That is great to hear. We're happy the video helped!

You should see the fan IRL. Looks great and works like a champ!

That's awesome! Enjoy!

That's awesome! You're welcome!

You're welcome! Thanks for watching!

You're welcome! glad it helped.

¡Gracias!

That's awesome to hear! You're welcome.

You're welcome!

You're welcome!

Yes, you can connect the green wire from the ball/downrod with the green wire from the mounting bracket and then connect those to the bare copper wire.

We would not recommend using both controls to operate both fans from different locations because the fans will get out of sync like you've already experienced. Then it's a hassle to get them synced back up. We would recommend pairing 1 remote to one fan. Since they are in the same room (and assuming they are on the same circuit) you will need to pair one remote with the first fan. Then, disconnect the black house wire from the receiver from the fan that was just paired and do the pairing process for the second one. The reason that the second remote pairing is causing the first remote to stop working is because the fan is connected to power and the second remote is overriding the first remote. Disconnecting the power from the first fan after it has been paired will ensure that the second remote only pairs with the second fan. You can try to pair both remotes to both fans, but the remotes would have to be set to the 0 setting and both would have to have the learn button pressed at the same time in the pairing process. Not sure it will work out though. Let us know how it works out.

that is a good possibility - stay tuned!

I am not aware of any changes coming for the remote.

For other standard AC fans, that could be an option. But, due to the DC motor in the fan, the only viable control option is the included remote control. The only switch option would be a standard on/off toggle style switch.

Yes, just call Home Decorators Collection customer service at 1-800-986-3460. Depending on the age of the fan, the parts may still be covered under warranty if you have your receipt.

Follow up, I am an idiot. I installed the blade arms on the bottom of the 'motor ring', instead of the top. This did not leave enough room for the Light Shade to screw on. I can't blame the instruction manual, the diagram was correct. I spent about an hour removing/re-installing the blade arms properly on top of the 'motor ring' and the Light Shade screwed right on. DOH!! Fan works great and family loves it.

@@mikeolson3086 Great, happy to hear that you got it figured out!

Thank you for this follow up! I am watching this video right now because my husband was running into the same problem and it turns out that he assembled it wrong too lol

Hi there. You can connect the extension wire and then wrap the extra wire around the mounting bracket and hold it place using a small piece of electrical tape.

Thanks for the question. Due to the DC motor and the color changing light kit, the only switch option would be one standard on/off toggle style switch connected to the receiver (not a dimmer switch). The DC motor is not compatible with any other control devices like a wall mounted speed control. For optimal performance, we would recommend installing the fan with no switches. If connected to a switch, the color changing light kit may change color temperatures if the switch is turned off and on too quickly.

You're welcome!

No, due to the Dc motor and color changing light kit, fan is not compatible with any wall controls. The only acceptable switch option would be noe standard on/off toggle switch.

There may be some confusion regarding the packaging. The top flap on the box has 2 charts on it - One has "mounting options" and shows "downrod" and "Slope" there is not a flush mount option shown in this chart. There is another chart that has "Ceiling fan dimensions" - this chart shows the height of the fan when installed in different ways. The "Close-to-ceiling" option is marked "N/A". That is because this fan does not have a flush mount option. If the fan was able to be installed without the downrod, that would be shown in the mounting options chart. The box does not claim that the fan can be installed without the downrod. The downrod chart on the product page online is a generic reference and is not item specific. The product description online only states downrod and angled mount. There is a smaller flush mount version of the fan (52").

Check to make sure that the blade brackets are installed on the correct side of the black plate on the motor. The blade arms should be mounted on the top of the black bracket. If they are on the bottom of the plate, the light shade will not be able to attach.

@@ceilingfans101 after watching the video and reading the responses, I noticed my mistake and corrected it early this morning. Thanks

@@alfredorosado1 that's awesome news!

Press the fan speed button to cycle through the speeds. Make sure that if the fan is connected to a switch, that the switch is turned on. If all else fails, try to re-pair the remote with the fan (follow instructions at the 17:28 mark).

We are not electricians, and we have to say that you should consult a qualified electrician if you are unsure about your house wiring. That being said, a red wire is typically a switch wire. If that is the case, the receiver can be connected to the red wire instead of the house black. That would allow you to turn the fan and light on/off using the switch. Pleae note that the only acceptable switch option would be a standard on/off toggle style switch.

