As I say in the video the vast majority of people in the hobby are decent guys, the ones who tend to approach GW staff in public though tend not to be decent at all. I said this in another comment but thought I’d put it here in case any were butthurt or triggered. Likelihood is I’m not talking about you in this video :) and if I am, well you can swivel.

I love when something cringe happens in public. If someone on the bus yelled "Tau SUCK!" to a GW manager I don't think I'd be able to keep from bursting out laughing.

This video just reinforces my belief that everyone should be required to work in retail or some other customer-facing position (call center, etc) for a bit so that they understand what it's like and have that perspective going forward in their lives. I have worked in retail and worked in call centers for over 5 years. I don't wish that level of experience on anyone but I learned more about how to be a decent person from those jobs than from any other experience in my life. I can't even imagine approaching a GW employee when they are off the clock about the hobby because of my own retail experience. I cringed so hard at these stories. I have also asked my local GW manager what I can do to help them and their store simply because I appreciate them being there and listening to me ramble because I have been on the other side of the counter and I know that they have various numbers and metrics they have to meet in order to check the boxes on some corporate spreadsheet.

Simple piece of unsolicited advice for anyone working retail: either put a jacket on over your company shirt, or change out of it, if you don't want that kind of attention. Many people mistakenly assume that if you are wearing a shirt with a company's logo, you are a fan or enthusiast. I doubt anyone who works for law enforcement (especially Corrections) would step foot outside their place of business in their uniform.

9/10 Games Workshop Managers hate him. Try drinking Nuln oil to become PERFECTION

Don’t make retail staffs life worse because of mistakes that corporate makes. Simple as, take it up with corporate if you have problems

The second you don a shirt with company logo on it or a branded name tag you become the living avatar for that company. You become the comprehendible manifestation for consumers to rave at like you are the one pulling at the strings of their lives for your own personal dark machinations. No I promise we are not hiding bread in the back, no I promise these are the freshest dates we have, why on earth would I be hiding the mystical future bread from you?

I really don't get this vibe in the US stores and can't imagine the local manager being cat called or harrassed in our area. But I will definitly watch myself complaining about release schedules or lack of stock on the websites. I really dont want to be part of the problem but look I just did it....not goint ot edit it away either. The local managers biggest complaint (he ever shared with me) is that he doesnt actually ever get to participate or play himself. I dont play at the shop as I have a pretty epic set up at home - would it be appropriate to ask/offer him to come play?

Hate is not opposite of love, opposite of love is apathy. If someone complains that only means theyre still engaged enough to care.

I have to admit, the "Tau suck ass" comment in the train was pretty funny!

Reassuring to hear GW's contempt for its customers exists at all levels.

American gamer here. This is extremely funny in the context of our culture, where our relationship with the Games Workshop manager is "that guy who pressures you extra hard to buy shit he knows you can't afford and makes you feel unwelcome if you won't" and our relationship with the Games Workshop store is "that place we go when our LGS runs out of nuln oil". Maybe it's different in the UK, but I've had better shopping experiences buying used cars.

Something else that GW managers don't like is power gamer/bullying. My local GW store has done a massive shut down on anyone trying to bully or power game in the store and made it so much more enjoyable. We had this one git who tried to have people battle his 8 Iron Hands Redemptor Dread list. To his surprise, no one would touch it and he eventually got the hint and left for a LGS that was known for power gaming. Now that they have left and casual gaming has returned, the community is thriving.

When you wear the uniform you represent the company. Sad fact, but still a fact. When a person berates the company to the person representing the company it should reflect more upon the company than either the customer or the employee. My reaponse might be something like "Hey man, I just work here." I think that part of working with people makes people hate people. About ten times a day at work I say "Ugh. I hate people" and I imagine it's the same if you are a retail clerk or a physician. You start to hate your customers.

The games workshop employee being a celebrity is definitely only a UK only thing. In the US (or at least where I am) warhammer is super niche here and I've never accidentally ran into another 40k fan outside of the game stores or tournaments. I am also pretty sure the US games workshop stores run differently to the UK ones because the one I went to a few times allowed games in the store.

