He Crashed our Car and Ran!!
Рет қаралды 72,187
Күн бұрын00:00 Hey everybody I’m Robert
01:07 Shoutout for the time stamps
01:24 Selling out in 10 mins!
01:47 Get you “Money Shift” merch!
01:58 What if a customer over revs the Yaris?
03:03 Owning up to your mistakes
04:43 Our 218 and GT86 never skipped a beat!
05:18 Handling past crashes...
05:40 The story of the Polo crash!
08:01 The story of the M4 crash!
10:21 The story of the red Cupra crash!
11:23 The story of the white Clio crash!
14:02 Going back to the Yaris...
15:00 Thank you and goodbye!
For all your Nürburgring needs:
Taxis - Rental Cars - Hotel - Driver Training
www.apex-nuerburg.com
Follow us on Instagram:
Robert - / robert_mitchell
Misha - / mgcharoudin
Tom - / tomstamp
Apex Nürburg - / apexnuerburg
#TierOne
@philm.1045 3 жыл бұрын
Curious... Aren’t the rentals insured? Isn’t insurance part of the rental fee?
@RobertMitchell 3 жыл бұрын
Hey Phil, seeing a lot of people have asked this I'll pin this comment. Every apex car is insured. There is an excess policy on each car in the unfortunate event of an accident. You can check out all this info on our price list. Perhaps I'll make a video explaining this in more detail later on for those who have questions :-)
@domlake 3 жыл бұрын
Is it possible to obtain insurance against the excess? I appreciate the excess amount is probably due to the inherent risks of rentals for track driving but I certainly couldn't afford those amounts if the worst happened.
@philm.1045 3 жыл бұрын
@@RobertMitchell Hi Robert, Great! I believe a video clarifying the insurance coverages would be perfect 👌
@mcgherkinstudios 3 жыл бұрын
@@RobertMitchell So in the cases above, these people aren’t paying for the full damage to the car, they’re being helped with the insurance excess, correct? To me, if you hire a car but you can’t afford the excess if something happens, that’s pretty disrespectful to have a company put their trust in you when you know you aren’t good for it. It’s understandable if the insurance was voided and someone was unexpectedly on the hook for the whole lot, but the excesses are there clear as day before you hire. I dunno. I don’t have thousands to pay for an accident if I did have one, so I don’t go to the Ring. I’m not sure I could enjoy driving it if I was constantly worried about bankrupting myself on top of the usual ‘if I stack it I’ll be an asshole or even a dead asshole’
@dosovnis7090 3 жыл бұрын
@@RobertMitchell Yes, please make a video explaining all about the insurance part please. Is this also why you don't have a GT3 for rental for example? Thanks.
@mgcharoudin 3 жыл бұрын
No it wasn't me. Edit: John, you're a dbag.
@jacobrev6567 3 жыл бұрын
🤣🤣🤣👍👍👍
@lewistheberzerker 3 жыл бұрын
🤣🤣🤣🤣🤣🤣🤣🤣
@christheking1 3 жыл бұрын
I can hear Misha’s laugh as I read this 🤣🤣
@zrevan4262 3 жыл бұрын
🤣🤣
@jimmyforsell6721 3 жыл бұрын
😂 It was my first thought when i thought it was an old storytime.
@Vgk36 3 жыл бұрын
The polo story is incredible. He will absolutely have a better view of the ring because of you guys . Wow !
@RobertMitchell 3 жыл бұрын
It was great to turn around a negative situation into a positive :-)
@sheldonaubut 3 жыл бұрын
@@RobertMitchell -- I actually had to wipe my eyes listening to that story. This is when you know that a business isn't just a cash cow for someone and is rather there to do something good for the community.
@VisioRacer 3 жыл бұрын
This is why I love Apex, Robert's approach and openness. I like to hear these stories. PS: Would you consider adding some pictures or footage of a car you are talking about during the speech? I think it would look great, I am sure I am not the only one who cannot recall each car you had and would love to see them!
@Twobarpsi 3 жыл бұрын
Hey Visio!!!!! Hige fan of your channel!
