GoPro Karma Drone Pairing Issue - Karma Team required video for support

Рет қаралды 9,859

3 жыл бұрын

I have never made a KZfaq account or posted a video before, but sadly I now have to for a negative reason. I am making this video because GoPro customer service required me to jump through a bunch of hoops to prove that I attempted all possible troubleshooting for this issue even though they are aware it is a common and widely known issue. I am hoping that GoPro will review my video and offer to replace or refurbish my drones, or somehow otherwise get them working. So far I am very disappointed in the attempts they've made with one exception... their customer service employee Christopher James was an extremely kind and helpful individual to get me to this point, but still the "Karma Team" requires such a video before they will help you. I am confident from everything I have read that there is no way I can fix this issue at home without the remote pairing to the drone itself. Case Reference # 10013597

Пікірлер: 67

@barryawadsworth 10 ай бұрын

I have the same problem. Seems like a class action lawsuit is needed.

@thefulchman 2 жыл бұрын

FatherFigure - did you get this resolved? I went through all the hoops with them and I'm a subscriber. Their only offer to me is that they'll replace the drone body for $129. They insist that they can't waive this even though it's obvious to all that they caused the issue. I did file a Better Business Bureau complaint but that's unlikely to have any impact. We need to get some big influencers who do reviews to notice and start doing videos about the issue.

@dtgoller 2 жыл бұрын

I had the same issue. GoPro replaced the drone, then the Gimble, and then the hero 5 camera. The karma worked fine after they replaced the camera.

@leonworthjr.1697 2 жыл бұрын

I think I have had mine for at least 4 years and have always gone outside and turned the drone on first and waited for camera and gimbal to engage and then turn on the controller, and wait for them to pair that way. So far nock on wood, I have not had any problems.

@tmitchtmitch7975 2 жыл бұрын

Just happened to me smh count your days GoPro!!

@Adub_detailing 2 жыл бұрын

Best thing to do is keep the GoPro and gimbal and throw everything out and buy a DJI. Had my GoPro Karma for a while now and it has the same problem and no support for the fix other then, they want to sell you another one at a cheap price…… but why the hell would I give them anymore money when I spent like $1800 on it and have they have horrible Tec support and they can’t stand behind the product. Sorry GoPro but it will be the last time I get anything GoPro.

@distilledthisweek7183 2 жыл бұрын

Just pulled mine out same issue, I believe it’s date issue within the drone. Same issue before update and after. Haven’t used in 1 year.

@busterevergreen9673 10 ай бұрын

Thank you sir when can we start on the paperwork for this class action suit?

@leonworthjr.1697 2 жыл бұрын

Something else I just noticed is I don’t hold down the start button for 8 seconds on the drone, I only hold it down for a couple of seconds and the drone comes on and the camera and gimbal set and then I turn on the controller connects to the drone. Sometimes I don’t get enough satellites to launch but since I have lost satellite connection before I found that the drone is pretty stable without gps. So sometimes I fly without gps. I do not recommend this unless you know this heavy ass drone really well, but the motors on this drone are really strong.

@borispopovich 2 жыл бұрын

Of course it's their update that screwed things up, same here, I have a mint condition karma drone which I flew very few times and now it won't connect.

@ChasePK 2 жыл бұрын

did you ever get a work around for this? dug my drone out of storage and all i have now is a light show of a paper weight. only ever flew it a few times and would love to get it back in the air

@JL-kr4jd 2 жыл бұрын

Hey there I’m attempting to send a video to GoPro using my phone. The the video attachment can only be 25MB. How are you able to send a video to them? Thanks

@yournightmare4925 2 жыл бұрын

@fatherfigure thanks for video really needed that

@michaeldunnings6140 Жыл бұрын

My drone is not pairing either. Please help!!!

@stefan.rivera 2 жыл бұрын

Same problem any updates?

@dokttorwifly9779 2 жыл бұрын

I have the same issue.. 😭. Does gopro company have no intention of fixing this?

@simonmartin2910 2 жыл бұрын

Have have same problem ! why go pro dont fix this problem ???

@christiangraf 2 жыл бұрын

Ich habe das gleiche Problem. Ich werde der GoProService kontaktieren. Für GoPro ist Karma keine gute Werbung. GoPro-Kunden sollten nicht so behandelt werden!

@yournightmare4925 2 жыл бұрын

Case ref num for go pro?

@cristianmadariagaqt 10 ай бұрын

Hi, I have the same problem with my drone, did you fixed ? hopefully you can help me

@baseballing1129 2 жыл бұрын

Good afternoon.....Have you received any support, since this video?

