They are very caring, actually. I brought my blind brother there last year. And they really gave extra care for us once they realize my brother is blind. I'm very grateful.

Just bear in mind that it is not a leisure cafeteria. It is a small dining place for "grass roots" so they do not speak in delicated way. At the same time it is also crowded with lots of hot drinks and dishes circulating back and forth. So it is also a risky place. Hence the staffs there naturally speak in more forceful ways. But they generally are not rude or hostile to customers. They want customers to settle down quickly so they can make money faster (of course) and safer. When you have a reasonable expectation on them, it can be fun to dine in there.

As a HKer who grown with this restaurant for more than 30years, i think generally they have become more and more polite these years to avoid troublesome customers, and i dont like that...i just want to get fucked by the staff in my face and kick me out of the restaurant after the nice breakfast.. Thank you for filming this to remind me the bright side of HK❤

This is a place that I regularly visit almost every weekend and definately one of my all time favourite restaurant as a local Hong Konger since I was 16 (I'm now 52). Their food, their flavour which I love, has not change for 3 decades and remains delicious & high quality. I don't understand why people always criticise on their "no service" or "impoliteness", everyone knows cha chaan teng is a place just to feed yourself full stomach and then go; no one would expect they will have a 5-star hospitality as long as the food is delicious and serve in fast so that you can hurry back to work or go to school. They are not rude they are just busy and need to non-stop taking care of the full house customers. This place is a grow-up memory of many people as well, many of us start eating their food since we were kids, most importantly their delicious food is our comfort food and we love Australian Dairy.

LOL.. I think the sense of rudeness that most tourist or foreigners get is simply because they are trying to compare it to restaurants in the western world... In most asian cafe's or restaurants the service is usually quick and abrupt and its all about just eat your food and get out of here to make room for the next customer..🤣🤣🤣

heck yeah! i love your videos and always gets excited seeing an upload. i hope your channel blows up one day!

I love how you are so kind and respectful. Even for the food you didn’t like, you didn’t say “it’s bad.”

I've not been there, but what I've gathered is that to avoid getting shouted at: 1. Know exactly what you're going to get before even setting foot in the place; 2. Never ask for anything that isn't on the menu; 3. Never ask any questions about the food; 4. Bad luck if you have any allergies, I doubt they're going to cater for allergies.

Great video as always, the place is just like I remember!You do make me miss Hong Kong so much. Can't wait to come back in June now.

Whenever I am in HK, I make effort to visit this cafe. I have noticed that they are more polite nowadays although I never expected 5 star service, just want some cheap and cheerful food. The queue usually takes less time than it looks due to fast turnover of customers. Must try the HK style milk tea and ham + egg sandwich (not toasted coz the white bread is heavenly soft, toasted is just as yummy tho). They have steamed egg desserts, served hot or cold. Be prepared you have to share tables with strangers, but hey I chitchatted with the others last time. Good fun!

If they were so rude and the service is terrible... why would there be such a long line?

Was wandering past a few weeks ago filming an episode about Yau Ma Tei. Nice to actually see what the long line was for now! Great content!

Another gem. Kudos for navigating through this spinning, mad carousel just to break bread, Sam. My heart rate shot up to 200 after watching the segment. Long queues, hurried meals and table sharing are some of the norms of HK dining culture I would rather not experience if I could avoid it. I am surprised they even let you openly film in there at all. 😊

Thank you very much Sam👍🏻I love your videos very much,thanks for sharing the local foods for us.I will support at all👍🏻😊👍🏻

This was a terrific episode. Even though I adore Hong Kong and have visited 6 times I haven't been to the Australia Dairy Company (despite being an Australian!). I will definitely go on my next trip which I hope won't be too far away. So good to see you there and how it all works. What time were you there? If you get there really early do you still have to queue? Thanks for such a beaut episode.

Great video as always Sam! You showed how awesome this place is, I would love to come here!

Great video as always! I think I would prefer a more relaxed atmosphere but definitely worth a visit for the scrambled egg and milk tea, a real Hong Kong experience. Thanks Sam.

They’re not rude at all. It’s a busy service so they want things to move along. Definitely not the Four Seasons but efficient. 😊

I have school in Hong Kong island, and we only have an hour of lunch time I heard that one of my friends take a bus all the way to Jordan and eat at Australia dairy company almost every day I personally, as a Hongkonger have never eaten there before, and I really want to try it once, but whenever I suggested we eat there when deciding what to eat with my family, they say “ah cha chaan teng is boring” I hope I can go there one day

Not sure if rude/terrible is a way to describe their service. I understand their language and to maintain efficiency in getting everyone served and operating in a fast paced enviornment, their service is more curt and to the point. Get things done fast and customers get food. Compared to North america, we can't get such efficiency even in a fast food restaurant.

great contents as always. Bravo!

