Etsy Sellers Are FURIOUS - CEO Josh Silverman Ignores Message

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Ай бұрын

Etsy Sellers Are FURIOUS - CEO Josh Silverman Ignores Message
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Пікірлер: 601

@jennykay780 28 күн бұрын

Etsy wants us to respond within 24 hours to our customers yet they ignore us. If I’m paying their monthly fee I should be able to get support

@erinn5055 28 күн бұрын

What monthly fee? Etsy doesn't have monthly fees.

@caribguy2007 28 күн бұрын

The $10 is not a fee and isnt half of that just credits

@roguepixie269 28 күн бұрын

Lol yes they do. It’s $15 just to register a new account. Not to mention $10 a month to keep a shop.

@erinn5055 28 күн бұрын

@roguepixie269 The $15 is a one-time fee, not monthly. And it does not cost $10/mo. to keep a shop. If you're talking about Etsy Plus, that's an optional premium plan. It's not required at all to keep a shop open.

@kaistockman6443 28 күн бұрын

Yeah, I don’t see how they can make us respond within 24 hours and yet they say they will take up to 72 hours, and last time I contacted them it took around two weeks to get a response. Hypocrisy in my mind.

@DigitalDarling88 28 күн бұрын

In US sellers have to start reporting Etsy to the Better Business Bureau immediately for unfair suspensions, non payments, no customer service, etc. Etsy will respond to that.

@brandcreators 28 күн бұрын

hmmmmm, not a bad idea, but sellers would also need to prove they were suspended without violating TOS. But, yes this could work.

@nebulousvoid 28 күн бұрын

BBB no longer has the teeth that it used to. It has become a political organization.

@DigitalDarling88 28 күн бұрын

@@nebulousvoid I don’t know but Etsy responded after two months of nothing else working. Only took two days after the complaint with BBB. I’m guessing they are getting a lot of complaints about Etsy…

@gigiartstudiowithartistvir3919 28 күн бұрын

BBB is a joke. It's not a real watchdog, but a private business that happily takes business's money for membership. It's a brand only, and illusion.

@TheHazelip 27 күн бұрын

Nobody gives a damn about the BBB.

@rodneykittle4620 28 күн бұрын

Etsy would be nowhere without sellers. Giving sellers clear instructions and explanations of rules and procedures is the minimum expected.

@brandcreators 28 күн бұрын

I totally agree and maybe they will see this video and make some changes.

@dgt553 21 күн бұрын

Totally agree

@greenphoenix687 28 күн бұрын

I find it baffling that there is no support for the people who are actually making them money and making their business viable. Just bad practise and disrespectful in all the ways.

@LucyHowell-wb6nu 26 күн бұрын

Obviously they don't want us to be able to reach them.

@gd8205 23 күн бұрын

It doesn’t matter. Where will you go besides Etsy??

@lafsatx 27 күн бұрын

A class action lawsuit would get their attention. It may sound frivolous but when you threaten their money they will listen.

@user-nb2sq5hy5r 28 күн бұрын

We need a new platform. Let's just replace Etsy altogether.

@vickieclark5931 27 күн бұрын

Many are going to the platform goimagine. I may start on that platform. I can't see etsy around too much longer with all the boneheaded things that they are doing.

@SanjaZ689 20 күн бұрын

There is no global platform like Etsy. Etsy wanted monopol from start, their first move was to buy all small platforms and integrate it into Etsy.

@staciphelps4034 28 күн бұрын

I can’t imagine Etsy is unaware… they just don’t care.

@brandcreators 28 күн бұрын

Well, then we need to be the squeaky wheel and get louder.

@staciphelps4034 28 күн бұрын

@@brandcreatorscrossing fingers it helps!!

@nebulousvoid 28 күн бұрын

I can imagine them oblivious.

@staciphelps4034 28 күн бұрын

@@nebulousvoid lol…that’s true, too…

@ArtesMess 26 күн бұрын

They don’t care at all because you’re not going to leave .. leaving the platform is the only option to get their attention.. when they start losing money ! Even if they did start fixing things I won’t be coming back due to my experience

@Laflaqua-hg5yx 24 күн бұрын

I’m puzzled why no one has created another Etsy Platform. This is such a golden opportunity given so many sellers want to move somewhere else but there is nothing similar!

@LilyBecca 21 күн бұрын

I always wonder the same thing.

@amyscardandparty 20 күн бұрын

There are a few platforms out there. All it would take is for us to COLLECTIVELY pull out of Etsy and go to Bonanza or anything else, just execute it TOGETHER and let Etsy feel the pain of what happens when you don't take care of the ones who grew your platform for them. Anybody ready to create a sellers community and TRULY take action???

@racemom777 19 күн бұрын

Theres macari too. My sister sells on there. She does quite well.

