Hey Áon, this is what we're here for, to help our customers 💚 We're glad that you enjoyed the video.

Hey there! It's messages like yours that give us the motivation to keep pushing forward, so thanks for that, and we hope you had an amazing trip, of course 💚 Also, feel free to send us a PM, in case you have a question about any of our platform's services, we'd be happy to help.

You're very welcome, Nadia. We're glad we could help!

We have the best customers, too 💚

Glad that you think so, Alex. If you have any questions, contact us here: wi.se/contactus or through our social media accounts via DM (IG, FB, TW)

You're most welcome, Morrie! We hope you found this video helpful, we can't wait to see where you'll be taking your Wise card 🤩 We'll be here if you need help.

Why, thank you! We have an amazing team behind our content that would be happy to hear this 💚

We're glad you like it, Jay 🤩

Hi, Juliana. Thanks for the feedback. This is music to our ears 🎶 If you ever have any questions about the Wise card or anything related to your account, feel free to reach out to us on our verified social media platforms, such as Twitter (X), Facebook, or Instagram. We're always here and happy to help with what we can.

Hey there. We're so glad you enjoyed our video, and thanks for your support 💚

We're glad to hear that! 🤩

We think you're going to absolutely love the digital card 🤩

Hey, Kay! Your Wise digital card will always be linked to all your balances. If you wish to send money to your personal account outside of Wise, you'll just need to add the account details when setting up the transfer. Regarding spending with your card, if you're not spending in the local currency, our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. Check more info here: wi.se/smartconversiontech Feel free to send us a PM on Facebook, Twitter or Instagram in case you still have further questions, and we'll be happy to help 🙂

Hey, Louis! We recommend you use the app or an authenticator app for 2-step verification. They only need an internet connection, so they’ll work even if you’re abroad or changed your SIM. For more info, check here: wi.se/two-step-verification If you have any other questions, feel free to DM us on Instagram, Twitter or Facebook or you can contact us via email/phone call here: wi.se/contactus

Carlos, you can always spend like a local using Wise - You don't necessarily need to open a balance in the local currency for that, but if you do, we'll charge the amount from there. If you don't open a balance, we'll convert the amount from the balance with the best conversion fee. You can read more about this here: wi.se/smartconversiontech If you have any other questions, feel free to reach out to us in our other social media channels (KZfaq, Instagram, or Twitter). We'll be happy to help you over there 😊

Hey, Debes! Thanks so much for the feedback. We'll pass it on to the team and let them know you'd find some interest-related content useful. In the meantime, you can learn more here: wi.se/usingwise-interest If you have any specific questions, you can DM us on Facebook, X or Instagram, or you can get in touch by phone or email here: wi.se/contactus

Hey, Bill. There should be a physical sticker on the card that shows a 6 digit PIN. If you don't see that, please reach out at wi.se/contactus, or send us a private message on Twitter, Facebook or Instagram. Our agents will help you out there.

Hey there! Our card uses a Smart Conversion technology, this means it will take the money out of the balance that has the same currency. If you don't have the currency in your account, it automatically converts the balance for you that has the lowest conversion fee 😎 If the currencies that you hold in your account have the same conversion fees, we'll use the one with the best exchange rate, so you get the most for your money. Learn more about this here: wi.se/smartconversiontech

Hey, there! If you're planning to go to the UK, you can convert your AUD to GBP to spend there. In case you don't wish to do that, the Wise card has the Smart Conversion technology that will automatically convert the balance for you that has the lowest conversion fee. You can check more info here: wi.se/smartconversiontech It'll all depends on the exchange rate of the day, so we won't be able to advise you on what's better in that case. However, you can always send us as message on Facebook, Twitter or Instagram if you need anything else 🙂

Hey there, great question! When you use your Wise card to withdraw money, you'll want to do so in the local currency. If at the time of withdrawing, you don't have any local currency in your account, our smart conversion technology will go ahead and take money from the balance with the best conversion rate at the time. Check out more about that here: wi.se/smartconversiontech We hope this helps, but let us know if you have questions about anything else. We're here for you!

Hi. Sounds like the first one is your active digital card. You can use it to make purchases online, or add it to your Mobile wallet 🙂 More here: wi.se/wisedigitalcard.

Hey, Sanchita 👋 Thanks for your kind words. Actually, to spend in another currency, you don't need to have a different card. You can open an EUR balance, add money to it and use the same card. And that's how it works: when you spend money in a currency you already have in your balances, we’ll deduct the amount for free. If you don’t have the currency in your account, we’ll automatically convert the amount for you. We’ll take it from whichever available balance has the cheapest conversion fee. So there’s no need to worry about converting money before travelling. You can also check this page for more info: wi.se/gettingstartwiththecard We hope that helps, but please let us know if you have any other questions.

