On today's episode, Connor Swalm (CEO - Phin Security) delves into the fascinating world of Managed Service Providers (MSPs) and employee satisfaction with the insightful Wes Spencer, co-founder of Empath. They explore various strategies and perspectives on how MSPs can not only retain but also elevate their employees' workplace experiences.
Takeaways:
- Paying under the average salary but providing freedom and buy-in can lead to higher employee satisfaction.
- MSPs should adopt a college football team mentality, focusing on short-term excellence and career development for their employees.
- Transparency about opportunities within the company is crucial to retaining trust and engagement.
- Understanding and supporting employees' personal goals can enhance their professional satisfaction and commitment.
Connect with Wes on LinkedIn: / wesspencer
Empath Website: empathmsp.com
Connect with Connor on LinkedIn: linkedin.com/in/connor-swalm/
Phin Securities Website: www.phinsec.io
Chapters:
00:00 Introduction
00:12 Wes Spencer explains Empath
01:19 Employee Satisfaction in MSPs
06:01 Transparency & Goals
12:52 Hierarchy of Needs in Business Culture
15:13 Effective Business Culture
16:35 Closing Remarks