@LauraPD 14 күн бұрын

@@amyscardandparty we can't sell on Bonanza from outside the US 😓

@LauraPD 14 күн бұрын

@@racemom777 what does she sell? It doesn't look good, it's like an online flea market or something 😅

@keeshreewithbte 28 күн бұрын

At this point the large sellers need to get together and take everything off Etsy. Let there stocks plummet and them lose customers. It has to hit there pockets

@galaxia4709 28 күн бұрын

I agree!

@tonymiciche7374 28 күн бұрын

Actually the best thing is for some large seller to start a competing platform and take all the star sellers away from Etsy. I think this is an entrepreneurial opportunity happening NOW for someone with deep pockets. Actually, I'm surprised it hasn't happened yet.

@keeshreewithbte 27 күн бұрын

@@tonymiciche7374 I love that idea!

@copperpenny7240 28 күн бұрын

I tried to open a shop yesterday. This is after purchasing various courses, investing hours and hours of time learning and creating things, opened the shop, got it all set up, submitted my bank account (they already stole the start up fee), confirmed my email etc. Went to bed and came back in the morning to add items and found the account suspended. I clicked to appeal and filled out the form. An hour later i was sent another form email saying we reviewed your shop again and its staying suspended. It says i have no course of action. I didnt even list products. So now what? Can i even try to open a shop under another email address? This is just nuts. But of course, they stole the start up fee immediately. Now I've got to contact my bank to get it back. What a joke.

@Liz-wz8dh 28 күн бұрын

That seems to happen so often.

@MissGabby76 28 күн бұрын

😤😤😤 Unbelievable!

@strathblaneguy 28 күн бұрын

exactly the same happened to me - didn't even get a product up, except for the dummy listing.

@carolh2745 27 күн бұрын

Copperpenny, do have have another Etsy shop that was suspended and you tried to create a replacement account? Your new account can't be suspended unless you're replacing a suspended account.

@copperpenny7240 27 күн бұрын

@@carolh2745 No, this wasn't a replacement account for one that was suspended. I don't have any suspended accounts. I have a personal account that I make etsy purchases from but don't have a shop.

@juxtagirl2102 28 күн бұрын

My friend had a shop shut down after an animal activist targeted him, harrassed him, then reported him to etsy for animal cruelty. The reason? My friend had a decal in his shop that he makes that said, "My Pets Poop Breakfast" with a picture of a chicken on it.... When etsy shut his shop down, he appealed, and they denied his appeal and told him he can never have an etsy store again. Over a silly sticker.

@psychtidbits5803 28 күн бұрын

They are disgraceful!

@Liz-wz8dh 28 күн бұрын

What a joke. Etsy has really fallen down on the damn job.

@vickieclark5931 27 күн бұрын

But yet, all of these dropshippers and others that don't do any creativity keeps their shops going.

@StopTheWorldIWantOff65 27 күн бұрын

Get out!

@BBoyBFit 26 күн бұрын

Violation of his 1st amendment right.

@jmelwak3 28 күн бұрын

The entire no support thing is just baffling to me, a company this size does not have any support for its sellers. how did they even get this far?!?!?!?

@backyardpatch 28 күн бұрын

I have never been suspended, however I am now afraid to spend much time improving my shop because of fear of shut down. I feel I should put my work in elsewhere.

@vickieclark5931 27 күн бұрын

I'm in the same boat. So far so good on not being suspended. But it's just a matter of time that it will happen to you and to me.

@NeneAlokasBlog 14 күн бұрын

Sadly it will happen one day.

@vibes5916 27 күн бұрын

EXTREMELY frustrating!!! My shop was suspended in December without a reason and every time I have contacted them I get the same generic email in response then NOTHING! Thank you guys for making our voices heard!!

@MA-jx6yq 25 күн бұрын

reporting Etsy to the Better Business Bureau immediately for unfair suspensions, non payments, no customer service, etc. Etsy will respond to that.

@gretaeberhardt541 26 күн бұрын

How is it legal to take the $15 fee, shut down a shop within a day and not refund the fee? Is this just a money making scheme because many stores never sell anything? Someone make it make sense.

@kims9202 10 күн бұрын

It is stealing plain and simple. FTC needs to address this.

@makeyourlifeaworkofart 28 күн бұрын

I finally put my shop on permanent vacation with a blatant announcement that I’m no longer on Etsy. It was the last straw when they put my shop on reserve for a surge in sales for Mother’s Day when I SELL Mother’s Day gifts exclusively! I’m done. Been on there since 2009. This is ridiculous at this point.

@absolutefreedom8035 27 күн бұрын

you have a shop just for mother s day? i mean I understand that is not what Etsy wants.