Hey, Vincent. We're glad to know you're excited! Yes, if you already have 3 cards, you can delete one and create a new one. Learn more at: wi.se/wisedigitalcard Your digital card can be deleted and replaced 3 times a day. You can only have 3 active digital cards at one time 🙂

Hi Andy. As long as you've sufficient money in the currency you want to spend, your card will automatically deduct from the local currency. So if you're in Thailand, your card will deduct from your THB balance when you spend in stores. For ATM withdrawals, make sure to select the local currency if the ATM asks for it. Read more on our card fees here: wi.se/debitcardfees Just a reminder, remember to activate your card by following these steps: wi.se/activate Happy travelling! 😄

Hey, Carol. Both physical and digital card are linked together with your Wise balance account. So as long as you have money in your account, you'd be able to use both your physical and digital card to spend money 🙂 If you're holding the local currency of where you're traveling, our system will use that currency to make payment. But if you don't have the local currency, our system will automatically convert the available balance that has the lowest conversion fee to make payment. Check out this page for more info: wi.se/smartconversiontech

Hi there, Gerarda, it sounds like you have an amazing 2024 planned, already! Just like your physical card, the digital card lets you spend money around the world with low conversion fees, securely. You can pay with your Wise card in most places where debit cards are accepted: wi.se/whereyoucanuseyourcard and our card allows you to keep and spend multiple currencies. Simply use the card, and we’ll convert the amount automatically for you, from any currency you hold in your balances, for a low fee: wi.se/smartconversiontech So in this case, it would be wise to create balances for the available currencies, as this ensure you're using the appropriate balances when using your card. If you find that you have surplus foreign currency, you can certainly convert this back to CAD balance on your Wise account, once you return home. Here's a little more info on how to convert between balances: wi.se/moneyconversion You can also send this to your external bank account if you'd prefer. Here's some info on that: wi.se/sendfrombalance Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚

@@Wise Thank you soooo much, this is awesome!

Hi, Tom. To answer your question, Wise has this technology that checks whether you have the currency you need to avoid fees. So for example, if you have a JPY currency on your account, and you're using your Wise card in Japan, then our system will automatically deduct it from your JPY balance, no need to manually select the currency. In addition, even if you don’t have it in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. We've covered this here: wi.se/smartconversiontech But if travelling abroad, it's indeed recommended converting to the currencies you need within Wise before spending. We hope this helps, and let us know if you have clarifications 😊

Hi, Lanfranco. We'll be glad to answer all your questions. Firstly, about the PIN, you mentioned that your account was opened in Brazil, we can confirm that it's definitely the one you use for payments, and is shown in your app from the 'Card' tab > Show PIN. Now, we understand your concern about having multiple currencies in your account, and how they're used for transactions. For context, Wise has this technology that checks whether you have the currency you need to avoid fees. So for example, if you have a USD currency on your account, and you're using your Wise card within the US, then our system will automatically deduct it from your USD balance. And even if you don’t have it in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. We've covered this here: wi.se/smartconversiontech If travelling abroad, we'd suggest converting to the currencies you need within Wise before spending. We have some tips outlined: wi.se/aux1za We hope this helps, and let us know if you have clarifications 😊

Hey, Tom 👋 You only need one card to link it to your Apple Pay and Apple Watch. So if you've already added your physical card to Apple Pay, you won't need the digital card there as well. Check out this page to find out more about adding your card to Apple Pay and any common issues: wi.se/addingcardtoapplepay

Hi, and thanks for watching! 👋 You should be able to use our card to pay for the rental car - wi.se/whereyoucanuseyourcard, but this also depends on the company, so we also suggest you to double-check this with them. If something comes up, do let us know.

Hey, Hernandez! We currently don't support QAR, but you can certainly use your card in Qatar. If you don’t have the currency you need in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. For more info, check here: wi.se/smartconversiontech If you withdraw cash in a currency you're not currently holding, we'll charge a conversion fee to convert it for you. For more info, please refer to here: wi.se/withdraw-fees Should you have any other questions, feel free to DM us on Instagram, Twitter, or Facebook 🙂

That's correct Keith, the Wise Digital card isn't available in the US just yet. We currently don't have a timeline for when this will be available, but we're always working to make more of our products available in more place. Keep an eye on our social media channels for the latest updates 👍

@@Wise I am also in the US. I also love Wise!! I also can't wait to get a digital card.

Hey, Gary. It's heartwarming to hear that! We cherish our wonderful customers like you. We hope to make the digital card available as soon as possible 🙂

@@Wise Thanks!! I’ve flown over 2 Million miles and traveled to many countries. I remember well how currency exchange used to work, especially before the Euro was introduced. The ability to hold multiple currencies in a Wise Account and get fair/good exchange rates is AWESOME. Right now, IMHO, the main “missing feature” is Digital Cards, for US Accounts.

