UX Tea Break: Two questions to ask on a field visit

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Күн бұрын

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I answer the question, "Can you please tell me a few open-ended questions you always ask in product discovery interviews in order to learn more about the problem space?"
Download the longer question list from here: userfocus.co.uk/pdf/ciquestions.pdf
Have a UX-related question you want me to answer? Post it in the comments.
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Пікірлер: 12

@fransgaard 4 жыл бұрын

If a user is particularly nervous, I sometimes as them to talk me through what they do as if I am their apprentice. I find that really helps loosening them up so they don't feel they are the ones being "tested"

@DavidTravis 4 жыл бұрын

That's a great tip Robert, thanks for posting it.

@camillesantiago8114 4 жыл бұрын

I also like to listen to what the interviewee says and ask questions related to the details he/she has mentioned. It is interesting when you want to understand more about an unknown issue.

@DavidTravis 4 жыл бұрын

Absolutely. That way you let the participant lead the session and identify what's truly important to them.

@dilgabriele 4 жыл бұрын

Thanks for answering my question. Very clear and straight to the point! About my name, don't worry, even Italians don't know how to pronounce it! :-D

@DavidTravis 4 жыл бұрын

Thanks for the question Dil.

@mrpitusberry 4 жыл бұрын

Great videos and approach. One question: what do you do when your clients have very specific questions they want to get answered by the field visits? Participants will not always be able to show or tell everything they do or know because they might just not think about it during your visit. Do you still have a list of those specific questions with you or how do you handle a situation like that?

@DavidTravis 4 жыл бұрын

When I'm first planning my field visits, I'll do that with the team. You're right that sometimes devs have very specific questions they want answers to. When that happens, I try to get behind the dev's question so I can cover it in the field visit.