Kudo's to you for standing up for yourself.

THANK YOU for posting this because it makes me feel SO much better that I’m not alone in this happening... 6 years ago I got married in Vegas, and had booked a wraparound terrace suite for a quiet reception with just a few people. We went around taking wedding photos while our guests waited in the room, never going around the casino area, constantly moving, and never got anyone else in the shots. The very second we got back to our room, and my dad was about to do his toast/speech, there was the same aggressive knock at the door, and 2 security guys in suits (very intimidating and humiliating) kicked everyone out... my grandparents, our parents, and a few other family members all had to witness this, and we ended up wasting hundreds of dollars in food and drinks that no one got to enjoy. We never even got to cut the cake or have a champagne toast on our own wedding night. I’ve been convinced that it was because we had a friend with a “pro” camera taking our photos... but they didn’t tell us while doing the photos... no, they waited to humiliate us in our room. We paid almost $1000 for the suite for the night that they tried not to refund. The next morning, I went to reception in my wedding dress CRYING and that’s the only way they gave us our money back... only on the condition that we never write a review or post about it. I’ve never publicly said any of this until this comment. 🖕🏻 Cosmopolitan Las Vegas. I’m done staying silent, thanks to you, Pompsie. I cannot believe they’re still doing this to people, 6 years later.

Canceled my stay at cosmo because of this video! Now staying at the Venetian for 4 nights. Cheers brother 🍻

Pompsie: “I’m never going to cosmopolitan ever again!” *Bellagio liked the video

The apology is completely PR driven; I appreciate that you didn't take this down; I've run a restaurant website for a decade and often get "apologies" after they figure out that their bad behavior was being conveyed to 60K readers. It's the reason that we do reviews anonymously; you can call in advance and get permission, but then you get special treatment and your followers don't get a true view of the experience a regular person would get. It's why newspaper reviews are worthless; the places all know who they are in advance so the entire experience is staged.

They knew you had the camera while waiting in line to check-in, yet they let you check-in and then threw you out when you got to the room. They could and should have told you professional cameras weren't allowed in the room when she approached you at check-in. The way the Cosmpolitan's handled this situation was beyond horrible.

canceled my 5 night suite specifically because of this... Wynn here we go.

My friends and I just canceled 3 nights because of this. Thank you

I just canceled my reservation at Cosmopolitan Las Vegas

why didn't the ladies at the front tell you the camera wasn't aloud in the rooms, instead of just saying not to film the employees 🤦🏾‍♂️

COSMOPOLITAN Sounds like a HOTEL TO AVOID and I never saw such a rule on their reservation information or terms of contract. I think their security staff went overboard!

Here’s what I shared on Yelp: My company sends anywhere from 2-3K people on a biennial convention to Las Vegas. Our events are at Bally’s but we’ve been looking for a more modern, fun experience. We settled pretty firm on the Cosmopolitan two years ago. Seeing how your goons assaulted a popular KZfaq vlogger (Pompsie) for the horrendous crime of having a camera that cost more than the goon’s salary, we’ll go ahead and pass on booking a test stay, much less a convention. Their excuse was they didn’t want anyone filming ‘adult entertainment’ in their rooms. So your ‘security’ is great at shoving aside a guest to storm his room but not at identifying human trafficking? Get new security.

Just call your bank and make a claim on the charge; they’ll side with you most likely and give a full refund

I also had a horrible experience in the Cosmo. I had a late check in and went straight to bed. First thing the next morning, i went to grab some breakfast and let the staff clean the room. Upon my return i was advised that a $500 cleaning fee would be applied. Confused i went to speak with management and was showed a photo taken on my balcony of a (unsmoked) joint laying on the patio furniture. I explained to management that I had checked in late the night before and more importantly I don't smoke. It was obvious the staff neglected to fully inspect/clean my room fron a prior guess. During this conversation downstairs, security found their way into my room to search through my belongings (nothing was found) without my permission. After showing management my Gov credentials and a lengthy argument of filing a suit, i was credited back the $500 cleaning fee then asked to leave. May i remind nothing had to cleaned because nothing was smoked. Ill never step foot in this hotel again!

Only a government entity can “confiscate” your property and even then it takes a court order. Those kinds of tactics used and allowed by the hotel is shameful. I would rather stay at a hotel where they don’t try to violate my civil rights.