We definitely hear you on that one, Keith! We're always looking to expand our services to as many regions as possible, so keep an eye out on our website and social media, as we'll be sure to let everyone know when this becomes available 😊

Hey, Michael 👋 We store your information securely, as it needs to be recorded in compliance with our regulators. This data is not passed on to third parties unless it is vital to your use of Wise (for example passing on information to our partner bank in order to complete a transfer), as required by law, or consented to as outlined in our privacy policy. Also, please note that we can’t give you advice on your personal tax situation, and if you have any questions about it, please speak to a qualified professional. Although, if you're looking for general information on how tax work with your Wise account, please check the help page here: wi.se/borderlessandtax

Hey, Tina 👋 You can only have one physical card at any time. Due to privacy and security reasons, if you order a Wise card - Both physical or digital, it can only be used by you. If your husband or son wants to get a card, they'll need to create their own Wise account. But note that the card will be linked to their respective balances only.

Hey there. We're happy to see you're ready to get started with our debit card in order to make online purchases. And yes, you'll be able to use the debit card in order to make purchases on foreign websites using the relevant currency in order to avoid (possibly high) conversion fees. For more info on how to use your debit card in order to shop online, please have a look at our page here: wi.se/shoppingonline Also note that even if you don't have the relevant currency topped up in a balance in your account with us, that our smart conversion technology would still be applied automatically, in order to keep the conversion fee as low as possible: wi.se/smartconversiontech And to see which currencies you'll be able to hold in your account with us in the first place, please check out our page here: wi.se/balancecurrencies Having said that, please note that some websites will only be able to accept cards that were issued locally. To learn more about this, and where you can use the debit card in general, please check out our other page here: wi.se/whereyoucanuseyourcard We hope this helps, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions for us. We'd be more than happy to help you, of course.

Hey, Liz. Our Wise card isn't a credit card, it's more similar to a debit card. With it, you can easily spend what you have in your balances held within your account at stores, restaurants, and much more. See more here:wi.se/debitcardfaq Please avoid sharing your card details with anyone as this could compromise the security of your account. As an alternative, you could get their bank details instead and send money from your balances instead: wi.se/sendfrombalance Send us a PM on Facebook, Instagram, or X, if you need further help - we'll be happy to assist 😉

Hey, there. We don't support holding ARS in your account, which is why you can't open an ARS balance. However, we support spending in ARS with a Wise card. We'll just convert from an existing balance you have. Learn more about the conversion fees here: wi.se/card-fees Just to clarify, our Wise card isn't available in Argentina. It's only available in these countries, and are issued from there: wi.se/cardavailability If you need an Argentina-issued Wise card, we won't be able to provide that. Hope this clarifies 🙂

Hi there, Lourdes. If you already have a balance of INR, we'll automatically use the money from there when you spend locally in INR with your Wise card. Your Wise card won't use money from your GBP balance, unless you no longer have enough INR balance to cover the purchases you make there. If you have any other questions, feel free to reach out to us on one of our official support channels: Instagram, Facebook, or X/Twitter 📩

Hey, Lori. If you want to know if you can use your Wise card when you're traveling to the Czech Republic, you can use it there 🙂 It should normally work in every place where debit cards are accepted. Depending on where your card was issued, there might be some countries where it won't work. So if you're planning to travel anywhere else, make sure to check this page: wi.se/whereyoucanuseyourcard We hope that helps, but feel free to reach out via PM/DM on our other social media channels (X, Facebook, Instagram) if you have any other questions.

Hey, there 👋 You can select debit card to make payment with your card. However, if this isn't an option, then usually credit card would work. Please take a look at some common issues and solutions when paying with card: wi.se/declinedtransaction If it doesn't work, please share the error screenshot along with your membership number on one of our private platforms, such as Facebook, Twitter or Instagram. Alternatively, you can also email us via wi.se/contactus We'll take a closer look.

Hi Neil! You won't be able to withdraw from a local bank or a teller window using your Wise card. However, you can withdraw cash from almost any ATM that accepts international cards, including those in Thailand. Here's where you can find an ATM close to you: www.visa.com/atmlocator/ If you need any help with that, you can contact us via DM on Instagram, Facebook, or Twitter, and we'll be right there for you 🙂

Hey there. You can freeze and unfreeze your Wise card whenever you'd like, using the steps listed here: wi.se/freezewisecard This wouldn't cause any issues with your card, or your account. But, if you ever run into any trouble, or have any questions about your card, feel free to let us know. We're always happy to help 🥰

Hi 👋 Yes, that's certainly possible. We explain how it works here: wi.se/addcard.

