Thank you @chrispaget7615 as this has just given me the confidence to email Tom myself on an issue with my own scooter.

What was it?

The problem

After replacing the battery - is not moving.. has power, but.. not going forward or reverse. i put it on brake or on neutral.. is beeping, but.. not moving. And brushes are ok.. Any suggestion?

No problem Bill Glad to be of Assistance . Used to live abroad pal, im multilingual, hence the funny accent. as long as you can understand thats the most important thing.. glad to help

Thanks 😊

If you ever get a chance to find out where it is located on my mercury regatta mobility scooter I'd be very grateful, but please dont drop your other work for me only when your not busy. I'm looking and I'll let you know if I find out.

Hi, no it does not, only cleans the surface. Once cleaned spin the commutator and blow out the with air that will get all the rest of the carbon out.

www.nithsdale-wheelchairs.com/prods/338858/fibre-glass-pen.html

check all wires from the controller and do a continuity test on all the wires and the motor

Looks like either a faulty brake or the nut that sits on the motor shaft is slack hence no brake,,,, take of the brake and inspect the nut also insure that the disc inside the brake is fixed in situ when no power is applied. hope this helps

Robert Pottinger check all our videos and all relevant checks. Could be a lot of things so first check motor brake and all connections. Does it go in reverse ? Then get back to us

Christopher Allen could be a few think to check first the seat post is it secure does it move Check this with the seat off. Also check the seat bolts to the seat rail. Could be worn.

You would clean the brushes with a clean rag. Blow out the carbon dust out of the motor

Hi, the reset button should not make a noise. (Mind you it will make a noise when it trips but you will notice this as it pops out). Technically it is a thermal trip in case there is an electrical issue. The button should pop out around 5mm and then you will find that you will not get any power to the scooter until you press it back in. You sure the clicking noise is coming from the trip switch/circuit breaker or is it coming from the main control box or electric brake.

@@tomjacques4 Thanks so much for the info. I will check on that... there is no thermal sensor in this one that is taped to a battery. I made a mistake when I first got the cover off, in not taking a photo of the wiring. There's a blue wire from the socket that goes somewhere to the right, but I don't know where to attach it. Thank you for any further help!

@@jerryryberg1454 Your Other Problem Could Be That Your Wiring AND/OR Components May Have Developed Electrical Corrosion.. You See.. When You Store Electrical Equipment Of Any Type For Long Periods (LIKE 10 TO 15 YEARS.) You Must Make Sure That The Batteries That Power The Equipment IS NOT CONNECTED.. In Fact? It Would Be Better Served To COMPLETELY REMOVE THE BATTERY FROM THE EQUIPMENT.. Because Even If The Equipment Is In THE OFF POSITION? There Is Still Electrical Current Flowing In The Wiring.. Even Though It's A Tiny Amount? It's Still Flowing Throughout The Electronic Equipment.. This Tiny Current Will Tend To Cause Corrosion In The Electronic Components.. We've All Seen What Happens To Car Batteries.. Well The EXACT SAME PRINCIPLE APPLIES TO ALL ELECTRONIC EQUIPMENT THAT IS POWERED BY BATTERIES. THE FUNDAMENTAL LAWS OF ELECTRICITY DO NOT CHANGE.. So.. I'd Suggest You Open Up The Scooter And Look And The (1) Wiring Harnesses, (2) The Battery And (3) The Connectors To Make Sure No Corrosion Has Occurred In The 10 to 15 Years.. Because To Be Quite Honest? That SOUNDS LIKE WHAT HAPPENED.. And If It Did Happen.. It's An Easy Fix.. You'll Have To (1) Get New Batteries. And (2) Clean Of All The Corrosion.. The Colors Of The Corrosion Is Usually Green Or White Or Both.. If The Corrosion Is To Bad Where As It Has Disintegrated The Wiring? You'll Only Have One Of Two Choices.. That Is To Either Get New Wiring Harnessing? Or Throw It Out.. Here You Go kzfaq.info/get/bejne/rNdnipB0yMrRl4k.html Good Luck.. And, Remember.. The Laws Of Electricity Are A Constant/DO NOT CHANGE...

