Top Load Flow Issue

Рет қаралды 510,465

Primo Water

Күн бұрын

What to do if you cannot get water from your top load dispenser.

Пікірлер: 97

@iphotographer.us-bills.9279 7 жыл бұрын

I recently decided to try and fix as well as clean my water dispenser. The nozzles drip water after use. Anyways, after cleaning the gunk and reassembling it, I was somewhat dismayed I that I hadn't noticed the cylinder tube on the bypass plug. I looked everwhere on other videos and as I do product informercials myself I came accross yours. Well done, its completed so when you google this model you find the right one. Kudos to you and primo water Co. I ordered the smaller stand as I don't need cool and hot. Thanks.

@wcolby 3 жыл бұрын

Should I be concerned that a "how to fix it" video has 312,205 views?

@mygirl74 3 жыл бұрын

nope, it helped me totally and I review it each time i want to clea it!

@roganhennie2201 3 жыл бұрын

Absolutely. That comment made me chuckle. Translation: the unit is garbage and 312,205 people have a broken one. I tossed mine out the back door and smashed it with a bat. I immediately felt better.

@marcg2526 3 жыл бұрын

@@roganhennie2201 probably sold 10m units

@roganhennie2201 3 жыл бұрын

@@marcg2526 That's too easy: because the planet has more half-wits than ever before and selling cheap products to them is easier than ever before. Kudos to the company for having the smarts to build something to sell to them though. Don't try to tell me 10M units means it's an amazing product though lol.

@christia3693 Ай бұрын

I have my primo for 7 years now, and this is the only time I am googling how to fix it.

@mrita3703 5 жыл бұрын

This was really helpful! I almost returned my dispenser thinking it was a defect!

@igualita10 5 жыл бұрын

You should place a video with instructions on how to clean the dispenser. Thank you!

@robertj.4152 3 жыл бұрын

They get filthy inside. I opened mine and mildew was everywhere

@michaellopez-us9nh 2 жыл бұрын

Im looking on how I could clean mine because the water taste is weird so I had to stop using it I opened it they way it shoes here and cleaned those parts but there’s no fix to the taste yet so do you guys know how I could get rid of it ?

@scott5114 4 жыл бұрын

If you're using a Primo-brand water bottle, check to make sure that the bottle's inner foam cap is not blocking the flow. I was having this issue and swapped out the Primo water bottle with an Ozarka bottle (which uses a different style of cap) and the problem disappeared. You could also manually cut or tear away the foam cap before putting it on the dispenser to ensure that it doesn't block the water flow.

@Boranavin360 5 ай бұрын

Thank you. Brand new unit and have to tilt the jug to get air in. I had a feeling that was it and glad for your comment.

@andyb1683 7 жыл бұрын

How do you drain the unit for winter storage?

@Elbow1222 9 ай бұрын

This worked! Thank you!

@Pjsev 7 жыл бұрын

It helped me figure out where the little rubber part went. Thank you. But I can't figure out why the whole thing comes with the bottle whenever you remove the bottle? It doesn't fit snug. Can that part be replaced?

@dewayneparmer5529 7 жыл бұрын

I have a leak from the hot water only, what could be the problem and how to fix?

@HoneyDubey23 4 жыл бұрын

How do I clean the top load water machine?

@tuanrobinson7639 4 жыл бұрын

White silicone rubber make a hole then water is leaking. Where do I buy silicone rubber ? Any supplies shop ?

@DanielSanchez-kg1vd 3 жыл бұрын

someone knows where they sell spare parts for that model of water dispenser or who knows of an official store

@hasanhuseyinkalalikalali9686 5 жыл бұрын

Hi ... my have water cooler type dinka. Why not cool water ? But the refrigrator it is good frizze. Best my regards.

@user-pm7en6dl5c 2 жыл бұрын

How do you remove stuck caps in the dispenser?

@jackleduc8841 4 жыл бұрын

Would like to order the part you are taking off for model 601141?

@concretejungle6938 3 жыл бұрын

What can i do if the water isn’t getting cold anymore?

@donk.johnson7346 5 жыл бұрын

Got it home Friday hooked it up Sat. and follow the instructions to the letter, not hard. Put in the water and all and pushed the cold button and nothing comes out, same with hot. I go online and watch the video and do it all over again and still nothing coming out. Seems like Primo knows about this problem and mention it in their videos. Called my local Lowes and played the phone roulette for a 1/2 hour, never getting to talk with anyone, and then did the chat thing. Taking it back on Monday for a refund. Now the damn submit button will not take my review.

@618Hellbilly 2 жыл бұрын

My cold water button is about to wear out where would i find a rebuild kit?

@johngantner9314 3 жыл бұрын

what if back of unit gets hot an no cold water comes out

@xxdemonshitxx 2 жыл бұрын

What about slow flow from the cold dispenser? The white insert inside of the spout, the one that the rubber plunger sits to block flow (that raises when you press the button), looks like it's more recessed than it should be, not letting the rubber plunger raise far enough to have maximum flow...