Hey, there, it's really simple! 🙂 To pay with your card, you only need to add money in your Wise account. If you spend money in a currency you already have in your balances, we won't charge you any fees. If you don’t have the currency in your account, we’ll convert the amount for you, taking it from whichever available balance has the cheapest conversion fee. Please check all details here: wi.se/gettingstartwiththecard If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram. We'll be happy to help.

Great questions, Ian! Our digital card can be used for either a single transaction, or multiple! You can have up to 3 digital cards at once, all with different details, and replace them as you'd like. Just keep in mind - you can only get 3 new cards per day. You can find some info here 👉 wi.se/replacedeletedigitalcard Also, the Wise card, both physical and digital, will only work with the money you have in your balances. We won't draw from your local or linked bank accounts, so you'll want to add money first. More on that here 👉 wi.se/addmoneytoyourbalances

Hey there. We're excited to see you're ready to get started with our digital debit card. But with that said, please take note that it's not always possible to withdraw funds from an ATM without a physical card. Be that as it may, there has been a steady increase in the amount of cardless ATMs in countries such as the United States, United Kingdom, Australia, Canada, and Singapore. To read more about cardless ATMs, and where you may find them, please have a look at our blog here: wi.se/blog-cardless-atm And when it comes to actually using a contactless ATM abroad, please use the following steps: 1. Make sure you have a balance in the relevant country's currency topped up in your account with us, in order to pay (possibly high) conversion fees: wi.se/addmoneytoyourbalances 2. Activate your digital card, and link it to a mobile wallet like Apple Pay: wi.se/linkingcardtoapplepay - or Google Pay: wi.se/linkingcardtogooglepay 3. Use the QR code that the contactless ATM will provide via its screen, and scan this with your mobile device, and follow the prompts. 4. If needed, download the relevant bank's app before using the contactless ATM, in order to request the withdrawal. Furthermore, it may also be worthwhile having a look at our page here: wi.se/applepayatm - as it contains some useful info when it comes to withdrawing funds using Apple Pay. We hope this explains things to some extent, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd naturally be happy to provide you with further assistance.

Hey Nick! So, from Wise side, you'd need to add money to your balance, and it's ready to be spent with your Wise card. And now if you've added the card into your Google Pay, then at a payment terminal that supports contactless payments you can just tap your phone on the contactless symbol and pay for the goods. But before paying, you might need to enter your PIN or use your fingerprint (or similar) it depends on your phone. You can search for "How to pay with Google Pay" and Google itself will give you their guide for it. If you got any questions, feel free to send us a PM on Facebook, Instagram or X/Twitter. Or contact us via phone/email: wi.se/contactus

Hey there! We're not sure whether we understood your question correctly, could you please elaborate on this a little more? If the shop you're spending in offers a cashback to your card for a purchase, it would most likely be considered as a regular transaction, however, we'd like to understand your query more to make sure we advise you better. Due to this platform specifics, we're unable to DM you on KZfaq, but you're more than welcome to contact us over other channels like Instagram, Facebook or X/Twitter. We'll be happy to help you over there 💚

If you don't have a physical card, the two different numbers you see, might be from the digital cards you might have. You can have more general info on that here: wi.se/debitcardfaq In order to make any purchases, you just need to have money on your balances. In case there are any further doubts, please send us a private message on Facebook, Instagram or X/Twitter, as we'll be able to help you further from there 💚

Hey Nico 👋 Your card is registered according to your address when you ordered the card. If you don't live in the UK, you can reach out to us here to take a closer look: wi.se/contactus

Hey, there 👋 Your Wise cards, both digital and physical, are linked to your Wise account balance - this means to use them you'll need to have money in your Wise account. When spending with your digital card, If you don’t have the currency you need in your account, you can still spend money. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. If the currencies that you hold in your account have the same conversion fees, we'll use the one with the best exchange rate, so you get the most for your money. For more info, check here: wi.se/smartconversiontech Additionally, you can learn how to add money to your Wise account here: wi.se/addmoneytoyourbalances Should have any other questions, feel free to DM us on Instagram, Twitter (X), or Facebook. Alternatively, you can reach us via email/phone call here: wi.se/contactus

Hey there. If paying by card, you don't have to open another balance, we'll just automatically convert it from the currency with the cheapest fee, we call it Smart conversion: wi.se/smartconversiontech This applies to currencies that we support, other currencies will be converted according to Mastercard/Visa conversion rates. Currencies we support: wi.se/currencieswesupport

@@Wise hi! would like to ask, continuation to @lavenderjessy 's question, say I want to purchase something online in USD, but my currency is NZD, if I open a balance in USD, will the purchase online be deducted automatically from the USD balance? thanks, Wise!