@makeyourlifeaworkofart 27 күн бұрын

@@absolutefreedom8035no, I sell products that are targeted as gifts for women, but a large majority of those products are given as gifts for Mother’s Day, Christmas, etc. so Mother’s Day is just as big as Christmas for me. But this flagged the system because I suddenly had a 700% increase in sales last month.

@makeyourlifeaworkofart 27 күн бұрын

@@absolutefreedom8035I’ve been on Etsy since 2009. Etsy doesn’t know what it wants anymore.

@makeyourlifeaworkofart 27 күн бұрын

You misunderstood what I meant. I sell gifts for women- particularly women who have children.

@MA-jx6yq 25 күн бұрын

reporting Etsy to the Better Business Bureau immediately for unfair suspensions, non payments, no customer service, etc. Etsy will respond to that.

@stephaniewilson258 28 күн бұрын

I’ve been with Etsy since 2009 and I am done. I will be letting my listings expire through June and I won’t be renewing them. They’ve let too many non-handmade people in and I can’t compete with a lot of the non- handmade stuff. I used to sell a lot of my handmade stuff years ago but it’s gotten down to almost nothing now. But my biggest gripe is nobody else charges me to list. I don’t have to pay to play anywhere else. If I sell I pay but if I list I don’t and I am tired of paying $.20 per item because a lot of my items are inexpensive items and that makes up a big chunk of my expenses keeps me from listing things I probably would list but it’s just not worth it. So I’ve got other platforms I’m moving to and I will no longer be selling on Etsy after the end of June. I’ll keep my buyer but I won’t be selling any longer .

@teejclout 28 күн бұрын

That's so sad, You've obviously worked so hard for 15 years, this must have been a heartbreaking decision. I wish you luck with your new platform x

@corimyers4985 28 күн бұрын

I wanna know where you’re going, lol. I tried eBay and have an Etsy but scared to post really.

@danas986 28 күн бұрын

@@corimyers4985 Best thing you can do is get your own website.

@angellight9500 28 күн бұрын

now they're allowing Chinese stores in....we saw what that has done to Amazon sellers

@AusWorkshop 27 күн бұрын

Etsy are making millions and they just don't care. What's an alternative?

@urmymotivation-fp6rw 28 күн бұрын

yes, we need more support! - and fairness in being notified about a problem, before shutting a store down

@DigitalDarling88 9 күн бұрын

No one ever gets notified! No other business operates like that- eBay, Amazon, etc do not do that.

@jpacrylicstudio145 28 күн бұрын

You have to go to the people who own the stock. He needs to be called out on the Network News, for being a horrible businessman!

@brandcreators 28 күн бұрын

Yes, I think if you can get Stock holder's attention, he would listen for sure.

@Shashaffer 27 күн бұрын

Totally disagree, I own stock, while it’s minimal the CEO has his own personal views that HE goes by regardless of what any sellers or stock owners think.

@virtualwhispers 28 күн бұрын

With sites like Etsy - You have to get it in the news media and take them to court - Them being online they think they can do what ever the hell they want - They did it with Facebook - Etsy needs to have a turn in the courts!

@brandcreators 28 күн бұрын

Sadly, just like with facebook, taking them to court doesn't really do anything (given the 230 defense). The better method tends to be public awareness.

@jarodmorris4408 28 күн бұрын

Take them to court without any reason??? I'm an attorney and that's a dumb idea.

@virtualwhispers 28 күн бұрын

@@jarodmorris4408 How is and dumb idea and without reason - They are shutting down multiple people's businesses without any explanations?? Just because they are online, they feel it's ok to do!

@dianneoberski2212 28 күн бұрын

@@jarodmorris4408 when they take $23 set up fees plus listing fees and suspend your account within minutes, with no email or explanation why. I've constantly emailed them to ask for a refund as they aren't giving me a service I paid for, I'd class that as stealing. I'm just one person, seems like they are doing this to many people. 1000 people at $23 aud or $15 usd set up fee plus listing costs, that's $23,000 + in their pocket right there, at only 1000 people.

@FragmentOfInfinity 28 күн бұрын

"my local hardware store mildly inconvenienced me. TAKING THEM TO COURT!"

@9dunamis 28 күн бұрын

Etsy is irresponsible. A parasite=collect but dont give back

@danas986 28 күн бұрын

I've seen people open a new first seller account, pay the fee, and then get suspended without even putting any products on. Can't appeal, banned forever without an explanation. Surely that is illegal? They just take the money, ban you for reason they won't specify.

@galaxia4709 28 күн бұрын

Illegal I think too

@strathblaneguy 28 күн бұрын

Yes - I reported them to 3 domestic regulators and the BBB.

@144851102 25 күн бұрын

Yes happend to me took money and banned me..

@kims9202 10 күн бұрын

It most definitely is theft, unfair business practice, deceptive.