@@ceilingfans101 Thank you. Now i know i can use either of the 2 wires red or black but never both together. Thanks a lot!! 🙏

You're welcome! @@user-lg8zp4hk7o

It sounds like your blade arms are installed on the wrong side of the black bracket. If the blade arms are installed on the wrong side of the bracket, the shade will not have enough room to attach.

If you have already checked that the wiring is properly and completely connected, you may have to change the frequency of the remote and re-pair the remote to the fan. Watch the video at the 17:34 mark for the pairing process. If that doesn't fix the issue, we would suggest calling Home Decorators Collection customer service at 1-800-986-3460. Their team is pretty good at troubleshooting over the phone.

@@ceilingfans101 thank you for answering my question. I connected the fan to an existing light switch on the wall that controls my living room lights. Will this be a possible problem to cause my fan not to work?

@@AyMChavez Yes, the switch may be causing this issue. Try connecting the fan directly to the house hot wire instead of the switch wire and see if that resolves the issue. The switch may be limiting the power delivery to the fan or the fan may not be receiving full power.

@@ceilingfans101 DONE!! Problem solved. Fan is perfectly working now. Thank you so much for all your help. You guys are awesome.

@@AyMChavez That's awesome! Congrats! Was it the switch causing the issue?

We would suggest calling Home Decorators Collection customer service at 1-800-986-3460. Their team is pretty good at troubleshooting over the phone.

Make sure you are attaching the blade arms as shown in the video. The screws should go through the holes in the black bracket of the motor and then into the blade arms as shown at the 5:56 mark. The screws are not fully threaded and have a gap at the top of the screw. The screws should not go into the blade arm before going into the black bracket of the motor.

@@ceilingfans101 Verified - still cant' get the blade to tighten fully to the motor. Screw will go through the motor housing flange no issues, it threads into the blade bracket fine too but stops when the non-threaded portion hits the bracket. Seems like my motor flange is too thin but that's impossible.

@@rogershook4798 Is that happening for all of the brackets? Can you try to screw the screws into the brackets (without attaching them to the motor, just by themselves to see if the issue is with all of the blade brackets? Maybe one of the brackets wasn't threaded properly, but the others are ok? We didn't have any issues with ours.

@@ceilingfans101 Thanks for the input. I have tried multiple brackets and screws and they all 'bottom out' when the non-threaded portion of the screw reaches the top of the bracket. When the bracket is on the motor assembly, that prevents the top of the screw head from tightening the blade assy fully. I called the fan company and they're sending new screws so I'll try that.

@@rogershook4798 That was going to be my next suggestion (to call the company) - unfortunately, sometimes screws get mixed up on the production line.

yes

@@ceilingfans101 can install a lkgmer downrod?

@@blockchaindomain2226 Yes, the fan can be installed with a longer downrod (up to 72 inches).

No, this fan must be installed with a downrod.

@@ceilingfans101 Thanks for posting. I was hoping to flush-mount this fan. Can a shorter downrod be used? (Low ceiling)

@@jad4ca The fan includes a 6" downrod which is the shortest recommended downrod for use with this fan. A 4.5" could be used technically, but it may negatively impact the fan's airflow performance because the available air to circulate between the blades and ceiling will be decreased.

@@ceilingfans101 Thank you very much for the response

I AM HAVING THE EXACT SAME PROBLEM!!! it’s upsetting me I came here for answers

The only thing I can think of is that the blade arms are either installed upside down, or on the wrong side of the motor. See 5:56. If the blade arms are installed incorrectly, the light shade will not be able to attach.

@@butiloveyoufool19 --- He is 100% correct--- shortly after posting the question... I rewatched the video, My electrician installed the blades in the BOTTOM instead of the Top of the arms. I had to remove ALL blades and reconstruct correctly. It goes on easily after that!

@@ceilingfans101 -Thanks for the response! You are correct... I actually figured it out after rewatching your Helpful video, A bit challenging to rearrange while fan is installed...but I did it.

@@gutturtle That's great! Glad to hear you got it done!

thanks!

Both of the light kit wires have black protection around them and it may need to be pushed down to see the color wires.

The light can be easily replaced by calling Home Decorators Collection customer service. The back and forth operation at start up is normal for DC motor fans as shown/explained in the video. If the remote is receiving an interfering signal, change the frequency of the remote as shown at the 17:40 mark. We did not have any issues with our fan, but if you do, you should call Home Decorators Collection customer service. Their team is pretty good at troubleshooting over the phone.