Hey, there! If you have the Wise debit card, and you have money on your balances, you can easily use it to pay for hotels or tickets as any other debit card. Check: wi.se/wise-card For your situation, in case you have money on your USD balance, you can convert to a GBP balance and use it to pay in the local currency and buy your tickets in advance. Learn more from this link: wi.se/moneyconversion Any further questions can be solved via PM on Facebook, Instagram or Twitter/X. You can also easily get in touch with us through here: wi.se/contactus We'll be happy to help you there in case anything remains unclear 🙂

Great. Thank you! I’ll give it a shot

Deal! We're here for any questions!

Hey, Rodney. You can use your card with Samsung Pay in the US, and if you have a Mastercard issued from the US or Japan, you can use it in the UK. We explain more at wi.se/linkingcardtosamsungpay

Great question! Since the Wise card functions as a debit card, you'll typically want to use the "Debit" option when spending, or in your case, "Savings". In most cases, either should work, but it's best to start with this option 👍

Hi there 👋 The Wise card works in most places that accept debit cards, Qatar being one of them. As for opening an account, we'd be happy to look into this issue further for you, feel free to contact us here: wi.se/contactus Thanks!

Hey there, we're not sure if we understand what you mean here 🤔 If you've already ordered a physical card, getting a digital one should be free of charge. You can read more about card orders and fees here: wi.se/getthedebitcard and wi.se/digital_card If you have any issues with your order, let us know.

Hey, Lukas. If you have your physical/digital card added into a supported mobile wallet and if the ATM supports contactless feature, you can withdraw money from an ATM. Please note that if your card is issued in Brazil, you can't withdraw non-BRL currencies in Brazil, but you can withdraw those in other countries. Here's more information on where you can use your Wise card: wi.se/whereyoucanuseyourcard And, you can check here for more information on how to use cardless ATMs: wi.se/cardless-atm Please feel free to contact us at wi.se/contactus or DM us on X, Instagram and Facebook if you have further questions, we'll be here to help.

Hi there! In order to be able to withdraw money from an ATM, you'll need to have a physical card. Do note that our digital card doesn't have a pin, and you can use it for online payments and in-store purchases. More about our cards here: Digital card 👉 wi.se/wisedigitalcard Physical card 👉 wi.se/getting-started-with-wise-card Feel free to reach out to us via our other social channels (e.g. Instagram, Twitter, Facebook), we'll be glad to assist you further there.

Hey there, Leigh. No, each Wise card is completely personal and individual. Other family members would need to sign up for a Wise account of their own, and request the card. More about this, here: wi.se/debitcardfaq They can sign up, here: wi.se/wisepage Everything you need to know about our digital card: wi.se/wisedigitalcard

Hey there! In the UK, we offer the Visa card. You can learn more about our card and how to get it here: wi.se/wise-card-gettingstarted

Hey there! If you're checking your balances, please choose "Checking". For withdrawals, you can choose "Savings" 🙂 Let us know if you have any questions, we're always happy to help.

@@Wise that's not accurate

Hey, Rick. Could you try reinstalling the app and restarting your device? Sometimes that does the trick. But if it's still not working, please send us a private message on Facebook, Twitter or Instagram if possible. Alternatively, you can give us a ring at wi.se/contactus

Hi there 👋 To set up a personal account with us, it's free! More information on fees here: wi.se/feesforbalances Hope this helps!

Hi, there. If you have a personal account that's based in the EEA, Switzerland and the UK region, it's possible to order an Eco card as a second card: wi.se/wiseeco However, due to the way that we operate, cards (or accounts) can't be shared/joint. You can have your spouse create an account with us, and get a card instead. We don't encourage letting another person or third party use it as part of our customer agreement (under section 21): wi.se/customeragreement - what everyone needs to accept when they sign up to use our services. We hope this clarifies. If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

Have you made sure the card has been activated? 🤔 That should unlock the contactless option: wi.se/activate If that doesn't help, we'll need to take a closer look - please send us a DM on Facebook, Twitter/X or Instagram, so we can investigate further.

Hey, Pervez! While we don't have any direct promotional offers with airline services, if your card is a Visa Platinum one you can find more info here: wi.se/visaplatinumbenefits on potential additional benefits 👍 However, if the lounge requires a card payment to access, then the standard rules apply as with regular card payments: wi.se/whereyoucanuseyourcard

Hey, Ian! That's really up to you. Our digital card can be used for either a single transaction, or multiple! For security reasons, you might want to use the card once and then delete it or generate a new one with different details. Alternatively, you can keep the card and use it for online transactions as many times as you like. Just remember, you can only get 3 new cards per day. You can read more here: wi.se/replacedeletedigitalcard 💳

Hey, Ken. Here's all the info you need about adding money 👉 wi.se/addmoneytoyourbalances Generally, adding money using Interac e-transfer is the cheapest option for CAD. Have a look at our price calculator for all the payment options we support along with the associated fees 👉 wi.se/ourfees

Hi, Frank. When using the card abroad, we'll always pull from the local currency. If you don't have the currency available, you can use our smart conversion tool, our technology will automatically convert from the currency with the lowest conversion fee. Learn more 👉 wi.se/smartconversiontech

Great, thanks!

