Love how that cover came off so easy for that person lol

I've bought 2. They each lasted about 2 years. Time to try another company

I just bought a bottom loader with the kurig coffee maker and everything works great but it pisses me off there is a small dent in the side of it. Also, the water is not cold and I couldn't find no brass screw. I check the baffle and it was in place. I paid $36 for a 3 year warranty but I don't think I will have this much longer because the water is not cold. Also the hot water doesn't cycle on and off as it should so it is not as hot as it should be when I brew a morning cup of coffee and I am not waiting 15 minutes for the water to heat up if I where to shut it off and turn it on in the morning. You would THINK there would be temperature adjustments. I also notice once the compressor shuts off it never seems to start back up again to keep the water cold. Also when you dispense cold water it the compressor should start and it doesn't unless you dispense allot of water and it is cool not cold. I don't want to run a compressor and not have cold water, it is a waste of electricity. This machine sucks and I am returning it.

Thank you so much this worked for me 🙏

For anyone who opened the top and the reservoir is empty, I fixed it. Open the bottom door, and make sure all the tubes are pushed in fully. You’re welcome

Part of the problem with the video tutorials is that they don't seem to encompass the various Primo model numbers. As is the case with my unit as well as reading the posts of others having similar problems, that supposed brass-colored adjusting screw is nowhere to be found. At the very least, the tutorials should address where any adjusting apparatus is located on the various models or at least respond to the inquiries here to help those who continue to experience these problems without having to call in a repair professional. PRIMO, ARE YOU LISTENING???

Readjusting the baffle fixed my problem. The compressor would stay on till the water freezes

How do they stay in business. My water stopped producing cold water. I followed the directions, video..no luck. I wanted to send it back, I purchased this in February and they told me I am to late. So I am stuck with a machine I can't use. UGH

I decide to buy, a get this... A Gravity filtered hot/cold water dispenser with self cleaning UV sterile Technology. It uses all and any of the great filters so I can choose the best.. I bought one for my GYM and over 30 members bought one for their homes. For the price you get a lot more for your money. You tube won't let me show the site were bought it, I don't know why I think they think it is spamming but if you go to purall at US on the end you can figure it out. Just wanted everyone to know because I could have saved 400 dollars and bought this one first. God bless...

Do we have to clean the inside?

All- *for my situation* cold water did not run. Hot water ran fine. Turned everything off and unplugged the machine. *Get a bucket* remove top cover. I disconnected the top lid from power source. Central drain spout is right in the middle. Open front cabinet where you place your jug. Place bucket directly underneath spout. Go back to the inside of the machine and yank the plastic tube from the main spout. Water is going to gush out. Quickly place tube back into main spout. I heard a snap, most likely suction. Then press cold water button. It should work. *Dry* surroundings of the main spout! Use paper towels and try to squeeze it in. Dry as best you can to prevent mold. If everything works, reassemble. Again, this worked for my situation.

We only bought ours a year ago, the snowflake is on but it’s not cooling at all. Too expensive for the quality of this unit. 👎🏻

Yo this music slaps!

My led light flashes and it will dispense hot water but not cold. Help?

my water dispenser is model 601088, the hot and cold water work very well, but only for a while, because every time the water that is in the tank freezes, water stops flowing and I have to turn off the compressor for two hours, to thaw and be able to use the dispenser again

My unit looks the same as this one but when I try to pull the top off, it does not come off. I feel like I might end up breaking it.

Why are both the cool/ room temperature water and the cold one the same temperature? They are both cold, my mom doesn't drink cold water so she pours some cold then some hot to make it cool or room temperature but is there a way to fix it?

These primo tutorials are about the worst. Thank you very much

How to fix your water cooler: Call customer care.

How do you make the water colder? Older models have a screw on the back. Not sure where new models have it.

My unit is not producing cold water but accumulating ice in the back of the unit? Do you know why this is and can it be fixed? Thanks

just bought one and it's cool water IMO. No where near my actual fridge. I try the baffle check. I was hoping for a temperature adjustment screw or something.

Compressor doesn’t shut off. Thermostat isn’t working. Emailed and explained with mode number and issue. Was told to call. I called and was told by “Latasha” that you do not have parts for the dispenser…. Why was I even told to call???? Waste of time, bad customer service, and crappy CHEAP dispenser.

No hot water coming out or water at all in the hot position

I purchased my Primo from a lady for $10 because of this issue. I did what this video suggests and it's working like a brand new unit. The seller had it for only 3 months.

welp thank you hahaha my problem was we never turned the switches on 💀

I've tried calling, FB, Twitter and they are always busy. ALWAYS!!! I'm at a road block right now.

We have the opposite problem. It seems that our water is freezing up and will only dispense after leaving it unplugged for 24 hours. How can this be corrected?

