After reading the numerous comments about how they were "just comics" and nobody cares about comics - I will make all those people a deal. If you have the first appearance of Batman, Superman, Deadpool, She-Hulk, Incredible Hulk, Iron Man, The Flash, Guardians of the Galaxy or any other major comic book characters to get a movie today, I will buy them ALL off you for one crisp dollar bill. $1 of cash for all your rare worthless comics...because, you know....they are "just" comics worth nothing and definitely something a part-time struggling postal employee would never consider stealing. Same goes for old baseball cards, jewelry, new iPhones and other worthless junk. Theft never happens anywhere, right?

Me ex's friend worked for USPS and he used to steal packages containing clothing then would go to the flea market and sell them. He got caught and went to Federal prison.

My former mail lady was fired for stealing 150 pieces of mail.I'm glad she lost her job.

We had a package delivered by Amazon that was placed on our porch. Soon after that a postal worker came to our home carrying a large box that she placed on our porch, opened it and then proceeded to rummaged through it. When she was finished she closed the flaps, then took out a marking pin and wrote on the outside of the box that it initially had been delivered to the wrong address. She then leaned over, picked up the package that Amazon had delivered and walked back to her vehicle and drove off. All of this was recorded by our security cameras. My husband called the Post Office in our area, but was transferred to a recording that directed him to a website to file a complaint. Two weeks afterwards my husband got a generic email stating they were “looking into the matter”. That was three weeks ago and we have not heard a word from them since. Unfortunately, finding a postal worker who actually cares is next to impossible. The apathetic responses lead me to believe that many of the employees are protectors of these thieves, if not thieves themselves. Stealing mail is a federal offense and the thieves deserve to be arrested and prosecuted as felones. Our home sets far off the road and our front porch is hidden by tall hedges, preventing anyone from seeing anything that may be on it. The Postal-thief bent over so that she was below the hedges and couldn’t be seen by anyone driving by as she ransacked the one box and stole the other. The one thing she didn’t do was to look around to see if she and her actions were being recorded. Whether the UPSP cares about this or not, the police will, because I have no doubt that porch-pirates are a big issue for them. Calling the police and swearing out charges are our next move in this matter. If this woman is stealing whatever she wants out of my packages, including the package itself, then she is stealing from others as well. Millions of people are the victims of these types of thieves everyday and it is incumbent on all of us to do our part to hold these people accountable for their crimes, by reporting them to their employers and the police and following up with these organizations to ensure they too are doing their part as well. We all work too hard for our money to allow these thieving-criminals to get away with their ever increasing crimes.

I'm so sorry this happened to you- as a mail carrier it makes me mad that somebody is ripping off people without a second thought! we are the face of the USPS and often people wrongly blame us for things we have no control over so maybe I am a little sensitive but I freakin hate thieves with a passion

Sounds to me like a USPS truck driver took your package and after making his deliveries all over the US, ended up putting it back into the system in Chicago only after he saw an inquiry had been made. There are probably a LOT of "missing" packages that never get reported because people know it's a waste of time. Those thieves SUCK and should be neutered!!

There is no need to USPS employees to attack this video, create fake accounts, troll and insult other viewers who have shared their stories. If you watch the ENTIRE video, you will realize I am talking about the FEW people in the USPS ruining the positive reputation of all those who do work hard to make the USPS efficient and competitive. If all this video produces are attacks instead of solutions or acknowledgement that more oversight is needed - especially with USPS drivers and how customer service agents deal with complaints - then nothing will improve or change. If you think theft in the USPS doesn't exist, here are a handful of examples: 1) koin.com/2014/09/26/usps-mail-carrier-accused-of-stealing-mail-in-portland/ 2) www.nbcwashington.com/investigations/2-Postal-Employees-Suspected-of-Stealing-9500-in-Gift-Cards-284387631.html 3) www.nydailynews.com/news/national/nj-mailman-admitted-stealing-443k-tax-refund-checks-article-1.2619870

I would like to thank everyone who had taken the time to watch and comment on this video. Although I uploaded it back in 2015, it has suddenly skyrocketed in views and comments in the last few months. I'm shocked it has reached 100,000+ views from just 30,000 just a few months ago. 500+ comments from only 150+ over two years. I have read the good and bad and it is all interesting. Some people think I'm just paranoid and that they were just worthless comics, so who cares. Those comments are entertaining and comical to read - the breakroom and toilet paper one was funny. A small handful think this is 'false news' (the new over-used buzz term) because I have nothing better to do. Those people are idiotic, but they are entitled to their opinions. Others think the issue is just bad mismanagement by postal employees after the sorting machine ripped open my package and the policy is to stuff the envelope with whatever is lying around (which is straight up sad and a horrible business policy). I've had postal employees troll this video, but to be fair, I've had other postal employees admit to the reality 3rd party contracted carriers and USPS contracted/temp employees who have been known to steal. But the vast majority of commentators have their own gripes and stories to share - which I thank you all for. As mentioned in the video, my biggest problem was with USPS customer service. Theft or mismanagement happens in all businesses everywhere - that is just the reality of life - but how a business deals with those issues is what matters. Since many people have been asking me what has happened since...the answer is, well - nothing! My expensive comics in the package (which today have a book value of about $1200-$1500 combined) are long gone and I've made my piece with that. USPS never issued the insured value of the package and after months of trying to get the appropriate paperwork and submitting this and that only to be told 'this was the wrong claim' or 'you where given the wrong form', my mother and I got frustrated and just gave up. We never heard back from the Postal Inspector's office either. Life is busy and I had to move on from this. Over the years I have bought many of those comics back again. Who knows, maybe I brought a few of them off who ever took them? I did watch eBay and Amazon for months after, but proving if they were mine proved futile since no one posted all of them at once or a good enough number to look suspicious. Regardless, I take this as a learning lesson. That is the only way to move on and grow in knowledge. Now I only receive packages in USPS Priority Mail Boxes and by FedEx. I have not had any problems since. This video has reached so many other people who before thought their experiences were isolated and I'm glad you now have a message board here to share your personal stories. Please continue to share and please be careful when you mail. Regardless if my experience was a theft or just negligence/bad sorting, there is room to learn so problems like this don't happen again. Cheers