Is it a constant clicking noise

@@tomjacques4 No, No not all the time, it seems to be if there is a strain on the machine, like when you are moving with the person on, then it will be normal for a short time then back to clicking, strange.🤔

Jacki Krauss remove the motor cable from the main controller and do a continuity test on the motor also check the brushes.

Hi I prefer the PC software. but the Sp1 is a handy took for quick on-site adjustments and to read the fault codes. Hope that helps

@@tomjacques4 That helps! 😉 It s an expensive device so... Thank you

Johan Pupillo hi. You will need to contact the suppliers as you have to be trained to use this software.

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Check the electric brake may be binding on causing power drain. Mind break will be very hot 🥵 if this is the case v

Test drive it again until the issue happens then check brake

@@tomjacques4 Will do but took the brushes out today. 4 of them and all as black as coal. Have cleaned everything as per your video. Test drive in the morning.

Dave Holmsey if the disengaging lever is on the axle you can then spin motor without in drive. If the lever is on the brake the. You will need to remove the brake.

Jim Gulley hi send us pictures of you set up with wires etc to nithsdale.wheelchairs@btinternet.com

Hi what do you mean current limit its does not have a lcd display.

Hi check to ensure there Is voltage at the charging socket also some have inline fuses close to the batteries check the battery compartment

Hi so many different switches on so many different scooters. Can you send a picture please and what is the make and model of the scooter

David Hensley your scooter is fitted with a differential so it’s normal for the wheels to do that. If you like and subscribed then we will advise you what to look for.

David Hensley what’s the make and model David

@@tomjacques4 Ok, I've subscribed and liked. Any advice would be welcome. Also, wanted to say I removed the electric brake, it's working fine.

David Hensley what’s the make and model

@@tomjacques4 It's a Golden Companion II 4-wheel Model 440

You will have to speak with the suppliers they sometimes have training courses on there products. Also you will need a background in electrical engineering. That will help. Motor vehicle etc

@@tomjacques4 Thank you that’s very helpful 👍

Hi check the electric brake for heat. Brake could be binding on

Hi i would remove a dust cap and smell it . but dont think its burnt out as a flash will not cause that. check all fuses and connections. check continuity of motor and brake.

Thanks for Quick Response I will check it out again as you suggest and let you know The Scooter has hardly been used there was no smell .

David Kronic hi check all our videos get yourself a multimeter. What checks have you performed. What is the make and model

Check tyre pressure and wheel alignment may be a bent stub axle

@@tomjacques4 Thank you will get it checked out, but others are saying they are getting nearly 'Thrown off their Mobility Scooters' by extremity uneven pavement slabs in the area of Northboure Bournemouth just a question of time before someone gets killed methinks?

It’s not built into the switch and I can’t remember where it’s located sorry

What you mean conductive? Electric ⚡️ shocks. Never heard that before. Mind you could be what’s she’s is wearing build up of static. or has the surface changed on what the scooter is driving.

Check throttle pot, speed pot and brushes we have all in stock

This no charging deal happened all of a sudden. I know of nothing that happened different than normal. Have taken apart, chased wires from charger port back to batteries, nothing wrong there.

Hi check speed pot, throttle pot. High low switch if it has one. If more than 2 brushes then check all of them. Check to see if brake is not binding on

@@tomjacques4 Thank you for the ideas, is the speed pot the wig wag, and the throttle pot the low to high speed. I am confused about the motor, it is a small size one but there doesn’t seem to be brushes fitted, only the electric brake on the end. As for the parts, would your co’ keep them, the scooter has only Komfi Rider label on it but can’t find model info anywhere. 🤔Mick.

@@michaeldominy2084 ok it’s a small scooter will have internal brushes 2 off. Only 4mph so will not have a high low switch. Test throttle and speed pot. I done a video on that

Hi.. how did this happen. did it rain when the scooter was used.... check all connections to ensure clean, dry and not damaged. check controller connections look for signs of corrosion(green colour). check all pcbs etc. wires. connections... so light should be on when switched off. why is light on check ignition barrel ( disconnect wires to it) light off now. > check continuity on the ignition barrel just in case waster has got in.

