3 Tips for Customer Service Professionals #1: How To Use Power Phrases in Professional Greetings

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7 жыл бұрын

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In this free online communication training course, 3 Tips for Customer Service Professionals, communication skills coach Dan O'Connor gives you the first tip--the power phrase greeting that will set you apart as a polished customer service professional. Once again, he doesn't give you the theory of greeting people. He gives you the WORDS to use. #customerservicetraining # customerserviceskills #professionalcommunicationtrainingonline #professionalimage
To see the other two videos in this customer service training, and to subscribe to Dan's KZfaq channel where you'll find them: go to goo.gl/VJdWKi
If you want more professional communication training online, with topics that include body language secrets, dealing with difficult people, speaking with power, tact, and finesse, developing a personal compass, effective customer service skills, making presentations, closing the sale and much more, you've found it. To see all of Dan's products, and to claim your free book and/or training kit and to learn how to improve communication skills, go to Dan's website:
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Пікірлер: 93

@TheWizardOfWords Жыл бұрын

HEY MY FRIENDS: If these videos are having a positive impact on you, please show your support by becoming a CHANNEL MEMBER and/or clicking the THANKS BUTTON above and leaving a little love. A little love will allow me to continue delivering these videos directly to you!

@Biolaorimolade24 7 ай бұрын

😊😊😊😊😊😊😊😊😊

@natecw4164 5 ай бұрын

I worked for Qwest back in college. No matter how wonderful the conversation, I had to end every call with "Have I addressed all of your wireless customer concerns today?" Customers hated it, what happened to the human they were just talking to.

@lancekraft4040 5 ай бұрын

Capitalism is creepy shit. It turns people in to machines.

@HumanPatientAssn 7 жыл бұрын

Dan, thank you. You tips are right on. This is so important and is one of those unseen factors that makes a huge difference.

@Kakes6817 2 жыл бұрын

I answer my phone e to schedule grooming appointments " Hello, this is Kathy in Grooming". This will be changed tomorrow. Wow, you teach me something new every day! Dan is the man with the plan 😉

@asmahabib3504 Жыл бұрын

Great video! These 3 tips for customer service professionals are spot-on. Active listening, empathy, and timely responses are key to delivering excellent service. Thanks for sharing!

@TheWizardOfWords Жыл бұрын

Thank you and I hope you become a channel member kzfaq.info/love/5Zb02pmVD2VA7lnx8mV4gwjoin

@TheRealKirkHammett 2 жыл бұрын

I just started a new job as a "CSR" at home through the phone. I am actually an electrician, so I have no prior experience in this. I am so nervous as this Monday will be my first day with customers over the phone. I found this video, and I just want to say thank you for the tips. I will be looking for more of your advice. It's pretty scary because I want to do good. And it's a daunting event. Maybe that's silly, but it's just how I feel. I've always directly talked with people. But it's been dealing with work that I performed myself as an electrician. Helping people with problems over the phone is much harder to deal with as far as customer service in my opinion.

@UziBlancoOfficial Жыл бұрын

Well hope it turned out well for you my friend, as I myself am about to start a CSR job here soon an have no prior experience in this field.

@weichaomao6938 Жыл бұрын

I’m about to start new job as a CSR at branch and I have no experience in this as well😂

@heatherjane1919 11 ай бұрын

By listening to the customers, you will make then feel valued and appreciated. Then they'll be interested in what you have to say. Best wishes! :)

@drippinwet774 5 ай бұрын

Asking great questions are how we Connect the Dots. Connect the Dots to create a picture/relationship that depicts what both We/You and the Customer have together. Have a beautiful day

@deathbycake7637 Жыл бұрын

Tyvm I am in customer service and love where I work. I work in the food industry., And want to give 💯 good customer service so they leave with a smile on their face and come back. Ty I followed you to learn to give better customer service

@TheWizardOfWords Жыл бұрын

Thanks for sharing, DBC.

@truthful4u 7 жыл бұрын

Thanks for the awesome KZfaq content, Bro!

@MelissaJMJ 6 жыл бұрын

Wonderful. Thank you.

@linhngo7398 2 жыл бұрын

Thanks for sharing your knowledge :)

@michelleellis2258 7 жыл бұрын

Great tips..Dan

@happytimes3657 7 жыл бұрын

Im gonna try this today on one of my customers...

@sharonhainesNumber1Red Жыл бұрын

When I worked at James Avery Jewelry Store, after doing sloppy greetings for so long, we were told what to say. We were told to ask, “How May I help?” Customers wouldn’t hear us correctly, and say, “No thanks, I’m just looking.” You are right though!! We use to give wimpy greetings. One time I was secret shopped, by a paid secret shopper. She was a very old woman, who said I “had no charisma”. I was very deeply wounded. She asked to look at a men’s bracelet, and asked for help putting it on. I had great difficulty putting it on her, because I had fake nails. She wrote that my goodbye greeting was, “Bye-bye”. It made me feel like I sounded like a little child, seeing that written on paper, with the Assistant Manager reading it to me, and fellow employees looking on, judging me. I felt so small, and I wanted to hide. I was only 19 years old at the time.