@primowaterco 2 жыл бұрын

Hi, thank you for contacting us. We apologize for the issues you are experiencing with your dispenser. Could you please contact us at social@primowater.com so we can provide further assistance? Thank you!

@DanielSanchez-kg1vd 3 жыл бұрын

I'm looking for a key to that cooler because mine leaks a lot I need to replace the 2 keys, someone knows where I can get the keys

@scottbowman7752 6 жыл бұрын

No replacement parts available ...have a missing bottle probe...can not get one...rrr

@donk.johnson7346 5 жыл бұрын

I can't get any water out of this damn thing. Taking it back to the store.

@dallasgreene3994 4 жыл бұрын

Had the same issue. Did you exchange it?

@ivygutierrez6299 5 жыл бұрын

This might sound really dumb... but do I have to turn it back on to retrieve water. It’s my 1st time owning one of these & im absolutely clueless

@wcolby 3 жыл бұрын

I'm just an Emmy award winning photographer....Im not a repair guy... I believe that water flow in this model is gravity feed, so the valve is mechanical & doesn't need to be plugged in to dispense water. The plug is just to heat & chill the water.

@AmarYasir97 4 жыл бұрын

Thanks

@debbiecarter4398 Жыл бұрын

Can you use any water 5 gallon bottle ..and is there subpose to be a rubber seal or something...my bottle doesn't have a cap and wonder I it will just keep pouring out the top..??

@primowaterco Жыл бұрын

Thank you for reaching out to us. You can use any 5 or 3 gallon bottle with our dispensers with the exception of the brand American Maid and Glass bottles. The way the neck of the bottles are manufactured makes them incompatible with our dispensers. Please let us know if you have any other questions or concerns.

@bryantjones8039 3 жыл бұрын

Great video. I'm in need of the sharp pointed edge in the middle of the recepticle only. Please advise ASAP. Thank you.

@lindseygrabo3778 3 жыл бұрын

Did you have any luck? That’s what I’m needing also

@bryantjones8039 3 жыл бұрын

@@lindseygrabo3778 No, not at all. No one nevered replied.

@EricRacine123 Жыл бұрын

I need a new spill proof bottle receptical but can't find the one for mine anywhere

@primowaterco Жыл бұрын

Thank you for reaching out. To research your options for parts and replacements, as well as warranty questions, you will need to contact customer service. You can call (844) 237-7466 between the hours of 8am and 9pm EST, Monday-Friday.

@smedsmarineland 3 жыл бұрын

After you lid off how is the round silicon piece fastened. Mine just falls off

@cynthiaramirez_r 3 жыл бұрын

I'm having issues with this too

@stevegoff96 4 ай бұрын

Did you ever figure it out?

@kenmiller19 5 жыл бұрын

You need to post a video showing how to remove the filter screen where the water comes out from. Mine was clogged and I almost threw out my unit because of the trickle of water that was flowing. It was taking over a minute to fill my glass. Luckily, I found a video on youtube from a user who had the same issue as me and he showed what was wrong with my dispenser and how to fix it. Had it not been for his video, I would have gotten rid of my dispenser.

@evenstilliluv6971 5 жыл бұрын

Do you have a link please?

@glimmerva6538 Жыл бұрын

A cap got stuck on the sharp pointer (removed) but never the same. water wont come out. anyone else having this issue? What did you do (besides get a nother one)?

@primowaterco Жыл бұрын

Thank you for contacting us. Please send us an email at social@primowater.com so we may provide further assistance with this issue.

@JamesCook-dg8hp Жыл бұрын

I have 2 rubber seals inside mine, where does the second one go?

@primowaterco Жыл бұрын

Thank you for reaching out, James. Can you please send us an email to social@primowater.com so we can provide further assistance? We look forward to hearing from you.

@gwenkoch3929 4 жыл бұрын

Our dispenser only has the beginning bubbles , then quits.

@anaramos6257 5 жыл бұрын

How to reset hot water? , I cleaned and now hot water is not working

@ffaatai3792 Жыл бұрын

You ever figure this out? My hot water no longer dispenses, only the cold dispenses.

@jadajones8298 4 ай бұрын

What do you do if the water level is high?

@primowaterco 4 ай бұрын

Hi - Great question! You will need to drain the dispenser the best you can before completing the troubleshooting steps to resolve the issue.

@robertburt9071 2 жыл бұрын

Bought a new water bottle cooler every time I put a bottle on top It over fills out the top grr

@PoisonIvyLeague Жыл бұрын

Sounds like Cameron Diaz narrating

@Cologneswag Жыл бұрын

Is there a video for cleaning

@primowaterco Жыл бұрын

Yes, we have a video for cleaning your dispenser on our channel, as well as other troubleshooting videos that can be helpful!

@andrek0208 9 ай бұрын

just show how to fix if the water is not coming out, some people doest have time to go change de dispenser. Thanks.

@primowaterco 9 ай бұрын

Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!

@Johnny35130 3 жыл бұрын

Utter BS.The primo bottle is at fault in my case.They substituted the little breakaway plastic seal for a foam stopper and it failed.Using tweezers I pulled the little foam tag out and it worked again.So from now on,I have to do this before inserting the bottle,all because Primo changed the design of the bottle seal.