Disconnected ignition and status light is still on. Checking all other connections.

Jim Zak you will need to follow the power supply from the tiller all the way back to the controller to find out where the issue is. Check all connections

Sorry no we don’t

Tommy Galan sorry my friend can’t help with that as I got it 20 years ago. Company no longer exists

gipsy_ jo Hi there we sell all types of brushes. Nithsdale-Wheelchairs.com

gipsy_ jo www.nithsdale-wheelchairs.com/motor-brushes.html

@@tomjacques4 ?? 2 brushes £20 yyy..

Hi very difficult to say would have to hear it and see it myself could be a slack connection between motor and trans-axle or just a trans-axle issue. slipping gears etc. very difficult to tell without personally seeing it. video of it to our email would help

Nithsdale Wheelchairs V it has had the rear trans Axle changed for a new one and still the same

christopher stearman hi will need to send us a video on this. Send to our email address

Ok I have made lots of videos and hope you have done the same checks as I do. so you will need to let me know every thing that you have tested with your multimeter.

@@tomjacques4 Hello Tom, thank you for your kind reply. I checked both the fuses, diodes and Caps within the controller box and everything tested fine. And then I could have kicked myself, because I forgot to test the fuse on the red positive line from the batteries. I feel like a total idiot 🤣🤣. So I will check it tomorrow and let you know my findings. Keep up the fabulous work. So from a fellow Scotsman, keep smiling my friend. Paul.

@@spooktasticaparanormal lol aye always visual inspection first Paul,, also check voltage at charging socket that will tell you a lot.

Hi can you send video?

Hi brakes prices depends on made and model of scooter if you do t know what you have then send us pictures of the scooter and the brake to tomjacques@btinternet.com

christopher stearman mmm possible throttle pot. As it will not go forward but will go backwards. Can you touch the throttle lever just a fraction in rev. With the same effect compared to full rev. Throttle

Nithsdale Wheelchairs V Know if you touch forwards it just starts bleeping doesn’t move at all

christopher stearman that usually is the throttle pot problem.

Nithsdale Wheelchairs V ok thanks

Hey my friend would just love to see his rolling again a small hole in the wall might only irate him after the fact

Check speed pot as well as it’s linked to the throttle pot. Any noise coming from the controller when you apply drive ? No voltage no drive. Has the scooter been sitting for a while. When was it last used? Dies the voltage needle drop when you try to drive.

@@tomjacques4 Checked speed pot on ohms 24.8 its a 25k pot no dead spots even checked other pin of 3 same result? No noises coming from controller only noise is when brake lets off then immediately comes back on Noticed motor spindle does try to spin a little? Brake stays off when pushed in gear Has been sat in a dry shed for 2 years batteries topped up monthly Voltage needle does not move when trying to use thanks keep up the good work Steve.

@@showusurkipper you stated the brake clicks but does it release have you removed it and checked.

@@tomjacques4 yes brake releases can push in gear motor turns!! Square black block in controller is that a relay? Should it click on/off when wig wag operated no sound from it Steve

@@showusurkipper it may release when you move the lever but may not release when it’s activated remove it and check

Hi link : www.nithsdale-wheelchairs.com/motor-brushes.html

Lee Derouen will need to know what charger you have. Also most chargers have the instructions written on them telling you what each light stands for

@@tomjacques4 My charger has a red light that says (On or Flashing) = Fault Yellow: (On= normal charging) Yellow: Flashing= No battery or incorrect battery fitted Green: On= Fully charged. batteries ready for use. Does it hurt if I have left the charger on for over a month?