Thank you for an excellent video! I bought an iphone from Ebay. I was home when it was supposed to be delivered after it was signed for. The postal carrier should have rung my door bell, did not and only dropped off my mail, I chased her in my car and caught her 1 block away from my home and asked for the iphone package. She said Oh!, you have to sign for it, I did and she had to give me what she planned to keep for her own. I sympathize with you.

The postal 📪 service is getting worse. I've had my mail tampered with several times by postal employees.sad..

USPS steals out of packages. It's happened to me more than once. And the customer service, good luck calling someone.

I mailed my retired mom a Mother's Day card and a $100 Walmart gift card. When it never arrived, we contacted WalMart and found that it had been used at a WalMart in Memphis. We live in MS and Memphis is the central routing facility for all our mail. We filed a theft complaint with the Postmaster in Memphis but never heard back from them. We gave them the Walmart store location, time the card was used and suggested that the store video would show who used the card. I sent mom a $100 check to replace the stolen card. Here's an article about how much one letter carrier cared about his job: www.cbsnews.com/news/former-u-s-postal-service-worker-admits-burning-mail-for-months/

Thank you for uploading this! I only mail simple birthday cards using USPS. For big packages, I only use UPS. They have never let me down and they deliver on time! Three years ago I sent a gold chain to my cousin using USPS and the chain never arrived. No matter how much we called, the agents couldn't help. I feel you on the frustration in dealing with their agents who know nothing and barely try to help you. I saw a news report on how the USPS is lossing billions per year and stuff like this shows why

I work for the USPS. Sorry to hear about your bad experience. Yes, there are thieves among us in the USPS. We are getting better at catching them, but internally there is a lot of improvements that could be made. I would agree with you, a USPS driver or contract carrier would be the most likely culprit. They would be out of view of other employee's eyes, no video cameras around, and they would have the time to leisurely select packages of value while in transit, most likely at a truck stop. Because your package was sent internationally, you had to itemized and list the value of the contents. This gave the thief a shopping list. Unfortunately, the USPS doesn't take the time and diligence to weed out thieves. Once a thief, always a thief. If the thief stole your package, they've stolen many others. This thief wouldn't be that hard to catch if the USPS would take the time to note problems with packages that were the possession of people who handled them at any given time. The biggest advantage there is to catching a thief is, they are consistent in their routines. After that, you need the evidence to convict them.

You have further cemented my troubles with USPS. Everytime I have a package delivered they either end up partly damaged or totally destroyed.

every time every time I look at this video it makes me sick to my stomach I can't even watch it that's how sickening it is. I hope these dirtbags get their, Karma

Thank you very much for sharing this information with us! My family and I have also been victims of the unethical practices occurring at the USPS. If this continues, in the not-too-distant future, they are going to be unemployed. We go out of our way not to use their services anymore. At one point, we even removed our mailbox. We encourage others to do the same and spread the word. The best thing to do is to drive them into obsolescence. This is just a reflection of the corruption unfolding throughout our nation.

Unbelievable! I have tremendous respect for most postal workers, but I have had problems with theft at my local post office, where they simply neglected to log in packages, so when things turn up missing I can't even collect insurance. I complained so much and so often that things have improved. I recommend complaining nicely and perservering. You have to speak up! Thanks for the video.

My mail carrier is a thief as well. After the stint today I've decided to install a camera in view of my mailbox. Every time I have a package on the way I track it, of course. The last two times I've had to call the post office and inform them that my package tracking status is delivered. And yet its not in my mailbox. Of course they call the carrier and she comes right back to my mailbox almost 2 full hours after I receive my delivery confirmation. The problem with catching her IS because she's a "sophisticated" thief. She sits at the front of our neighborhood and sifts through stuff. I've passed her going to the grocery store as she's sifting and come back an hour later on my way home and she's still there.