I feel like complaining about having people try to talk about the hobby in public while you wear a GW T-Shirt is like a woman complaining people are trying to flirt with her while wearing extremely revealing clothing or a cop off-duty complaining that people are trying to report crimes to him when he's in full uniform in public transit. Wear whatever you like of course same as with free speech, but don't expect people to not see you. The way you dress in many ways denotes how you want to interact with other people and how you wish they interacted with you. That's not a hard concept to grasp. I don't go on public transport wearing my with-chemicals smeared lab coat and lab glasses, because that would attract lots of attention be it positive or negative. While the assholes are obviously not in any way excused for acting as such if you know X will happen if you do Y and you don't like X, maybe stop doing Y. It's not that hard of a concept to grasp.

I have only had one really weird interaction with a GW manager, as far as I know there is only 1 GW shop in my state and it's about an hours drive from where I live. This was right after businesses were opening back up from covid lockdowns and I was just getting into 40k. I really liked the sisters and had started an army but for some reason boxes of regular battle sisters were impossible to find, hell eBay only had a few boxes and people were trying to charge over twice what they normally sold for. I called the store because I didn't want to drive all that way for nothing, the manager picks up and I ask him if he has any boxes of battle sisters which he says no, okay no problem I'm also working on my night goblin army so I ask him what he has in the way of night goblins, the dude practically yells at me " They are Gloomspite Gitz not night goblins", I decided screw it I'll drive down there I need something to paint. I get to the store ( which is the size of a shoe box), and said I called about the night goblins, " they are Gloomspite Gitz" he corrects me again. I apologize, Christ knows why, and have him grab a few things for me. As he is getting what I asked for I look over and see 2 boxes of battle sisters, not believing my luck I say " hey I asked about those, and you said you didn't have any", he replied " I found them in back after your call", obviously he wasn't going to tell me about them. " Ok I'll take both of those boxes as well", I then tell him I've been looking everywhere for them for about a month with no luck and how much eBay was selling them for. The prick actually had the nerve to ask me if I was planning on buying them to resell on eBay, then said he was only going to sell one box to me. I got pissed n said " look man I'm spending a couple hundred as is here and if you won't sell both boxes to me I'll just go somewhere else", so of course he sold me both boxes. This was such a weird interaction I still can't figure what the hell was up with that guy but it soured me on that shop and now I only spend money at a FLGS that is 4x the size and has employees that are actually nice.

I get how you mean about the way people feel entitled to your time outside of work just because of the uniform. I'm a postie, and I've lost count of how many people feel entitled to approach me and demand to know where some piece of mail is whilst I'm walking home through town. There's also been a couple of not so bad interactions (people coming up to me to thank me for working through the pandemic), but mainly it's people coming to know where their mail is.

You had me laughing out loud at work with the Titan in the baby stroller. 😂 The Paramore story reminded me of how the store that started me on Warhammer was once playing my favorite band, Bush, while I was starting my Dark Eldar army. ❤️ The rest of that story is really good advice, and I like when it comes up in your videos! I feel like it's kind of like what church does for other people. x)

I noticed this the other day this week when I entered a GW store (one of the 3 in my city), I asked if he had some Air GW paints he didn't, I saw someone I recognized and started talking to him and the manager suddenly snapped with angry face: "Could you two move away from us and talk somewhere else so you don't interrupt our game ?"; the GW was small and noisy and I realized that he was just a cvnt like the rest of them and to think over a year ago I dropped 400 euros at his store on AoS stuff; he just didn't want us in the vicinity of his majestic game table. I just don't trust people who work in GW shops no more; I just don't feel comfortable in GW shops very much. So what I'm saying is that this was in a GW store and yet again that slightly dismissive behaviour towards me I get from yet another GW manager. I'm starting to get p1ssed off with it, it's the fickle nature of them; maybe it's because they get treated like sh1t from HQ and the sh1t trickles down to the customer. So that's 2 different GW stores in the same city where I've had unpleasant experiences with managers in the last 2-3 years, my mate had a terrible experience just asking for paints from the 3rd GW store in my city and he's like a top tier painter in Southern Europe that wins competitions.

I was probally one of those customers that was secretly hated some years ago, I said cringy things regularlly and was kind of awkward and abit of a power gamer. I did try and go out of my way to make good staff feel appreciated though. However even back then i tried to be a half decent person.. i didnt cheat or be a sore loser and or do any of the general things that piss people off. I'm no longer quite as cringy or power gamey and have generally learned better social skills.