@DigitalDarling88 9 күн бұрын

Happened every day all day. I’m convinced they don’t want any more shops that are just making money on these poor people at this point.

@petercoscolin7628 28 күн бұрын

I’m very disappointed with how Etsy has been handling shop closures lately. Despite selling only handmade products, my shop was shut down without any explanation. I know of eight other shops that have also closed down, and my wife even closed her shop last week out of frustration. It's upsetting to hear about other cases, like the poor lady who had a shop for six years before it was shut down last month. Why doesn't Etsy shut down the shops selling obvious copycats and violating products, like unlicensed Disney or Toy Story items? These are clear violations of the rules, yet those shops remain open. I recommend building your own website instead of relying on Etsy, as their platform can be so unpredictable.

@MA-jx6yq 25 күн бұрын

reporting Etsy to the Better Business Bureau immediately for unfair suspensions, non payments, no customer service, etc. Etsy will respond to that.

@leannfrobom847 28 күн бұрын

No shop should be shut down without a warning issued by a HUMAN indicating what policy a Seller has allegedly violated. There should be a chance for the Seller to respond to a HUMAN within 7 to 10 days before any shop shutdown.

@stephenbensley281 22 күн бұрын

Just happened to me, no warning and no reason for permanent suspension, hard work and cash down the pan. Etsysupport just said they not allowed to discuss it? WTF

@TeeW215 25 күн бұрын

This needs to go to court. The US Attorney General would be good. I wanted to start an Etsy shop but the stories are a put off because Etsy isn’t responsive. They are also stealing money. Closing a shop right after taking the initial fee with no explanation and no recourse is STEALING. To have nobody to respond to you when you contact is not ideal or fair to people trying to run a business….

@sjinrva9675 28 күн бұрын

I've recently been thinking about starting an Etsy shop, but all these suspensions are making me wonder if there is any point.

@MagdalenaMantler 28 күн бұрын

Same for me!!! Still not sure if this is a good idea now...

@nice2nettles 28 күн бұрын

Same, it's seriously offputting.

@CourtneyCha0s 28 күн бұрын

I'm in the same boat.

@resplendentclarity2188 28 күн бұрын

I'd personally not. Sell at fayres and make your own Spotify website. Funnel traffic from Instagram. The way I see it, what's the point of putting so much work into something that can be demolished in a blink of an eye, that can never be rebuilt due to a permanent ban for life? The foundations are too unstable for a business to grow on.

@elibell19 22 күн бұрын

I actually starting getting registered and then I started hearing about the suspensions, refusal to refunds fees, and etc. As I stated above, no way I'm opening that shop now

@Will4fun 22 күн бұрын

I stopped buying on Etsy 2 weeks ago. I am a buyer and was suspended for 2 months. During that time, I repeatedly asked to have the account reactivated. I realized I was not dealing with customer service, but AI. I could not contact 2 customers who had not sent merchandise i bought. After 2 months, I got an email saying that it was in "error" that it had been disconnected. Also, during that time, I could not use the "help" button to open up a case. These aren't people I want to do business with.

@lifeafterwork 28 күн бұрын

wow - this is an eye-opener - with over 1000 products thinking of quitting Etsy now before getting in deeper.

@brushesflyin 28 күн бұрын

I think a lot of sellers, like myself are questioning what happened at the end of 2023, where their store was getting sales and now for the past several months....Nothing.??? I have contacted others in my group as I thought it was just my store. Then I heard "Oh I thought it was just my store." We have checked keywords, Titles, photos, etc. and cannot seem to discover what happened.

@ArtesMess 26 күн бұрын

Same here I went from daily sale to nothing !

@Laflaqua-hg5yx 26 күн бұрын

If Josh Silverman says publicly that he doesn’t care if a few accounts that have done the right thing are getting thrown under the bus from the AI suspension system in favour of cleaning up the platform this platform ain’t the place for anyone to built their livelihood on and put 100% honest and true effort in.

@TeamCC_4871 28 күн бұрын

After watching so many videos from creators, I decided not to go down the ETSY pathway so thank you!!

@NeneAlokasBlog 14 күн бұрын

Congratulations 🎉

@JeanneFitzpatrick 27 күн бұрын

Yes, we definitely need more support! Our shop was shut down without reason-no warning at all! Not just a listing, but our whole shop. We cannot get any support as to how we violated the terms. We have read through them and cannot figure it out, but cannot get any specific explanation, just a blanket letter.

@charlychai370 28 күн бұрын

I love that you are putting so much effort and voice to small business Etsy owners.