Our gaming clan had donated parts for one of our members who could not afford a gaming rig to build him one. I received the parts, built the PC, created a image of the PC and shipped it USPS. It never got scanned into the system from the pickup location. It has been over a month. I have filed a missing package report online. They closed the case without contacting me saying that "Its still awaiting pickup." I then was advised by USPS to open a claim up online. I did and it got denied based on the fact that they never recorded the package as being picked up. I was then, after hours of waiting on hold and numerous transfers only to be redirected to the original phone number, to open a Fraud/Theft case. This is where I stand now. The only evidence I have is the USPS driver walking out of our business with the package. I hope this is enough. But I feel your pain Homemadegameguru...

thankyou for sharing your story...this just happened to me today where it said my package had arrived, which was supposed to be an indie tarot deck from Etsy and instead of the deck were leaflets the same size as the deck itself !!! The leaflets were all about New Hampshire where my package was sitting at the facility for 2 days, But because a package arrived ...it is saying it was delivered to me. This was a birthday present to myself and I am completely livid!

I thought I was imagining things. I have had at least two packages go missing recently. USPS tracking says it was delivered to my mailbox (which is locked). There was no package in my mailbox. Only the mailman and I have the key to the mailbox. I have had no packages go missing prior to 2018. One package had 10 boxes of diabetic test strips which cost me a packet! I will use UPS next time. Lesson learnt.

I understand your pain all too well good sir. I work Amazon in their MacroSystem department (basically future planning) and I can guarantee you that USPS will not be our priority carrier. I live where I work and who I work for, everyone in my office does, and we all hate getting calls or complaints about packages not being delivered properly or at all through United States Postal Service. The only reason we haven’t been able to move away from USPS is because we are in contract. However, we are not going to walk away from a problem of this magnitude.

I have lived in a house in my state for 2 decades and have had troubles with my mail. Having worked to remedy these messes I have learned: 1) Leadership is nonexistent at my PO 2) training that letter carriers get is minimal and inadequate. 3) sloppiness and incompetence on the part of a carrier has no consequence for them 4) Congress keeps throwing money at them and nothing improves. USPS is broken, period.

Your video hit on some very valid and disturbing points regarding the USPS. I have ever had several packages to my husband VANISH while n in transit to an APO address (Miami) while he was deployed--he never received them, and because they had customs forms on the boxes, the thieves....errors, I mean, USPS knew the contents/value. Just this week in Georgia a USPS worker was caught on camera throwing boxes and boxes of mail into a ravine (not junk mail but bank statements, bills, credit card statements etc) and it took postal investigators more than 2 hours to collect all the mail. meanwhile people were being hit with late payment fees because they never received their bills in the mail! (and don't even get me started on identity fraud!) The USPS is as crooked as government politicians.

I've read the many many comments and debates here about how and why his comics vanished. Either they were stolen, or through sorting incompetence, the sorting machine ripped open the package and a postal employee stuffed it with random stuff before sending it along (which is screwed up in its own right). And just an FYI - if the package is international, you do have to list the contents and value on the Customs declaration form. If the family member provided a detailed list, employees would know what's inside - which makes the 'innocent' random stuffing of paper, after a machine rip-open mishap, even more idiotic. Regardless, what is more troubling to me is his experience with the USPS customer service agents. His package was stated as insured, yet it sounds like they refused to give him the insured value or help him in any meaningful way. The telephone tag nonsense we've all gone through with annoyance. The customer service agents sounded like they were clueless throughout his ordeal. Stuff disappears in all industries, but what is the point of tracking and insurance if the company refuses to track properly or provide the insured value when it is appropriate?!

I stupidly sent cash in an envelope to a friend in NC from NY with a vhs tape. My friend received the tape but not the cash. I wrote to the Postmaster about the incident. Never heard anything back. I love your persistence.

Excellent investigation! The reason I'm viewing this video is my dad sent two boxes, one of shoes and one new cloths to me from Connecticut. I got the Shoes but not the cloths and it's been three weeks. Thanks that was very informative.

Dang :c sorry that happened to you, dude. The USPS really need to step up their game and take the time to make sure the package gets where it needs to be. Something similar like might have happened to my brother a few weeks ago, but there's no sign of the package.

Weird how the thieves know what package contains the best stuff.

This is truly incredible and I am so sorry for your loss and your horrible loss of time and bad experiences. I live in the USA and have also have mail "lost" a few times. Nothing valuable but it really makes you lose faith in our mail system. Scary......Thanks so much for sharing this and giving us a heads up!!!

It seems that those who defend the USPS by saying the sorting machine ripped open his package and an employee ignored the international declaration on top of the envelop to stuff in random manual pages want to ignore the bigger issue - how come his package disappeared for 2 months and showed up across the country with edited brand new tracking? How is that a normal thing to happen? How does it take 2 months for a package to get from Florida to Illinois? A package coming from China, by cargo ship, takes two months, many times less. The 2 month absence from the postal system and brand new tracking clearly shows this was theft!

