So the only way for JLR to take a customer complaint seriously is to publicise the issue in a you tube video and make sure a JLR director gets to see it….🤷‍♂️

As a now retired lorry driver who used to travel daily on motorway,s etc the length and breadth of the UK. It comes as no surprise to me to watch this video and hear your story because there must be many similar. Every day I was shocked to see the number of broken down land-rover discovery/rangerover vehicles by the roadside not old vehicles but new, also a high percentage of BMW,s. All I can say is shocking. Cheers.

I think the Australian saying is, buy a land rover to get there, buy a Toyota if you want to get back.

Worthy of a conversation with a solicitor at this stage

You’ve got the patience of a saint. I’d have lawyered-up months ago lol.

It makes this even worse that they only want to resolve it because you have an audience. Doesn’t say a lot for customers who don’t have any influence. They’re disgraceful

Hi Doc, I think you should get a trade in valuation for your Disco 5. I would be interested in hearing what your expectation is versus what you are offered. I have exactly the same D5 as you and have had virtually all of the same problems. Book value for my car is 42-45k. My LR dealer who I bought the car from new and fully serviced it with offered 22k. Additionally not a single dealer Toyota, Lexus, BMW, Audi or Mercedes would accept the vehicle as a trade in against a new vehicle!! Point blank refusing to take in JLR products. It feels like the trade is black balling JLR. Would be interested in hearing your experience.

You hit the nail on the head with “they are great when they work”. That is why we keep buying them despite knowing we will have troubles - they are the best SUV you can buy. I have had D4s, D5s, RRS and now Defender and they have all been great motors, but also all had issues to varying degrees!

Should we open a book on that sport being stolen before you get yours back? 🤣

One solution that JLR should be doing, for those vehicles that are waiting long term for repairs, is to divert parts from the production line to those at dealers needing repairs. Stop making some cars until the number that are waiting for repairs that can't get parts are sorted. If not JLR is just adding to their problems as the new vehicles will be joining the queues for repairs before long. As a former Range Rover owner who wouldn't touch another JLR product with a bargepole, (worse car for reliability of 17 i have owned) I changed to Lexus RX's and now on my 3rd one .. only every need to visit my dealer for a service and when buying a new one, the first Lexus I bought it as 7 year old and sold it as 10 year old, second one bought at 3 years and sold it at 5 year old..this current one bought it new now 16 month old. I wonder what would happen to JLR if they tried to give the same 10 year warranty that Lexus give?

Really appreciate the update. And as said you have the patience of a saint. But really so far having had all the costs and troubles you’ve experienced all JLR have said is that they will extend the warranty. Given the car hasn’t been driven for 6 months no other faults could have occurred so would have thought that they would do that regardless. Also the fact they said the only reason they called is because of your channel sadly shows they don’t care for their customers. I’d love a Discovery and was really considering it as the next car. But given the trouble you’ve had, no chance. Sadly you should walk away from the brand. None are perfect, but few are worse.

Cant believe they never gave you a like for like vehicle from day one until yours is sorted.

I,m sorry, but 6 bloody months for a part. They could have taken it out and had one made by now or at least checked it to make sure it has a fault. So we all need to put problems on KZfaq to get things sorted. Way to go JLR.

We are currently on month 3 without our Range Rover sport as it’s crank sized while on the M6 toll and needs a new engine! We brought from a main dealer with 36065 miles on the clock, we’ve done 6320 miles in it and now it’s back at the dealer awaiting repair and we’re no further forward than we were 3 months ago and trying to get any help or anyone to speak to us is impossible.

‘Fair share of problems’ is the understatement of the year.

So pleased you have positive news! Here in Australia my 2012 Puma 2.2 is part of the global recall for front axel welding problems. I can’t get an answer out of JLR as to what is happening in country, they just don’t seem to care. Well they never have really.

"Customer Service Team" is a branch of Public Relations, which is overseen by the National Sales Manager. Don't you just love how they label themselves. Such caring and sharing creatures they are. Who would have thought they cared about anyone. Statutory and Implied Warrantees requires them to have up to 7 years worth of parts on hand. They are usually made when the car is produced.

Taking the phrase 'all show no go' to another level.