@georgegross9230 28 күн бұрын

We have been selling on Etsy for over five years and were banned on the grounds that we do not sell handmade products. However, we have been manufacturing swimwear in our own tailoring shop for 20 years. Many of our customers are now upset and have also written to Etsy. Unfortunately, they were unsuccessful, just like us. 😢

@KC-ed1dj 28 күн бұрын

Get in touch with Starla Moore. She has a KZfaq channel. She may be able to help you.

@danas986 28 күн бұрын

Are you running your own website alongside Etsy? If not, now's the time.

@georgegross9230 28 күн бұрын

@@danas986Of course, for 20 years.

@georgegross9230 28 күн бұрын

@@KC-ed1djthanks 😊

@sharonalicea7998 28 күн бұрын

Guys, YOU need to do the move and start contacting people from the big “morning shows”. You cannot wait until someone randomly watches this video.

@brandcreators 28 күн бұрын

You got any connections? We are listening :-)

@uturner 28 күн бұрын

@brandcreators, when you search for "do you have a good news story contact" on Google, CBS pops up as the first link. Though I'm not entirely familiar with the process in the US, it might be worth putting together a concise synopsis of the issue and sending it to different media outlets. The practices observed on platforms like Etsy, if replicated in real life, would likely not be tolerated, and where legal actions could potentially be pursued for what appears to be either a significant oversight or a scam."

@danas986 28 күн бұрын

@@brandcreators Have you done media outreach? I'd contact editors in relevant publications.

@nebulousvoid 28 күн бұрын

Almost every megacorp has a pyramidal structure. In this instance sellers are as replaceable as minimum wage grunts. The top of the pyramid always shows contempt for the bottom. To them we are as disposable as toenail clippings.

@annjones9635 28 күн бұрын

I've had an Etsy shop since 2012 and poor customer service has been the norm.... unfortunately.

@hbline 27 күн бұрын

Yes, you right, poor support

@phranne1234 27 күн бұрын

Boycotting Etsy. They don't deserve a penny of my fees or purchases. Sorry, Etsy artists (I was one of you) but this business is no longer ethical.

@POPQUIZNOW 28 күн бұрын

Agreed! This needs to stop! It's just good business to offer SOME KIND of support!

@MalcolmProductions1 28 күн бұрын

My shop was suspended immediately after my first sale, it took over a week to get it back up. Vlad K was helpful with that. Etsy cannot be your only shop, I'm in the process of setting up two others.

@ThemeX666 26 күн бұрын

who are you using for your other shops if you don't mind me asking, Thanks :)

@MalcolmProductions1 26 күн бұрын

@@ThemeX666 I set up an Amazon handmade account, getting ready to list products now. When that's done and working I'll set up my own Godaddy shopping sie.

@elianamckee 28 күн бұрын

Time for a new platform 😊

@brandcreators 28 күн бұрын

I'm not giving up on them yet. It's a really great platform, but like all the others, they have their issues too.

@dessr20 28 күн бұрын

100% agree

@beverlyandkissie8789 28 күн бұрын

This whole controversy has kept the new crafters from even trying Etsy!

@Pottercraft278 26 күн бұрын

I'm one of those. I started making a certain item and selling it in my antique booth. It's been a massive hit with my customers, and they always ask me if I have an Etsy shop. I started searching about Etsy because I get asked so often, and there are so many people that have had negative experiences that I'm not going to even try. I'm already making more in sales in a day than my job pays per week so my current situation is good enough, and my antique booth is never going to suddenly shut me down and not explain why.

@ChristinaCash-so4si 28 күн бұрын

It's crazy that we all pay for a service, (etsy is a service) and we do not get even basic customer service.

@brandcreators 28 күн бұрын

That's why we are working on this. If Etsy is would just give sellers support, the platform would do even better.

@26agica 27 күн бұрын

Yes. Totally right. Etsy does not keep their own rules

@MagdalenaMantler 28 күн бұрын

It's absolutely crucial that long-time sellers and honest sellers don't just get shut down but have a chance to change things if something isn't following a guideline before getting shut down without being able to correct or understand it. I also find it very disturbing, that suddenly it is flooded with chinese low-prize stuff instead of really hand-made things. And that THOSE accounts seem to not be affected at all. i wanted to start an Etsy this year, but right now I don't think this is a good idea.

@brandcreators 28 күн бұрын

Knowing that you wouldn't get shut down for NO reason would go a long way for long-time sellers to feel confident in doubling down on the platform for sure.

@amyscardandparty 20 күн бұрын

Can we send a call out to betrayed Etsy sellers and just leave Etsy and GROW on an alternate platform. There are a few platforms out there. All it would take is for us to COLLECTIVELY pull out of Etsy and go to Goimagine, Bonanza or anything else, just execute it TOGETHER and let Etsy feel the pain of what happens when you don't take care of the ones who grew your platform for them. Anybody ready to create a sellers community and TRULY take action???