I’m really sorry that happened to you King. The same thing happened to me literally yesterday. A friend sent a bunch of stuff to me through USPS from Ohio and a lot of it was taken out. I really don’t understand how the post office that I KNOW stole and repackaged my things, is still open. I searched up MNDC Memphis Tennessee which is the post office that left a sticker on the package saying something about apologies and having to repackage it or some crap. They literally have so many bad reviews!!! And yet no one cares to address the fact that so many people’s packages have gone missing, are stolen, and just ugh. I’m more upset about the fact that shit like this happens than not having received some things. I plan on making a video because I feel like it’s not addressed as much as it should be. Seriously though, who ever is reading this should look up that post offices reviews. So many people received the same damn sticker too. But hey, I think it’ll bite them right back one day. Thank you for this informative video, you’ve inspired me to speak up. =)

Thank you for posting this--it happens more than people realize. And the crooks know the ins and outs of exactly how to get away with it. Inside job, of couse.

This was an awesome video, and it was needed. I ordered a package from abroad, and the tracking states "Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 7:52 am on December 27, 2017". Today is January 5th, and I still get the same information. Additionally, I have had two packages and an envelope simply disappear. Fortunately, I have not lost anything of value. Incidentally, it does not matter how much something costs. A person is getting that particular item for a reason. The problem is with the lack of leadership within the USPS.

You would make a good lawyer.

When I send a package I take several pictures to document my shipment including the envelope or box and receipt to prove if I need to file a claim.

PS trolls will receive also receive just recompense for their hate. You are obviously a good person trying to be helpful. Blessings from the USA.

Sounds like Huston . USPS employee's refer to it as the black hole . Packages go in but they don't come out . A postmaster once told me that nobody has ever collected on postal insurance . He spent 40 years in the post office . A lot of times the mail is torn open on mail sorting machines and sent to a table for a person to try and restore it . Managers love to cruise this area to pick up goodies . One year we had a supervisor that stole a bunch of Walmart gift cards from torn letters . He got fired but was not prosecuted for stealing . The post office did not want to make it public . People that deserve jail time usually don't get it . A place you can steal and not have to serve time if caught .

I used to have pride in our USPS until I went today to pick up a package for the second time. The first time I went they spent 45 minutes looking for it and couldnt find it. I was left a pink slip to pick it up because they 'missed' me. They never try and 'find' you. So today I went to check again and I was so happy at first when she came back with the package. But it had been ripped open and the contents were gone. It was a ring I bought from Europe. She said I had two options 'file a claim with USPS or mark it as refused and contents empty and ask the seller about it' I chose the latter because I could trust USPS not at all. Not even going to try to throw it. So here I am currently out 80 bucks for a silver ring and I have to hope for the largess of the forger/manufacturer for a replacement.

My story: Ever since two years ago when I started shopping online for hard to find items or just for the convenience, I am often plagued with false delivery reports of a package being delivered to my predesignated location. (I live on a farm - 1/2 mile from my mailbox, hence the prearranged delivery point at a neighbors house.) This time, it was a replacement counter-top ice-maker since the original broke while still under warranty & it was SUPPOSED to be delivered last week on a Tuesday & here we are one week later as is often the case & no ice maker & quite possibly, no other products will be delivered to the drop off point after this since this problem has been constantly ongoing from coast to coast. Clearly, since the little handheld GPS package tracker is flawed & depends solely on the reliability of the individual carrier, once the lazy or dishonest individual has gone close to the location to then get that ping to prove that they were there, the carrier can then swipe the tracker over the tracking bar-code but nothing can prevent him or her from not completing the delivery if he is one of those lazy or thieving individuals. So, basically, the entire system is broken down & even when my lazy-ass local carrier did deliver my stuff to me prior to my having to haggle with him on where to drop off my stuff, he would drop it just about anywhere he pleased while telling me "I don't get paid enough to bring it all the way to your front door." His words, VERBATIM! Of course, all i can say is, "News Flash Buster! YOU ARE A FEDERAL EMPLOYEE! Sadly, you will never be paid enough but all thanks to people like me, at least you have a job & if you are going to whine about your piss-poor earnings to a postal customer, then its time to get the hell out of the biz to find another job that pays more to your satisfaction!" Mind you, even with all the new jobs that have been created as of late because of our more recent US president, I am sure that there will be someone very happy to take the place of my carrier for even less money than he makes now & this coming from the guy that has his own horse ranch & raises horses to sell them! FYI? If you are going to do that, then maybe you should find a better job to support your second career choice OR, methinks that you are a BS liar that really can afford such a hobby & you just don't want to do your job! Lastly, I live in Tennessee & I have already wrote to my Senator, Marsha Blackburn to complain about the broken system that needs to be fixed once & for all.

Going through this right now, I am so enraged. I sent one of my customers (trusted repeat customer) a teeshirt and a jacket patch from my brand. She was doing a charity event so I also offered to send her an assortment of items to use for silent auction/raffle. In my error I sent it to a previous address that I had on file for her which resulting in the package sitting in the forwarding system for a week. She got the package but the only thing in it was the teeshirt she paid for. The patch that was in the same poly tee bag was missing. And the separate teeshirt poly bag that had all the donation items in it was missing. The package arrived in tact to her so there could not have been a "items fell out situation". This is infuriating to me that this happens. I'm now going to have to file a report and keep an eye out for this stuff to show up online. I am an artist and this was all my own original stuff, much of it is actually branded with my logo and brand name on it. I have never had this happen before and I am so upset right now

I realize that this was posted 3 years ago, but I am VERY sorry for your loss! Perhaps taking pictures of each item as it is placed in the box/envelope and then also a picture of the package once it is filled, sending a copy of the pictures separately and keeping a copy for yourself would help the recipient to know what they should have received (or email it after they've confirmed receipt) might help in the future and going into this holiday season! I think I will definitely be doing that if I have to ship anything through USPS (or any of the companies). Thank you very much for this information!! Merry Christmas and Happy New Year to you and your family!