Thank you! We will never book or recommend the Cosmopolitan because of this video. Thank you Pompsie! ❤️

I had a 2 night One Bedroom terrace reservation, and I cancelled it due to this video. I don’t need myself and my significant other to be dealing with a staff that treats their guest like criminals for simply recording their point of view. Pompsie this was a video I was looking forward to and was shocked when I heard your words on the subject. I will be taking my business somewhere else. Thank you for keeping it real and using no filler, you tell it how it is and I respect that 😌

You should talk to Las Vegas attorney Robert Nersesian; he specializes in suing casinos for wrongful trespass cases.

as a local, I will remind everyone not to stay at the cosmopolitan 🙉🤭

I’m so happy I seen this, I am canceling the two rooms for June. My pick was the Venetian anyway!!

This video is going to cost Cosmo thousands of $$$.

thank you all for watching and continuing to support me and the channel ❤️ Also, this is the email of the “vp of surveillance/security” at Cosmo (the only contact they provided me) if you wish to email them and try to stick up for me 🙏🏼 david.logue@cosmopolitanlasvegas.com

I can guarantee I will never stay here the rest of my life because of this video.

Thanks for sharing what happened. It must have been a scarey situation. Next time I book a Vegas trip I will definitely cross them off any list. Keep your spirits up and don't let those disrespectful people stop what you're doing.

I will NEVER stay there regardless of the apology 6 months later. A member of senior executive management should have called you within 48 hours. A refund is not even optional.

Cancelled my stay, as well removed from our conference list.

Your story telling skills are incredible, artistically & communication wise & the fact that you maintained your composure. Sorry to hear about your negative experience, and how The Cosmopolitan poorly handled the situation, but happy to hear you've come to a resolution with The Cosmopolitan after all. Very informative and respectful video. I understand their concern regarding that "industry", but what if people are travelling for work, staying in Las Vegas, and they're a professional photographer on a work assignment or a local vlogger that has nothing to do with that "industry" or just a regular tourist who has a passionate photography hobby, so they will have all their professional photograph equipment with them or even with the camera technology that is continuously improving, the average person is more technically advanced than ever before, I think they need to find an appropriate, reasonable solution.

I’m so sorry this happened to you and others. I just cancelled my reservation for June here. You guys should have never taken it that far,he wasn’t filming your employees he was filming his self and his perspective , if you look him up, his job is a vlogger. Stay strong,we have your back.

This is awesome! Cosmo being held accountable. I heard you say in a recent video that the president of Cosmo called and apologized to you later, likely after losing $$ because of this video. You should reply with one sentence: THIS VIDEO WILL NOT BE DELETED AT THIS TIME.

Keeping your $10k worth of camera equipment over a $200 room... Wise choice 👍🏼

Thank you For this. I wanted to stay there and NOW I WILL NOT!!!!!!!! The Disrespect to a Patron/Guest is inexcusable!!!

THANK YOU for sharing and having the integrity to do give us an update but keeping this video up. It's important for the MANY who travel to know what to expect. Always enjoy your HONEST reviews, thank you

I just cancelled my week stay there. This is wrong

I just emailed them in your behalf. I posted this video on their Facebook page as well.

NEVER DELETE THIS VIDEO. While Cosmopolitan looks like a nice property, what I've read AND HEARD from folks (to include friends who have visited) tells me that this isn't the property for me to spend money on. I'm happy to hear that you got a nice room months after, but that's not enough for me to go there. I would need assurances that service and policies have changed there. I don't want to think that I'm bringing pro equipment for UNLV and Pro Sporting events, just to be trespassed.

The only reason they compensated you was because you exposed what they did and your video blew up. Glad you made this and called them out, they definitely have gotten away with alot of shit and ruined many people's experiences and wasted their time and money. I've binged a bunch of your videos and decided to book a stay in the Venetian for next year! Keep up the quality content!

I just canceled my vacation at the Cosmo - going to stay at the Wynn instead. Keep up the good work! Screw the Cosmo.

You should see how they treat their employees its far worse i know I am one

I'm watching this video 2 years after the fact but I'm still not going anywhere near the Cosmo. I could feel your trauma, no apology can wipe that away. I'm sorry you experienced that unwarranted treatment. I watch you because your content is real and I want the truth. I'm planning a small trip to gamble, eat some great food and to scout out a location for a BIG family reunion. I thought I had settled on the Cosmo but Honey.....back to the drawing board. Thank you for the heads up.