Lee Derouen looks like there is no voltage at the charging socket. Use a multi meter and insert the probs into the 2 outside holes number 1&3. You should get a reading dc voltage. If no voltage then check all wires leading to the controller then back to the batteries. Also check wires to the circuit breaker

Hi we should have one in stock send me an email to nithsdale.wheelchairs@btinternet.com and will send you a picture

@@tomjacques4 got the wheel sorted thanks,but now I have a single beep and no forward or reverse. Can you advise please. Thanks David Whittle

@@Wombat63 check all electrical connections remove and clean 🧼 ensure brake is in drive when switched on

I have that question also. Thanks

There is a lever to lock or unlock the rear wheels. When in use, it needs to be in the locked position for the scooter to move. With the power on (so the break would not engage) he moved the switch to the unlock position so he could push the scooter forward or back to clean the comutator. Then blew out the dust.

Shubudebubop hi recon your from the states. It will depend what controller is fitted. Usually means charger is connected to the scooter. But recon you would of noticed that. So may be an issue with your controlller. Let us know what controller is fitted please.

@@tomjacques4 Thank you for your quick reply. The scooter is not plugged in. So by controller are you referring to the throttle pot? I did read that 6 beeps could mean I started it with the throttle engaged, and to shut it off and start again. However, I did that and have not touched the throttle at all.

Shubudebubop morning no the controller is the main module under the rear body panel where all the wires plug in. Check all Connection from the charging socket to the controller. There may be a short. Have you been caught out in the rain?

@@tomjacques4 It may have been, my Dad picked it up a few months ago and he recently passed away, less than two weeks ago. He never was able to get it going "due to an error code 6" (which I assume was the 6 beeps that I hear) He thought it meant the batteries. However, I have got the batteries all charged up and they appear to be holding. So I read the 6 beeps could be throttle pot, but seeing as you mentioned the controller I'd like to check that before ordering something I don't need. I just decided to take this on as a project and wish I would've tried helping my Dad with it before. Thank you for your advice. Is there a way to check, or even repair the controller without getting a new one?

Shubudebubop let me know what type of controller is fitted. If you are unsure then send us a picture. Controllers can be repaired. But check the wires and all connectors for corrosion especially the multi plug that fits to the controller Etc.

Barbara Tomlinson hi there what model is it.

Hi, send some pictures to nithsdale.wheelchairs@btinternet.com please and I will see if we can help you.

This model has an extra horn for the reversing and is on the rear frame just listen to where it’s coming from and disconnect it.

What’s the make and model please

could be a few things but first of all check the brush units clean commutator then try again. if that does not work then let me know.

@@tomjacques4 will do Cheers

Hi again i did what you suggested fited new brushes after cleaning the com , the brushes were not too bad about half worn , so fitted a new speed pot but fault still there . anything else you could suggest i can try . Cheers

@@alexlaws2290 so its an intermittent fault can be kind of a pain. I would replace the throttle pot just in case but you dont have one to test so you could try and swap the outside 2 wires on the throttle pot . this will make the wig wag levers work in opposite to identify if the pots at fault.

Thanks for that info i will try it on saturday@@tomjacques4

mmmmmm could be a few things ... 1. will it do it every time even if fully charged so when the scooter is cold . 2 any slack connections, 3 could be a faulty circuit breaker.4. anything overheating maybe a worn motor check this, feel to see if anything is hot to touch. hope this helps.

@@tomjacques4 it had a 5A circuit breaker in it, I only had a 20A to hand so i put it on. Im trying it out on the flat and It doesnt trip out anymore under heavy load, but it does stop and beep I noticed its when slowing for a corner. It has a throttle problem as when i turn it on without sitting on it)if i depress the forwards very slowly it has a long dead spot and starts beeping, doesnt happen if set off fast Maybe it had 2 problems? I will see if the pot spring is ok if not order a new throttle. If it does the trick i will put the 5a fuse back in to see if thats ok

@@theinternet8853 I would not increase the factory recommend fuse rating it’s there for a reason, could burn 🔥 out the wires and cause other damage.

@@tomjacques4 I know just using it for testing, I have taken a wigwag assembly from an old wheeltech rio 3 it works and fits perfectly! (My scooter is a Shoprider Cameo) Happy days!!!! I will fit the old 5a back on tomorrow Thanks for your help my friend 👍

No problem that cosmos pot of the Rio will also do the job

The clicking noise should be coming from the end of the motor. When you start to drive you should hear a click that’s the electric brake disengaging when you stop and let go of the wig wag lever another click that’s the brake coming on stopping from moving. Hope that helps.