@gb.recordings 3 жыл бұрын

mines is overheating my water is comeing out hot

@darrylcrum2495 6 ай бұрын

My Primo dispenser is causing the water bottle to collapse. It has significantly deformed the water bottle. Water comes out of the dispenser but, to repeat myself, the bottle is collapsing as if air is not making it back into the bottle. Do I need to look for some type of clog?

@darrylcrum2495 6 ай бұрын

It may also be a faulty water bottle. I brought in an empty bottle to compare it with the bottle in question. It seems the bottle that is collapsing is made of a thinner plastic and the writing on the top is not well defined as if the injection molding process did not completely fill the mold. Please let me know what I should do about this.

@primowaterco 6 ай бұрын

Hi - Thank you for your inquiry! When the bottle begins to collapse upon dispensing, this indicates the bottle is not compatible with the unit. You can use any 5- or 3-gallon bottle with our dispensers with the exception of the brand American Maid. The way the neck of the bottles are manufactured makes them incompatible with our dispensers. Hope this helps!

@darrylcrum2495 6 ай бұрын

@@primowaterco I bought the bottle at Lowe's. All the bottles have a PRIMO label on them. How, in that case, do I differentiate Primo from American Maid since there is not other identifier on the bottle since all of the bottles have a Primo label on them.

@mafervargas8182 3 ай бұрын

@@darrylcrum2495did you get an answer same is happening to me the bottles are made with a different plastic now so thin and my primo bottle is collapsing too

@deniseroberts7183 Ай бұрын

@@primowaterco Mine is doing the same thing and I am using a Primo 5 gallon water bottle. Could something be wrong with the machine.

@SJSOmar 4 жыл бұрын

Ehh I can’t even get hot water out of mine just cold

@kholadurrani8170 Жыл бұрын

How to fix slow flow of water?how to deep clean dispenser tap?

@primowaterco Жыл бұрын

Hi @kholadurrani8170 - Thank you for your comment. If this video did not assist you with resolving the issues with your Primo dispenser, please email us at social@primowater.com for further troubleshooting. Thanks!

@billstanton6320 11 ай бұрын

I don’t exactly what the video told me to do and I still get no hot water coming out of the hot water

@primowaterco 11 ай бұрын

Thank you for reaching out to us. Please contact us at social@primowater.com so we can provide further assistance.

@primowaterco 11 ай бұрын

Hi - We are sorry to hear you are experiencing issues with your Primo dispenser. Please email us at social@primowater.com with your contact information and we will be happy to further troubleshoot! Thanks.

@willie.j4098 5 жыл бұрын

What the future

@vincentbrown8661 7 ай бұрын

Don’t know why primo would send me Video that does nothing for me . That not even the water cooler I have.

@primowaterco 7 ай бұрын

@adalbertoherrera1043 Жыл бұрын

En español espliquenme por favor

@primowaterco Жыл бұрын

• Apague el interruptor de ahorro de energía. • Desenchufe el cable de alimentación del tomacorriente de la pared. • Remueve la botella / garrafón de agua. • Aleje el aparato de la pared para acceder a la parte trasera. • Elimine el agua restante de los depósitos dispensándola de los grifos de agua caliente y fría en una jarra o cubeta. • Retire la tapa de una botella vacía de repuesto de 5 galones. Vierta blanqueador (2 cucharadas), o vinagre (2 tazas) y agua caliente del grifo (2 galones) en la botella vacía. • Aplique la botella de limpieza al dispensador. • Vuelva a encender su dispensador para permitir que la solución de limpieza se llene en el siguiente paso. • Permita que la solución de limpieza llene los depósitos. • Espere 10 minutos y luego drene el agua de los depósitos como se describe en el paso 5. • Enjuague la botella y llénela solo con agua caliente del grifo y aplíquela al dispensador. • Vuelva a apagar el dispensador para este próximo paso. • Coloque una cubeta de dos galones en la parte posterior del aparato y retire el tapón de drenaje, mientras también enjuaga el agua a través de los grifos (paso 5). • Vuelva a colocar el tapón de silicona y la tapa de drenaje. • Regrese la unidad a su ubicación, instale una botella nueva, enchufe el cable de alimentación en el tomacorriente a la pared y encienda el interruptor de ahorro de energía.

@user-ud7eq4xl8w 6 жыл бұрын

gigging gens vdshhh 😂😂😂😂😂😂😂😂

@bigdevil316 4 жыл бұрын

aaa why dont you just make these a 3 sec vedio and just say ... " CONTACT CUSTOME CARE " the end ! pointless video

@tumblingman28 4 жыл бұрын

Lmfao. This company needs to close. What a fucking joke of a video

@jessgvirtual5822 4 жыл бұрын

Title should be "Contact Primo Customer Care".....most useless video

@JZXTA70 8 ай бұрын

Called customer service about no hot water and was sent this video. Definitely will get hot water after fixing water flow altho its flowing perfectly fine. 🫤