I feel so bad that happened to you. The thief will surely suffer the just judgment of his sin, as well as all those who failed to do their duty to help you. Government employees are the absolute worst because they have no fear of losing their job. But what goes around comes around. Thank you for sharing your story.

I happened upon this video by chance. As upsetting as it is for this to happen... it's not the only case of its kind, nor will it be the last. Human beings will be human beings. It's not that USPS is a bad company... it the integrity of the individual on the line here. There are thousands of USPS employees... and not all are thieves or plot to steal valuables that people send through the mail. It's quite sad that these people easily slip through the system and get hired. There's no tattoo on their face that reads, "Theif"... so they tend to blend in with everyone. You can post a warning or an experience about USPS or any company for that matter... it's good to get your experience out there, but a thief always finds a way, no matter where they're employed. I'm so sorry that the customer service reps failed you. That is something worth being disappointed in. :-( Ridiculous. Yes, I believe they could've resolved the matter and possibly located the thief. Everything is scanned... scanned... and scanned again. Every container of parcels or pallet... scanned. And then... the parcels themselves... scanned. If it disappears from the radar... they should've been able to figure it out where and when the last scan was. Was it on the truck? Was it brought into the office? I'm with you on this one... I believe a truck driver got a hold of it. Very sorry for all of your troubles.. and I hope since this situation occured back in 2015... it was resolved.

I had 4 packages vahished this holiday season, 3 from China 1 from Amazon. My only recourse was a refund.

I am so sorry to hear about your loss. I was stationed in the Military, I had so many items sent to me by family and friends that had things stolen. The USPS does not care.

Somehow this came across my feed. This is so terrible. I wish you could find the culprit. Especially it being an inside job of the postal service and being covered up. Wow just wow. Thanks for sharing. I'm going to post this to make more people aware!

This happened to me. I got an empty parcel envelope and the contents missing. Its so horrible you trust things and this happens. It was something I got for someone I care about not myself so it hurts more.

Good video. I live in Las Vegas. My mail purchases from eBay and other sellers disappear all the time and no body at the post office cares. They are a bunch of crooks. When I ship anything important I pay extra and ship UPS or FedEx.

I am so impressed that you are not showing any signs of anger. Same thing happened to me. It took months before the local Post Office in my country to notify my friends about the arrival of the package that I sent from Israel. Though they did not open it, the employees of that particular Post Office wanted to steal the entire package. But they were scared because it was sent through Xpress Post. Non-delivery would be terrible.

I recently had a USPS employee trying to intercept a package to another "local post office", it takes 3 days for that post office to discard the package after holding it. Which is when the employee could take it.

I just stumbled onto your video & i did take the I time to watch the whole video, & that sucks. I don't care what was in your package, it's your stuff!! That's the exact same thing as someone walking into your home & robbing you & then when you try & call customer service for help, most of them act like assholes & act like its your fault & you have half the day to spend in the phone trying to find a lost package ( well stolen)!! They know it's a inside job & that's why they give you the run around. It's to bad that someone can't even send a gift in the mail without worrying if it will be stolen. It's not about the money, as everything is insured.. It's the point of it! Just know Karma will visit them as it always does!

It's frustrating when stuff goes missing. That was very sneaky of them. I hope they get caught soon. They're bound to slip up at some point. Well done for persisting with your complaints. Let's hope they make some improvements to their service to eliminate issues like that in the future.

Thank you SO much for this video. It's very informative. I'm going through a similar experience currently. It's now been a month since a package that had a tracking # & insured was mailed to me from PA to me in NJ. After many, many inquiries by me & the sender and following the tracking alerts, the package has crisscrossed PA 3X then back to NJ where it bounced around to different post offices then back to PA. This journey has been repeated 4X & this week along with the alerts we're reassured that they know it's late but it's on the way...no shit! Customer service is horrid j the 1 number was busy 24/7, obviously an attempt to appear helpful while getting rid of me. I could go on & on but, although I'm so sorry for the theft, I'm feeling better that I'm not the only victim. Forgot to add that the p.o. has a name for my issue: "looping". My definition: covering our asses!