Wow!! I totally understand this entitlement. I was an Optician for two large worldwide companies, and the way people would treat you, especially at the members only company, was absolutely appalling. I watched grown ass people throw themselves on the floor like toddlers if they didn't get their way. Im glad someone can relate to how I felt...

This is one of the biggest reasons I only lasted 6 months at GW. I hated the fact that I was gradually growing resentful of the hobbyists around me even the ones who hadn't done anything wrong. The constant forced building and painting of stuff for the store destroyed my desire to do any of my own stuff. Being told off for not being forceful enough with my sales approaches on children was the final straw, made me drop the job like a rock.

As a Gamesworkshop manager having just discovered this channel I've got to say thank you so much for the content! Having so much fun binging the stories!

Also, regarding the bronies, one thing I've noticed is that it's the obnoxious ones that are loud about being bronies. It wouldn't surprise me if you've met many more than you think you have, but the non-obnoxious ones just haven't brought it up.

I agree that I haven’t met a not-weird a broni (though I’ve only known 2 on a personal level) but I wouldn’t say it’s weird “because it’s for kids” - there’s plenty of “for kids” stuff that I think isn’t weird to like; but there’s something about MLP that brings out this super weird bunch (for the most part)

Yeh know what I hate? When GW store managers get defensive and spergy over demonstrable facts.

You probably won't read this, but I'd like to offer my two bits. I get what you mean about customers. I've worked retail, not for GW but for a big name Petstore. Got idiots similar to what you mentioned all the time, folks would call me out in public. Management warned me about those folks and to just ignore 'em. Did I despise those people? You damn bet I did, but I ignored them. Though It made me more respectful to store workers and I already tried to be respectful to them. Have a GW store in my hometown in here in the US. Every time I've been there the manager and store workers have been polite, granted I was a newbie and also kept my conversations short with them, even when it was a slow day and mainly went to ask questions on how to start an army, what miniatures would be best for such and such an idea, but I always tried to be respectful and I never had a bad experience and I hope that those managers never ended up with a bad experience of me. One of them even complimented a Liberator I had spent two months painting.

Guess it is somewhat different being in person rather than over the phone..... It's been a long time but honestly giving support/taking orders over the phone at head office I can't think of any hobbiests/collectors I disliked dealing with...... unless they caught me right at the end of the day, 2 mins to closing time (we had to stay to take the order/give advice until they were done... whether that was a 2 min call or 15 mins)

makes me feel pretty good that on a late train home, about to get off, the manager of my local GW stopped me to talk about my misfits patch on my bag

I can only speak about the US GW stores but I’ve found the managers to be solid guys. Have been friends with some of them loosely and was very aware of not doing these problem things. Like one story was one guy wanted me to start a lotr army and I said I would if he started hobbits. He refused but we did it every time I came in was a real funny back and forth we shared , he was a good guy but didn’t like hobbits lol.

Moral of the story: don't be a jerk.

That "tau suck" one actually made me laugh. Such a strangely specific heckle.

Okay the Tau sucks bit was kinda funny.

As a GW manager I haven’t had any such experiences yet though I only have around 8 months under my belt. One day I’ll have some stories to share Northern Exile ! Haha keep up the great work man

Back in the 90's GW staff were much more approachable, friendly and had more time for ye 'cos 1: the hobby was smaller and built around local communities and 2: if you were an arse you'd get a slap. Happy days, tbh.

Listening to this from America. This is hilarious! I love that you take all this so seriously. Bro, sounds like you need to get into real estate.

I admit to being a fan of My Little Pony. The last generation I mean, the 2010 to 2019 series. I thought it was charming and well written and I loved it’s art style. So I bought some fun T Shirts, you know the fan designed stuff you get on red bubble. They very swiftly became night shirts instead because of how often I was approached by weird fat guys with a strange glint in their eye. I just liked a thing I thought was a fantastic cartoon, I didn’t want a conversation with someone who likes Fluttershy WAY too much.

Some people do see someone wearing the company logo, and just complain, probably because they dont have anyone else to complain to. Its like people who give waiters a hard time when the food is at the table yet, like wtf are they gonna do?

