I still have issues with my drone, is any updates about it?

I will never ever buy any GoPro products in my live, they refuse to help or replace my Karma. I had the same issues as a number other people.Paul

Let's get this class action going. I'm not giving them another dime or another minute of my time. I've been on the phone with them for hours and hours.

So far as of today 4/18/21 I have followed what you said you did Gavin and GoPro has asked me to upload a video to KZfaq I'm still waiting to hear back from them. Thanks Gavin you have been the most help. I hope GoPro tackles the issue for everyone. I will keep updating this post when GoPro contacts me in 3-5 days.

As soon as I watch this video, I subscribe to GoPro service and start chatting with customer service. They asked me to go through useless trouble shootings and asked me to take a video. I sent one with a stabilizer and without one. I don't know what the stabilizer has to do with the pairing issue but I did what they asked. Then they created a case and I am waiting for their response. Hope they replace mine too. Thank you very much for everything you have done. I haven't got a replacement yet but still... you have done more for us than GoPro has. Thank you

I have had this drone for maybe 3 years now. I bought it because I thought that GOPRO was a reputable name and company. Gavin, I have watched all of your videos pertaining to this recent issue. I feel like this drone has had problems since I purchased it. Right out of the box, I had to install an update. It was then grounded again in early 2020 due to a GPS issue. That is when I found out that the Karma was being discontinued. If they were able to send you a replacement that works, it must be some sort of problem that they can resolve but won't. I'm not really sure how to approach a fix. I assure you that I won't pay another dollar to them for anything! I guess the name KARMA is very befitting now isn't it?

We all appreciate the update brother.

I've had my Karma drone put away for the last year as we moved and we hadn't gotten around to unpacking a ton of boxes. I was playing around with the grip and the cameras a few weeks back and I updated them and also updated the controller, but I couldn't find my Karma charger so I didn't have any charged batteries and couldn't attempt to update the body itself. Today, I found the charger and got it all out and found that I'm having this exact issue. When the stabilizer is in the Karma Grip, it powers on as soon as I power on the Grip. When I put the stabilizer in the drone body, though, it will not power on, and of course the controller says it can't find the drone and I'm unable to re-pair them. I thought something must have gotten broken, so I'm glad I found these videos. I just wish the subscription thing was still working. I'd love to get this drone fixed considering it seems obvious that GoPro did something to brick them. Has there been any more info from the company or from the lawyer involved?

Hi. I have the same problem. Subscribed to their care programme and been told it doesnt apply to Karma as it is out of warranty and is no longer supported. I informed them that the help on the controller says it does apply and he has to talk to his lead. I've informed them that if its a manufacturer fault, then under current law in Europe the manufacturer is liable for 6 years. Waiting for their response. Tried all the fixes you've suggested and from other KZfaqrs to no avail so far. Thanks for your efforts Gavin.

Spent $1000 on this thing, rarely use it... pulled it out for vacation this holiday and bamm, out of nowhere it doesn't work at all. A complete F'ing brick! I'm livid.

Hi Gavin / all. Thanks for the heads up Gavin in youre last video. Whilst I was reluctant to believe it would work here (Germay), I paid the EUR49 and followed the prompts, uploaded a video on the pairing issues and within 24 hours, GoPro had agreed to replace my core once I had shipped it to them with the label they provided. Two days later, the new core arrived. I downloaded all of the updates and it seems to work fine now. I'm running it with a Hero 6 though ... ? Interestingly, as I had been banned from the GoPro Forum (like many of us) initially the GoPro Experience site had some trouble letting me in, but it worled out in the end. Thanks for your perseverence on this Gavin - without it I wouldn't have a drone that flies. I was bummed about having to pay GoPro more money - but it was significantly cheaper than buying a new DJI or what ever. Thanks again but I will continue to follow this forum with interest. Rhett

Just did this and it works!!!! Thank you!

I'd rather pay a lawyer than keep giving my money to a brand that doesn't want to do anything for the clients

November 27, 3021, I got a reply from GoPro , basically stating, "Thank you for reaching GoPro Support. As upon checking with our Team, we regret to inform you that the issue is something cannot be fixed by troubleshooting and your Karma core is faulty. they are unable to replace the camera due to out of manufacturer's warranty period. Kindly check the link below and locate the GoPro Warranty." With that said, I signed up for the subscription today as well and I will reopen another case, to see if they will replace my Karma Drone and my Black Hero 6 camera. I will keep updated.