@donnafischer7642 28 күн бұрын

I was going to start an ETSY shop but if this doesn’t get addressed soon, I will look elsewhere!

@tintinandpoppy1561 28 күн бұрын

New shop suspended after 3 weeks for no reason. Appealed denied. Am now selling on EBay

@LauraPD 28 күн бұрын

I've tried and it's even worse. No views, no sales. eBay seems dead. Not sure if I'm missing something there 😢

@emmafletcher8716 28 күн бұрын

@@LauraPD I set up an ebay shop too and crickets. I gave up on ebay

@vickieclark5931 27 күн бұрын

@@LauraPD Yeah, ebay isn't what it used to be. I used to kill it on ebay many years ago. I stopped selling there a couple years ago because it became a ghost town.

@NeneAlokasBlog 14 күн бұрын

@@LauraPDYes it’s a dead zone 😂

@bahoujoussama5263 28 күн бұрын

I get suspended after i use public Wifi . While I’m traveling, i lost 3 years of work, and i have more than 20 employees, this is really bad

@Muskette04 28 күн бұрын

I got suspended because I cleared my cookies on my PC and 10 minutes after I clear my cookies all four of my shops were suspended I couldn't log in for almost a week

@katieserra6492 28 күн бұрын

That's terrible!

@gsa7512 27 күн бұрын

@@Muskette04Are you still suspended?

@Muskette04 27 күн бұрын

@@gsa7512 no it took them almost a week to reactivate all of my shops It was absolutely horrible. I don't like how they think they can take away someone's livelihood whenever they feel like it It's actually kind of scary

@absolutefreedom8035 27 күн бұрын

the fact that you cant travel without being flagged is horrendous. they should review their full location/localisation policy, we are in 2024 and many are digital nomads today.

@mayraspeedon 28 күн бұрын

This is pretty scary. I’ve been doing my homework and I was super excited to open up my new shop and start a new business adventure along with my kids and husband. hearing all of this just makes me think I’m gonna go elsewhere. I know I would never intentionally not follow rules, but how do you without knowing the rules. How do you put all your time and effort into something knowing that it can just be taken away at any moment? They are not only losing existing sellers, but future wants to.

@DamaramuHQ 28 күн бұрын

I registered a new shop and it was instantly suspended while I was paying the $15 registration fee. I appealed and received the same auto-generated denial response that EVERYONE gets. Reached out to them via Twitter and got no response there either. They took my money and ran. I'm opening a shop on Redbubble instead.

@angel2483 28 күн бұрын

Our girl Starla did a video and she had over 300 stores contact her begging to get their stores reinstated. That many from one video she made. That is insane!

@erinn5055 28 күн бұрын

Yes, and the vast, VAST majority of those shops were not shut down "for no reason". The amount of time she and Marc had to spend vetting these shops to make sure they really were wrongfully suspended/shut down before being able to add them to the list to send to Etsy was sickening, because most of these sellers knew better. When questioned by Starla, many wouldn't even answer her, because they knew what they were doing was wrong. They were taking advantage of a kind and caring person. It makes me so mad that there are so many dishonest people out there.

@vickieclark5931 27 күн бұрын

@@erinn5055 Yeah, it aggravates me that people do that. It's one thing if you are breaking a rule that you not aware of. But when you are flat out breaking rules like selling Disney products or something like that where you obviously know that you are in the wrong, then that is a completely different thing. They ruin in for the rest of the people that really had a shop shut down for no reason. The lack of integrity with some of these people are astounding. SMH

@propertybyruby5943 28 күн бұрын

I am puzzled why cant Etsy develop a tutorial video once new Etsy seller come onboard (dont do the listing first till they finish viewing the tutorial) and if the said new seller doesnt follow and got suspended (Etsy should be transparent to share what policy and with tick boxes where sellers breach the policy and the list should appear on their dashboard), i think that's valid coz it written what they didnt follow and its crystal clear what had been breach. That way new sellers is able to know on the spot their mistake is and Etsy is able to minimize angry sellers and the standard email that is so so vague. If new sellers are wrongly suspended, they can appeal according to what was breach. That would also save Etsy staff the time to resolve the issue as well instead of reading long appeals. It makes more sense that way since Etsy is adding features like Gift Mode, Growth tips and the beta calculation. Anyway, this is my opinion 😅

@brandcreators 28 күн бұрын

That would be too easy :)

@willhaimerl 28 күн бұрын

Etsy sucks period. Why are people still bothering with it in 2024? They don't care about sellers, they only care about shareholders.

@invisibelle7590 22 күн бұрын

Shareholders seem to be ruining everything.

@IsabellsLaughLearnHub-yo5iw 22 күн бұрын

Yes, we need support!!!

