touch them, they also come with a manual which is very easy to understand or if not you can easily download it! RTFM people it's not rocket science!

@laneylydon9029 2 жыл бұрын

I have an heating upgrade and I love these heaters. I no longer have damp in my home and I can actually feel the heat then I could from the old storage heaters.

@eileenaustin2 Жыл бұрын

i have just had my old dimplex storage heaters replaced with quantum storage heaters.i love them,i do not need to look at weather reports to set manual controls.im at home most of the time,ive adjusted the contols to home all day.thats it i do not have to worry about the correct adjusting of controls.i only need to heat the lounge.it heats it very adequate.i would recommend these to anyone,a revolution,and can heat one specific room.Thankyou Dimplex for 5 STAR PRODUCT

@user-bx2cg2ec8c Жыл бұрын

What temperature do you have your heating on.just had theses new heaters done 2wks ago.still not sure about them as yet.

@lindaallen7113 3 жыл бұрын

I have the Quantum heaters installed and, after turning down the heat and putting them on 'out all day' (even though I'm disabled and home all day) I still need to bring the bill down A LOT. Have now signed up to a better tariff but need to change the O/P times to fit the tariff. Can't seem to do this as when I try it just flips to the next screen. Any help out there?

@churchshaw1 3 жыл бұрын

Why when I put my heater at 21, when I get up in the morning it has gone up to 26, this has only happened a couple of times but it was not particularly cold last night, this morning it is like a sauna in my room,. Found there number but no one there.

@robynvalorose9665 Жыл бұрын

I'm struggling to figure out how to program this heater. I'm freezing......!!! It's hot at night when I don't need it and cold during the day when I do. The fan is noisy which is a pain....

@Anthony-np9cn 8 ай бұрын

What is that count down ticking noise that comes on and off ???

@NukeHealPlay 8 ай бұрын

dont understand how these work. I have Quantum 125 model installed but its cold in touch after morning with factory settings. what are most efficiant eco 7 settings and timings to save money on these? confused about settings it doesn't say anything about off peak.

@brijones9311 Жыл бұрын

Storage heaters only make sense if you can get an economy 7 tariff. Why are so many suppliers removing this option? Last time I looked SSE was one of them.

@corinnalumley5025 2 жыл бұрын

04/02/2022. I had 4 of these fitted last year as part of a grant, in March 2020 just before lockdown, after having my solid walled cottage insulated internally. ( Just glad I didn't have to buy them) I've had properties with storage heaters in the past, & been quite happy with the cost, but with these, I can't control the "input" at night, as was possible with older models. Each heater is using between 9 & 12 Kw each night ! that's an average of 40 kw a day, at 13p per unit ( my current night rate) that's over £5 a day...£35 a week £140 a month (minimum) ( My total electricity bill for December was nearly £200!!! I USED to pay £60 a month on average over the year... I can't afford to have them on at that rate. I'm wondering whether there is a way to control the input by lowering the temperature requirement. I've gone into advanced settings, but can't see an option for this. ( I run them on out all day mode)

@janetbance3997 3 жыл бұрын

I have the dimplex quantum heaters but they are costing me a fortune at night can I turn down the input

@gordonsmall9894 Жыл бұрын

Well rehearsed I take it they work for dimplex.

@officialsimonharris 2 жыл бұрын

I have two brand new Sunhouse ones, they look great, they cost a fortune to fit, operate correctly, charge up and the timers works fine BUT THEY SIMPLY DO NOT KEEP THE ROOM WARM. The large one I have is over specified for the room, there are no drafts, it's the biggest one and yet THE ROOM IS COLD. and by cold I mean I am constantly monitoring with a digital thermometer, I can see what is happening by 1/10 of a degree, when the heater comes on the area around it slowly gets slightly warm and then does not get any warmer, a few degrees max (takes 2 hours to have any effect) and never to the minimum 21c thermostat setting. These things operate very slowly, only work in a room that is already warm, they do not heat rooms up and keep them warm in the same way that water filled gas radiators do.

@susannemunslow-adair 3 жыл бұрын

Mine costs a fortune to run. I’ve had to turn most of them off as it had an annual forecast of £4999 electric cost. It is unsustainable. I’m a pensioner so am always feeling the cold.

@medceltic 2 жыл бұрын

How to set Dimplex Q-Rad100E - the intelligent electric radiator from 23:00 to 08:00 am ? please

@paulavalorose2584 Жыл бұрын

Just watched this video......absolutely hilarious....!!! 🤣🤣🤣 Wonder how much they paid these people to say this....??? Took me ages to figure out the timer, even called Dimplex for help and was put on hold then told someone would call me back and they never did. Thankfully I've got good neighbours who helped me.....

@jimmyc7322 3 жыл бұрын

Hi, do these need the full 7 hours to heat up or can this be adjusted?

@ianmancini3094 3 жыл бұрын

Absolutely rubbish for me and my neighbours who had them fitted by housing association. Very expensive. When it's reasonably cold by the late afternoon they have lost a lot of there heat.

@zoomzoom7444 3 жыл бұрын

I'd rather put in my hairdryer to warm up my room than these useless storage heaters.

@dave-3187 7 жыл бұрын

can you please tell me if I turn them down to16 Celsius im i saving heat so I can turn them back up in the evening

@dimplexinfo 7 жыл бұрын

Hello Dave, please email customer.services@gdcgroup.co.uk with the model number, name and address and the problem and one of our team will get back to you. Alternatively you can ring our customer service team on 08448793588 with a charge of 7p per minute - James

@stevenwhittington3480 6 жыл бұрын

Dave - s

@XZinvideos 3 жыл бұрын

I’ve got the 150 dimplex, what energy KWH does it use every hour? Haven’t got a smart metre so can’t fathom how much it’s going to cost!