@satanaz 3 жыл бұрын
Lots of people asking about insurance; there's some info on old document on their website (Search for "Apex_Nuerburg_price_list_rental_cars_oct17.pdf" on google and you will get more info) If I remember right the insurance is (much) more expensive than the rental itself; so most people just ignore it... It was like 400 euros to get insurance back in 2017. Insurance excess for the VW Polo GTI (DSG) in 2017: 12 999,00 € Insurance excess for the BMW M4* (DCT) in 2017: 29 999,00 € → "Insurance excess" is the maximum amount you could be liable in case of damage. Everything above the excess is insured
@ChefTamable 3 жыл бұрын
Mad respect that Apex is able to work out something when an accident happens, BUT, as any racer/track day person should know, never take anything to the track you're not financially able to walk away from.
@Onur.o 3 жыл бұрын
Never a fun topic, but it's amazing that you're sharing these things as well. That's #TierOne Youtubing right there!
@RobertMitchell 3 жыл бұрын
I agree Onur; but we gotta be open and honest! Thanks for watching :-)
@thomasbryce9739 3 жыл бұрын
@@RobertMitchell 👍😊👍
@yippykayak5842 3 жыл бұрын
I still think it’s absolute madness to go out and rent a car to thrash round the Nurburgring, just because the risk of massive repair expense doesn’t seem to weigh up vs just buying your own car, but if i was ever to do it, it would have to be with Apex. You guys seem like good people.
@Gijzzzzzzzzz 3 жыл бұрын
It’s all about respect and quick remediation. Manual trans rules!
@RobertMitchell 3 жыл бұрын
Yep I agree! :-)
@zloychechen5150 3 жыл бұрын
especially with a non-interference engine.
@thomasbryce9739 3 жыл бұрын
Amen.. totally agree!😊
@mann_idonotreadreplies 2 жыл бұрын
@Gijs M just don't misshift 🤑🤭
@mr_benn 3 жыл бұрын
As I’m sure our parents have said “honesty is the best policy”. You need to protect your business and true fans and customers will understand your measures.
@jeronimuspompeus624 3 жыл бұрын
This shows what you guys are all about. Not just raking in money but actually caring about people, giving them a break and making sure they don't forever live with a soured memory of the ring. I don't think I would ever rent a car, only an instructor, but for both I would definitely only come to you guys.
@bokiNYC 3 жыл бұрын
Agree 100%!
@nigspeed 3 жыл бұрын
Spot on.
@crephcrafterlp4899 3 жыл бұрын
I agree!
@davidhunternyc1 3 жыл бұрын
After hearing these stories, I'm with you. I would only go out with an instructor... and drive 55 mph. ☺️
@MikeFlush 3 жыл бұрын
Apex have one of the best customers service. I don't know many rental services who are so open to help and reduce the bill in case of a crash. A good advice for noobs on the ring: if you don't have money to pay for your mistakes, take a taxi lap ! It will be safer, way faster (specially with Ice cold Moritz, I'll never forget my ride with him in the 600LT) and no extra costs for a lifetime experience ! Thanks Robert and all the Apex team for being so great !
@Chico.00 3 жыл бұрын
I actually tought rental car companies at the ring would cover the costs of a eventually "accident". I was wrong. This kinda turns me off going to a trackday or to the ringbut to the business perspective makes all sense. Would rather get my own track tool and deal with my own stuff honestly
@alexzandz 3 жыл бұрын
Yes, exactly would have thought the packages would at least come with an insurance option
@nicksGLI 3 жыл бұрын
Don't track anything you can't afford to write off
@pip5461 3 жыл бұрын
@@alexzandz Absolutely !
@Rebasepoiss 2 жыл бұрын
@@nicksGLI Exactly. If I were ever to drive on the Nürburgring I would do it in a cheap-ish older hot-hatch. This way you would only have to pay for the crash-barrier damages and other fees related to crashing on the ring but at least you wouldn't be bankrupt.
@skinnyc8336 3 жыл бұрын
I do remember the Clio crash as we were shortly after at the scene. Friend of us helped at the scene, reporting severe injuries, not sure to what extend, I have no further info. Hearing you guys supported him in various ways is a nice gesture but it seems not appreciated. Really don’t understand why people are this disrespectfull.
@Chappers158 3 жыл бұрын
“One May” I’ve never heard anyone say a date like that in my life.
@nicksGLI 3 жыл бұрын
Direct translated from German
@tonycarpaccio9550 3 жыл бұрын
Jesus man I would not be taking out any of those cars unless I was confident that I was fully covered. I have no idea if insurance is available or how it works there though.
@davidhunternyc1 3 жыл бұрын
I agree with you. Here in the states you can check the box to add full coverage for an extra fee when you rent a car. I guess Germany is different?
