You are a God sense. Thank you for sharing your experience.

And a quick addition: With Cosm if you don't find the "natural feel" when sitting on it, it becomes a problem. The Aeron with all of its available configuration is honestly adjustable for everyone's individual needs, but when you want to reposition yourself, you have to re-adjust the chair as well. And that can become choresome when done few times every day. Potentially if Cosm fits you, it saves you from that, and I personally find that to be a relief.

Hi, where did you manage to buy the height-adjustable armrests from?

@@coolduderules Hey, I just contacted the customer support that was in the e-mailed receipt and asked if they could provide me those. They said it's possible, and I received a bill via e-mail, and so on... So customer service ++ here :) although with shipping they cost me nearly 300 € extra.

🤦🏾‍♂️

You know a chair is brilliant when you have to research why it was made to feel like it's good. 😐

@@techloto not everyone will like every chair. That’s perfectly fine and the beautiful thing about the high end ergo chairs is there is something for everyone. But I would take more of a impartial view on why the chair was designed or how it was designed. You don’t like it which is absolutely fine (I don’t care what any reviewer likes or doesn’t because it doesn’t mean I will like something or not).

Let me know the outcome. It seems people think I judged the cosm too quickly.

Please share what you prefer in a few weeks.

So, how is it? Would love to hear

@@BenjaminSchultzLarsen Disappointed in the product, brand and customer service. Both arms on the Aeron move differently to each other which on a £1300 chair should not happen. HM offered to change the arms then withdrew the offer stating a 4mm tolerance in movement is acceptable when in actual fact the movement difference is an inch.

@@philcliffe6909 Have you shown them proof that the movement is an inch? Would be hard for them to ignore that fact if you have video evidence tbh. If it's past the return period then you could request a S75 claim for a full refund if Herman Miller aren't resolving your issue.

I'm glad that I could help. No matter how expensive a product is, it still has to work for you otherwise you're just through money in the wind.

Thank you

That's what I mean, it's a beautiful chair, but I found it impractical.

Sorry, I don't know why the comment was held for review. You made excellent points detailing why one would expect the Herman Miller Cosm chair to be great, but I'm sorry to say it is not. I am sure you can recall the massive flop that was the New Coke. Do you remember when Coke spent $4 million on research and interviewed 200,000 customers? Where is New Coke today? The design process and study does not always result in customer satisfaction. Here is a link to I am right dot com. 🤣 journals.plos.org/plosmedicine/article?id=10.1371/journal.pmed.0020124 It doesn't matter how much research or effort goes into a product and how expensive it is upon release if it ends up alienating a large section of the market. I am convinced that anyone who weighs above 75KG could struggle to use this chair comfortably. The cosm is a beautifully designed chair, but its beauty is far from skin deep. Again, you made great points but I believe it would make more sense to counter my critique of the chair rather than inform me about the construction process. Why are the armrests so uncomfortable? Why is the seat narrow? Why is the reclining function so challenging to use?