Hi 👋 You should certainly be able to pay in the stores as well: wi.se/whereyoucanuseyourcard. If you see the declined payment in your activities page, then by clicking on it, you should see the reason why the card didn't work. You can also check if all payments are enabled from under your card settings. If anything still comes up, we'd gladly look into this. You can email/call us: wi.se/contactus, or DM us on X/Facebook/Instagram as well with your membership number.

Hey, there! If you wish to add money into your Wise account, you'll need to be living in a region where we offer balances. Check the list here: wi.se/balanceavailability In case you're in a region where we offer this feature, you'll be able to open balances and add money. Learn more info on this link: wi.se/addmoneytoyourbalances Feel free to send us a private message on Facebook, Twitter (X) or Instagram in case you need further assistance, and we'll be happy to help 🙂

Hey, Jackie! We're afraid it wouldn't be possible, as we don't offer our services for the individuals below 18 years old. Also, please note that your own Wise card is only for personal use, which means that only you can use it. You can read about it in our Customer Agreement, section 19. Card Transactions: wi.se/customeragreement Feel free to reach out to our other social media channels like Instagram, X, Facebook, if you need more assistance. We'll be happy to help you there 💚

Hello, Jacqueline! In case you have a digital card, the number will be different from your physical card and both of them will be under the tab "Card" on your app. You can have up to 3 digital cards at one time, check more info here: wi.se/wisedigitalcard In case you have further questions, feel free to reach out to us on Facebook, Instagram or X/Twitter, and we'll be happy to assist 🙂

Hey, Edelin. At the moment, balances are not available in Haiti. If anything changes, we'll be sure to let you know 😊

Hi there. It depends on where you're residing in, as we offer different services to customers based on their country of residence. Can you share where you're residing in? You can check if you're eligible for our digital card: wi.se/cardavailability and more info on whether you can get our balance feature: wi.se/balanceavailability Feel free to contact us here if you need more help: wi.se/contactus 🙂

@@Wise US based.

Thanks for clarifying that. In that case, note your Wise card is a debit card, and it should work in most places where debit cards are accepted. If you're referring to using it for subscriptions, It should work. You can find more info on about virtual card here: wi.se/wisedigitalcard. However, if you're referring to making regular payments, you also read more about our scheduling payment feature here: wi.se/schedule-transfers - since the Wise card is linked to your balances. Should have any questions on this, send us a DM on Instagram, Twitter (X), or Facebook. Alternatively, you can reach out to us via email/phone call here: wi.se/contactus.

Aside from using our smart conversion technology to automatically convert the balance for you that has the lowest conversion fee for your Wise card purchases, you can also get banking details to receive money directly into your balances in more than 9 currencies, depending on your region: wi.se/getbankdetails You can hold money in 40+ currencies, and convert between them at the real exchange rate whenever you need. We have a really good overview on how the Wise account works here: wi.se/borderlessfaq.

Same question..thanks wise. So i just add money into my wise card and spending it like normal card debit.

Hi Yulia, thanks for reaching out! Typically, verification can take 1-2 working days for our team to complete. If anything else is needed from you or if there's something wrong with your document, we'll always let you know via email. More info here: wi.se/getverifiedguide You're more than welcome to reach out to us here: wi.se/contactus and we'd be happy to look into this further. Thanks 😊

@@Wise thank you so much 🙏

You're very welcome, Yulia. We're here if you need anything else 💚

Hey, Amarildo! If you're having issues adding your Wise card to Apple Pay, please check this page for more info: wi.se/apple_pay_issue If that doesn't help, we'll be happy to take a closer look, just contact us here: wi.se/contactus or via private message on Facebook/Instagram/Twitter 🙂

Hey there. If you've checked the availability on your account, and you're unable to use the mobile wallet, this means at the moment it's not available for your region, but we’re always working on improving our services. If you have more questions, feel free to reach out to us on Instagram, X, or Facebook and PM us; we can take a closer look at your case and share more info about our services in your region.

Hi, Basuki 👋 If you’ve enabled Google Pay on your device, you’ll usually be able to use it to pay for a transfer with Wise, and this feature is available in Sweden. You can see in what countries this feature is supported here: wi.se/applepay_googlepay If it doesn't work for you, make sure that you have version 3.13.1 or later of the Wise Android app. You might not be able to see Google Pay option if your app isn't updated. In case you need more assistance on this, please DM us via Instagram, X, or Facebook. This way, we'll be able to look closer into your case and advise you better.