Pompsie this is why we watch this channel for the honest feedback! My husband and I are planning a trip to Vegas (our first time) and this is an experience we can do without. We'll keep looking at your other reviews to choose. Keep up the good work.

They’ve been like this for years. I was planning to get married to my wife there, went through all the tours, and even put down a deposit. But between the time I had placed my deposit and the date of the wedding, they had changed their pricing, increasing our wedding by several thousand dollars. We ended up cancelling. Obviously didn’t get our deposit back, but still saved money and had a much better time at another resort on the strip. We then tried to get our wedding party into the nightclub. I had emails coming from several different people saying we would get our wedding party on the guest list, up to 20 people. We were going a couple of nights before the wedding, so 20 guests was perfect. When we arrived, there was no name and they were extremely rude and almost hostile. We eventually got in, but not before my fiancé (now wife) started to break down. Haven’t been back since, and nothing would ever attract me to stay there again. Even as an event planner who will be moving my business to vegas soon, I will be recommending other locations. Thanks for sharing your experience.

The mob would have never treated a hotel guest like that.

I was wondering at first why you’d leave it up if it was resolved… halfway through now I see why this absolutely needs to stay up, and mad respect to you for not only getting to vlog and stay in their 15k room but finding a way where you can leave this up. This isn’t one bad staff member, this is the entire staff treating you like a criminal because you had a camera… 🤯💀

Wow just wow! I'm coming from the video of another vlogger who was discriminated at cosmo and saw the comments about this happening to you too. I've been wanting to stay at Cosmo but I sure in hell won't anymore. I'm so sorry this happened to you.

I WILL NEVER STAY THERE AFTER WATCHING THIS

Canceled my stay at the Cosmo for New Years because of this video. Stayed at the Palazzo instead. Thanks Pomp!

Just cancelled my reservation, thanks for the heads up. I’m traveling from a distance with my camera gear. I’m on to your next video to see what hotel I’ll be choosing. Thanks for reviewing the hotels out there it really does help.

You are still so chill about all of these. I’m never going to stay in cosmo. Thank you.

Whaaat!? They scolded me for filming in the lobby, too. Never anything this extreme! That's disappointing to learn they handled it like that, as they've been favorite hotel in Vegas.

Never staying at the Cosmopolitan again.

I live in LV and feel locals are treated terribly. Greatly appreciate you vids and insights. Thank you for your posts. Don’t stop!! 💪🏻🥰😎

My spouse and I went to the Cosmo for a concert. Once the concert was over we were tired and wanted to wait for the crowd to thin out, so we just stood against a wall patiently waiting. One of the security gals in that area started barking at us telling us to leave. No desire to return to Cosmo after that.

OMG I am in utter disbelief... Looks like I will not be staying here in October.

That helped to change my mind. It is back to the Venetian for me.

Thank you for posting this. I recently found your vlogs and have come to trust your them. You seem like a cool guy too. I wasn't sure about that at first, but you grew on me the more I watched. Keep up the good work. I had a horror story at a different Las Vegas casino several years ago and just have not been back. I'm getting ready to visit your city again and will be depending on folks like you to help make good decisions. I certainly will not be staying at the Cosmopolitan. I have been reading about how poor treatment of customers at some Atlantic City casinos hurt the entire city as an entertainment venue. I am wondering if the Chamber of Commerce is taking note of these bad actors before they seriously hurt Las Vegas' reputation.

Yeah Cosmo is on my Never Ever List for life now

Glad I saw this. I'm going to cancel my reservation.

Was going to stay at Cosmo this summer. After this I am staying at the Venetian Casino.

I am so sorry this happened 😢to you. You did this video with class and respect the end screen tho LMAO 🤣

So glad I saw this video! Was planning on staying at the Cosmopolitan on my upcoming trip to Vegas, not anymore! Will stay somewhere else! Thank you!

I stay at Cosmo every month from LA I would say I stay on average 40-50 nights a year. Not gonna stay there anymore as I also see some other issues with it. I spend at least 20k a year gambling a year....I get my rooms comped but they still gonna miss out on $20k a year from this. Hope Cosmo sees this and reaches out to you to help you out.

wow what bs. not refunding your $200 is just insane to me

As soon as you said porn I knew that’s why they had that policy. A lot of porn is filmed in hotels rooms.