Worked in retail for a long time. Manager, assistant manager, regular schlub. There were a lot of people I didn't like, but I treated them politely because that was my job. It's why I quit being in retail period. It isn't a fun job when you deal with people being awkward, rude, or entitled. We used to have "safety meetings" at the bar (well several bars) where we would let off steam and complain about work (mostly just drink and have fun though). It was sorely needed. That said, you can't really do anything about people being pricks. They hate the company, despite the fact that they love what the old company created. It's been a minute since I watched your videos, but I hope you got out of the company and found a better job. Being a GW retail worker of any stripe obviously wasn't the best fit for you, so I hope you upgraded. Preferably non-retail, as retail is godawful.

I always make sure and ask my GW manager about how his life and his hobby is going. I figure he gets a lot of weirdness and I try and offer some normal, friendly interaction with the time he has to deal with me.

What game is the footage from

Wow, do things sound bad in GW! I'm sorry to hear that, as back in the day in Manchester the staff were amazing (talking late 80s and early 90s when I was at uni there). I got back into 40k a few years ago. Tried to chat to a shop manager and got short shrift. The shop was empty but he wasn't even up to saying hello. I left without buying anything even though I'd wanted to get something new to paint. I'm also not surprised that managers get a lot of flack, people will assume that managers will feedback a large upwelling of dislike for a certain aspect of the hobby. How else would they think people at the top find out what is happening? Balance in 9th edition has been dreadful at times. I'd hope GW management are getting info from all shops saying "imbalance is upsetting the sheep and could hurt sales". I'm all for letting people live there lives; however, if some is walking around in a GW t-shirt then they must be mad if they think the odd person isn't going to come up and say "hi, I play ...."😀.

This was so enjoyable. Thank you for sharing and for the tips on how to behave around GW employees. Not sure if I ever made these mistakes but I will be sure not to in the future.

What are you talking about the KZfaq comment section is a safe and friendly place

I came to grips with them hating me when they took away my jumppack Lord, them shafting me on yet another year without a gobbos tome was just the icing on the cake I mean Gdubs not the managers

"Sometimes I just want to have a pasty" - Northern Exile

I was a last time sales assistant at a store .. and I didn’t resent or loathe anyone. But I’m different.

so glad i stumbled upon this channel. a totally different side to the hobby. thanks!

This is the problem with GW… they don’t care what you think. Guess what… when you wear your “uniform” in public, people will come up to you and bitch… exactly why I flip my work shirt inside out when I leave… Iv learned most ppl are just venting, show empathy or take the uniform off. (I work in a hated hostile industry)

Good to know... Anyway I am "wander for 10 minutes around the store, buy something, as this is shop, not an exibition hall, and go away". Sometimes holding a 2 years old. As I understand Im am close to a perfect customer (except I could wander for 5 not 10 minutes :) ).

I always feel a little guilty walking into a Warhammer store because I know it's highly unlikely I'll buy anything when everywhere else is 15-25% cheaper. I do try and order anything that's "GW direct" from the store though.

Feeling mutual on this one. I've logged hours in 3 GW stores in my life time. (not been to one in like 6 year) I always got the feeling of a used car salesman. Asking friendly questions while putting their hand in your pocket. It's a very unpleasant feeling when you feel like you're friends then you get hit with the " oh you going to get them insert model your talking about the other day? " Especially when you go out of your way to pay more for models and glue. Store managers moaning is hard to defend with 20% mark up on the products. Also time and expense not having it come to you. The only way to justify it would be to think of it as a service charge like eating in at some coffee shops. Even with them you get the code to the toilet. Abuse and harassment is inexcusable no matter who or where you work.

This video feels so crazy that it makes me want to go to games shops and obnoxiously do the things youre complaining about woth a hidden camera in my jacket.

Thanks for providing the soundtrack while I paint my adeptus custodes! 🤣👍

I thought it was because (over 20 years ago) I may have stolen some of their expenses minitures.

The dichotomy of Customer: "I wanna go to a place and have fun and talk about stuff I like with people that like it." Versus Employee: "I'm under-paid, over-worked, tired of all this shit, hate all of you, and want you to just buy your shit and gtfo." is sad. But I do get it. Especially when the customer ISN'T excited and happy, but rather is grumpy, rude, or both, or worse, and often at that. That and no one wants to have to take their dang work home with them.