@philiphawkins4684 3 жыл бұрын
@@davidhunternyc1 most general car rental companies prohibit taking a car to the ring.
@davidhunternyc1 3 жыл бұрын
@@philiphawkins4684 Thanks. What I meant to say is does Apex offer full coverage by checking a box? Not a regular rental car company.
@swanblake 3 жыл бұрын
That's really fantastic how you work with those people. I feel for both parties. So cool that you helped them get back to the 'ring and not end on a downer. A lot of respect for you. Definetly above and beyond.
@Rickie-37 3 жыл бұрын
I can picture Misha and Robert after a long crappy day at work, having a drink, and sighing, "well at least we didn't have a John today"
@schore69 3 жыл бұрын
The way you handled that customers with financial difficulties is not only accomodating and courteous, but also really wholesome. i dont know you, but at least in this incident you seem to prefer the greater good to the cash & in my humble opinion this is the right way to do stuff. cheers!
@chuckcts-v3460 3 жыл бұрын
Robert, it is no surprise that Apex and your other business ventures are successful. You are truly a special person. The world needs more people like you! Continued success!
@LearningFast 3 жыл бұрын
The Yaris is going to be the most expensive car you rent with all of those over revving fees.
@RobertMitchell 3 жыл бұрын
Not if you don't over rev it ;-)
@Ybeex 3 жыл бұрын
these overrev fees are perfectly normal and reasonable they are the same for all other car rental companies at the ring
@shutu6338 3 жыл бұрын
bruh i hope Yaris wont spend 2 laps of Ring and 2weeks at repair shop and repeat....
@davef3356 3 жыл бұрын
I Drive a Yaris too, did 15 Laps ob the Ring. You have do be concentraded and Push the Stick in the right direction. Than you had no problem. If you drive 99% of the Time a AT Car, better choose a other car to learn the Ring
@davidhunternyc1 3 жыл бұрын
@@davef3356 After hearing these stories my other car would be a Mercedes W123. Windows rolled down. Sunroof open. Elton John playing on the radio.
@benjaminasbilevicius4684 3 жыл бұрын
Came from Misha’s channel a while ago, was watching some of your videos, but now subscribed after honest talk about crash situations and how you actually think and care about your customer. I have never been in ring, but that is one of my dreams. When I will be able to come and experience it - it will surely be with Apex.
@brentrockwood 3 жыл бұрын
Adding cameras for everyone's protection and adding value to the driving experience is a great value for everyone involved! If I am ever fortunate enough to come drive one of your cars, I just want to have an option to buy insurance ahead of time to cover everyone.
@Xx-yk6cu 3 жыл бұрын
What about rental insurance with an excess value the customer has to cover.
@dosovnis7090 3 жыл бұрын
Robert please explain more regarding insurance why there is no full coverage is it a cost thing or related to being a race track etc?
@gbgt2 3 жыл бұрын
Exactly what I was wondering. I imagine any insurance would have a very high excess but that would be better than covering the whole cost in the event the car is totalled!
@Xx-yk6cu 3 жыл бұрын
@@gbgt2 It seems if you total an apex car and it’s not your fault, you are liable to repay back the entire value of the car. Why would they not offer insurance? Other companies do.
@w75525 3 жыл бұрын
I wondered the same thing. Although if I'm not mistaken, in the car chat podcast Robert mentioned that car's aren't insured so that might explain it.
@WildShotZ14 3 жыл бұрын
As usual, clean and top quality content👍
@RobertMitchell 3 жыл бұрын
Thanks for the kind comments, glad you enjoyed!
@WildShotZ14 3 жыл бұрын
@@RobertMitchell you deserves it man👍
@sportzntouring 3 жыл бұрын
Love the fact that you bring people who've damaged the cars back to leave them with a positive memory of the ring! That's a business that understands people and truly loves delivering the service it provides. Respect!
@optimusprimevil1646 3 жыл бұрын
love the way you treat your customers. like no extra charge for camera footage from the yaris. really refreshing way of doing things. would defo come to you guys first.
@moondawg5 3 жыл бұрын
Robert, your people skills and management style never cease to amaze. Thank you for sharing.