Good to see u enjoy the meal so much in here. Not sure if you even try one special drink called “in-young” like half milk tea half coffee. It’s so good to try as well.

Thank you for your take on the food at this place. Felt v stressed even from just watching. To me, I would just go for those fluffy scrambled eggs with toast and a HongKong tea. 😆😋🤩

Thank you, Sam, for another great video. We visit Hong Kong from New York City every few years to visit relatives and eat the great food, but we have never tried this place even though we've heard about it, especially for their famous milk pudding. The long lines always deter us from giving this place a try. Personally, I think most cha chaan teng are about the same, serve the same type of food and with the same terrible service.

Great video! Moved to the UK last September and missing this sorta vibe in restaurants. It's so quiet here lol

I think that’s the first or second time I’ve heard you say you’re not a fan of something on this channel. Fun video, thanks Sam! - Nate

Absolutely another spectacular beautiful shooting filming footage compilation documentary street food travel blog and you nailed it again, gorgeous filming edition settings presentation and the filming camera work looks super awesome super sharp and clear and I really appreciate and enjoy watching your lifestyle documentary video channel, keep it up and best regards from Montreal QC Canada

Another wonderful & entertaining episode! This was certainly no Michelin star place at least in terms of their serveware/tableware. Spotted at least 2 of the bowls were chipped. lol. I know that some friends do take issue with this as fully paying patrons of an eatery.

As a local, I once brought my foreign Mexican family to here and the staff is super caring to them by joking and translating. I think the service is very nice

good to see another vid from 'naughty' Sam. I always wondered about ADC, just didnt look inviting for me (and i am sure they had another branch years ago). There is a shop @ 2:36 that must do okay from the passing queue ;)

Great video 👍🏻👍🏻

I'm a Hongkonger. Such restuarants or cafe teach and remind Hong Kong people to be humble, grateful and fast. These attirudes keep Hong Kong community law-abiding, vibrant and bussinesslike.

There’s a two-person table which is surrounded by three walls (in front, behind, and on the right), I don’t know if you noticed but its quite an experience sitting there

the more rude, the more delicious their food are

I like how the waitress was impressed with him trying to order in Cantonese. I don't think it's rudeness per se, in that the staff are not being that way to insult you. They are super busy and have no time to stop, chat or faff around so they present that abruptness to keep the whole operation running smoothly. To the best of my experiences, people from Hong Kong are generally very welcoming and friendly.

They are just so busy and have to be effective for the whole operation to run smoothly. The best scramble eggs ever!!!! I want some now

I love this restaurant so much...my parents used to bring us here on Sunday before going to church! Thats long time ago, its in 80s...the restaurant is now much bigger than before..whenever I passed by Jordan, I would visit there..lots of memories to me. However, their prices are going up every year..thanks for sharing this, I will definitely visit again when I back to HK sonner😂

The food here is very good. One thing tourists must know before you eat here is that you must decide quickly what you want to eat before calling the waiter for orders. They are impatience waiting for your orders as the cafe is crowded with quick turn over.

Well I’ve once seen the waiter yell “put your hand down!” (In Cantonese of course) to someone who was ready to order. Even tho the waiter wasn’t swearing but it felt like he did by the rhythm or the tone. What a masterful delivery of the phrase.

They were really polite towards us when we visited with my pregnant wife. In fact the waiter moved other customers sharing a table so we could be more comfortable. I think if you are not a jackass they will treat you decently. Remember to leave after finishing your food and not linger!

I like the way he asked you guys “hustle hustle” In Cantonese then “2?” 😂

I half expected them to tell you to stop talking and eat. 🤣 I haven't been back to HK in so long, this place would give me so much anxiety.

Thank you for this wonderful video

Despite very busy and rush their food still look yummy!

The power of social media, when i first went there it wasn't busy and it was their milk pudding that people went for because you don't get that in many places. It's also better hot and with ginger.

The tradition started when foreigners starting eating in the resto and the waiters just wanted to relief stress by screaming at foreigners.

Timer ready🤣 You're so interesting👍

I found it very interesting. They’re quick in getting you a seat, taking your order and passing you your food. I think it’s their style. I don’t consider them as rude.

I grew up with this restaurant before you’re born. I can’t believe it’s on YT “review” absolute amazing! Btw Bruce Lee grew up in that neighborhood too. We went to the same school there! Have fun!