After the piece on Bronies, I was waiting for a followup with Furries. Maybe they haven’t infiltrated GW yet, but after a couple of decades out of gaming I’ve started playing 5E and its apparently overrun with Furries.

It's EVERYWHERE in retail, the customer is not always right.😀🇺🇲😀

Being a smelly GW regular in the late 90's - mid 2000's I never actually saw any catcalling. In the Liverpool GW you catcalled Martin if you wanted to die, however...

That's more or less customer service in every industry for you. Some clients are whiny sadistic dirt bags. Others have very legitimate concerns that are rightly brought about because of poor quality and service of the product.

I get where you are coming from I don't even like the idea of going up to celebrities because they probably get people stopping them all the time if they come up to you and start talking to you that's a different matter but my general rule is to leave them alone you could be Matthew Mercer and I would not go up to you that's how strongly I feel about this

The passengers on the train were tutting at you as you weren’t showing your ordo xenos badge of office. You should’ve just flashed your bolt pistol holster and it would’ve been the end of it… Cheers for the video chief!

Me listening to Northern listing the traits he dislikes. Also me, "whoa-hoh-hoh, he would HAAAATE me!"

What game is this

Okay. Okay. I hear what your saying. But can I have like 3 more free minis?

It's weird to me to hear about people coming up to you over 40k stuff when here where I live in Mississippi almost nobody really even would know what it is or would even pay attention to online stuff.

I used to know a bronie in college when I was learning animation. The guy would always take assignments and make them vore videos with furry characters. The entire class was always wierded out.

If you're a grown man who likes and enjoys My Little Pony, you need your laptop and search history investigated.

This is why I am glad to keep the hobby between me and my boys. Never go near GW store.

Well as one who has 9 years in retail experience, here's my advice: Find a better job. I did and am happier for it.

I may not be a Warhammer player... I have a couple battletomes but I have no paints, no models, no sets, etc I'm very casual and more of a fan of the world setting of 40k and Age of Sigmar but I have only went into a GW shop once and that was during a holiday week visiting relatives in London. How I feel about those "fans" may not be that same peak of ire you have but its how I similarly feel towards the worst DnD fans. The ones that think they're the Main Character; the ones that do it for their own power fantasy and get petty by cheating or whining every time the game or dude don't go their way; the ones whom think DnD is a dating site or the players/DMs that cram their ideals or fetishes into games when no-one concent ed to such things. Neckbeard can be awful. Mini rant aside I'm saying there's gonna be that loud minority that gives a community a bad name and these are very notable in regards to DnD and Warhammer and you'd make a great commissar or inquisitor 👏cuz I couldn't handle situations like that very well.

Honestly, this just sounds like standard customer-service gripes to me.

What game is the gameplay footage from? Looks awesome.

Love the video, had almost a mirror experience in the firearms industry. Seems retail brings in the weirdos

"Forgive her guys, she was hot." 🤣🤣

Retail sucks Soo bad. Never had the privilege of living near a GW store. People suck.

My first job was at mcdonalds at 15 years old so I learned to hate people early in life.

Not gonna lie was thinking this video was about something completely different. But fair point being a business owner no matter where or who you are is hard. I can actually relate to this as I work a front desk job and have to stand my ground with idiots who have entitlement. But you are correct in that be polite cause then they look like assholes.

First video I've watched of yours and it made me subscribe. Spot on

This doesn’t just apply to GamesWorkshop stores. It’s across the board in retail. Edit: example, I love to drink alcohol. I also work in a liquor store. Imagine the utter dregs of society, the utter fuckin oxygen thieving grubs that we get on a daily basis.

The hobby edition of Starbucks Employees complaining that they have to make drinks for customers lmao. These videos are just getting sad man.

100% agree....entitled regulars were the bane of my existence in my store...absolute hobby disease!

There are many other professions where it is a good idea to change clothes outside of the shift. Health care, police, airline receptionists come to mind. Just bring your shirt in a backpack. Does anyone care if it is wrinkled? And to the complainers: You do realize that GW doesn't care about their employees? The execs are laughing all the way to the bank.