Thankyou sooo much you have put my mind at rest xx

Check tyre pressure and if that is ok the front wheel tracking.

Thanks Tom,

christopher stearman hi what type of controller is fitted it’s located at the rear of the scooter

Nithsdale Wheelchairs V i was thinking it was somthing to do with the Throttle controller on the handlebars does this seem right to you

Nithsdale Wheelchairs V If you are referring to the power box all the Wires go into it is a dynamic if it helps with diagnostics it does not bleep when reverse is Selected

christopher stearman hi the flash code indicates throttle error. The power module can be programmed to peep in rev. Or not. Check all connections are secure and free of corrosion. If you see rust then it may be contaminated. Check throttle pot and speed pot as they are connected. Have the speed pot at the slowest setting then test. Then slightly increase it then test again. Do this until they have it set at full speed. If no change then it most likely be the throttle pot. Hope this helps.

Nithsdale Wheelchairs V thanks i will look if it is not that would you have any idea what it could be and if so would you sell the parts

This is Jean u have drive scooter. I need a number to talk to someone. When I call the company they don't answer

www.nithsdale-wheelchairs.com/motor-brushes.html

www.nithsdale-wheelchairs.com/motor-brushes.html

What size

@@tomjacques4 the machine is a panther xl-4 . I've beennswinging at the fence because I am unable to find any part #'s. Ive guessed and ordered 2 different types 7mm x 11mm but they were to long... any help would be appreciated..

@@kiesha104 there are a few companies that sell the panther Invacare and drive which one is yours

Ticking sound.... mmmm difficult to say as ive no heard it. could be a stone in the tyre...? and as you are driving its making a noise. Also check the rear wheel nuts are tight as a slack movement could cause noise against the woodruff key.

@@tomjacques4 ive upload a video if thats worked sorry no uploaded before kzfaq.info/get/bejne/gtJkgtmmu8W5gas.html

could be coming from the brake disc itself may be broken in half hence moving around . listen to the brake on the end of the motor if you are unsure remove the brake of the motor , but keep the wires connected then try again.

@@tomjacques4 undone the screw pull break to oneside turn on an no noise , look at the brake not sure what iam looking for ,but nothing seem broke ? ill email you with a photo ,

Have a look at the brake disc when you apply the throttle lever, put some tape on the lever and let the motor spin. Move the disc around and check it, is it broken, is the 2 much play. When power is off the disc should not be able to be moved. now that the brake has been removed and you have established that the noise is coming from the brake. Ensure that the nut in the end of the motor is tight and is securely located into the brake disc when refitted.

christopher stearman morning, need more info. 1 what does the voltage display do? 2 is there a flash code? 3 where the batteries charged the night before

The voltage bar is well up in the green the little green light flashes constantly and cuts out when you try to drive forward And yes the batteries are charged A little green light is flashing eight times

Also it will go backwards for as long as you like only cuts out when you try and go forwards

christopher stearman sounds like the throttle pot. The easy way to find out is to swap the to outside cables of the pot then try again. Now it should drive forwards but cut out when going in reverse.

Shoprider makes there own controllers hence no flash codes. Mind you they have a pc diagnostic tool.

@@tomjacques4 thanks for info !

christopher stearman hi have you checked the brushes, have you done a continuity check on the motor. Does the electric brake make a clicking noise?

Nithsdale Wheelchairs V yes the brushes seem okay the Break seems to make a very slight noise

christopher stearman ok remove the bake and see if the motor spins with it off. Also check to see that the disc in the brake moves when the lever is applied. Then if the motor does not spin attach 24-25 volts to the motor wires to see if it will actually spin.

Nithsdale Wheelchairs V ok i give it a try mate thanks

Nithsdale Wheelchairs V if I removed the break and book power straight to the motor you can hear is turning the axle does not turn but the bolts for the break goes does