I'm in the process of chatting with GoPro again after uploading and they looked at my video and ended up stating that the Karma was at the end of it's life/discontinued and not able to purchase a replacement sending me a 25% discount code for other GoPro Camera's or accessories. I chat back in referencing my case and wondering why as a Go Pro Subscriber I cannot purchase a replacement for $129 and got "I believe starting on that date of announcement we have already discontinued having replacement claims for Gorpo Karma Drones under the Gopro subscription." Really frustrating as this wasn't any issue or cause of my own doing for this to start happening with the drone/gimbal/controller. Thanks for the information Gavin, hopefully I get somewhere

I have joined the group that Alexey has started, we should all do the same. Thank you Gavin for keeping the momentum, fingers crossed we will get a result

Hey Gavin, I am an estimator. Self employed. I love the use of the Karma and just recently discovered this issue on my drone. Right in front of a customer. I felt like a fool. So disappointed! I will keep following up to see if anything happens or changes. This is very important to me when trying to get close up shots of areas on a roof that cannot be accessed immediately or easily. Good luck and thank you for your efforts! I will search for your petitions!

We're having the same issue, please add us to the list! This is so frustrating. Shame on GoPro. people spent $800+ for this set up just to have it stop working and the company offers zero support...

November 7th, 2021, I came to KZfaq to see if there was an update for Karma Drone. Well, I found out via KZfaq, there is expert mode (manual). Which, you can operate at your own risk. Then I saw your video that I am watching now. Funny thing is, I turn on my controller and it was not no longer connecting to my wifi, so I had to input the my wifi password again. Once I did it and it connected to my wifi and the controller stated, it had an update that has be downloading for about 1 hour 15 minutes. ( stilling downloading at this moment) I will comment again once if finish and I attempt to fly the drone to give you update on my progress.

I have had this happening for over a year. Thanks

Thanks for sharing this information. I have not had problems with mine, but this is good to know. Thank YOU.

Hi , Because of your great info and hard work I was well aware of the pairing isssue with the drone before I bought one. I still got one for $200 aud with hero 5 and karma grip. So even if the drone didn’t fly I wasn’t too fussed. Realistically I used the camera and gimbal more. But my drone is working. Also based your advise I never run the update for the drone as it was working fine. Although my karma grip has stopped working with the camera. The stabilizing works but I can’t control the camera via the karma grip. I tried the hard reset and still nothing. Question is … since I can’t use it to fly the drone any more should I now run all the updates on the karma controller to help at least fix the grip issue?

same here could not connect the controller. always says pairing unsuccessfully.. newbee here in using karma drone.

Hello Gavin Do you have any update about go pro karma issue or the legal action?

my gopro drone has a same issue of pairing pl help to solve or suggest what to do...

What I do not understand is the following: After the GPS issue an update had been released by GoPro to solve the issue. All Karmas with that new upgrade were flying without problems again. After the release of another drone update the devices were not working anymore and they don't have a fix for it. Why they don't put the working upgrade back again on their servers with a new higher version number and everyone with the faulty upgrade can revert to the previous working upgrade again by downloading and installing it. In my opinion and understanding this should work. Why GoPro is refusing providing such a solution? Is there somethings else we don't know or we shouldn't be aware of?

I heard about this way, so after seeing your video, I paid for the subscription ( which I plan on cancelling right away through my credit card), but when trying to get into contact with customer support, I get this message: 'Sorry, all agents are helping other customers right now. Please try again later.' But, also this message: 'START CHAT' (Waiting time approx. 1 mins) Clicking for an hour now, GoPro does not let me chat to a representative. I am from The Netherlands, maybe that is the issue. Will keep you guys updated. Edit: Location is not the issue. GoPro has blocked the chat options for the Karma. How convenient. If you try another product category, the chat function actually does work. Edit 2: Well, the wait time is a joke. I'm in through the 'Accessories' category. Had to wait like 20 minutes to get first contact. Edit 3: First contact is pretty much one-sided. They are not responding in the chat. At least customer representive Angelu does not reply. I guess because I mentioned a pairing issue. Edit 4: Let's try again and waste some more time on this. New chat, again in position line 2. Edit 5: 45 minutes (!) later and with no solution in sight, the chat was ended by the representative without explanation. The person I chatted with requested a video. So I send a google link which he says he can't open. Submitted it through the email he sent and he replied he still can't see the video. He then just exited the chat. GoFuckingPro.

