I looked through many videos, and none of them helped. That's until I found your video! I was able to fix my water dispenser in just a minute since I had already taken it apart, just like yours. You just saved me about $200!! Thank you so much for making this video!!

Thank you so much, fixed my problem. "I got three buddies over here that didn't wanna help me" that was funny. Awesome Job

Yo! You’re better than freaking Primo Customer Care! They tried to get me to buy a new one, but your instructions worked BETTER! Thanks a million for this!!! 🙏🏾🙏🏾🙏🏾

Thank you for the great instructions. My Wife and I were about to purchase a replacement water cooler until I watched your video. The Primo instructional video did not mention this and claimed that I had to contact Customer service, thankfully I found your video and was able to fix the issue.

I switched the wires yesterday, No more leaking overflow since then. Thanks Lloyd, Great video!

"I got three buddies over here that didn't wanna help me" - isn't that always the way? Thank you, random stranger, for being more helpful than any three buddies.

Lloyd. You are a savior. My wifey loves me lots more than yesterday. Big Thank you.

You were a big help. Appreciate u taking time to explain your situation.

Loved your video! And it worked! I appreciate you saving my dispenser from the scrap pile.

It really worked for me Lloyd. my Primo water dispenser did not want to stop leaking. I followed your instructions on switching those two cables. And like Magic! The leaking stopped. Thanks buddy.

Your instructions worked for me too! Great! Thanks!

Thanks! Great fun to find your video! Mine goes in spurts from being fine to overflowing several times a day so I may try this next time

Thank you so much for posting this! Worked like a charm.

Awesome! your tip helped me solve my problem! You are great! Thank you so much!

Seems like Primo needs a QA department.

Your video helped me plug the pump in the correct port…I took off the old pump and forgot which port it was connected! #SMH. Thanks !

Sir, thanks so much for saving me a couple of hundreds dollars. I tried to fix it and i knew it was a wire-issue (but didn’t have a solution)because all my connections and floaters were working fine.

God bless you.thank you for showing

Top notch video. Showing the homies not helping reminded me of my homies 😂

Thank you for sharing this video. I have the same model and it will release hot water on its own, through the over flow. Gonna try this! Thanks again😊

Thanks brother I've been taking that lid off and checking the over flow for the last couple of months, it still overflows. I will be checking those wires ASAP!!!! 👍🏾

"I got three buddies over here that didn't want to help me"....lol

Interesting. I am not getting the sucker to work so I am currently trying to replace the pump. I got into the guts, this video helped, rewired, but I don't have enough strength to disconnect the primo pump connectors in the bottom lol. SIGH

I know this is old, but it still works! Thanks! Can't believe there is virtually no other info on this outside of your video, so kudos, sir! And your three friends? No cold water for them! I have a theory as to why this works. There are two floats on the switch in the cold water storage tank. Under normal circumstances, when the bottom float hits the lower position, the tank begins to fill. When the top float rises to the top position, it signals the tank is full, and shuts off water to the cold water holding rank. Again, under normal circumstances, if you only dispense a small amount of cold water,, enough to lower the top float, but not the bottom, no new water would enter the storage tank. Only when it gets close to empty would it fill. When the top float goes bad, either in the float, the wiring, or the circuit board, there is nothing to shut it off and water exits via the overflow. By switching the wires, you are essentially telling the dispenser that the bottom float is now the top float. I can't (won't, don't want to, etc) work out the circuit design for this, and maybe it's just happy coincidence on how they designed the circuit board that it DOES work, but it does. The outcome of this is that the unit DOES function, and should until the bottom float circuit malfunctions in some manner. There are two things to be aware of 1) the unit begins to fill again immediately upon dispensing (not sure if this is typical of the "normal" unit as I inherited this one with the overflowing condition), and 2) the cold water storage tank will never fill completely to it's previous "normal" level, since it's using the lower switch to turn off the inlet flow. So you're missing an inch and half of chilled water in the tank. A sacrifice I can live with. Again, big thanks to the original poster! I was beginning to think that Brio and Google were in cahoots to suppress valuable information, but here it is!

Thank u for taking the time to ilistraight I swaped mine and it works correctly thank u once again have a blessed day sir

It’s 2021 and I’m watching this video from almost three years ago. It’s the only video that has this fix and it worked so far. A relative gave me this water dispenser coz my old one stopped working. The only issue is the overflow dispenser keeps pouring out water after a few minutes. It’s been more than an hour now and so far so good. I will update my comment right away if it didn’t work.

Tried it and worked so far! 👍🏼

Thank you for sharing.