@@Wise Are the any other apps than Google wallet I can use in my android

There definitely are. Besides Google Pay, you may also be able to use Garmin Pay, or Fitbit Pay. These are one of the top ones that you might want to use. We share how you can use them with your Wise card and in what regions here 👉 wi.se/garminandfitbit

Hey, Kevin. We'll only charge you with the conversion fee for converting your money. Take a look at our calculator here to check the fee: wi.se/conversioncalculator Not sure if we understood your second question, but basically if you have a balance account with us, you can keep over 40 currencies, all in one place without any fee. You can send, convert, and even receive in some currencies! You can read more about this account here: wi.se/wiseaccountfaq If it doesn't answer your question, or if you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

@@Wise So, the answer is 'yes' for every time money is converted, so from CAD to EURs= one conversion, then EURs back to CAD= two conversions?

That's right, we charge a conversion fee for each time you convert money between balances in your Wise account. Note that there are limits to how many times you can convert money between balances each day. We explain more here 👉 wi.se/moneyconversion

@@Wise Thanks again...I appreciate your quick reply.

Anytime, Kevin. Feel free to drop us a message on Facebook/Instagram/Twitter if you need more help. We're here for you.

Hey, there! Thanks for getting in touch. It’s completely up to you, since you have two options: Just keep the money in the currency you have, and we’ll convert the money for you automatically using the real mid-market rate, which includes a small conversion fee. Or, you can convert a bigger sum to beforehand, if you see a desirable rate: wi.se/ratetracker, so you could pay like a local. Both options are convenient 🙂 You can always double-check our fees upfront from here: wi.se/ourfees, as well. We hope this helps, but if you have further questions, be sure to contact us in one of our social media channels, or via email/phone: wi.se/contactus

Awesome, thanks for your quick reply. I do have one more Q. As I mentioned I am in the UK so my personal banking is GBP. But I work for companies who pay me in USD. Some of the companies have offered to convert from USD to my GBP wise acc, but my guess is that would be more expensive if they do it ? so am I better off just getting the company to pay me the USD currency & then I can make the conversion from wise to my UK personal acc if need be? or does it not matter which method I use? new to this, apologies for silly questions... @@Wise

Not silly at all, we're always happy to help! But this is another thing that is mainly your preference. If you have any concerns about any fees and rate that your employer is going to use to convert USD to GBP, it may be best to receive the payment in USD. You can then convert to GBP at your convenience, and at a preferred exchange rate.

Perfect, thankyou @@Wise

Anytime 😇 Let us know if you think of anything else.

Hey, Utsav. Our cards are debit, and you can get them as long as you're located in the eligible regions listed here: wi.se/cardavailability So, if your account address with us is still based in India, you won't be able to it. However, once you've moved to the UK, and changed the address on your account accordingly, you can open balances to hold multiple currencies, and get your very own debit card. But, note that you won't be able to connect it to your personal Indian bank account. Instead, any money spend will be deducted from your balances which you can add money into. Check out more info on our Balance feature, and our cards here: wi.se/wiseaccountfaq

Hi, Poh. The Wise card is a debit card. If the hotel accepts cards as a payment method, then you should be able to use it to book a hotel room. If you ever run into trouble using the card to purchase an item, feel free to reach out to us on Twitter, Instagram, or Facebook. We'd be more than happy to help 🙂

@@Wise thx for the prompt response

You're very welcome! If you need anything else, please let us know. We're here for you.

Hi Tracey, thanks for reaching out 👋 Was the payment made via Chip and PIN? You can also use your card at an ATM for cash withdrawal or do a balance enquiry, and subsequent payments should go through. However, if your card was issued in the US or Japan, check here: wi.se/activate If you still run into issues, please get in touch via: wi.se/contactus - and we'll be able to have a closer look.

I think it’s working now.. paid $5 at supermarket via Apple Pay card. In my wallet.

Thanks for keeping us updated, Tracey. For future reference, here are common reasons why Wise cards payments get declined: wi.se/declinedtransaction Should you need help with future transactions, let us know 😊

Hi there. What are you looking to do exactly? We currently don't support our card and Wise account with balances in Jamaica: wi.se/balanceavailability, but you can send money with us: wi.se/howtosendmoney, if that's what you're looking to do 😊

Hey there 👋 We'd like to offer our services everywhere, but there are still some places where we can't offer balances or account details. You can check our availability here: wi.se/balanceavailability - We'll update there with any changes.

Hey, Irfan 👋 We're always trying to expand our services, however our current license in some countries doesn't allow us to offer the card everywhere. You can add your wish to our list here: wi.se/joincardwaitlist In case you need further assistance, feel free to send us a message on Facebook, Twitter/X or Instagram, and we'll be happy to help you there.