@thomasbredewold 28 күн бұрын

I have 2 suspended etsy shops and actually lost hope of the platform

@funstuff1728 28 күн бұрын

Yes, sellers need more support!

@heatherhendricks699 27 күн бұрын

YES!!!! Totally ridiculous that they don't support their sellers.

@DorySewCrafty 27 күн бұрын

Countless potential and former Etsy sellers have bailed because of the lack of communication and clarity at Etsy. Something needs to change. I see more and more fake accounts selling copied art popping up daily, how is that okay but Etsy can’t support REAL sellers? Baffling. I want to trust ETSY but until the top address the issues we crafters and artists stand united against selling or shopping Etsy.

@SharonNicaise 22 күн бұрын

My shop got suspended at the beginning of Q4 after my 1st sale. I lost out on Q4 sales since by the time it was reinstated after being suspended “in error” it was too late for customers to receive my products in time for Christmas. I put a lot of work and time into my products and listings. It concerns me that I could be suspended again at any time temporarily or permanently in error or from an unintentional mistake I may make that could be easily resolved if someone would communicate to let me know what needs to be fixed and give me the chance to do so. Etsy needs to support their sellers that are trying to right by Etsy.

@kati-ana 28 күн бұрын

Give your business to a company who wants and appreciates it. Otherwise leave. Some of these arrogant CEOs need to leave a good lesson.

@audrey5379 26 күн бұрын

Same story as many others, spent months researching, designing, followed step by step how to set up an Etsy site by well known Etsy sellers, and was suspended as soon as I listed my first products. Appealed, but I immediately received an email saying I would stay suspended. I did NOTHING against any policys. Starting my own website now, won't ever shop on Etsy again.

@JoyPadilla-mq9js 28 күн бұрын

Yes, we need more support!

@melanielandi5195 26 күн бұрын

Yes we need support!

@notsurewhatisgoingon 28 күн бұрын

The user experience for customers is also going to pot. This is the current desktop experience: 1. Load site 2. Close pop-up to remind user of favorite shop updates 3. Search for product 4. Close pop-up reminding user that they have items in their cart 5. Navigate to product 6. Close pop-up reminding user that they have items in their cart 7. Navigate to product 8. Close pop-up reminding user that they have items in their cart 9. Navigate to product 10. Close pop-up reminding user that they have items in their cart 11. Navigate to product 12. Close pop-up reminding user that they have items in their cart 13. Add Item to Cart 14. Navigate to cart 15. Close pop-up reminder that there are items in my cart

@jeffrogers208 28 күн бұрын

Yes, we need more support

@user-ef2jt2my9q 27 күн бұрын

Yes we need more support!

@andreajean5236 28 күн бұрын

Agree we need support

@user-cc8ce7ij6x 28 күн бұрын

Yes! Let's make it happen!!

@user-lu3wu4cp8l 26 күн бұрын

yes we need support.

@fernanda1818 23 күн бұрын

All sellers should get answers, can not believe the suggestion that at least those who make a good amount of money, should get answers! Since we ALL pay our fees, and we ALL should get answers. We ALL have the right to be heard.

@suziebuttons 26 күн бұрын

In 2023 Etsy tried to prevent class action lawsuits by placing a mandatory arbitration clause into the Terms of Use. Makes it harder to fight and reduces accountability. Indie Sellers Guild has some good info on that to read more. I smell a class action brewing though.

@billcumming1091 28 күн бұрын

Sad reality of the upper economic class, they don't actually give a damn. When the money continues to role in they see no reason to change or respond. If the platform continues to grow the complainer must be the problem. It's the thinking of the economically arrogant .

@bettybray6703 28 күн бұрын

Yes, we deserve to know why!

@resplendentclarity2188 28 күн бұрын

I know quite a few people who will not even contemplate selling on there, due to the way Etsy gives no support and ghosts their customers. Myself included. They have a bad reputation amongst many people. It's becoming no good for anything other than chinese bulk sellers.

@LindaM1976 26 күн бұрын

They don’t have enough man power to their job. They are losing money. They have too many sellers and not enough buyers. They claim they are handmade and advertise as such but they are not. Sellers should be setting up their own websites.

@trevors7905 28 күн бұрын

Trust me they don't care. It's a money machine and being a publicly traded company it is only important to find ways to bring in more money which means charge the shops more fees. Another shop will open in your place if you get shut down or leave.

@AmberNeilsen 26 күн бұрын

Thank you! Keep up the good work!!

@khowler 19 күн бұрын

My friend got an IP violation for something she didn't even sell. No listings were Barbie. They said that she had a Barbie listing and they took her star seller badge! 😢

@YassmineYassmine-eg2fo 10 күн бұрын

Yes I have been suspended for no reason even though the shop is rated five stars!!