We are having the same issues - so frustrating. The stabiliser works fine in my hand held so its not that - its the drone itself.

I had a chat session and a phone session with GoPro today but didn't get the $129 waived. I told them about how this is a scam since GoPro's firmware caused the issue. I also talked about how some got the fee waived, but some didn't. I said I didn't want to get a replacement and that I'm not going to buy GoPro going forward since they can just push out a buggy firmware to devices that are outside of the warranty period and collect more money from their customers.

Hi, I'm trying to understand why the GOPRO, on webpage related the account, where there are all the associated devices (HERO BLACK, STABILIZER, KARMA DRONE, KARMA CONTROLLER) allows to DOWNLOAD the firmware of each one ?? How to install it ?

Keep up the great work. My second drone works but it always asks for an update and I refuse to run it. Thanks from Australia

wont the same issue just arrive at some point like the pervious drone?

So for everybody here - stay tuned. I've already contacted a number of large law firms and in the meantime I have created a Facebook group - facebook.com/groups/609999613656869 where we can get ourselves organised and discuss the best course of actions. Join and share.

I dont see this like appropriate solution in a certain way having to spend more Money, Gopro have to be responsible, many of us we not have the possibility of paying $50 dollars for económic reasons and because we are from other countries which we do not we have the same salary , this problem should be dealt with courts or lawyers, it is very sad the fact that one with a lot of effort bought something that is not to be able to use it having a minimun salary of $60 a week... And more sadder that a Big company are not being responsible, What i supposed to do with my abandoned drone? I'm very sad 😢😢 Thanks Gavin For Keep Us Informed.

Spoke with GoPro last week and they refused to offer any replacement parts or fixes, shame I dug mine out of storage after college, pretty sure It only ever was airborne twice.

Hey Gavin, I am experiencing the same issue you had I cant get my drone to connect with the controller. I have not used the drome for a few months and was in the back blocks of NZ north island and thought I would get some pics but no luck linking controller to the drone. I got home and linked up with the internet. I tried all the advice in setting up from gopro but again no luck. It is very frustrating

Couple of tries and it was all linked up.

I bought a GoPro Karma from a guy off the street and having the compass collaboration problem. You think i still could get a repair for $53 or whatever it cost now? Thanks!

Is this still at status quo? GoPro ignoring the problem? My karma is sitting here at home, it looks like new and it can't fly, $1100 wasted. Are they still willing to at least replace them for $129?

Thank for going through all of this for us. I haven't been able to fly my drone at all in 2021 since the update installed and am now going to go this route and see what happens. This is insanely frustration it feel like we are being strong armed into paying more money to GoPro. It seem though more and more that its the update that grounded our drones, and that keep crossing my mind as an "on purpose" thing. I don't know this just sucks.

Hello Gavin, did they requested any documents ? Can you explain the whole process ? Thank you

Hi is like to know how your progress is going of your karma because I have one and it’s not working just like yours.

Hi, what a surprise, I have just turned on my karma, and it will not pair. I have not used it since September 2020 when it worked fine. I am in the UK, and GoPro UK have washed there hands of anything Karma related. Has anything been resolved since this video.

Does it still pair though? They changed my karma drone body FOC as it was still in warranty but 6 months later it no longer pairs with controller, same issue as before but now Go Pro will not reply to my messages, the last correspondence was they where emailing me a solution but haven’t heard anything yet and it’s been 2 weeks??

Going to get a failed pairing video together tonight before subscribing and lodging a complaint. Will be interesting to see if the subscription replacement will apply here in NZ. Im dubious...

My Karma drone doesn’t pair and when I put the battery inside it turns on on its own draining the battery. What are my options after the End of Life warning from GoPro?

I sold my karma on eBay and bought a DJI! So over the karma

How can i not get the drone to update ? It will connect automatically and update when it will have wifi connection ? my drone is still flying and i am trying to avoid this issue. thanks for the video !!

I have the same problem. My drone was working fine but week ago it stoped working. Cant pair with my controler. Some times after hours of trying it starts to work. But after flying and trying to fly again it doesnt work again.

Hello, I purchased my drone late 2017 and have not taken it out of the box. My question is where should I begin? I watched one of you videos going through step by step to pair. Should I acquire the GoPro insurance before I fly. My concern is I’m going to have issues like yourself. Please advise. Thanks!!