​@@techloto you are confusing some concepts here: - first of all, research and surveys are very different things: the first is based on science and objectivity (such as ergonomics and human health), the second one is based on asking different people (WHO HAVE ZERO PREPARATION AND NOTIONS) about a topic. The result of the first one, if done in the correct way, is UNIVERSALLY AND OBJECTIVELY VALID until scientifically proven otherwise (that's how science work since the beginning)... the result of the second one, instead, is a sum of subjective opinions of people who are not prepared about the asked topic, that will NEVER be a universally and objective truth. That's why the cosm is a masterpiece after about 8 years of STUDIES, and the new coke was a flop only after a couple of years of SURVEYS... Also they are quite not comparable products since one is a task product that HAS TO respond some specific requirements in order to be produced and selled, while the other one is a mass appealing TASTE BASED product... they are completely different scopes. Also the new coke was a mass flop that has let an almost failed coca cola to boost the sells over every previous record... so maybe it was not a flop, and the purpose was another one, you have to read between the lines. - secondly about design products (i work with them so i know) there is a very big problem often difficoult to achieve: let the client understand completely what you are selling to him. In this particular case the cosm is a TOTALLY INNOVATIVE product: is a task chair WITHOUT the charateristics of a task chair. Since the first task chair was realeased, his definition was something like "a chair that YOU CAN ADJUST in order to fit you perfectly and let you work at the best"... every single task chair before the cosm responded to that definition... the objective of the cosm, instead, was, once SCIENTIFICALLY DEMONSTRATED that adjusting your chair reduce your productivity, to let the adjusting mechanism work automatically for itself... and there is the problem: the people don't understand/know that. Every single person i know (and there are a lot of them) that bought the cosm knowing this revolution, absolutely loved the chair (one of them weights over 100kg and it's over 190cm and it would not change his chair for another one even under torture, so you're wrong about you're belief) and they don't want to change it anymore... instead all the people i know (and there are a lot of them even here) that wanted a classic task chair, saw the beauty of the cosm, and bought it just for that, thinking "is a task chair and it's beautiful so it's the best", ended to hate it, EVERY SINGLE ONE OF THEM. So if you buy the cosm because is a task chair and expect it to be adjustable as you want, you simply don't know what you're buying, and YOU ARE WRONG, NOT THE CHAIR. If you search for an adjustable task chair, the cosm is not for you. Is that simple. If you are instead searching for something that adapt to you other than needed to be adjusted, than the cosm is perfect for you. That's it. If you buy the cosm and expects the leaf armrest to be as the classic armrests, you are wrong, not the chair. If you buy the cosm and expects the reclining to be lockable and/or that feels as a classic reclining, you are wrong, not the chair. ecc. ecc. - finally, if you want me to counter your critiques instead of explaining things and why they are like that, here i go: -the armrests are unconfortable if you expect them to work as classic armrests, which they are not supposed to do: they are designed to be NOT adjustable and at the same time work at best (1) if you want to be near the desk so they are not in the middle, (2) if you want to rest your elbows on them while you're tiping (but you have to set the high of the chair correctly and you're not supposed to move your elbow since is an ergonomically incorrect position -this is science, not my opinion-) and (3) if you want to recline and have a book or the phone to read on your lap (ergonomically correct position, even more since smartphone came out, and a task that classic armrest cannot do)... if you expect different things, again, is not a chair's problem, but you're expecting wrong things. -the seat is designed to fit the majority of people (it ergonomically respects the 95% percentile, that is a must have rule to be on the market) and since i know both an about 50kgX158cm girl and a 100kg+X190cm+ man who have this chair and both of them love it to death, i can OBJECTIVELY say that the dimensions of the seat are correct and not too narrow or too wide (if YOU feel that the seat is narrow, that is a subjective experience because maybe you expect it to be like a classic office chair where you can even cross your leg, but this is not the chair for it and things like crossing your legs are under the incorrect positions to assume ergonomically speaking... for an ergonomic seating experience the dimensions of the cosm seat are perfectly correct, other than that everyone's opinon is SUBJECTIVE about it). -again, the reclining mechanism is challenging to use if you expect it to be like a classic reclining system, which is not. The reclining mechanism on the cosm was studied exclusively for this chair and you cannot find anywhere else. If you expect locks on it, you have chosen the wrong chair. If you expect a tension adjustability on it, you have chosen the wrong chair. The mechanism works in a way that if you are at the correct high to work the chair will keep you straight and in a correct position to work, even letting you recline a few times once in a while without lifting your feet off the ground (which would be the WORST POSITION in an ergonomic perspective). If you want to relax instead, you can lower the chair a bit and the tension will adjusts itself to a looser way in order to let you recline as much as you want, even semi-autoblocking in a precise position if you want to stay still. I've personally proved this function and i can say, like every other well-aware cosm's owners i know, that it works perfectly for what it's designed. That's it.