@SavvyBroadcasting 28 күн бұрын

Thank you guys. I've had my own issues with reaching Etsy support.

@BrigitteMiraglia 28 күн бұрын

Support is most definitely a high point for anyone who is interested in building a real business. Hopefully Etsy will finally recognize that their sellers need a real support system in place.

@JoHart-nl9iq 11 күн бұрын

Yes, we need more support.

@arsalanabdulqadir1633 28 күн бұрын

My store is also suspended just after i receive my first sale, firstly it was suspended temporary but now receives mail that my store is suspended permanently, what should we do now from here ?

@roberthobbs8222 28 күн бұрын

Yes, we definitely need more support from Etsy. They should provide a understandable reason why accounts are suspended or terminated.

@goilo888 28 күн бұрын

It’s insane that Etsy would suspend that large account because of a delinquent $11 from another account. Etsy just cut themselves off many hundreds of dollars of income every month in order to “teach the guy that owes us $11 a lesson”. Crazy business practise. Imagine being a manager in a company where you implemented that and thought it was a good idea.

@BecScribbles 26 күн бұрын

I had a listing on two of my shops that were taken down. No explanation. Then I found out both shops were shut down. No explanation. I appealed and they said that they can’t comment the reason behind the decision to close both of my shops. But they could not let my shops be open again. I then emailed back and asked what rule I violated. No response at all.

@alanalston 28 күн бұрын

Nice summary Scott! If only there had been a single strike system in place I would still be selling on Etsy and putting food on the table!

@brandcreators 28 күн бұрын

We're trying to get attention for sellers :-)

@johnholmes4144 28 күн бұрын

YES! We Support...anything would be very appreciated.

@maryspencer5066 25 күн бұрын

Josh, please hear our concerns.

@rya117 28 күн бұрын

Just started this year as an Etsy Seller and only had issues ever since, literally just got a store that has been operable be suspended yesterday after paying a bill so tell me how that makes sense

@TannisTataryn 28 күн бұрын

Great video

@4DesignsBySNK 26 күн бұрын

Gone! I’m no longer on this platform anymore. I let my listings expire and I’m gone. Went to Shopify!

@sisterstravel1269 28 күн бұрын

YES more support!

@brandcreators 28 күн бұрын

Thanks for helping by commenting :-)

@rochelletaylor4558 28 күн бұрын

IM NOT A SELLER BUT AFTER HEARING THIS MESS, IM NOT EVEN GOING TO BEGIN OPENING UP AN ACCOUNT WITH ETSY. 😔 IF EVERY HANDMADE SELLER LEFT THEN ETSY WOULD HAVE NO OTHER CHOICE BUT TO CHANGE THEIR BUSINESS PRACTICES.

@b_gaming1 26 күн бұрын

My shop has been suspended, all my listing have been dectavtited a etsy can't reinstall my shop. But I have no email for why its been suspended

@Canoby 28 күн бұрын

Feeling like this channel would be well served in pivoting towards supporting sellers on multiple platforms

@brandcreators 28 күн бұрын

Thanks for the feedback. Yes, we have used many platforms over the years, so we could very easily help in these areas.

@Canoby 28 күн бұрын

@@brandcreators I'd love to hear your thoughts on which platforms are best to work with these days. It seems like having a presence in multiple platforms generally is the way to go.

@veronikasingh4663 28 күн бұрын

I have a digital shop that does really well. I follow the rules to the best of my ability, and while I've never been suspended, it's so scary that everything I worked for could go down the drain at any time. In addition, I know people who won't start shops just because of this. Etsy may actually do better financially by supporting sellers and making them comfortable enough to want to do business with them.

@PhilippaKidd 27 күн бұрын

I opened a Etsy store in 2018. Sort of neglected it till this year. Then decided to open a totally new one to start fresh. I was suspended immediately when trying to sync new products to the store. I appealed and was informed it was suspended permanently no reasons explained whatsoever. So I then decided to improve my old store and worked on it for months, Then one morning i purchased a mockup to use for my mugs and immediately my store was suspended! I never received any email. Nothing. No explanations.I have not appealed yet. I am a little scared to since its sort of my last chance of communication with them. Very very disappointed to say the least.

@angel2483 28 күн бұрын

On Starla's video someone mentioned about this new shipping guarantee? Like arranging to have it delivered on this day. I had no clue. Neither did the seller. The customer was pissed at the seller who does not do these things. Does anyone know how to find this information out? I cannot find it in my settings, or my listing info either.

@datadrivenstoryteller 28 күн бұрын

Big bravo for speaking up! We all need clarity on Etsy guys intentions. Even the small fish like many of us are experiencing a kind of shadow ban for no good reason! A sudden , inexplicable drop of sales, while we keep paying for ads and fees and resources like suckers. Anyone listening from their end??