@hatnailer 3 жыл бұрын
I'm not one for commenting on YT content, but Robert, you epitomise the way a business should be run, huge respect to you, and if I'm ever at the ring I know where I will be heading for a hire 👍
@alistairl 3 жыл бұрын
Thanks Robert, I have a friend who has a couple of motorcycle businesses and includes rental - the team sounds similar to yours and goes out of their way, and most customers respond to that. Then occasionally an exception comes up and you catch your breath and reconsider. Regarding the exceptions as anomalies and sticking to your core values pays dividends - otherwise they can spoil the passion and enthusiasm.
@hondaforever338 3 жыл бұрын
This was a great video for myself who wants to visit from the US at a later date to drive a car. Obviously different country and laws it's tricky to find out how everything works over there but after discovering your channel thanks to Misha I feel much more comfortable about my trip.
@kylezink9304 3 жыл бұрын
Even though I have Kart racing and track day experience here in Australia, crashing was my number 1 fear when I drove your M4. I was meant to drive the M2, but someone had binned it prior, your team then graciously upgraded me to the M4 at no extra charge (another element of these crashes that you can't recoup). I really had to hold myself back with how hard I naturally wanted to drive that car. I had to keep in mind that it was my first time around "The Ring" and Driving the M4 on the other side of the world (and the other side of the car).... Having Misha's instructions for my laps gave me a great experience, I hope to come back and spend more time there when ever the global pandemic situation will allow. You guys are the class of the motoring world! keep it up!
@danielvonschedvin828 3 жыл бұрын
So relaxing listening to your stories. You are one of a kind!
@damogorm 3 жыл бұрын
The best person and company to deal with when this happens. Thanks for the understand 🙌
@gerhardpotgieter9091 3 жыл бұрын
Respect to you for handling the situations like you did!👍👍
@kahmed7328 3 жыл бұрын
Wow!! It’s really great to hear how you work with people!! 👍👍
@NexttGeneration 3 жыл бұрын
It's really inspiring to see how you're compassionate and place overall customer experience first, so much so that sometimes it leave you out of pocket. Also, I hope the Yaris stays on the road, but it'll be interesting to see how you go about determining who'd be responsible to blowing up the engine, say if the most recent customer didn't actually over rev and in fact a customer 5 laps ago did - similar to what happened to yourself where the Yaris went bang after 5 laps.
@davidsmall7676 3 жыл бұрын
Robert, I commented this a long while back but I will reiterate: You, Misha and the Apex crew are most upstanding, moral and just all around good people. The world needs more who operate in life as you do. I cannot wait to come over to Apex and the Nurburgring just to talk and enjoy the whole experience. There must be laps!!! Thanks as always
@v12nosha 2 жыл бұрын
I'm blown away by your candor! Just WOW! You Sir are a Gentleman. Kudos.
@sachachanyan 3 жыл бұрын
Man, it‘s so nice how you dealt with your customers. Compassionate and dignified. Too bad for the ungrateful few.
@originalboon 3 жыл бұрын
Such a great attitude to take in very awkward conditions, those chats must never be easy. Honesty and integrity go a long way.
@user-od9iz9cv1w 3 жыл бұрын
This constructive attitude explains why you have been successful in business. Thanks for sharing your approach so others can learn from your example.
@777athletic 3 жыл бұрын
I thought you guys got insurance to cover accidents.. 🤷 To be honest as a first time on the track I wouldnt be comfortable to get into sport car without knowing it is no.insurance for me there..
@112DKN 3 жыл бұрын
They do have their cars insured but their insurance policies are connected with relatively high excesses. If you have a look at their homepage: The Polo GTI has as an example an excess of 12999€. I believe that's gotta be okay considering the fact that insuring a rental for this type of usage can't be cheap. I read between the lines of Roberts crash stories that they obviously charge you the full repair bill if it is cheaper then paying the excess.
@TomosWilliams96 3 жыл бұрын
I'm shocked that there isn't already a sort of dashcam already installed with a g force meter, rev recorder etc... You must have a lot of faith in your customers, people will take advantage. Sad to hear about people being scumbags, hoping you have better luck in the future!
@rhabeldibabeldi6812 3 жыл бұрын
Hey Robert :) I´m once more absolutely stunned by how you handle your business and what kind of personality you have. Seeing all the things you do really does help bring and keep people in this hobby, no matter how hard they screw up. We all f**k up at some point but having someone like you guys/girls who are there in this moment really makes a difference I guess. More people sould take you as a role model (even though I dont think you want to hear that ;P ) and learn how to deal with shitty situations on a mature level. PS the clio storry somehow makes me wana join the apex team. Thx for being as aweome as always and have a great day :)
@stevehertfordshire1879 3 жыл бұрын
Interesting topic - I had assumed that renting the cars included insurance so that if you damaged them, the insurance would cover. I didn't realise that if you crash the car you have to pay potentially thousands to repair.. What happens to damage to the track, is I've heard horror stories where armco bills have run into thousands too??