I'm going to try that mine was doing the same thing and I called primo and they sent me a brand new one . The defective one still cools and heats just fine I don't want to just throw it away like they told me to. Mine started out doing it just every now and then and I would hit the top of it and it would stop. then I checked the floats and the big plastic piece in the bottom to make sure it was all secure and everything was fine. But now it does it quite often but I'm going to try to switch those wires around so I won't have to just throw it away and I can give it to someone who could use it. Thanks for the video.

Thank you helped a lot

Love this video I have the same dispenser, but my compressor is not turning on. The water only come out as room temperature, can you make a video to help me out 😊

Damn mine recently started to slightly drip on the left side through the vent

Heck yeah! Thanks! Those primo videos didnt help at all and i decided to trust you before reading these great comments and it worked like magic! Thanks!

@ Lloyd Piper, interesting. I'll start with this. I started about two years ago buying these Primos used. I have a pretty good hoard. Course some don't work and are toast due to compressor. I have been fully inside many and learned alot. Most used ones nobody cleans the flow tubes inside for water. They will build up with mold fast. I fully gut and clean which is a pain. Then every few months flush the lines. Happens to be tonight I walk in the room and find water all in floor. I see water gushing on right sidedown where cold is up inside. I have not dug deep yet, but float looks fine. I work on electronics so fig it was board went crap or sensor. Can't find a darn part for these or layout. I have battled with Primo for ages at no result. So, brings me to your vid. Now the leak is first for me. I have not studied board yet so I do not know exactly what you did or crossed. I know there is a reason why one set is white wire other black and where they go. I am curious 1. What exactly causes this leak on the board side. 2. What both them pin ports control being you swapped over. Grand question- you did the vid in 2018 does your dispenser still work fine after what you did? What I suspect untill more testing is something on board in line path went haywire. Thus not triggering a default off when can fills up. What exactly on board I have no clue. But do get back to me if yours still works fine and no overflow......

Hey there! I'm trying to disconnect the pump wires (red and black) from the mini board inside the metal box. Is there an angle i should pull? They're so damn tiny i cant get a good hold on them lol thanks for a nice video btw!

You just saved me a trip to the dump! Thank you. 👍🏽

Thanks for the vid. Everyone seems to say it worked but I'm afraid to try it. Any reason this works? Did you find this hack somewhere?

Primo is on to you sir mine have slightly different plugs so I cut all 4 wires and put black on white and black on white and it works well thanks to you I don't have to buy a new one great thx

Mine does that but it's very random sometimes I can go a couple of bottles and no leaks then it will leak any thoughts ? Do you think think it is the wire issue or possibly the float or something else? Thanks for the video

Still working fine.

Thanks amigo

Thanks my machine is working perfect now!

Thank you so much bro lmao you have no idea!!! 😂🤣

Thank you

Thank you boss

shit has me dead

How did you remove the water holding tank?

Thank you so much

20 thumbs up! You fixed my problem, Thanks!!!

Thanks sooooo much

Hey help me I have a nutrichef and I see some wires that say ls out is that what I dhould switch?

Is be afraid I'd fuck it up even more. Better to just exchange it under warranty to be safe I say, big deal.

Thanks man ..

THANK YOU SOOOOOOO MUCH....

I would've thought it wouldn't have made a difference. I would think you have an open contact either on the circuit a.k.a. cold solder joint on the PC board or on the wiring harness and when you moved them around. It completed the circuit. If that was the case it would probably happen again in the future and I would use an ohmmeter and wiggle the wires around and see if it is open. If that's not the case. Look at the back of the circuit board where they make contact on the pins and look for a grayish, not shiny solder joint. If it looks like that take a soldering iron that is grounded with some solder and give it a light touch and it should be shiny and that will correct the problem permanently. You would be surprised how many electronic items you can fix because of a cold solder joint. And you could be surprised how many are destroyed by not using a grounded iron on integrated circuitry LOL. As for your buddies. Not helping you and laughing during your informative video next time you clean your unit with bleach before flushing it out. Asked them if they would like a nice cool drink of water! Two problems solved LOL! PS I live in Kentucky and the water is totally undrinkable so we have to rely on bottled water and reverse osmosis systems and I stumbled on your video after watching something else. BLACK LIVES MATTER!

Is there a reason why this works?

The is for your video although it made me laugh when you showed your buddies standing there looking at you like your crazy 😂🤣😂🤣😂🤣. But you did better than primo they was like if the instructions they gave me dosen't work then I'll just have to purchase a new pump. Like hell no

I feel like this company owes you money.... you literally saved 20k people worth of refunds lol.... this video will fix your problem... pay the man 💰