My experience with Land Rover's head office has been pretty good so far. JLR really does care about their customers, of course some do end up falling through the cracks so to speak, but JLR has gone to bat for me a few times. My warranty was only good in Canada and the USA but when I ran into issues while in Mexico, they took care of paying for a rental car for a whole month for me and got my RRS fixed at no cost to me even while being out of the area my warranty was good for.

Three years ago I bought a brand new RR Sport P400e. 14 Months and just 10,000 miles I sent it back after seven breakdowns, three of them extremely dangerous while driving, and four spells in a dealers for a total of five months. Utterly hopeless. JLR spend money on styling, not on engineering. Such a shame, but they really need to sort their dire quality control and reliability. It's simply outrageous given the price of their products. I'll never buy another, which is a shame.

Wow. Your a saint. I would have lost it by now and taken them to court

I have just swapped my 2014 Freelander for a 2020 Discovery Sport, petrol 250bhp auto. It does feel very luxurious and fun to drive. Reminds me of getting my new D3 in 2005. That LR I still own and maintain myself and it’s at 196,000 miles.

A few months ago I was unusually (for me) in the market to buy a car, I told my wife to stop me if I got drawn to a black Range Rover. Sadly I have always liked them but common sense prevailed. Wafting around in a car that does not feel like a ticking timebomb is a genuine pleasure... I don't want JLR to fail, but complex cars have to be built to a very high standard to be reliable.

Well done. Like most people on here we have a love hate relationship with Land Rover. We want to stay with them but they’re making it so hard to support them due to reliability concerns and high insurance premiums. My Discovery Sport has a similar problem to yours in that in just completely died on me. 7 weeks and hundreds of pounds later the dealer got it going. Then a few weeks later I had it inspected by the same dealer to see if I could put it under warranty again but they said there was still a fault somewhere and so they couldn’t allow me to put it under warranty. It’s absolute crazy. Like you how can I have faith in using my car for long journeys when there mechanics can’t fix the problems.

Hmmmm, preferential treatment for KZfaqrs. I’m glad your Land Rover will hopefully get sorted out now, but not treating all customers equally really makes me mad at Land Rover.

This is all good news. But I watched a KZfaq channel @WatchJRGo where his friends Range Rover had the same issue. The ground wire under the front left wheel had rust on it. He used a steel brush to clean it and it solved the issue with starting. Hope this helps.

Bye all means have a JLR vehicle, but also have a Lexus as back up. ‘When they work’ is a phrase I hear so often from friends with Range Rovers.

Just pleased to know JLR even has a customer experience team. Ha

I stumbled on your channel after looking for ways to prevent vehicle theft and to hopefully reduce my exorbitant insurance premium. Its not comfortable to hear your story but I am glad that you are sticking JLR out and that you have had a response from someone other than the dealer. I've had 2 new Range Rover Sport autobiography 3.0d and 5 engines. All with the same crankshaft fault. After the 3rd engine in the 1st vehicle, non of which lasted more than 17000 miles and in between times countless frustrating visits to the garage mainly for electrical faults - apple car play simply did not and does not work - I gave the car back. JLR did replaced the car with an identical new vehicle and extended the warranty to 5 years. I honestly thought I couldn't get another bad one. Wrong. True to form the new cars engine gave up at around 16500 miles. The car has been back several times and is currently in the the garage waiting for side step gremlins to be put right - I seriously doubt they ever will - an oil seal for the rear differential, the brake discs warp at around 10000 miles and the high pressure boost pipe has blown off due to incorrect installation - and broken components - when the second engine was fitted. The latter item left me stranded for 3.5 hours after limping off the M1. When these vehicles are good they are very good but oh boy they can be downright disastrous. I doubt I will ever have another and that is a real real shame. I have to be fair to the dealer who has at all times tried to help and the folks there are great but they are let down very badly by a corporation that know better. Good luck.

My 2018 Range Rover Sport broke down in Spain. Engine destroyed itself after 26000 miles. Got the car back to UK and although it took 6 months for the engine and turbo to arrive, JLR paid 80%. Had warranty which covered the balance. Even though I had the cost of hire cars for a period, I appreciate the JLR contribution.