Me watching this trying to get into the hobby trying to see how to act:

Watching this somehow reminded me of how Totalbiscuit got in his late years. Very strange.

I mean if I walked around in public in the shirt of a brand that releases a new addition and two years after the fact has not released all the rules for their over priced product I should expect to talk about it. I think retail workers forget that the job is in fact public relations and the point of the shirt is that people will talk to you about it. I have worked in fast food and retail I have literally had to argue about the name of the place we were standing in and that I worked at. I have had a woman walked in with no bra and a see through top and have had my lunches interrupted. Still did not seem to hate the customers as much as you do. Its like you dont expect to have the same conversations over and over when its your literal job to do so like its suppose to be fun at all times. Just sounds entitled to me.

Also NE, do what my store manager does, wear a shirt underneath your GW shirt so that way when you clock out, you can remove your work shirt and atleast be normal from the waist up.

Just found your channel hilarious btw, just got into the hobby in Australia, the only thing I think you should have considered was not wearing your work gear/jumper outside of work. It's just never a good idea, as a public servant, or private sector employee.

I remember when asking a manager about "If The Emperor Had A Text To Speech Device" his response was that he hated it. Well they did get it stopped, didn't they.

You guys deserve a raise

Used to love games workshop as a kid me and me mates used to spend all day on Saturday in there now it's just bloody to expensive now

I watched My little Pony while i was deep into 2 tabs of acid and i thought it was the deepest shit ever xD does that make me a bronie already ?

Gets stressed even when complimented. Calls people mouth breathers and wastes of skin, morons and cowards, as well as pre-empting whatever comments you get. I've been in your position at cons on the seller's side for gunpla. Took me all of a minute to set aside my distaste for random people lacking social competencies and to treat them as enthusiasts who have a personal stake in the hobby. All you need to do is shrug and pivot instead of getting worked up. Easy? Not always, I have severe anxiety issues and use those gigs to acclimate myself back to being in crowds, but you just nut up and do it. GW is a terrible company and I'll spare you the list, but you're the personal front when you've got that shirt on and all you had to do to fix most of your issues was carry a bag with a shirt to change into. People tend to like feeling righteous about being victims and instead of fixing the issue they'd rather wish for others to change their behaviour. But what do I know, maybe I need to stomp over to people and ask them the equivalent of 'do we have a problem' and see if I make more friends that way. Maybe talk with your therapist about the topic of 'entitlement' next time. See what feedback you get.

To be yelled at on a train and then blamed for it sounds like the other people thought it was like a playground where you are the teacher unable to control the kids. Definitely not your responsibility for them just because you are wearing a work shirt after hours. Not heard the story of Titan guy but I heard somewhere that they won’t allow Titans at introduction games as it will discourage a new hobbyist by being tabled before they even get to grips with their own turns. I agree with that. But trying to stand a Titan on a small square table sounds ridiculous. Great vid.

Whats wrong with My Little Pony?! I’m making them one of the lost legions

It pains me that I get lumped in with these mouth breathers due to mutual enjoyment of the hobby. As someone who works on the trains, I know full well the feeling of being berated for something the company has done that you have absolutely no control over The issue with a large portion of the hobby is a lack of awareness and social skills. I'll regularly have a chat with a couple of the guys at my local GW store that I get on well with, but I'm also aware when another person comes into the store and I know they're there to sell models. So I'll excuse myself to let them get on with their job. As others have pointed out, working in retail yourself makes you more aware of how to actually act in these situations

Im quite new to collecting and reading lore for 40k now I am worried about finding wierd people.

You make a lot of good points and all of those people certainly deserve the opinions placed on them but don’t alienate people who have nothing to do with it. Be angry, be vocal but whilst bronies I’ll agree are weird, two bad experiences that you had shouldn’t define everyone and you already make a point of that in the video when you say, “I have to deal with the people that ruin it for everyone else.” I’m not really defending them, I’m not one and never wish to be but try to be a little less collateral, otherwise you’re probably going to offend people you don’t really intend to.

I'm cool with my local FLGS managers, GW or otherwise. I walk in, spend money and walk out. I do avoid spending money at my local GW however, for the reasons you list above. Manners don't cost a thing. Edit : To be fair, Tau do suck ass! :P