QUEEN CREEK, ARIZONA USPS: I walked into the post office on Ellsworth a few years ago with a USPS FIRST CLASS BOX, the box that they offer as flat rate. It was 44 pounds. Tom asks; “what the heck you have here, gold?” Jokingly, I said yes. Jokingly because at 44 pounds, at that time it would be worth millions of dollars, who the hell would ship that much gold in a cardboard box... through USPS? Until then, every box I shipped got to it’s destination in 2 or 3 days, signature required. I was 99.9% sure that box would arrive at the destination within 3 days because USPS had never screwed me. After I paid and took a few steps leaving, something told me to return to Tom, and I said, “I hope you know that that’s not gold!” He laughed. Three days later I get a call from my buddy, asking if I shipped the box... worth $1,150.00. I looked at the tracking number and it shows that it left QUEEN CREEK ARIZONA but never arrived in PHOENIX. It vanished from the truck in route to the distribution center in Phoenix Arizona. I’m not gonna tell you the hassle and the aggravation I went through to collect or find my package because you just described it. I have never collected the insurance. They keep telling me that a lot of packages fall through cracks and eventually will be found. Here’s what happened; the clerk asks what’s in it, in cahoots with the driver, he marks the boxes with a sharpie next to the scanning label. The truck driver transporting the mail sets it a side in the truck, knowing it’s one box worth stealing. I know it, I was friends of a postmaster. When I looked into collecting it, and though he was retired, he told me that I WILL NEVER COLLECT A DIME of the $1,150.00. That’s when he told me the trick of the SCUM who USPS hires. Unfortunately Scum People Steal

This is absolutely horrible. Just today I noticed that a package I ordered from Victoria's Secret was supposedly delivered this Monday. I live in an apartment building with a mailbox for each apartment - only the tenant who lives there has a mailbox key as well as the USPS worker that has a master key. I also had a small package that was deemed "delivered" in March through Amazon which I also didn't receive. How is it that the tracking says the packages were delivered and currently in my mailbox and I didn't receive either of them? This is ridiculous and I have already filed another complaint and will go out of my way to ensure anything I buy online will never again be shipped through USPS. I truly hope that you can get some closure to your situation and that they bust these conniving, greedy workers.

This is absolutely right. I sent non-perishable food stuff to a homeless shelter through the Redford Michigan post office. 2 months later I get a pre-printed stock flyer, with handwritten scrawl saying I must come pickup my package and pay postage or they would destroy it. I had no idea what they were talking about. I went to the homeless shelter I sent the goods to, and was told that they never received it. As it turned out, the shelter has it's residents "receive" the mail. It was received, repackaged and "taken" to the post office without paying postage. The post office accepted the package, now weighing more than what I sent it with. No postage, no return address, they opened the package, closed it up, and sent me the note 0 based on my return address. When I asked, in the time after anthrax in the mail, an d letter bombs, why would the post office accept a re-wrap, no clue who dropped it off, and send me a pre-printed note? Further, since the weight was different, why would they accept it anyway? Without seeing the package, and speaking to one of the 3 supervisors of this facility (I asked the same story of each.only to be responded to with shrugs and a whole lot of defense and "not my fault or problem", I told them if they wanted to "blow up" pasta, beans, 10 lbs of rice, and some canned store bought tomatoes them be my guest. I even suggested they contact a couple of the radio stations and have them come down for the detonation, so the public could see how the USPS deals, in detail, with donations and flagrant disregard of their own rules in a post-911 world

Thank You For Posting this! My mother has had many gift cards she sent to Nephews on their birthdays Stolen. She no longer test the USPS!(That's really sad that ANY theft would happen here!) There are too many Thieves to counts working there!

Thanks for the heads-up. Sorry about the loss.

Hi. I’ve just had a similar thing happen with a parcel in transit from MO to Australia and it appears the swap occurred either in or more likely while being transported to the Illinois postal facility. It took longer than expected (a week or so longer) and when the parcel arrived it was completely missing my all my purchased contents - even the envelope was changed, but it did have what looked a lot like the original USPS white square stick on postal label that contained all original details like contents, weight, addresses, etc. inside was a roll of sticky contact shelf liner that was within the same weight bracket as my purchase. We wondered if the original label had been scanned and reprinted on sticky label paper. My seller in MO is right now trying to track down where the likely theft happened. Like yours it could very well have been while on a truck to Illinois. It is serious if an employee thief is at work and USPS must get onto this with all investigative powers possible. It’s no time for them to make excuses or try and shirk responsibility as it seems they have a conniving thief or group of thieves on the payroll. I’ll follow your story

Maybe the reason all the books weren’t taken was that they didn’t have enough extra paper to make up the difference

I had a UPS driver steal a package from me. I called the depot to complain that it had been marked delivered online, but hadn't been. The next day it "miraculously" showed up in my driveway with the delivery driver claiming it must have been taken of my porch by animals. The thing is it snowed over night and there was no snow on top of the package, and the package was opened, but NOT by animal teeth.

Great video. Really well spoken and concise. You have the voice of those ”Crime Documentary” narrators! I’m sorry about your comic books, I bet they were worth a lot to you. Hopefully you’ll get your hands on them eventually.

Very informative! I had a postal carrier steal a package around Christmas and they blamed it on the shipper. USPS SUCKS!

Here in Chas WV, my packages were signed delivered. I still have no packages nor did my claim even go through.. I got nothing not even a call about my claim.

i randomly stumbled upon this video, but wow i am sorry! this is infuriating and i am not even missing comics. you have every right to be furious!

Thank you, this was very helpful. Will be on the look out for stuff like this to possibly happen to me..Thanks again for the video..