My opinion would be definitely move the Discovery on asap. I know you really love those cars and agree with you when going they are great. Maybe get another Discovery 5 new or very low miles. At least JLR have kept you on the road. Its just weighing up the pros and and cons. Not a lot out there that is like for like if you want all the off road bells and whistles, towing capability and drive quality. Maybe worth having a look at BMW X5 though.

You're far too nice to them, and they've been fobbing you off. It doesn't surprise me it's been at the dealership longer than anyone else's- Because you're the nice guy!! So you won't be prioritised, it's as simple as that, rightly or wrongly.

I was told by a recovery driver that the most broken down cars he picks up are Mercedes, BMW, Audi, Land Rover - all the complex, expensive ones. My local Land Rover independent garage who specialises in 4x4's thinks Land Rover are crap and frequently suggests I buy a Toyota. The local Land Rover engine rebuilder drives a Land Cruiser.

Love the video and welcome your thoughts on the RRS. I personally love mine (2019) but am fearful of the impending insurance renewal in the summer. Hope your issues are sorted now at director level but am I confident? Lets just say fingers crossed for you!

Moral - multiple reasons to not buy a landrover. My kid bought a short wheel base, elderly landrover which was great, very agricultural and noisy. He ran it for a couple of years with no problems then swapped it for a BMW, nice car but a lot less fun than the landy. Landrover should have replaced that vehicle, knowing the problems had no end date.

I bought a Mercedes ML in 2005. It has done 152,000 and I still drive it in Chelsea and France - six months in each. Apart from regular servicing. I have not had a single hour's downtime.

This is the moment you realise you're in a abusive relationship. Cut all ties... Delete their number. Resist all temptations when they start scratching around waiting for a you to have a weak moment.

Insurance prices are going through the roof is my concern now after 3 years of spending a fortune on repairs to get it finally brilliant. I hope they don't become far too much to insure otherwise I've lost thousands. I really am concerned when it comes to the next insurance renewal, I'm already paying triple for insurance.

If they genuinely wanted to help, you’d be sat in a new car on a preferential deal. Just giving you a courtesy car and still saying they’ll fix the discovery after that amount of time is unacceptable and not a solution.

I would buy a land rover sport autobiography they look nice 👍 hope you get it sorted and get it back soon. yep I remember that video and the Kia also the newer discovery that you had just keep the land rover sport

So get yourself a KZfaq channel. Get yourself 17000 subscribers and your case gets escalated to JLR board level. Still no positive outcome. Still no idea if or when your car will ever be fixed. But at least JLR board members now know and there doing all they can for you by getting one of there minions to ring you to say how sorry they are. Great work JLR ! I'm mean. It's not like JLR actually make the parts needed to fix there own vehicles now is it? You couldn't make it up!!

Reliability is inversely proportional to a vehicle’s character. 😊

What is the point of jlr customer experience team if it takes them 9 months to make contact?

I've always had a landrover on my drive since my first one nearly 40 years ago. I've stuck to Defender models but have tried Range rovers and Discoveries over the years my current garage contains Defender and a Disco 1 V8 Ltd edition model. I was looking at getting a more modern vehicle for reliability and comfort but just couldn't look any more at Land Rover. I'll keep my Defender but the Disco will be going shortly as have just bought a late model Suzuki Vitara as my daily driver its compact fuel efficient and has the allgrip 4wd system.

“When they work” ….. For the price THEY SHOULD WORK ! Speaks volumes that you had to fall back on the more reliable AND FAR CHEAPER Toyota HiLux and Kia Sportage to bail you out ! I’ve had a Suzuki Vitara S 4wD since new in 2017 - now six years old - was £23k RRP ,cheap insurance, cheap road tax, pisses through MOT every year and never had a single thing go wrong yet ! My brother has had 2 new Range Rovers in the same period and been plagued with faults / repairs 😂😂😂

I ALSO HAD STARTER ELECTRIC ISSUES , I TOOK IT TO A AUTO ELECTIC, asked him not to interfere with any part of car ,and to wire a cable that was able to bypass the wire loon fault and give my starter motor all the amps it needed to get me going,,,, 5 months later i got a call saying warrenty void, i replied how? none of the original factory parts had been touched ive got videos of the work been done and in court the jude will testify this man has over 36 years of experiance and he fixed the issue ive reviewed the videos submitted i file for the client, they did the work, 3 weeks later my bonnet light came on, to say it was open when it was shut ,,,,,,

Too many toys on newer cars , my daily driver for over 20 years is a Range rover classic first fitted with the VM 2.5 I got 200000 K from that and now a 300tdi as simple as it gets, I live in Brittany and have no problem checking oil and water and driving 500 miles to visit family and friends in the UK, todays cars are what everyone asked for but when a 1 pound part breaks down that's it back to the shop, the RRC before this one I got over 300000 K on 2 engines wish I kept it , it was a 71 two door.