I think I have an older model, but I've got an issue with the green LED that constantly flashes above the snowflake symbol on the right. While it's flashing, I can't dispense any temperature of water from the machine. It started after I left the green switch off to prevent my water from freezing in the machine. After this happened I turned both the red and green switches off and unplugged the machine. If I leave it unplugged for a few hours and then plug it back in, it works long enough to pour a cup of water and then the green light starts flashing again.

So my compressor stopped working is it done? Do I just need to buy a new one?

I have a bottom loading dispenser model 601089 . The coils that lead to the compressor are frozen and the cold water is not getting cold . Some videos say to adjust the temperature with a screw on the back ,my model doesn't have a screw to do the adjusting . Another video says to replace the relay switch to the compressor , my compressor seems to be running , humming . And the on that shows how to recharge the compressor . The sticker on the back says that it has a high and low side but has nowhere to check the freon level . Talked to the company and was told that my model isn't made any more . i was sent a troubling shooting link that does not explain what the actual problem is and how to fix it . Can anyone help

How do i get the top off of one that has the keurig storage on top? Took two screws but lid wont budge feels like it gonna break

What does it mean when the indicator light is just blinking green? And the water is not cooling and I do not hear the compressor. Please help

Why isn't there a heating issue video?

What should the temperature be of the cold water

My unit wont stop cooling, turned the switches off and compressor still runs and the coils get very hot. Till the point the machine freezes up. Any ideas?

my baffle has ice in it. could that also be the cause of no cold water?

Has anyone had issues with the compressor not working. My is out and not dispensing ice cold water

The red light keeps flasing. I have a full 5 gal bottle in there. We adjust the cap, green lights come on for about 30 seconds then the red light starts flashing.

I have the coffee dispenser the green second button is stuck how do I fix it?

this video helps and actually saves me money 💰

What do you do if the water is so cold it becomes frozen?

I bought one and it worked for only 3 days, now the cold water comes out super warm. Not only that there's a very odd smell coming from the dispenser, I wish I could return it or replace it

Mines not cooling at all anymore. The compressor is running. The little green light is on over the snow flake but it never goes off. Compressor runs 24/7 and the water isn't even cool. This thing stinks.

+Hello after I put a new bottle of water in the unit the red light stays on what do I do

So my compressor stopped working after having it 5 months and seeing all the comments this was a waste of money for 170 bucks wtf primo

What if the water dont pump to the dispenser on top and you turn it off and on and switch it and the cold light turn on than it turn red where the water jug showing what do i do to fix it?

the issue is that the stupid device freezes to the point that no water comes out whatsoever, disconecting the unit helps but only if you leave it off overnight but even then you need to leave the cooler off way more time yet still plugged in so that as the block of ice that is in the reservoir melts you can take water out and it can try an put warm water in

Didn't work for me.

okay mines is frozen and won't dispense at all only hot water works ?

On 2:38 You skip with the Bethel how do you take it off it seems easy on your video but it's hard to take it out

Motor not running

Mine has a spiral looking baffle not flat

I followed his instructions and when removing the lid from where the water is, one of the straws broke as the water was frozen: '(

My reservoir keeps freezing with in 8 hours of being on and will not dispense from the cold water side. Hot water side is fine and dispenses normally

W

How do you open the curved top type water cooler.. mine doesn't look like that

You solved my problem at “turn off hot and cold switches” 😭

This didn't work for me

Wait. I bought mine two days ago and the cold water light did not come on. This should not happen!

the blue button from the primo is not going in like the red button.

Primo Bottom Loading Coolers are Junk, no matter what I did and this video was of no help that damn red light would keep coming on. My opinion avoid bottom loaders I also have a top loader and for over 15 years not a problem from it.

most of the time is the relay burned out change it.

48 degrees is not cold!

My hot water dispenser not working only the cool water why

Compressor stop workin after 91 days one day after warranty expire lol

Why my is frozen

My water dispenser gets frozen everytime

I found the problem...on the back of my dispenser it says Made in China!!

Stay clear of these things. Ive gone thrpigh two in 4 months. They stop working close to the warramty expirimg. I'm returning this piece of shit, and im going with a different brand.

These dispensers are expensive and break easy not worth it rip off

Thesee things are definitely trash

This thing is a piece of shit, bought it 4 months ago and it already stopped cooling. I regret buying this !!!

Your tutorial, and your cooler are both equally bad. Frozen reservoir here. Guess I'll just have to figure it out myself, and post an ACTUAL tutorial.

Don't buy this garbage. Stupid design if you want cold water don't waste your money

my water dispenser is model 601088, the hot and cold water work very well, but only for a while, because every time the water that is in the tank freezes, water stops flowing and I have to turn off the compressor for two hours, to thaw and be able to use the dispenser again