You may have been lucky that your case didn't go anywhere, and this is why: A colleague of mine was called to testify in federal court about a similar experience - tampering with the mail is a federal offense, so she had to testify in a federal court. They gave her two days' notice to show up in a courtroom 700 miles away, and she had small children to arrange care for, plus her travel expenses were all out of her pocket and she couldn't afford it. She needed to buy plane tickets and get a hotel room in a big city all at the last minute, so it would be extremely expensive. If she didn't show up, she would be charged with contempt of court for failure to appear, and jailed as if SHE were the criminal and not the victim! She was forced to hire a lawyer to get the judge to excuse her (I don't remember what the legal term is), on account of appearing would cause a hardship. So she was stuck not only paying for the lawyer, but she couldn't give testimony against the guy who had ripped her off, so he could walk. She also had to spend a couple of terrified days hoping she wouldn't get sent to jail. It was a lose-lose situation.

Good video. Sorry this happened to you. There needs to be better accountability for these cases.

We feel your pain. Several years ago, my husband ordered a nice piece of jewelry for my birthday, for delivery by the USPS. It wasn't delivered on time; after several more weeks, it STILL wasn't delivered. My husband started an inquiry which escalated to our local Postmaster- when all was said and done, the tracking info showed the package had been delivered TO OUR POST OFFICE. There was no record of the package after that, it simply disappeared.

Thank you so much for the enlightenment and for sharing such an unpleasant experience. I wish you well.

The same thing happened to the package I sent myself of my collection of vinyl records when moving cross country. I received it and it was full of random items and garbage that i assumed weighed the same as my records.

Thank God for security cameras they caught our postal service stealing packages We got everything back we took the video to the postmaster they were in shock this postal service person was with the company 15 years no longer

Something similar just happened to me and this is apparently triggered by certificate & money Insured . This was a nightmare of 2+ hours waiting on line to speak with a Indian CS rep who did not speak English. I INSISTED ON A ENGLISH SPEAKING reap , another two hour . Finally someone I could talk to got on the line and said . "the package shows as received. " And she went to investigate. After 4 days I received a NOTE on my door the package is at the post office (they never rang) . Apparently the driver and a clerk had a bit of business going on. They hope people give up and the merchant settles for the insurance. USPS has become a nest of crooks and that is spilling to FedEX

I had an issue with the post office and was given the run around. It was marked delivered and I got the alert and went to the mail box. Nothing was there. The mail person dropped of mail later. Apparently they go through and mass scan packages "delivered". I also had a neighbor that the same thing happened to her and she was two blocks away on the very same day, but all of our packages were marked "delivered" on the very same minute. This was after the run around to get to speak with the local post office manager. He brushed it off. Only the post office has the power to mark a package delivered and keep it. It gives the customer no recourse. Nothing the send back.

I am dealing with the same issue for a missing package that I have ordered, I find it very suspicious that my package became missing after going through the chicago facility.. hmmm seems that this is not a a first.

The USPS has been a disaster for decades. Regardless of what you were told, USPS employees are not closely supervised. Entrenched unions along with a country club work atmosphere result in packages missing, delivered late, mistakenly returned back to the sender, and stolen. BTW, that pass-the-buck procedure that you had to put up with is unofficial SOP at the USPS. They are clearly not in the problem solving or customer service business. I'd pay extra to ship with another carrier. They're private sector and provide better service.

I've watched this video a couple times and read the comments saying it was a mistake, not theft. But I do believe this is theft for clearly obvious reasons. Ok, let's say that his package was ripped open through one of the sorting machines and some postal employee looked at it and said, "um, there are some comics in here and the contents says comics...so let me put random stack of paper inside, seal it up and send it on its way" - which shows incompetence, by the way. That still doesn't explain the two months he said the package was missing nor why it showed up in Chicago. I live in Florida and according to the USPS, ALL outgoing international mail for Florida goes out of the Miami or Jacksonville hubs - why would his package be in the Chicago area months later? How does that make sense? Secondly, he said the tracking information stopped during those two months. If packages are constantly scanned, as people have commented, there would have been a trail leading to Chicago, right? Not to mention the weight of the papers stuffed in his package equaling the total weight that would be stamped on the package. I'm looking at a package my friend sent me and the weight is right there with the price. There are too many fishy things that happened in his story to just say it was a mistaken ripped package. Theft happens everywhere! I work for an insurance firm and you should witness the scams people try everyday. It's insane what people do for the smallest, dumbest reasons.

Wow. I have a similar story. Such BS. I had stuff stolen from my package that I received like 5 months later and it was obviously re-taped with a different sized tape. I'm just glad I got a replacement order from the company I ordered from.

Wow lue, that is really a strange ordeal. Where the missing comics more valuable? Makes me think twice about using USPS to have anything graded.

It has to be someone who has rank in the postal service. They watching each other's back.