@@giuseppepaolini6754 did you say the armrest are not made to work as classic armrests? Then what are they futurist armrest? Putting the shape aside, the texture is horrible and grazes your elbows. It's an oversight. Plain and simple. The narrow design of the seat will affect more than 5% of users. Your assessment is disingenuous and not reflective of real-life use. The chair is uncomfortable, offers minimal adjustments and has poor comfort for arms. There is no chair suitable for all, and this design implies that to be true.

@@techloto from what you write i guess you have zero experience of design and the market of chairs in particular... there are chairs for every use in this world, and for every type of chair there are different seatings, different armrests and different backrests, everyone for a specific use, person or activity... most of the armrests on office chairs (not all of them) are like those you can find on a secretlab chair or those similar "gaming" chairs that are the most dangerous chairs on the planet for human health... the leaf arms on the cosm are a way to respond to most use (more than a classic one) in one shape. And it functions, as 4 out of 5 people i know that proved or had the chair assert. Also if you don't like them because you prefer the classic ones, it is an option to the cosm chair, and it even costs less... so complaining about the leaf armrests because they are not like the classic ones is as wrong as complaining about a motorbike to not have a seatbelt, even more with the fact that they are not obligatory. Also the texture you are saying is "horrible and grazing" is TESTED IN LABS and proven not to be it: so maybe is you that use the chair and the armrests in a wrong way... i also can rub my face on a towel all day long till i bleed from my eyes, but this would be me using it in a wrong way, not the towel to be scratchy... or you are telling me that all the towel in the world sucks since you can scratch your skin with it even if it would take an entire day?... About the narrow seat, you are telling me that my assessment is disingenuous... i hope it's a joke... i reported to you DATA, MEASUREMENTS, STUDIES and 100% POSITIVE OPINIONS about the seat being the correct shape and dimensions, and because you are the only single person to have tested the chair saying that it is narrow, so it's narrow and period?... are you joking?.. I'll make it simple: there is a SCIENCE called ERGONOMICS who has rules, measurements and laws since 1961 when the IEA was founded, and those are universally accepted and demonstrated scientifically-> the cosm chair respects ALL THOSE RULES, MEASUREMENTS AND LAWS, and this is mathematically demonstrated, it covers all the 95% percentile-> so the seat is CORRECT in dimensions and shape OBJECTIVELY. if you say the opposite it's simply your (WRONG) opinion, because we are talking about maths and numbers and those are not opinions. Period. about you saying "The chair is uncomfortable, offers minimal adjustments and has poor comfort for arms" i have already responded to that in my previous comment and in this one. The chair is confortable for what it's designed, and you keeping complaining that has no adjustment, again, is like going to buy a motorbike and complaining about the absence of seatbelts: YOU are buying THE WRONG THING for your need. YOU are wrong, NOT the chair. The chair does what it is designed for perfectly, this is tested. If you expect something different is your problem, don't complain about the chair. Unfortunately for you, the cosm doesn't states to be suitable for all, as every chair in the planet, you can't do a chair that fit a dwarf as a giant as an handicapped in the same way with nowadays technology. But again you are expecting something that the chair is not designed for. It covers the 95% scientifically, that's what it declares and that's what it does. All your other suppositions are simply that, suppositions and nothing else against data. Finally i will not respond anymore to you, i've said all i had to say more and more times, and i gave you all the info to let you inform by yourself, it's up to you if you want to learn something or stick to your opinion. But remember: i gave you science, maths, demonstrations, tests, ergonomics and all and only OBJECTIVE FACTS, while you gave me only your OPINIONS. But those remains so, and have value for you only, while objective facts are true now as in the future for everyone in this world until PROVEN otherwise. That's it.

@@giuseppepaolini6754 quick question, do you work for Herman Miller?

I'm speaking the truth man

It's an awful review, I'd recommend other KZfaq videos. However the only thing he is spot on, are the Leaf arms. No reviewer has ever mentioned they are good

Had the opposite experience, I got mine from a local dealer in the UK and it's been amazing.