@jumpxx2012 3 жыл бұрын

quantum heaters are a joke they dont give out much heat and the control settings the heating engineer couldn't even understand them already burnt up my weakly electricity money before the weeks end we all got them and the lady next door is freezing also shame on dimplex

@susannemunslow-adair 3 жыл бұрын

I was charged £600 for six weeks heating set at 21C, in a one bed house. It’s too much!

@susannemunslow-adair 3 жыл бұрын

@@jumpxx2012 I agree with you they are so expensive to use.

@lindaallen7113 3 жыл бұрын

@@susannemunslow-adair I've got the same problem and struggling to sort it out. Was told they would halve my bill and they have doubled it. Pension just doesn't stretch that far.

@thebrightsideofthemoon5829 3 жыл бұрын

@@lindaallen7113 what heating did you have before these were installed?

@MSM101 3 жыл бұрын

My landlord installed these heaters for me last year and I ran 4 Dymanic Quantum Heaters on "Home all Day" setting. I also switched my provider to ensure that I would get the best possible deal for my electricity (I'm all electric). The electrician told me these were state of the art and should get me around a 20% saving. I paid £134.50 by D/D each month and by 25th of June 2020 my electricity was £1278.00 (yes that's correct) in arrears. IN ARREARS! The total bill came to £2488.50. These heaters were replacing ancient, old Dimplex XL heaters and I went from 5 of these down to 4 of the Quantums. I can here in the hope that I'd see something that would convince me to fre these things up again this year as I cannot afford a similar bill for 2020/2021. Can anybody advise?

@zoomzoom7444 3 жыл бұрын

The only thing I can suggest is to buy oil filled radiators. They should cut the cost by half. 🙏 I also had these installed by my landlord. They don't even best well. I feel your pain.

@MSM101 3 жыл бұрын

@@zoomzoom7444 Thanks for that, I've been down the oil filled rad route and they are just as expensive for me. I've had my meter bench checked and replaced twice due to my horrendous bills but no matter what I try it costs a fortune. I'm now using only two heaters and the rest of the house is at a steady 4 degrees (that's the same temp as the average fridge).

@Lilyflowers659 2 жыл бұрын

Are you in economy 7,

@MSM101 2 жыл бұрын

@@Lilyflowers659 I have a dual rate meter.

@whiteswan6029 2 жыл бұрын

@M S M • Sorry to see you're having difficulties with this new Quantum Heating system. This is new to me now, since 6th January 2022. So far, like you these heaters are complicated to control, and I believe it's consuming energy in an uneconomical way. eg. the fans, and time settings when it's colder. SSE changed my meter from a Superdeal 3 rate meter. With two supply lines for 3 readings. Day, night and stored energy. It provided the pm boost every day. 2 - 4 pm. A single rate meter has been installed for Economy 7. Giving just the two readings. Day rate and night. Next, this meter is being upgraded to the required smart meter. The Government requirement. I'm told they can be programmed to the Economy 7 setting. Especially for these storage heaters. The meter will be Version 2. I'm new to all this programming for usage. It's really awful that you are being overcharged. Perhaps you can get help from Citizens Advice Bureau. If Housing Association, they have support staff I'm told. Hope you can resolve this ridiculous scheme and get your money back. Best Wishes to you.

@alfredroyal3473 2 жыл бұрын

Complex (like the starship Enterprise controls) and very noisy. Ticking noises can go on for 2-3 hours. We paid £1200 and have just told them to remove the crap. We replaced a silent Dimplex as it started clicking and we couldn’t get a replacement part. The new ‘improved’ Quantam was noisy. Avoid.

@paulavalorose2584 Жыл бұрын

These heaters are noisy....!!! Hot at night when I don't need it and not much heat during the day. Timer is complicated to set, needed a neighbour to help me and he got confused even though he's got the same heater. After reading several other posts I'm dreading my next electric bill...what is going on...??? Unfortunately these were installed by a housing association so I'm stuck with them...!! I'd not recommend this heater and am thinking of purchasing a small electric plug in heater to save money and heat up my flat.....

@5hanesBoard 6 жыл бұрын

Hi. I don't fully understand the SP range settings. If the low SP setting is always set low will that reduce the amount of stored heat when the main control dial is still set high over night? I ask because some mornings the heater is full of warmth, and other mornings very little heat is stored. In both cases the air temperature is very cold. Thanks.

@dimplexinfo 6 жыл бұрын

Good afternoon ,The SP range is the Set Point range ie the limits at which the thermostat will operate. So 10-30deg , 7 -35deg or whatever the end user may wish to choose. The lower end of the will not affect the amount of charge that the heater will take as we normally assume the ambient in this country within the property will be greater. Assuming this is a QM the charge taken will be dictated by the calculation the heater does at midnight. If there is insufficient heat then the input should be increased accordingly. Hope this information is helpful, Regards Carol

@jonpaul674 2 жыл бұрын

I have just removed a Quantum heater from our kitchen it didn't warm the room , dimplex have ruined there product there storage heaters used to be very good but not now , we only had it in for a year .

@gazza8596 6 ай бұрын

My full house is full of these they cost a fortune and there always stone cold

@jemmaseymour6260 Жыл бұрын

What a load of beer wax

@MrBlackbamboo 6 жыл бұрын

how the hell do you keep it on all the time there shite heaters easy to control my ass

@dimplexinfo 6 жыл бұрын

Hi, If you are wanting to release the stored heat during the day then required to be set on the home all day setting. Do you have the instructions? Kind regards, Emma

@paulbaker9308 Жыл бұрын

I wish some of these crackhead reviews would mention using this heater without plugging into the expensive daytime electricity.. I have these heaters but don't use them I use oil filled heaters on timers for economy 7 I don't want to waste money running a fan on daytime electricity prices