Sorry to hear of your loss and it's been a while since it happened. It could be a coincidence or a clue, but the trucking manual put inside the envelope could indicate the theft was done by a contract mail carrier. I work for the USPS, and they use a lot of contractors who come into contact with the mail daily. Contract carriers are contracted by the USPS to transport outgoing mail from several post offices in tractor-trailers semis to mail processing plants in the afternoons where it is sorted and transported back to the offices as incoming mail in the mornings. There have been a LOT of contract carriers arrested for mail theft because they are in possession of the mail while in transport and they can access it in the back of their trailers while they are out on the road and nobody's watching. Contract carriers can have hundreds of thousands of pieces of mail in their possession everyday so there's a lot for a dishonest contract carrier to pick from. Because a lot of the contract carriers drive semis, a trucking manual would be something they would have laying around. These days, the sanctity of the mail is a joke because the USPS lets a lot of other people who are not USPS employees have access to it.

Wow that's horrible, it's a shame that you can't get any help for this. I'm so sorry to hear about your ordeal this is really crazy.

I'm not saying some USPS employee isn't a thief, but don't you suppose that UPS and FedEx also encounter this problem?

That is just disgusting, some people really need to sort there head out, stealing pepoles items how low can you be. >:(

I have had three packages go missing this year that never left the post office hands. Postal person said they put things in box but I go out right after they come. - nothing in box but mail. Post office says if they marked it delivered that they delivered it. Expensive lesson to learn for me but they should be watching employees. If I order anything, I make sure it is not coming USPS.

thank you for taking time to make this video for us. 2 mo ago i bought a $250. smoking pipe from England. the box was stamped FRAGLE. so of course one end was smashed very well. but luckily the pipe wasnt damaged. i guess in England FRAGLE so code for smash here.

Yeah..... That's USPS all right. I've had delivery slips sent to me a week after a delivery was attempted saying I wasn't available to receive the package :/ I also had a t-shirt taken out of a soft envelope that was in my mailbox. No attempt to cover it up. They left the gaping hole there. :( With the low pay for such a customer facing job i don't see how it will improve.

If this happens again. When you get the tampered package. Don't open it!!!! Take it to a place or if you know someone in law enforcement. Have them open it and dust for prints. You never know. Make sure when they are shipped that 1 person handles or wipes them off before packaging them. I guarantee you those morons aren't smart enough to think to wipe them off before sending them to you. You can choose to pursue or drop it. Hope this helps. It did for me.

Watching because i sold books on ebay and now a month later person hasnt recieved yet. It still saying it is in my state. This is crazy didnt know this was happening. Glad you are making people aware. I think they are getting away with it because most people dont take action.

Im completely frustrated with USPS, in a matter of a week I've had three packages stolen. One at the sorting center, another out for delivery and never arriving, the third is just in limbo. This is no coincidence, someone is stealing my mail and while it may be tough to hear its definitely a postal worker. I am currently waiting on a package and scared that it won't arrive just like the others, I don't know why any company uses their services. I completely understand how frustrated you were their customer service its a complete joke if you could manage to talk to one of them, due to the insane hold time I usually hang up.

dam, I'm sorry to hear that this happened. =(

my husband has had a rare punk record business and sends and recieves around 3-5 packages a day and we OFTEN recieved packages that had been opened by the postal service and either taped back together or put into a clear envelope entirely! i don't know if they thought we were up to anarchist no-good or just really wanted to see what we were up too but it would piss me off to no end knowing our privacy was being violated on a regular basis.

This is the reason I try not to use USPS. This happened to me once where they said the package was delivered to me but it never was. Good thing is the company I ordered from resent the item and opened an investigation with USPS. Maybe if they have to put out more money on insurance claims they'd care more about inside thefts.

I have heard many stories about the facility in Chicago(Chicago ISC).(Note that this facility is a separate facility compared to Chicago USPS.) People have posted to online sites that their packages will sit for anywhere from a week to months in the facility. From what I have heard, the facility is very unprofessional. People have also said that when they attempt to contact the facility about a missing package, they're told that after a package has processed through facility, they had no idea where their package is. All in all, this facility is notoriously known for many packages either being stolen or lost. Unfortunately, I only discovered this information after I had ordered two different packages that sat in the facility for a week after being processed. These packages cost me around seventy dollars. I'm not sure where exactly your items were stolen, but if I were to take a guess where it would've been, it would be that facility specifically.

I believe the postal worker has stolen my package for a 2nd time

Well I lost 250$ from the U.S. Postal service, my packages were stolen.

I am going thru this currently, cv001346649es , a shipment of fossils, also had one prior that was rifled thru and missing specimens, the customer service was spot on with yours, my congressional caseworker failed me as well, I have spent 100's of hours trying to figure this one out...thank you for sharing your experience.

One solution is to send your parcels Registered Mail. This is of course more expensive but it's also possible to buy stamps on Ebay at a discount, so this will mitigate the cost a little. The big advantage is that Registered Mail (or as we mail carriers call them, 'reds' because the tracking number sticker has a red border) travels in separate sacks and aren't processed through sorting machines. Reds have to be signed for by EVERY postal employee that take possession of them in transit. I've received reds for delivery that look like they were never even mailed! No scrapes or dented corners or holes. Also when the clerks take these reds from a customer they have to tape the corners and then stamp the parcel along the edges with a date stamp. It will be obvious if the parcel was tampered with in transit and in the extremely rare case that it does happen, the postal inspectors and OIG take it VERY seriously and there will be an investigation. Since you deal in rare items, this method might be worth the additional cost.