Great video, thanks for your input.

I bought a non-working Karma, worked out that it was the stabiliser, worked out how to fix the stabiliser (the data cable ribbon inside had disconnected), and everything worked after that. I actually recorded a video on me fixing that, if you’d like to see it.

Hi my friend, what comes and happens now have you got any results?

Today, after 2 years of patiently waiting for a fix and trying every trick possible I threw my GoPro Karma drone in the garbage where it belongs. Batteries going to the recycler. GoPro will never get another sale from me and I’ll make sure everyone I come in contact with knows about their poor quality, overpriced garbage. I believe that they purposefully bricked their drones to avoid the cost of support and government compliance. They essentially stole from customers. It’s pathetic. My DJI Mavic has been flawless with astounding performance. I should have listened to friends a long time ago.

I have the same problem go pro will not replace my drone. What was your case number

hi , only just seen these videos , my karma drone hasn't been used for quite a while, went to use it a few days ago, only to be meet with this problem. i am about to try your previous video and see if i can get it to pair. otherwise i've got a $2k brick..... i'm in new zealand. i'd be lucky if i've only flown it half a dozen times. i'm with you. we shouldn't have to be paying anything for replacement. was looking at getting a new action camera...... now i know i'll never buy another gropro product in my life.

I added my name to the list!

Having the same issue. So basically I can spend almost 200$ on a shitty drone that may not work in a couple months, or save my money and buy a better drone. I've been a GoPro die hard for a long time and I'm so disappointed to see how far they've fallen.

where can i find the list to sign i have the same problem with the karma drone

I know how this is going to sound, but you guys really would help me if I could could get a scan from a receipt. I got this money drain drone from my dad, but he died a couple of years ago and my mom just can't find the receipt, if he kept it anyway. I need it to get things going at GoPro Support. I'll replace any personal details with Photoshop.

Just had my issue “escalated”… so ridiculous, not a penny should be spent to get any replacements, they should be sending us money! I got over $1000 invested in a paper weight.. unreal… hello DJI

Hello and thankyou. I have the same issues with the Controller not pairing. I become a Go Pro member with their subscription and paid my money in April 2021. I have sent over to go pro the receipt, also made a video of it not pair and all troubleshoot options being tried with no success. They initially didn’t acknowledge my Subscription but now have and said My karma is out of WARRENTY? Can you please tell me if your Karma drone was out of WARRENTY when they replaced yours? Thankyou very much from Sydney Australia

I got a new drone when I signed up for the free trial it turns on but it won’t connect to my 7 black. Had the harness change by GoPro still nothing is anyone else having this issue. I really don’t want to down grade to a 5 black as one KZfaqr suggested any tips would be appreciated. Great video Gavin

I reassembled the Done tonight with out replaceing the damaged capacitors, I just removed the remains. I took the drone out side with no propellers (Becuase i don't have any that are not broken) and started the motors and turned it off then started the motors and the drone never lost connection.

They replaced my drone in March of 2021, I was not a subscriber, everything was fine, just like yours. Now, 10 months later it's back to not pairing and they said, well, it's out of warranty and we already replaced it once.

did you send back the old and Gopro replace it for $53?

Ok I’m new to the whole karma drone thing. I literally didn’t know they were a thing until I ran across one on fb marketplace. Dude was selling one for $400 with like 4 batteries a hero 6 and some extra goodies. I watched a few videos and was like dang this thing is impressive. However those video were roughly 3 yrs old. Then I stubble across a few videos talking about problems. Which led me here. Sooo, I guess what I’m asking/wanting to know is would it be dumb to buy one knowing all of this? If the drone works fine now, what’s the likelihood it would mess up in the future? If it’s fixed or never messed up before is there still a change that I’ll run into these pairing issues? Thanks in advance for any feedback.

Hola soy de Perú . Karma dron no conecta con el gps. Esta actualizado, lo coloco en campo abierto , trato de buscar al gps en un cuarto piso y nada , por favor help

Hey there, I am in Australia, I had a child nearly 2 years ago and I didn’t fly for a few years. I pulled out today to show my daughter and take some footage and found out this issue. I have reset my controller however cannot find the new update firmware. Please help of you are still around and have any advise

Hola, saludos desde Colombia, tengo el mismo problema con este dispositivo, y no encuentro solución, no sé que hacer...

dear gene, good evening , my karma drone GPS AND PAIRING ISSUE , please help how to solve and any mail id gopro team , please friend

Today, June 10, 2023... No luck with GoPro support. Same issue as everyone has. I work in electronics, so I'm going to perform surgery and find this lost connection. They don't even offer any type of replacement any longer.