@TheWizardOfWords Жыл бұрын

It sounds as though you learned, Sharon :)

@Buzzing0 11 ай бұрын

I hate working

@emilyknowlton8602 Жыл бұрын

I love him so, so, so much

@TheWizardOfWords Жыл бұрын

Love right back at you, Emily.

@hktz1 9 ай бұрын

I work in client services for an investment company, and my manager recently picked up that I need to clean up my professional communication. It’s definitely going to be a challenge, but I feel up to it. In my mind, client services, or customer services, should be the broadcast for the organisation, so you should be welcoming and relaxed so you can get on the customer’s level. However, that often comes across as unprofessional. I just don’t think there’s any harm in saying “yeah, I get that”, as opposed to “yes, I understand”. It shouldn’t make a difference, the important thing is that you’re empathising with the client, in a way that’s more real and sounds more genuine than professional language.

@TheWizardOfWords 9 ай бұрын

Your response--casual or formal will depend on the client. Either casual or formal, but always professional. You should consider my program Step Out of the Shadows and Speak found on my website dan@danoconnortraining.com

@Mothafuckenzay 2 жыл бұрын

Yes stand your ground act educated and u will be treated better most of the time

@alfieautomaton2265 7 жыл бұрын

Awesome, as always ! Thank you.

@SergiosFitness_ Жыл бұрын

Thank you…..

@sovl2659 Жыл бұрын

Excellent tips I'm struggling with my greetings as well. In my line of business It is required to ask the customer name. I don't even know if my greeting is grammatically correct. 😔 Who do I have the pleasure of speaking with today? Is there a better way to phrase this question?

@TheWizardOfWords Жыл бұрын

Just change the "who" to "whom" and you have it. Nothing wrong with that phrasing, SOVL. However, I'd recommend: "Good morning; thank you for calling Wells Area Athletics; my name is SOL, and may I have your name, please?" You've now given the company name and your name and you are asking the name of the caller--and it flows naturally. I would write down whatever greeting you choose, and make certain it's delivered the same every single time--and with lilt and a smile, of course!

@sovl2659 Жыл бұрын

@@TheWizardOfWords Wow thank you so much for your response

@BlissBlissBliss720 Жыл бұрын

Thank you

@TheWizardOfWords Жыл бұрын

You're welcome

@Matthew8473 5 ай бұрын

This is unmatched. I had the pleasure of reading something similar, and it was truly unmatched. "The Art of Meaningful Relationships in the 21st Century" by Leo Flint

@TheWizardOfWords 5 ай бұрын

Thanks, Matthew; I'll have to check that out.

@sidVargas949 2 жыл бұрын

Amazing advice I started a mobile carwash biz. Will start implementing these tips

@TheWizardOfWords 2 жыл бұрын

Sid, I think you'll find these tips will help your business by making customers happy, bringing them back again, and increasing your bottom line.

@jaspermartin7444 2 жыл бұрын

I never noticed that places like Mcd's had standard greetings!

@TheWizardOfWords 2 жыл бұрын

Most chains have protocols for greeting. Some people don't follow the protocol. That might be what you're seeing, Jasper. Try calling Wells Fargo a few times at different hours. You'll get the same greeting, and it will be a good one.

@DrMattMcNabb Жыл бұрын

Do you have this as a cheat sheet we can download? Looking to improve the communication for myself and employees for my office. Thank you

@TheWizardOfWords Жыл бұрын

No, but I do have a 50-lesson course complete with written summaries for each lesson--and that is used for training all around the globe :). www.danoconnortraining.com/step-out-of-the-shadows-june-2023

@tiffanycools3414 Жыл бұрын

🤔 I'll do a trial run and see how it goes.

@kinggreen42088 Ай бұрын

skip the video to 1:01

@joshsanchezxD 9 ай бұрын

This is fantastic, thanks so much!

@TheWizardOfWords 9 ай бұрын

You're very welcome!

@queenoflasvegas 7 жыл бұрын

I was professional, friendly, and humble .

@MC-mh2ju 5 жыл бұрын

But were you competent?

@Brian-zn3ey Жыл бұрын

Have a nice day now, hate that so inauthentic

@naoshi9155 3 жыл бұрын

1:43

@trackerbacker 3 жыл бұрын

Have you tried the lasagne? It's my favourite!

@TheWizardOfWords 3 жыл бұрын

OK :)

@mb-le9en 7 жыл бұрын

Often I will ask for a day off and my boss will ignore my request and wait until the day before to permit or deny. On the other hand he will almost immediately answer my peer who has been here only a year. I have 7 years on him. Why would a boss ignore one persons requests but answer another persons requests.