Where was there terrible service??!!

They are also called "Light speed" serving ... All food come out in less than 30 seconds.

Yeah, I’d recommend to decide on what you’re going to have before entering the establishment and you’re going to be OK. You’re still not going to get service with a smile but at least you won’t get shouted at in your face 😆 But rude service aside, I always enjoy going to _cha chaan teng_ in Hong Kong, I wish I could go again soon. Cheers from Indonesia! 🍻

Not rude. Just don't want to be stalled by indecisive customer who make them lose business with people lining up.

We have a lot of old style hong kong style restaurants here in Sydney. So I feel there is a connection. Sadly many of them are no longer around. There is one I go to in my area that does the Hong Kong breakfast. My fave is the scrambled egg and corn beef with milk tea and a sweet cake. Hong Kong yum cha is really good here too.

The eggs are the high-light for me at this cafe. Considering how busy the place is, I never found the waiters rude at all.

I was in HK last May and stayed at the Eton Hotel, so I went there twice and brought back egg custards to share with friends.....personally dont like to eat in such a rush/tight space.....thank you for sharing!

Great watch! I’m coming back to HK next year, so I’ll to try them. I have 2 kids though… so we’ll see how we manage to navigate that place 😅

Hey Sam. Given that this restaurant is so busy and lot of people waiting in queue. The staff look to be in hurry and that is so obvious. The food, tea and the dessert were good to see and if either the food was not tasty or the staff was treating the customers badly then there would not be much people visiting this place. Thank you Sam and Vienne for debunking the false information. Cheers 🥂

This cafe staff are super efficient. The way they sit customers at tables were like doing jigsaw puzzles. Long queue move rather quickly. Food consistently very good. 😊

i hope they throw an internet clown in jail 😂 good content! better than watching people eat.

Also th prices is so cheap thats why its hustle.. only way to keep things so cheap is you need a lot of customers. So understanable

😂😂😂This place is famous for their terrible service. Customers go there expecting the rough but fast and cheap food. I grew up near the place and every time friends come to visit, I give them full disclosure of the food and the service before I bring them there. Without exception, all were blown away by the speed, the value and the experience of the place.

I enjoyed my Hong Kong style breakfast. It was a quick service but they knew what to do with foreigners. Even we had a chat with the owner of the restaurant. Want to visit HK again ❤

Am I the only one wishing that they stay the way they are? Rude, snappy or whatever you call it, it's the soul of HK char chan teng. Imagine the waiter starts thanking customers and asking, "would you like some fries"... That's like being possesed by McDonald's.

They only seem rude when customers asks "can i sit elsewhere". For smooth process, u sit where u r told to sit (share table). Order the food, finish food then order drink (cos table is too small to hold everything). And when u r ready to pay, u just raise ur hand n gesture to a staff & u get a paper with the amt u need to pay at the till at the entrance.

Used to visit there with my 10yr old daughter for early breakfast and after our breakfast- my daughter asked me: “mummy, is it that the auntie did not have enough sleep that’s why she’s so grumpy?” 😅😅😅

I have been to HK for a number of times and I have yet to try this place. The long queue and the feeling of being rushed, just not what I want on a holiday. One day one day😆

Cool. You enjoy everything. I'm so happy to see your big smile.

workers are not rude. in the cantonese language, if a person is trying to be rude, he will add curse words into the sentences

There already many food travelers been to that place and tried out those delicious breakfast that Sam ordered. For me personally, once I enjoy eating its meals I can care less about the service. And for those haven't been there yet, should already checked out the menu before hand and know what to order because can't afford to take too much time thinking and deciding once being seated there. I think I may go there by myself since seating one person is much easier in a long line. Since Australia Dairy Company haven been popular for a long time, the owner could have renovated the cafe to larger space to accommodate more people. I knew Jordan in Kowloon is not spacious. At least they could expand another cafe location or two in other part of HK in my opinion.

I went there 5 days ago. Actually they are quite nice when it’s less busy. But the prices are ridiculously expensive when compared to other restaurants serving the same food.

They are always efficient and caring. They offered priority service to my pregnant wife when we were lining up outside and picked a seat with extra space for us, we were so appreciated for their service.

The level of rudeness matches the authenticity of the dishes. A rule I follow when I eat in Chinatown.

Just reminds me of what's HK like, the place where I had tons of wonderful childhood memories ❤❤❤ This is just how HK operates. Not rude but fast and efficient. If one speaks & understands canto, you will find such incidents exciting and funny.

