Oh no! Sorry to hear that. I JUST purchased and installed this fan too, may I ask what part of your fan malfunctioned? It is good you 2 years out of it first, hopefully you can get some more.

Balancing issues can be caused by 3 possible components: Blades, Blade Holders, or Motor. 1.) Inspect the coupling/downrod/hanger bracket and ensure they are all properly secured and all screws are tightened. 2.) Ensure the screws for the blades and the screws connecting the blade holders to the motor are properly secured. Loose screws can cause a blade to droop lower and cause wobbling. 3.) Visually inspect the blades and holders for damage or defects. A bent blade or blade arm with the wrong pitch can cause changes in air resistance and lead to wobbling. 4.) Test the fan without the blades. If the wobbling appears to stop while running the fan without the arms, you may need to install a balancing kit. For detailed technical support, warranty parts, and balancing kits please contact customer service at 1-800-986-3460.

Unfortunately, the black remote from the fan in this video is not compatible with the original Kensgrove fans that include the wall remote. Sometimes issues on your version of the Kensgrove can be corrected by completing the learning process and calibration again.To do it with the wall remote; 1. Cut off power to the fan using the breaker or the wall switch and wait a few moments. 2. Return power to the fan. 3. Within 30 seconds of restoring power, press and hold the "SET" button on the wall remote until the fan starts spinning. (Set button is found next to battery under face plate). 4. Wait until the fan finishes self calibrating (The fan will spin up to 3 minutes in one direction and up to 3 minutes in the other direction). You can find the step by step instructions on the "Operations" page in your owner's manual. If this does not resolve your issue, contact customer service and they will identify what is causing problems with your fan.

I could have written your post as I have the same fan with wall remote and the fan only does what it wants to do. Sometimes it will go backwards when turned on other times forward. The only thing that works as it should is the light and the on/off button.

I am in the same boat.... yay

Same problem here,how do you fixed it ?

Zarin Haider hello same problem here how do you fixed it?

Ditto for me. Any answers....???!

The model in this video can only have it's light controlled with the remote. However, most fan's with a separate blue wire as you describe can be wired to control the fan and light separately from a wall switch. The wiring in your home may differ, but generally there will be a black wire from the switch for the fan's black wire and a red wire from the switch for the light's blue wire. You can use the electrical connections instructions from this video for reference: kzfaq.info/get/bejne/f-CiZ9V5vLrdoas.html

The original Kensgrove fans (brushed nickel and oil rubbed bronze finishes) use a common white remote. Unfortunately, the black remote in this video is new for this year and currently only the Kensgrove in the new Espresso Bronze finish (Model# YG493OD-EB) is compatible.

Unfortunately, the LED lamp is integrated into the Light Kit and cannot be changed to a different LED. Home Depot will sell an updated version of the Kensgrove at some point this year with a Samsung LED lamp installed instead. However, it is unclear if this LED will be a warmer color temperature.

The latest version of the Kensgrove uses a Samsung branded 14w LED that emits 3000k warm white light. Unfortunately, the color temperature cannot be changed. If you suspect that your light isn't emitting the correct color temperature, contact customer service for assistance 1-800-986-3460.

All Kensgrove models currently being sold at Home Depot use a Samsung Branded 14w LED rated for about 1200 Lumens. That is sufficient for a 120 sqft. room, or about the size of your average living room. Essentially, the lighting is a bit brighter than your average CFL/Incandescent bulbs found on most traditional ceiling fans.

The fan shown in the video is Espresso Bronze (EB) finish. The fan is also available in White (WH) and Brushed Nickel (BN) finish.

TAL International Rick thank w for the video, my estar working an goes slow then back and forth 🤔

The 3rd red wire isn’t required for the installation and can be capped off with a wire nut as shown at the 1:32 - 1:45 timestamp. In most homes, the red wire is simply an alternate hot wire that is controlled with the on/off switch on the wall, while the black wire in the box is a hot wire that is always powered. You can connect the fan to the red wire instead of the black wire, giving you the option to cut power to the fan from the on/off switch.

TAL International Rick thank you so very much! Thats what we did and it works perfect!

TAL International Rick We have installed the fan. We have the same issue..3 wires from the ceiling (bare, white, and black). We have installed the fan according to the video and the remote is not syncing.

If your remote is not synchronizing, you should first check the following; 1. Remote has battery power: Ensure 2 new AAA batteries are installed correctly in the remote. 2. Remote is functioning correctly: Ensure the Green LED Bar on the remote is flashing when the power button is held. 3. The fan has power: Ensure power has been restored at the breaker and any on/off wall switches in the room that may be connected to the fan's outlet box should be in the “on” position. If the above list doesn’t resolve your issue, you should contact customer service for more detailed solutions. Call the number in your owner’s manual, or email service@tal-usa.com.

Home Depot normally places orders from us for parts like remotes. If you are having trouble getting an order placed through them, you can try calling our customer service directly: 1-877-902-5588. Hope that helps!

Before contacting customer service, check the following: 1: Remote has 2 AAA batteries and lights up when the power button is held. 2: Power is turned on at the breaker and any switches in the room are in the on position 3: After power is turned on you immediately press and hold only the power button on the remote (do not press other buttons or wait longer that 30 seconds). The light will flash twice to confirm that the fan is synced. If your fan still will not sync, call 1-877-902-5588 or email service@tal-usa.com. They will troubleshoot with you to determine the cause.