I'm thinking "Great! So, if I want good customer service I just need to start a KZfaq channel, build up a subscriber base and THEN complain about a faulty car".... and then I had an idea.... Somebody needs to set up a YT channel that publishes video's sent in by people who're having problems with their cars. Hopefully the channel would become popular and allow individuals to bring their problems to the attention of manufacturers and dealers.

I feel sorry for the poor person that ends up with your Disco once you’ve got rid of it

This isn’t an isolated case unfortunately. After 12 years of owning Land Rover products

I posted a video of my dreadful Disco Sport on Linked In a few years ago. I had the same phone calls and messages from JLR, who ended up embarrassed enough to take the car back.

The fact that this outfit can only contact you after bad You Tube press , speaks volumes as to why you should avoid them.

Land rover vehicles used to be synonymous with being reliable and being a workhorse, no longer

It’s a shame we in the UK do not have the “Lemon clause” like in the US, where you can return your vehicle with a full refund.

Somehow, this doesnt surprise me. I worked at Jlr for 8 years, the middle management werent worried about quality, just getting the numbers out.

My experience of dealing with franchise stealerships they're not interested in you if you didn't actually buy the vehicle from them. They'll rather put you at the end of the queue or never get back to you. I simply just don't deal with them anymore.

I think I would say to Landrover that, after all they have put you through, they should give you the RRS in place of your Discovery with it covered by 12mths warranty. The Disco then becomes their problem and you have a usable decent car….

Got a new defender in September still waiting for my spare wheel cover

When a Director tells you to fix it. However in Australia if you complain RR will sue you.

Following this one - we have a 15 plate RR Autobiography - purchased from new, 67k on clock and has been sat in Lookers for 10months awaiting a new engine, 4.4 TDV8 which will supposedly get covered by the extended warranty. JLR have no date to offer on the job and have us driving around in a Volvo. To my mind we are never going to get the car back as I can’t see them making new 4.4 diesels when the world and JLR included are moving towards hybrid and full EV. Frustrating that we simply get ignored and have seemingly no power to influence, but held to ransom by a company with no interest in caring for their customers - if anyone can help I am all ears…..

Get a Suzuki. Had mine thirteen years from new and put 95,000 miles on it. Not one issue or problem with it, original spark plugs and exhaust.

I Love My old Land Rover Freelander 2/LR-2 2.2 TD4 2006. It hasn't been without it's troubles; Steering Rack (Debris from welding clogging flow of fluids resulting in broken steering pump - remedy was flushing through fluid several times to remove debris). All in All though it has served me well for 7yrs though for little cost other than standard running costs and minimal part replacement. It pains me to see the Issues JLR have been having of late.

Whilst I understand you wanting to try to keep LR onside, I wonder whether there’s a chance you are being distracted by a RRS loan car? Have you discussed the depreciation you are paying for while it’s off the road? This is likely the biggest cost for you. The right thing would be for LR to support the dealer to buy your car back off you based on the original price paid with an adjustment for the mileage you have done since you bought it. Unlikely to happen of course because the precedent would probably bankrupt them, even though the rental and loan cars you have had have probably cost more than this already.

I can’t understand why they didn’t just rob a part off of the production line? However, the learning here is 1) only buy a Land Rover franchised dealer 2) Ensure you have Land Rover warranty 3) take Hire Purchase on the vehicle even a small amount you double your rights. I had a Jag XF and had real problems, used Section 73 of the Consumer Credit Act. Jaguar finance gave me a full refund including my deposit (PX value) and I went and bought an Audi

It sounds like nothing has changed except that the spin machine has been fired up to counter the facts

Since getting rid of my Land Rovers I have saved money on repairs and servicing. I no longer feel anxious of a potential breakdown or the shame of seeing them on tow trucks. The brand is JUNK.

