japan is hyper polite

l agree with you 100%

If you want their money then no it's not.

with that slogan, anyone can become a tyrant and theirs nothing you can do about it becuase "the customer is always right"

@@drakecarter1780 Some customers just aren't worth those few extra pennies. Why do you think alot of retail jobs have such high turnover rates? Because retail is a shit environment

At least you had a great boss who stood up for you

The drug store by me solved this by simply carding everybody and saying that the register wouldn't ring up the sale without the ID. I have no idea if that was true or not, but nobody ever forgot their ID a second time and most regulars would have it out by the time they got to the front of the line.

@Wild Dude I'll do you one better. Try working for amazon using UPS. Try doing BOTH their jobs of sorting. And you should see me how young i look. 37 and look and feel like I'm 18. Don't push yourself,old man. (Just kidding a bit,don't take it personal) :)

It makes me glad that with the position I have in the gas station/convenience store I work at that I don't have to do that......Not that I don't receive the occasional verbal bite from the stray entitled customer or two......It usually has to do with the carwash! One of my responsibilities/duties is cleaning and maintaining it. When I arrive at work, the first thing I do is head on over to it before doing the following: 1. Filling up the water buckets the customers can use to scrub down their car before going through if they so choose with fresh soap and water, 2. Filling up the drum for the water softener with salt pellets, usually using around three forty pound bags worth. 3. Checking that everything's working properly. 4. Doing a deep cleaning of the carwash itself, checking for stray debris like pop or beer cans. I kid you not! We've had customers go through it with their yard trimmings, be they the clippings from the lawn they just mowed, or even *tree limbs* in the beds of their trucks, treating it like a dump! Then, they wonder why it breaks down or why its drainage pipes are constantly getting clogged up! One time I was over there, waiting for a customer to finish up so I could start cleaning when I saw a fillet knife fly out of the back of his truck! 5. After getting all of that debris cleaned up, I spray the floor down to get every last bit of dirt, mud and, occasionally, crap off the floor and right on down into the central channel, which I then shovel and/or spray out. 6. I empty the central catch bucket's contents, which usually have the consistency and weight of freshly mixed concrete, into a dumpster. Now, this whole process, depending on how dirty it is, can take anywhere from an hour to hour and a half! Most customers are okay waiting.......Then, there are the ones who act like the world will come to an end if they can't wash their car right away! They've literally gone over to my manager and complained about how long it takes, they've complained to me, saying things like "Why is it that whenever I come over at this time that you're cleaning it out?" or "Why can't you just wait until the end of the day to do this?" One lady, this sixty year old woman, actually sat outside the carwash one time while I was cleaning it out and just started honking her horn at me! It took *a lot* of restraint on my part to just ignore her!

And I thought I had it bad at Pizza Hut getting yelled at by angry customers on the phone for doing my job

@@19TheFallen you should be promoted to manager

Karen Customers

Thats what people do

We live in a society, but what they also don't say... *Pulls out pistol.* Is that we die in one too.

I hate the modern society. All violent and entitled. I've become way more reclusive bc I don't want to deal with it. Also, I agree with you, OP. I hate the phrase, "The customer's always right." It should be, "Treat others the way you'd like to be treated." Fairness, not entitlement. ✔💯

Oh just you wait til he actually becomes corporate, the thing he swore to destroy lol.

Corporate Fanta is the only thing that can destroy the Karen menace.

@@Wileybot2004 He destroys the Karen while becoming one. The cycle continues.

Mr Spectacals I doubt Fanta would turn heel

He's getting that major push

Omg the food one happens in my restaurant and is so irritating people are so nasty.

You can only get away with this to a certain extent. I remember talking to a person at work about a news article where a 800 pound man who would come in and get food but then complain about the food so he got it free. He eventually was supposed to go to jail but he was just put under house arrest because he was too big for a jail cell.

I was with you till "treat above." No. Ill treat everyone the same dignity and respect. No one gets special treatment.

@@liittlemiissdYou don't know me or my work, my team does. Your comment is baseless and means nothing. You are no one. Have a nice day 😊

As someone who works night shift, I resonates with this on a spiritual level.

Customer service mattered you wouldn’t be shopping where you shop the truth is it doesn’t matter at the end of the day they have something you want and you could take your money elsewhere but there’s always somebody to take your place

its like that in california; i realized how shitty customer service was when i flew back home. california they hve to try too :P

It's not the customer service, it's the fact that Japanese people are emotionally repressed, so they won't get angry regardless of how they feel

Pretty similar statements :Sears said satisfy the customer regardless of whether the customer is right or wrong. Same basic idea but worded differently by Sufferage, me thinks.

Customer service is important to a business' success (unless they have a monopoly, then they don't have to care because the customer has no choice). That said, good customer service doesn't mean being a doormat and caving to unreasonable demands. There is a balance. If a legit wrong was done, then by all means, make it right. If its just an entitled person demanding freebies, there's the door, don't let it smack you on your posterior on the way out.

No.... not at all. Where did you get that thought?

Employees often actually don't know more about the products than the customer. I worked at Home Depot and these young girls would be a cashier and they knew nothing about any of the products Home Depot sold. Even if employees know something about some products it is impossible these days to learn about every product because of the amount of products. If you are working at a game shop there is way too many genres and games that come out to know about every one, if you work at a gardening store there is too many different plants to know how to take care of every plant. I hang around gardening reddit and a lot of times someone will post about how they got a job at a gardening center and how they want to learn about all the plants to give advice to customers but I always say to them that there is too much to know for every plant in a nursery center so just water the plants and tell them the directions to where certain kinds of plants are. Now are there people who just enter whatever it is they are selling as a hobby I would say yes. In that case I would say you may know more but you just can't know it all. These days you are put into so many different sections in retail stores that it does not help with learning it all. A good example of too many sections is Home Depot has their plumbing associates also be in charge of kitchen and bath which goes along with it but then also puts them in charge of electrical which is way different.

In practice, the actual inverse (which is also considered "true" even though it obviously isn't) is that The Employee is always wrong.

@@politicallyambiguous8424 But if the customer was always right then they wouldn't be the customer as they are more qualified for the job than employees.

l totally understand you

you are technically correct, -- the best kind of correct.

I think the expression is reserved for most people, and there are obviously exceptions to that expression that don't have proper etiquette in a retail setting.

So if they aren't correct, then in what context are they still "right?"

Just tell the maskforgetters this is a business, get out if you can't follow the rules. They are on private property and can be charged with trespassing.

I heard that working at Disney is real stressful. I knew a person that worked in the parking lots.

Sean Keenan it is always dependent on the position and your management team. I was the villain on The Great Movie Ride.

He should be

A big thumbs up to you, Jimmy! 😊😊😊

That's a great idea!

Yes, please!

You are 100% correct, but unfortunately, that's what corporations did.

Extreme examples don't prove something correct or wrong. There will always be outliers. In this case, if they used LOGIC that would have never happened.

Immediate call to the police and detained by security at every business I have worked for.