Really happy it worked out for you. Safe Vlogging!

So if you're going to Las Vegas for a Camera & Production convention, Don't stay at the Cosmo. Got it.

Wow, I was planning to spend my birthday there....going to cancel my reservations. I despise any place of business that treats people that way. Thanks for the heads up!

We had a group of people and because of this video we are moving to a different casino.

I had booked the first week of June, glad I watched your review. Not sure where we're staying as of now, but perusing your videos for ideas.

My husband and I stayed there in October we had to change rooms twice because of uncleanliness we’ll never stay there again that place has gone downhill

Wow, I am in shock. We always stay at the Cosmo as it’s become one of our favorite things about Vegas. Cancelling our New Years week-stay there, we will happily book elsewhere!

Omg 😳 that’s so F’ed up I’m so so sorry for that bullshit that they put u there , I will never stay their ever that’s horrible and didn’t even give u ur money back . Thank you 🙏 I’m glad you shared ur experience.

New subscriber. Thanks for keeping this video up for all to see. Lots of good information in the video and the comments. It is a bit sad in a way though. I won’t think of the Cosmo the same way anymore.

I live in Los Angeles, and visit Vegas often. I have planned to stay at the Cosmo, but will NOT stay there after hearing how they treated you. If everyone LIKES this video it will push it to the top and get the word out to others who are planning to stay there.

I stayed there about 2 years ago. Awful service . Will never stay there again and I’m 72.

The pulp fiction part was hilarious 😂

1) If you are running a casino/hotel in Las Vegas, you must know the good and famous KZfaqrs/vloggers 2) With an iPhone one can also shoot movies for adult entertainment 3) Never kick out nice people as Pompsie 4) The move when the Cosmo President invited you later after this video was very good! It maybe would never have happened without this bad story.

I am a veteran hotel manager here in Vegas (not from Cosmo) and I knew instantly when you said they mentioned professional video equipment that it was because of people using their hotel rooms to shoot porn. That does happen and is a major issue. However that is NOT an excuse for their treatment of you. No place I have ever worked would have acted like this - everyplace I have worked welcomes travel vloggers. I'm sorry this happened.

Thanks for the video. I’ll never stay at the Cosmepolitan.

I'm sad that this happened to you. I'm glad that you didn't take this down. I was planning to switch to Cosmopolitan to play but after hearing what happened to you, I changed my mind. Even though it was resolved after many months, this leaves a bad taste in my mouth. One thing I don't forget and forgive is being humiliated by stupid employees. I can see that this really bothered and hurt you. I will notify my friends not to gamble in Cosmopolitan. This casino doesn't understand that they need us more than we need them.

Yikes-you’re the best Las Vegas vlogger. I’m a photographer and would be horrified if a hotel security guard came to my room and demanded me to hand over my equipment. Never going there!

Lmfao they can ask you to not film them or the Gaming Floor. They cant ask you to not film in your own damned room.

We go to Vegas 4 times a year for last 40 years. we've stayed at most casinos. Never stayed there and never will.

I am so sorry this happened to you. I really appreciate your hard work and effort in showing all of us the Vegas Hotels. Please don't let this diacourage you. You do excellent work. I will keep following your Vlogs, and I WILL NOT EVER stay at Cosmo. Period!!

I’m glad the President of the company called You, apologized & wanted to make it right, camp’d the food & restaurant & the $15k/night room & the personal stuff they got You guys. Congrats & good on them & the VP who served You.

They just lost our business.

OMG, this is a great video. We are Vegas locals and we have been to the Cosmo countless times. More than once have I been approached by really rude security for taking pictures or videos clips with my PHONE. And I certainly wasn't in the casino area because I don't gamble. One of the security guys came out of nowhere and got up in my face to ask "what I was doing". I'm a 5'7'' GIRL. It scared me. I freaking hate Cosmo security, they are so rude. I get it if you don't want people filming naughty videos in rooms, but the majority of people are there as tourists or normal people trying to make memories and enjoy themselves, and they want to have pictures & videos of their experience. Ridiculous.