TBH, a decent auto electrician could of made a loom by now.

Just had my renewal for my disco 4 , gone from £450 last year to £1250 this year

Thanks for sharing

06:10 South Africa. We are probably the only two die hards with astronomical patients . I own a Disco 5 and last year about 5 months ago had a catastrophic engine failure. JLR have had my car ever since and have kindly provided a substitute vehicle while I wait and wait. Parts supply etc etc has been the initial course of delays. I had the vehicle back for 3 days and promptly returned it and advised JLR to sort out an oil leaks amongst other issues which had not been properly repaired. When my vehicle finally comes back, where to now? I have had LR my whole life and love the vehicles, but I just cannot accept the poor service and workmanship going forward. The reliability will also play on my mind going forward as well as future warranty repairs. Very disappointed right now. Thanks for your videos.

It seems to me that a bit more expertise should be applied to properly diagnosing the technical issue rather than relying on parts-swapping - especially when the parts are unavailable. Thankfully medics don't rely on organ transplants every time something goes wrong with a human or there would be an enormous waiting list for spare parts. My current Discovery Sport had an issue with the external temperature sensor reporting -42c when the vehicle was still under warranty. The JLR dealer swapped two wiring looms but it made no difference. I just live with the problem now...

JLR could've resolved this 6 months ago, by using one of their thousands of stock-piled cars, as a parts car. It's quite simple really. You take a part off, you replace the part when it arrives. How hard is that? The problem with JLR's, and most cars really, is that they are full of electronics, computers and sensors. It's about time manufacturers went back to basics, like the good old days of carbs, points, dizzy caps and spark plugs.

Why are people buying these cars? They r junk. Might be nice to drive, but they are so unreliable, cost a fortune to run, honestly they are total lemons the lot of them.

10:18 with the ongoing issue with Range Rover insurance I thought it worth trying the recently “reactivated “ Land Rover own insurance option first my new Range Rover. Completed all the questions online, only to receive the answer “we are unable to quote you in this instance “” So much for their “in house” insurance. Back to the drawing board

You would still be running around in a KIA your paying for separately, if you didn't do KZfaq videos. JLR trying to manage the bad press.

Waiting for my LR to come back after booking it in 9 months ago - awaiting parts for steering and timing chain. Original faults I took it in for 1 year ago have not been addressed.

You are a very patient guy. It’s a disgrace that you have waited months for a part for your car and to not have a proper diagnosis is even more worrying. The CEO needs to get of his Arse and make sure that land rover are making their cars with much higher quality parts and better after sales service. They have been making cars for years and never seem to learn anything. It’s a disgusting way to run a business. Tell them to shove it.

Good for the update. I have had numerous issues with My Velar P400. New gear box after 10k miles, 2x replacement High voltage cooling pumps. Sincro issues between the electric and mechanical drives. Confidence is shattered, I like LR vehicles but afraid to say I will never have another.

You're lucky you've got a youtube channel and that JLFR stumbled across your video. I wish *I* had a YT channel (I can still barely talk about what's happened because of my Autism & inability to speak when Im this upsey) and that Toyota Australia had responded within the Australian Consumer Law when my Prado (LandCruiser II) was destroyed by a known Toyota fault - one they'd engineered and sold parts to resolve. But I get the shit end of the stick. Every time. Good for you, and good luck with JLR.

Such a lucky guy 😂

Land Rover is a JOKE

I drive a 2012 RRS (101k miles) and have done since 2018 with the only real fault being the Split Manifolds at about 80k that cost a small fortune to have replaced along with belts etc but totally agree its a great car despite its age. What doesn't sit well with me in the response from JLR is that you are now a priority for repair, I would like to have thought that all JLR owners who have forked out substantial sums of money for their cars that have broken down were top priority for repair rather than promoting you to number 1 !? It also doesn't sit well with me that they have no supply dates, I bet production is being supported and if so there should be no problem with increasing demand - Come on JLR you MUST take ownership of this problem and not leave it open ended and if for example this supplier had gone out of business you would have almost instantly sorted out an alternative supply route so why not here ? And not necessarily finally, but finally for now, why does it take a KZfaq Video to get action on this issue, that's IMO pathetic!