Hi there 👋 You can't directly add money to your Wise card. However, if you want to your Wise card for payments, you need to add money to your Wise balance. Add money by opening the Wise app, choosing the currency you'd like to add money to, and how much you'd like to add. Then, choose to pay using different payment methods like bank transfer or card. You can find more about it here: wi.se/addmoneytoyourbalances If anything remains unclear, feel free to reach out to us via Facebook, Instagram or X. Alternatively, you can email/call us using this link: wi.se/contactus

Hi 👋 It's not yet available, but we'll make sure to let everyone know once it's possible to order one again. Keep an eye here for that: wi.se/wisecardforbusiness. Let us know if anything else comes up.

@Wise What is your suggestion for those who have sole LLC in US. What are ulternative options for Wise Business card?

The physical card isn't available, but digital cards for US businesses are available for sole traders/sole proprietorships, with no shareholders/Ultimate Business Owners (UBOs), and for any business with only 1 shareholder, where the owner of the profile is the UBO. You can check this info on the link above. For any other questions, feel free to DM us on any other of our communication channels (Facebook, X, Twitter).

@@Wise Could you please guide me I want to get my business card for sole member business.

Hi again, Michael! We're sorry for any confusion with our last reply. We meant to say, typically we allow digital cards for these sorts of businesses based in the US. However, while we're still having to pause card issuance for US based businesses, these cards aren't available either. Our team is working hard to bring the feature back. If you've signed up for the waitlist, we will let you know over email when you can go ahead and order your card. If you have questions, please bear in mind, KZfaq isn't one of our primary support channels. Feel free to reach us over Instagram, X, or Facebook private message for quicker assistance. Or, we can be reached here: wi.se/contactus

Hi there, Enoola - thanks for reaching out. Generally, you can pay with your Wise card in most places where debit cards are accepted. But, if you’re planning on taking your card abroad, check the list here: wi.se/whereyoucanuseyourcard for countries where you won’t be able to use it. Our card allows you to keep and spend multiple currencies - unlike cash, you don’t even need to have the money converted beforehand. Simply use the card, and we’ll convert the amount automatically for you, from any currency you hold in your balances, for a low fee: wi.se/smartconversiontech If you withdraw cash in a currency you're not currently holding, we'll charge a conversion fee to convert it for you. The fees you pay depend on where your card was issued - it’s usually the registered address on your Wise account. If you’re using a different currency, the sum will be equivalent to the currency your card was issued in. More about it here: wi.se/withdrawalfees Feel free to reach out to us on social media for more help - this can be on X/Twitter, Facebook or Instagram. Or alternatively, through this link: wi.se/contactus We're here to help 💚

Hello there. You would need to check if the local merchant has charged you in the USD currency - another possibility is that you only had USD available in your account. You need to have an available EUR balance to pay in EUR (and the merchant would need to charge you in this currency) For more specific help, please contact us: wi.se/contactus We'll be glad to assist.

@Wise Thanks for the prompt reply. I have balance in both USD and EUR. The restaurant charged in marks as usual and I approached the phone. But I am going to double check with them. Anyway, is there a way to change the base currency on the app from USD to EUR? My residence was US, then I changed to Austria. So I thought it should be euro the base currency. Thanks very much.

At the moment, it's not possible to change it on the app manually. The default currency normally can only be changed if you moved abroad and updated your address. If it didn't work for you after you updated your address, we can check for possible reasons why from our end. Due to the platform specifics, you can't send a DM on KZfaq, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number. We'll be happy to assist you over there.

​@@Wisethanks again. What if I have a balance only in Eur, and zero in Usd, is then the charge done in eur? Thanks for the contact suggestions

You're very welcome. If your EUR balance is the only balance with money in it, and you make a purchase, then you would be charged in EUR. For any further specific questions, please reach out to us via Instagram, Facebook, or X and let us know your membership number. We'll be happy to assist you over there.

Hey Semere! We're always trying to expand so we can offer more features in more places. In the meantime, you can join our waitlist: wi.se/cardwishlist - we'll let you know once we have updates about the card in your country.

Hey there, thanks for reaching out. The feature to hold, send, and receive TWD isn't currently available, but you can add it to our wishlist here: wi.se/wishlist You'll be the first to know when this becomes available. If you need help with anything else, feel free to send us a DM on our social platforms. We're here for you!

Hi Samwel! Are you having any issue to withdraw money? If so, please, give us more details about it, so we can better help. You can contact us via DM on Instagram, Facebook, or Twitter, and we'll be right there for you or by phone and email at: wi.se/contactus

Hey there, Eric. Adding your Wise card to Samsung Pay is only available for customers in the UK who have a Wise Mastercard. Head over to your Samsung Pay app to do so 🙂

@Wise unfortunately not in UK. You should make it global