You should see how this young man was treated about a week ago and made him cry. The towel people profiled him. Period. He was accused of having a gun in his bag and he did not. He was surrounded by security, and they treated him so badly and I will never go here. We had planned to stay next month when we came to Vegas. That will never happen now. I have told our entire crew that goes with us that we are going to stay at the Venetian because that is usually where we stay anyway. We were excited to go there but all are no longer interested because they have treated you and that gentleman like human garbage. Shame on them. It makes me sick.

Much respect to you for making this video Pompsie!

That totally sucks!!!! I will NEVER stay there! Stay safe Pompsie, loved the strip tour. 😍

You know, it's kind of funny you tell this story. I am an independent filmmaker and a few years ago I went to Louisville to promote at a convention at the Hyatt and we checked in and everything went fine. I had stayed there before and it had been great and we went back to the car and I had a cooler and we brought beer. We were going to the elevator and this security guard comes at us, I never got his name, but he was like a Bond villain, had a heavy European accent, we just called him Sven, but he literally, in the middle of the lobby, like a parent talking to a naughty child at the store, starts freaking out about how we can't bring alcohol to our room. It wasn't allowed. I was like "What?" He doesn't really answer, he just starts yelling about how he was going to kick us out for bringing beer in and this and that and I try to explain I was there less than eight months ago and no one said something like that, he claimed it was a city ordinance. He made us leave the cooler with him and walked us to our car with it, threatening us again. I went to the room, sat for a moment, blew up, and called their corporate office demanding the CEO. I made such a stink that I got someone in his office and blew up about the entire situation. I explained what happened, I explained how angry I was and how uncomfortable I was and how ridiculous that was. They were just as confused as I was, asked me to hold, called the hotel manager, explained the situation, but management told them the same thing, it was a city ordinance, they even claimed there were signs. In the end, management agreed it was not handled properly and I got a ton of credit because I told them I wanted to leave and a refund, but they told me this would be handled and to go see the manager. So I was better after that. So we decide to go down and as the elevator goes down, it stops on a floor and the door opens, and there is Sven and the hotel manager I was going to see. Our eyes locked and he hesitated to come on. I gave him a sarcastic evil grin. Me and my associates were trying not to laugh, it was a very quiet and uncomfortable ride down. I went to the desk and asked for the manager and she came to me, gave us I want to say like $200 in credit, and apologized profusely. We stayed the weekend for the convention, really, everywhere else was sold out anyway, and every time we saw Sven, he'd walk away from us. They ended up posting signs that were literally like 6X8 and taped them to wet floor cones, like anyone would see them. I did confirm that their ordinance story was BS as no other hotel had heard such a thing, it was most likely to force people to buy from them. I have gone back to Louisville several more times and never stayed at the Hyatt again and in all my later visits I have brought coolers into every room and always confirming it is OK.

Well made Video man, Story Well Explained, The story was so well Elaborated , this video was great man! Keep it 100 out here man Thats great😂😂

The cosmo just lost 12 guests from Ireland was planning on going for a 30th birthday but wev decided on new york new york instead now. I liked thst cosmo had balconys but they sound like A holes

So, casinos can confiscate personal property? Yeah......no.

I’m a local as well, and I came across this videos today. We were at cosmo 2 nights ago, and my wife and I got kicked out. The reason is that I was “wining” to much? I placed 3 bets on roulette 20,7,36. Each time I placed a 100 dollar be and won all 3 times, and security told me to hand them my chips as I will be kicked out and not welcome back. I had to call gaming, and when gaming showed up to were trying to say I was cheating.

Noted🥺 Sorry this happened to you, my husband booked our anniversary suite at Circa because of you! Thanks buddy hold ya head your so talented!!👑🎉🎉

I’m so sorry you went through that I don’t think it’s the cosmo as a whole but people not wanting to do their job the right way this could have been easily resolved and shouldn’t have taken 6 months to come to this conclusion. Love your video I hope you go back and give them another shot I’m really curious about all they have to offer.

Vegas is one of my favourite places to stay, I will never stay at the Cosmopolitan.

Was literally about to book three nights at the cosmo ...have been eyeballing it for years and was ready to fork out the cash. Not anymore

Pft, i’m about to go to vegas in sept, thanks for this info! Be blessed and protected pompsie!

I'm really sorry to heard this !!