Get a decent auto electrician on it that can test the harness and connectors.

I really like land rovers and have an old series 3 to tinker round with but I gave up on the new stuff and just drive a Land Cruiser now. Nobody tries to steal it and it doesn't give me any problems.

There is too much unnecessary technology on vehicles today that can go wrong. Just look at the post office scandal.

The UK is dead after BREXIT. There is a shortage of everything even French wine at Sainsburys! I’ve moved to Europe where I can live like an adult!

6 months wait for a part is a joke. I bet the factories are getting parts to build new ones. Priority should go to those already built.

everyone from the dealer up should be as helpful as the customer experience team...you shouldn't have to put out you tube videos etc to get this dealt with. If the experience was the same for everyone, then JLR sales would be through the roof. but people look elsewhere because of poor customer service. sad but true.

Very interesting video ..... Makes me glad I got a Disco 4 and not a 5 ;-) I bought mine last August - September 2016 with onky 34k on the clock and looking brand new. But when I bought the upgraded LED puddle lights from PowerfulUK, I discovered that the one on the passenger door had never been wired in (shows how weak the original lights are). Luckily under guarantee as I bought a JLR Approved vehicle - so Marshall Oxford fixed it under guarantee and had to remove the door card and poke the cable through to connect the light. But funny no one noticed for 7 years !!!

Why can't they just give you a new car, would be easier. They should also cover any additional insurance as not your fault. This is a problem with Land Rover Garages when you need a service to address a warning light you have to wait 3 to 4 weeks for a service slot. Not good service... I just bought a Velar second hand from a dealer in the summer of last year but was not told by the dealer at the time of purchase about the huge amount of thefts down south and that this may increase insurance in the future which I think they should have disclosed rather than be silent as I would have chosen another discovery instead of the velar. I think Land Rover should be providing an updated theft prevention kit for these cars as a free upgrade. Then they would be collaborating with the insurance industry to keep insurance prices down and not inflated.

They could have wired a harness from scratch. There is plenty of firms that do it

Just damage limitation on JLR's part !...But it's to late the damage is done !!

Surely JLR have vehicles in stock that they can canabalise for spares rather than pass the waiting time on to the customer?

I guess the wiring harness is a Leoni product? That wouldn’t happen if it was a Sumitomo wiring loom.

Ask for a new replacement vehicle ,end of. If JLR are involved now then they can sort it, not a dealer problem. I was given a new replacement vehicle yrs ago by LR. My problem vehicle was scrapped at 3yrs old. I'm afraid JLR have lost the plot in making vehicles, sad really, too much technology. They need to go back to basic reliable vehicles, at a reasonable price, even the new Defender is just for city owners. Don't know anyone using one as a work vehicle. In fact not many on roads my area at all.

Good to hear you have some good news though obviously still many problems to sort out and at the end of the day your still not driving your own car. You have been very patient. I only bought my first Land Rover/Range Rover in August and my first shock was the rise in insurance costs over my old car an Audi A8 V8. I know now this to be a scam by insurance companies but I do enjoy driving the SUV ( 2ltr turbo diesel Evoque) as I live over 400 miles from London, not in a high crime area and not fitted with the troublesome easy entry system. My own insurance company quoted me a price of £2500 for fully comp, full no claims and clean driving record!!! Needless to say I declined I eventually got insurance with LR insurance but still a hefty £900 with a £600 excess so not sure how long I will keep the vehicle as I do not wish to increase the profits of thieves and vagabonds trading as car insurance companies

I would be asking them to rob the part off one of the used D5s in the system to get you back on the road. I guess that's extra labour and they would rather just give you loaners. I had a similar situation when my new BMW was poisoned by contaminated supermarket diesel. Took 2.5 months to get all the parts and that was pre-covid. As BMW was not liable I did not even get a loaner from them.

by now my solicitor would be doing the talking not me

Sadly watching these hoping to pick up advice. '21 plate Discovery 5 D300 sitting in a Marshall's Dealer carpark since the end of Feb due to a seized engine within the warranty period and JLR having no parts.

Leasing might be a good option.