@kobbetop 3 жыл бұрын
What I gather from this, you potentially have to pay tens of thousands which is brutal if you just came for a fun lap on a holiday. Better just crash your own car, at least the insurance pays for it...
@legit5918 3 жыл бұрын
@@kobbetop While I think that these stories worked out pretty well, I think after hearing this I'd rather take my own car and maybe get an instructor lap. If I crash my shitbox little of value is lost, propably less than 5k in car damage (potentially plus ring damage?). That's a risk I'm somewhat willing to take, but risking paying for a heavily modified almost new track car? That could ruin your life for years ahead in the future if you aren't a big earner.
@jalaldahmane4564 3 жыл бұрын
Yes agreed. I'm glad Robert made that video, it's definitely making me think twice before renting a car on the Nurburgring. I was already somewhat worried about the huge amounts you had to pay if you caused a track closure for example but this is the final nail to the coffin. I guess you have to be rich to truly enjoy the Nurburgring 😕
@nickalgar5473 3 жыл бұрын
Another great video and really important for anyone renting. Pleased to see your covering the Insurance aspect of this as it's so important. This whole area is key aspect to driving at the Ring for me. My road car insurance now specifically bans it as somewhere to drive :(
@joe5boost 3 жыл бұрын
big respect to you for letting others drive your cars , keep up the good work
@MsTardo123 3 жыл бұрын
really nice hearing these stories robert :) cudos on you for having patience for people and helping them within their capability :)
@mtnvalley9298 3 жыл бұрын
Preventative measures in business keeps the good times rolling. Love it.
@RobertMitchell 3 жыл бұрын
Yes they do
@Antidepressiva1980 3 жыл бұрын
A perfect example of customer support in a perfect business . Kudos to your whole team Robert .
@RobertMitchell 3 жыл бұрын
Thanks for the kind words, have a great day :-)
@Antidepressiva1980 3 жыл бұрын
@@RobertMitchell 👌🏼✌🏼
@BabyRattlesBraddduls 3 жыл бұрын
That polo story with the kid from the Netherlands warns my heart. You guys are so amazing and understanding.
@c-barsadventures4135 3 жыл бұрын
Not just good business values, but also great people values. Sometimes more important than any financial situation. Good on you for helping someone and having a positive impact in their lives, even if they had a negative impact on your wallet. You seem like a genuine man Robert. Getting settled here now, cooking great meals again and having a place to call home with doggo happy and tail waggy as usual. In my dream house on the salt water shore non the less.. all just from great people with great values. An amazing and giant stepping stone to a much needed rebuild and successful future for myself. Bullying isn't OK at any age and leaves scars some people don't recover from. Be kind.
@rick6738 3 жыл бұрын
I have got big respect for the way you are running your business, working with people and try and make both sides happy, not just colecting money
@tibrongyori9743 Жыл бұрын
I’ve always said APEX will be the only place I give my business too if I ever get to the Nurburgring because of how Robert runs it. Absolute legend of a guy!
@Silversurfer604 3 жыл бұрын
but is there not any insurance that covers the damage by renting the car? i mean i would never rent a car and take the risk for a 20 000.- euro bill?
@turbofanlover 3 жыл бұрын
Good question...and I totally agree with you.
@steve5x565 3 жыл бұрын
Really useful information again. Nobody intends to crash (I hope) or deliberately wreck an engine. I think this will also have another benefit to your customers, if there is an accident or engine/mechanical problem that is totally not their fault they will also have the evidence. Absolutely nothing wrong with trusting people, but it has to work both ways. George’s channel is great by the way, just what we needed to finish of the full picture. Reminds me I need to go and thank him😁
@ewaldelfering 3 жыл бұрын
Owsome explaining Robert, its ones again open and transparant
@RaheelZahir 3 жыл бұрын
Respect to you for taking the time putting time stamps. In reality I’m going to watch the video regardless of how long it is😂. Also I must say I love the mutual respect from apex and the customers. Screw that dude who crashed and left smh.