Just Go in, order, eat and leave. No non sense service or tips required.

I ate there few years ago and when I sit down not looking at the menu yet they started pushing me to order saying it's only few choices no need to think that long!

I hope you could come to Macao one day, our Cha Chaan Teng is different, not rush and not crowded like Hong Kong ones

The next cafe on the right is "Mak Man Kee Noodle Shop" - also noted by some KZfaq-bloggers as the best wontons ))

They are not as rude as the pre-pandemic era. Also, I happen to enjoy some of the foreigner-previliege of their hospitality.

This place is a “must“ stop when I am in Hong Kong. As I am a slow eater, is stressful to eat here because they want to turn the tables fast. But I enjoy the food, especially the steam milk so I try to eat as fast as I can when I’m there. People are not rude I found, but they do rush you a bit.

As a Hongkonger, I started going there years ago when I was a teenager. Their scrambled egg and toast is the best among all the 茶餐廳.

Thanks for the vid

They are not rude actually, it’s their efficiency of working things, making sure the long waiting queue could be served as soon as possible, so no time for any fancy conversation or interaction. Glad you enjoy this unique HK experience, we Hong Kongers took 30 years to accustomed to it too😂

It is a Chinese thing to be brisk most of the time, curt and brusque sometimes and have dollar notes snatched from your hand once in a while. I frequent a very popular chain of bakery in a mall in Singapore and hear the only word spoken by the two or three counter girls is "Next!" . No "please" or "thank you". I had cash snatched from my hand once. The workers there must have been instructed to be as fast as they can in their work.

Missed this place when I was there a month ago, there’s so many other CCTs in HK, not really worth lining up for.

It is a basic eatery and as I recall the waiters didn't mind serving me dishes I pointed out at nearby tables. The staff talked loud. But that is normal. Also there was a neat pastrami restaurant not far away.

They are very polite and great team work. You don’t even see any of their staff playing cellphones. They are very attentive and get to you before you even ask. You don’t see that kind of services in US.

Famous egg sandwich seriously 😂😂😂

Hong Kong’s old-fashioned hearty breakfast is definitely an unforgettable experience!

I grew up in HK and I would say there are a mix attitude in this city. Yes some are rude and impatient like in Cha Chaan Teng or some districts like in Sham Shui Po as I expererience depending on their personal background, but some are kind and tolerable towards to foreigners. There was a time I was working at Shek Mun, Sha Tin, and I went out to buy takeaway at a nearby Siu Mei Restaurant. I was ordering at a cashier who happened to be a woman, but then for some reason I forgot to place an order for a milk tea (probably I was daydreaming) and I asked her to add it, and she rudely yelled at me for wasting her time even the whole restaurant can here her! I mean it's such a small thing, what's the big deal to her? Everyone make mistakes.

That City has always been like that, never seen anywhere like it. been visiting there since the eighties.

yo bro... they're actually giving you 4 seasons service. Try asking any question (i do mean singular without an S) or ordering something outside of their combos...

To be honest they are not rude at all. The are just incredibly efficient and focused in doing their job

Canadian Chinese from BC here, this is what efficient service is for the quick in and out dining experience. Not really rude at all, and you always know it's going to be good when it's cash only. Just reminds me of a few spots in Richmond, Burnaby and Vancouver.

The place is so busy, so they must be doing something right. That said, the foods are old school, white bread for example, so not enough roughage particularly for breakfast.

Meanest I have ever watched a restaurant worker get in HK. Was when 2 people went up to a dim sum cart and got a few items without their cards. After they didn't wash their utensils and that brought really dirty looks

Interesting for timing the order, 12 seconds that is insane. Some people like me as a local do enjoy getting scold and wanted to be scolded by this place. One time I went there when I was pregnant and wanted to get scolded for a bit but they saw I was pregnant and told others off to get out of the way. I remembered that experience so dearly as I didn't get the scolding I was looking for and they treated pregnant woman very kind. I'm sad to see those internet armies making terrible comments on their mainland platform about all our restaurants and trying to influence what we have. The mainlanders are asking for 5 5-star hotel service in Cha CanTing.

Many HK Chinese said please don’t expect good service inside tea set restaurants as you are usually not required to pay 10% service charge. I can say it is a crazy ideology. But for this “Australian Cow Milk”, the service is much improved. You can eat at a lower pace. No rush.

I personally don't like to be rushed when eating; probably will not eat here , but still enjoyed your episode bud.

I would love to work in such a place where I can be curt and to the point. Im tired if being polite and superficially nice at my workplace. American work culture sucks.