Hi guys, I still have the pairing issue which started in March 2020, can someone confirm if something is being done by Go pro about it. Also I did get a replacement drone from Go Pro last year using the subscription hack but that would not connect as well. Unfortunately by the time I checked it does not pair my subscription had run out. Now Go pro does not cover Karma since Dec last year on the subscription, so I have a brand new drone (at least I feel so) but that does not still pair. I have a brand new kit lying around that I do not want to throw away and still strive to get it working.

Hi, do you have any updates a year later ?

GoPro send me a new karma drone and still not pairing, what can I do please help me :(

This same problem happened to my drone. I was able to find a fix to it. Im not sure if it’s temporary or a permanent fix, but all i did was remove both the gimble and battery and left the karma under the sun for about 2-3 hours. So far my karma pairs with the controller. Its been 5 days and counting.

i JUST discovered this issue, I inherited the Karma drone from my boss, he purchased it back in 2018. I received it only a week ago, it is October 2021. I've been going back and forth with GoPro about this for 4 days now. Since I don't have a subscription, they essentially told me i'm S.O.L and offered me a 25% discount on one of their new cameras. Which does not help me as I wanted to use the drone. I'll have to look into this solution.

My Karma Drone gimbal not working on drone .... i want to request for replacement ...pls give me the link how to request replacement ..im philippines thanks 👍

help me , i have karma gopro drone no pairing with remote control

Can I get a controller and pair it with the used drone?

No more Go Pro for me.

just tried this and they will not budge on charging me the $129 fee. i tried it all and they said its mandatory for them to charge the fee and they also told me that there is no known issue about the drones not working. such a let down :(

How to request replacement on gopro?? im philippines

Have contacted Gopro and they responded with a 14 step instruction list, which I now have tried, unsuccessfully 32 times. I can never get passed waiting for the drone to turn off. My battery goes flat some 2 or so hours later. I'm in Australia, has anyone got any ideas, to get back in the air. If I hadn't updated the controller, I would still be flying.

Does your drone was under warranty ?

Please help me get the $53 replacement. I've been on the phone for hours to get my Karma to work, with no luck. Frustrating. Tried your other videos and unfortunately didn't work for me. Thanks.

I live in the UK and not had an issue since they all went down in Jan 2020 and mine successfully updated after the solution. Since then I've changed my ISP so my Karma can't access the internet so I'm just posting this to anyone else who hasn't used their drone for a while, don't allow it to connect to the internet. Maybe this helps?

I have 3 karma drones and only one is flying. Please updates us if you find a fix.

So is the talking with lawyers still moving forward? Would like to know if this is still a thing or if it's dead in the water.

I cant figure out how to get my gimble to recognize the camera

Hey GoPro Karma users I did the process of paying and sending my drone in total was like $163.00got the drone back, didn’t do the update and installed the GoPro hero black 5 and it’s flying when tried the hero7 didn’t work.

Would this path work for someone who bought the drone second hand? Meaning I’m not the original buyer?

Sir how to request drone replacement from gopro?

They must have programmed a kill switch, and I suspect with the last year's update when all karmas were grounded and you had to update the firmware. I took good care of my drone but after pulling it out of the case today, the controller just said karma not found. I checked if it were paired and it was. I ran a reset on the controller, then it wanted to install an update, and after that it won't even pair. As I understand people are spending $129 to fix this. What a racket... I am not buying anything GoPro ever again. What a scam...

That's all well and good, but what about people outside the USA? GoPro will do something wrong and should i pay for the repair? They don't reply to my emails.

Hello Gavin you used our names to help yourself

Any updates @gavin?

Mine was grounded until their last update. It flies, but the gps is terrible. I turned down the maximum distance. I bought 2 extra batteries from GoPro and even those die within a week if they’re just sitting in a case…

I hate that this is an issue and they’re treating owners this way. It’s complete shit. Glad I found out I’m not the only one and that GoPro is dodging all of us. I feel like I’m being dodged on their support.

Still no updates?