@Father.Figure 2 жыл бұрын

Hello, no. In the end they refused to help because I don’t have a receipt and could not prove when I purchased although I don’t understand why that should matter if it suddenly stopped working after one of their updates

@ndetail 2 жыл бұрын

I have the same problem on mine. Just sent my video to GoPro two days ago.

@Father.Figure 2 жыл бұрын

How did this work out for you? In my case they kept agreeing with everything, but then asked if I still had the receipt, which I do not and refused to do anything.

@thefulchman 2 жыл бұрын

@@Father.Figure I have the receipt. I provided everything to them, including the receipt and the video they insisted I make. They won't fix it unless I pay the $129 for a replacement. They actually asked me if I'd tried taking it apart to check for loose connections (which if I did, I'm sure they would they say that the issue is my fault for taking it apart)

@edaurdocordeiro 2 жыл бұрын

Have you fix The problem?

@gaysniper Жыл бұрын

Weird… I don’t have any of these issues. I just flew mine today without problems.

@TheSloppyBroShow 2 жыл бұрын

did you ever have any lick getting this resolved? I am having the same issue.

@Father.Figure 2 жыл бұрын

Unfortunately, I have not. Go Pro customer service has been horrible. I play to engage in a Class Action Lawsuit, but I work so much I haven’t had time to prioritize it.

@TheSloppyBroShow 2 жыл бұрын

@@Father.Figure let me know when you do and I will join you.

@PetesFarmingVideos 2 жыл бұрын

@@Father.Figure tried to fly my drone today And no success Won’t connect to controller

@davidlima1753 2 жыл бұрын

Having the same problem with my karma drone

@davidlima1753 2 жыл бұрын

Anyone got fixed

@Toplanemusic 2 жыл бұрын

I’m having the same issues. Took the drone out to fly with the kids and then this.

@DominikKITEBOARDING 2 жыл бұрын

I have the same problem on mine. Have you fix the problem?

@barryawadsworth 10 ай бұрын

I think everyone should get together on a class action lawsuit.

@adamtheman17 7 ай бұрын

i hvae the same thing with two drones what can i do to get them working?

@Father.Figure 7 ай бұрын

Unfortunately, I never got resolution for this and Go Pro customer service was terrible. The only way forward is a lawsuit with GoPro which takes time and money, or learning how to reprogram these yourself which I’ve not been successful in doing. I have two drones that just sit in a closet myself, I hope that one day I could at least use the hardware and learn how to re-program the drone using other software.

@thierrrygarreau63 11 ай бұрын

Did you fix the issue ?

@anthuer5355 3 жыл бұрын

Mine doesn't pair..

@vescovalijulien8831 2 жыл бұрын

comment porter plainte contre Gopro

@vincenzomacchia2625 2 жыл бұрын

Sono fermo da un anno non riesco più ad utilizzarlo !

@danielepiredda9506 2 жыл бұрын

Ciao percaso hai risolto???io non riesco più a connettere il drone al telecomando... Inoltre non si spegne devo staccare la batteria per spegnerlo. Daniele

@yournightmare4925 2 жыл бұрын

You say you don’t have documentation showing you purchased it?

@yournightmare4925 2 жыл бұрын

New Years 21 when mine was …. March 2021 hmmmm

@salbettyandfamilytravel Жыл бұрын

I have the exact same problem Exactly the same

@carlostoni4396 2 жыл бұрын

Consegui resolver fazendo reset no controler em configuração de fabrica...espero que eu tenha ajudado alguem com esse mesmo problema que eu tive

@diegocosta4409 2 жыл бұрын

Olá... vc tem um drone gopro karma???

@diegocosta4409 2 жыл бұрын

o que vc fez pra resolver esse problema??? eu tenho um e ele tá igual ao do vídeo

@edaurdocordeiro 2 жыл бұрын

O meu não consegue parear por nada !!

@alexandres.m.322 2 жыл бұрын

JA tentei de tudo, vcs estao conseguindo?

@barbaraesco 2 жыл бұрын

Nossa, comigo tb. Eu dei reset para as config de fábrica mas continua do msm jeito. Alguém pode me ajudar?

@matteofranceschinxKiller 2 жыл бұрын

I have the same issue

@barryawadsworth 10 ай бұрын

Class action lawsuit is needed.

@broskis80 2 жыл бұрын

Go pro KARMA team give no fuck as is them who did this update. What you have to do is do not update any more. Pair it with different remote that doesn't belong to your drone and it will work. What they did is updated it not to pair with already known controller.

@Vlad_Jericho Жыл бұрын

SeriousLy ? If I bought a new one from someone it will work ?

@no1ded Жыл бұрын

What if I bought a car and one morning I try to start it, and it will not start. I call the maker and all they say is that it is the 'end of life' for the product. Are you kidding? Can you just do that? Is this lawful. that a company can just end the life of a product? Overnight? Any lawyers out there?