@micheltebraake7915 3 жыл бұрын
Thanks for the background to the different situations.
@MikkoRantalainen Жыл бұрын
Great stories and lots of useful information!
@Swearinbag 3 жыл бұрын
An absolute stellar service for the people who are honest. I admire you and the Apex team a lot :)
@clifbradley 3 жыл бұрын
Tier One Media, but 5 Star service
@RobertMitchell 3 жыл бұрын
Thanks Clif!
@PauVigil 3 жыл бұрын
People like Robert are rare nowadays, respect!
@MrSchuetzendorf 3 жыл бұрын
Crazy stories! On the ring i always drove a car which i can easily afford to throw away. If you have to think about the money it's not fun. The same if you got a car which you can't replace easily. I know one guy who took away two GT3 RS. He had to wait for many months to get a new one and was pissed of that.
@henrikdall4477 3 жыл бұрын
Really am impressed about the length you guys go, in terms of costumer support and service! 👀 It really makes one wanna buy your stuff and wear it! Thanks for the time you spend on content! Greetings from Denmark.
@RobertMitchell 3 жыл бұрын
Great to hear, thanks for watching Henrik I'm glad that you enjoy the content :-)
@vladimirprihoda9935 3 жыл бұрын
Just doing my part with the algorithm, and commenting! Great video!
@bjorndefeyter 3 жыл бұрын
Great video! Lots of respect Robert
@michaelwalton4118 3 жыл бұрын
Genuine man and company. 👍
@Richard_Turner 3 жыл бұрын
I remember being there when the guys with the clio happened, thankfully as you say they are the minority and its a testament to you guys how you deal with the genuine people!
@RobertMitchell 3 жыл бұрын
It was definitely a busy weekend Richard! Looking forward to seeing you out here again when you can :-)
@Richard_Turner 3 жыл бұрын
@@RobertMitchell well the car is completed now so it's all set.. just me that isn't!
@TheTsunamijuan 3 жыл бұрын
Robert, you continually renew my faith in humanity and the world. I hope you never lose your sparkle, and positive attitude and understanding.
@SKODA20V 3 жыл бұрын
Robert you are such a down to earth decent guy - respect to you and the Apex team, so many other companies would hire lawyers to recoup all costs let alone just the car like lost income, time spent dealing with it etc. Heartwarming that you work with clients even a free tuition lap and hotel wow well done - Honesty is the best policy and you and Apex are tantamount to that, just like the GR Yaris video you are so honest and down to earth you have my and many others peoples respect - Well done.
@florianjungwirth9638 3 жыл бұрын
How about a community insurance? You could charge 5% extra per round, the money of all cars goes to a bucket. If someone crashes and there was no gross negligence you could support the customer with, lets say, 50% of the actual amount of that bucket, but a maximum of 75% of the damage. This could help reduce the financial burden of the individual that is so unfortunate to crash.
@eedesign878 3 жыл бұрын
If excesses are that high, then you basically run fleet without insurance. That is pretty tough pill given that your prices are sky high.
@macbitz 2 жыл бұрын
Really interesting video and all I can say is, I wish every company on this planet had the same moral compass and ethics as you guys do. You are an example to all 👍🏼
@rupersters 3 жыл бұрын
This is what Makes Apex different from others. You give them respect, you get respect. I got a similar thing. An instruction lap in my mx5 and on 3/4 of the lap a sensor malfunction and the engine cuts out. It was my first lap of 4 with instruction. Afterwards they told me i could get my Laps till end of the year. To bad i hadnt the time to Come back. But the gesture was super nice.
@sabfit4life277 3 жыл бұрын
We need more of people like you guys in this world! 💯🔥
@twanvorstenbosch 3 жыл бұрын
robert you must have a heart of gold 💛
@victor4everthe1hansson15 3 жыл бұрын
Honesty always pay off. Great video!
@uwlwsrpm 3 жыл бұрын
It's good to hear you guys doing your best to meet people halfway, but yeah, it seems I'll stick with passenger laps if I ever do get to come by a miracle. I don't think I would be able to concentrate on full enjoyment with the potential cost hanging over my head, I'd just be constantly thinking "Don'tCrashDon'tCrashDon'tCrashDon'tCrashDon'tCrashDon'tCrash."
@jemmett50 3 жыл бұрын
Great ethics.... Honest and transparent... Well done Robert... Great content 👍👍
@cmayorbal 3 жыл бұрын
I remember when the OG polo was crashed and you got the gti, very cool story from the start of apex.