@MC-mh2ju 5 жыл бұрын

Because you are low on his/her list of priorities. Don't take it personally.

@donedoda791 5 жыл бұрын

Last!

@MC-mh2ju 5 жыл бұрын

Terrible customer service on your part.

@sharisimonehampton5434 Жыл бұрын

😉👍❤

@inhuman_human6790 Жыл бұрын

Thank you Tony Stark lol

@TheWizardOfWords Жыл бұрын

Don't I wish :)

@raminbaghirov9998 2 жыл бұрын

These tips does not work in real life. Just be yourself be human and help.

@TheWizardOfWords 2 жыл бұрын

What was the response when you tried these tips, Ramin?

@mamagbluntbuthonest6516 5 ай бұрын

What about saying hello? Thank you for calling Publix customer service. This is Kristina. How may I help you? Is that not ok?

@TheWizardOfWords 5 ай бұрын

sounds good

@jerrellh4173 Жыл бұрын

I don’t understand the second point of my name is vs I’m

@TheWizardOfWords Жыл бұрын

Ask yourself how Oprah Winfrey--a self-confident person, would introduce herself upon meeting someone for the first time. I watched my grandfather do this time and time again also. He wasn't as famous, but he was as confident. He would say "Hi Marty. I'm Ronald Davies. Very pleased to meet you." The idea of his saying "My name is Ronald Davies" is inconceivable. He exuded confidence. If you want to exude confidence, speak as confident people speak. It's not about being famous. It's about being proud of who you are and showing that--with confidence.

@emilyknowlton8602 Жыл бұрын

It doesn't hurt thst he is good looking. :)

@TheWizardOfWords Жыл бұрын

What???

@itsbritneybyotch7471 Жыл бұрын

Your customer is good looking or?

@RickyRicardo0282 9 ай бұрын

Customers need to be respectful as well. We can be as nice as we want to, but customers can be assholes even when we are nice.

@TheWizardOfWords 9 ай бұрын

I agree, and that is about the customer. How you respond, Ricky, is about YOU.

@esmeraldapulido7646 Жыл бұрын

You want minimum wage employee to act like a CEO wage employee

@TheWizardOfWords Жыл бұрын

Yes.

@carinaarias2563 Ай бұрын

Escape the matrix it’s all a game

@Chrissanthumum 29 күн бұрын

I am not a subscriber,but I agree that it is not a bad idea for the "minimum wage employee to act like a CEO wage employee" because sometimes the minimum wage employee who acts like the CEO wage employee becomes the CEO wage employee because they stand out that way.Just because you get paid minimum wage it does not mean you can't go above and beyond. My attitude is that you should stand out wherever you are and sometimes it does not mean you do too much extra.I am a new employee in a customer service position and the woman I am shadowing is a great example of really epitomizing great customer service.She is the only person I have noticed who makes a point of using the customer's name doing sonething she does not have to mention their name for.I try to mimic that.That is not the only thing that makes her stand out,but that small thing maoea her stand out.

@Okeh_Emmanuel 2 жыл бұрын

Great tips, but the microphone is horrible

@TheWizardOfWords 2 жыл бұрын

Old video; old mic.

@mucfevcf3164 7 жыл бұрын

is it me... or the audio is not so good?

@MC-mh2ju 5 жыл бұрын

You already know the answer.

@rachelle2954 3 жыл бұрын

it’s you but the lightings bad ha

@silver7554 2 жыл бұрын

@@rachelle2954 naw it is bad

@MrsSANDRALMOSLEYIII 2 жыл бұрын

IM TALKING ABOUT RESPECT ! WHERE DID IT GO ? IN CUSTOMER SERVICE WHAT HAPPENED TO MR. & MS. ? THE YOUNGER GENERATION LOST RESPECT FOR THEMSELVES AS WELL AS OTHERS. GOING INTO EVEN CHURCH YA MIGHT HEAR THE FIRST NAME OF THE ELDERS DROPPING "PASTOR" *** ELDER *** , DR. OFFICE SOME CALL YOU BY OUR FIRST NAMES LIKE YOUR A FAMILY MEMBER. NOTICE WHEN SELLS AGENTS CALL YOUR HOME USING OUR FIRST NAME LIKE THEY KNOW US ? WE'D BETTER STOP IT NOW IN OUR OWN WAY' AND WERE TO BUY THIS IS (OUR) THE FUTURE. YEAH' THE OLDER SEEMS THE MORE WE TRY TO FIT IN THIS COMPUTER ONLINE GENERATION!!! WE'D BETTER STOP IT & NOW. YOUNG PEOPLE GET TRAINNING ON THESE JOBS & THINK ITS NORMAL, LIKE CALLING A PARENT BY THEIR FIRST NAME 😳

@TheWizardOfWords 2 жыл бұрын

@naoshi9155 3 жыл бұрын

#t=1m43

@naoshi9155 3 жыл бұрын

#t=1m43s