@klfandy 3 жыл бұрын
Spechless about how you handled the Polo, M4 crash Storys! Awesome!!
@simonhaycocks 3 жыл бұрын
Robert, you're a stand up guy and i very much respect you for helping these people out. Your stories make me shudder inside just thinking about being liable for potentially 10's of thousands of Euro. I just couldn't do it to myself. Yes, i'd love to come and drive one of your cars but i wouldn't be able to fully enjoy it because there would be a little voice in my head saying, don't crash don't crash don't crash the whole lap 😂
@DoctorCarLove 3 жыл бұрын
I drove behind the red cupra when it crashed in the first corner. I could not believe it. Good to hear he was a “you break it you pay it” kinda guy. Cheers
@davemorris6747 3 жыл бұрын
When I rented from the Burgstube hotel some years ago they plugged the device in the odb port to monitor for over reving. Don’t see it as a problem and made me respect the car more.
@MadsDKN 3 жыл бұрын
Surprised there's no insurance involved with renting. Guess I expected it to be the same as a rental car 🤣
@shaunwhitfield112 3 жыл бұрын
Mmm great stories Robert 🙌great to see how fair you lot are 👍👍think you’ve a very rare breed of people these days mate 😎😎😎😎😎😁🙌👍loving the content 🙌apex by name and apex by nature 🙌🙌
@335ifnx101 3 жыл бұрын
Surprising, that there seems to be no insurance? Personally I wouldnt go out in a rental without insurance. Its the green hell after all.
@thedetailingdoctor5746 3 жыл бұрын
Beautiful story on the polo such a nice and decent way of dealing with it. Hats off to you guys ❤️
@tuntitommosille 3 жыл бұрын
We all come across these "Johns" at various points in our lives. You just gotta move on, knowing that your pain is only temporary, while that other guy is miserable for the rest of his life, because he's fundamentally a prick.
@williamstrachan 3 жыл бұрын
The openness with which you deal with these issues is definitely a massive positive about choosing Apex. I don't plan to crash any of your cars but I would feel better if I did so (than anyone else's)...
@STEVEBHPDEVON 3 жыл бұрын
Big respect to the apex crew 👍
@hamzasherazi9334 3 жыл бұрын
This is why Robert and the Apex crew are the best. If you own up to your mistakes you can probably get a break. Running away is probably the worst thing you can do in that situation. Also no one is gonna judge the guys who crashed and owned up. Meanwhile everyone is going to remember 'John' as that dbag who crashed, injured himself, his friends and just "ran". You will make things worse for yourself if you do this sort of thing. Robert I tip my hat to you for treating the real ones like that. You are truly a great person.
@revmatchtv 3 жыл бұрын
Cool insight into how you run the business!
@peterriis 3 жыл бұрын
The story with the Clio - And your way of helping this guy out. Is outstanding. That tells a lot if how clever you run your business, but also your dedication to make sure your clients have a great experience. Renting out cars at a race track must be high risk business. And how do you take the risk out of that.. If you actually can. Have a great day
@norym90 3 жыл бұрын
Wow, impressed by your story Robert. Your a cool guy, I’m jealous for your relax way of thinking and acting! Still need to visit the nordschleife, the best track in the world. When I do I would love to book a taxi ride with your special Porsche driven by you or Misha.
@timothywachowicz8308 3 жыл бұрын
Great take away Robert!!! I suspect You have car rental insurance available at the time of renting? A must along with instruction laps! Will be doing it all up when I get there for sure! Question: Would You ever be interested in sharing the qualities of a good business model? I Really appreciate Your approach to business & how You harmonize business, passion, family, friendships, unifying them all into wonderful memories! Thank You so much for sharing the inspiration Brother! Many smiles per gallon along Your way along with everyone here who comes for a Robert lift... :)
@motojojo_ 3 жыл бұрын
Great stories and a great philosophy for business 👍 Don't think I'd rent a car because I know I can't afford it if things go wrong Damn sure I'm visiting Apex for an instruction lap in my own car tho
@zareff 3 жыл бұрын
Am I missing something..what's the insurance excess on your cars? 20k bill for running over curbs in an f82 is hardly a fair compensation for something that is expected to rip out like the oil cooler lines in a situation like that.
Robert Mitchell
Рет қаралды 60 М.
Robert Mitchell
Рет қаралды 79 М.