3. How to Reset the Onyx Neo True Wireless Earbuds?

Рет қаралды 13,855

4 жыл бұрын

Onyx Neo - The Most Affordable True Wireless Earbuds with Qualcomm® SoC.
Learn more about the earbuds by visiting here: bit.ly/35xiD4Y
Step 1: Put two earbuds back into the charging case, then waiting for their indicator lights go on red.
Step 2: After the red indicator lights on two earbuds go on for 5 seconds, hold the touch area for 8 seconds until the indicator lights flash red and blue alternately.
Step 3: Take two earbuds out, then waiting for them pair with each other until the LED light of Right earbud goes off, Left earbud flashes red and blue alternately.
Step 4: Two earbuds have been reset to the default settings. Then re-pair with your device.
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Пікірлер: 101

@chhornpiseth8044 Жыл бұрын

Helpful indeed, thanks!

@TronSmartYTB Жыл бұрын

Glad it was helpful!

@eduardovetromille6802 Жыл бұрын

FYI - It works for tronsmart onyx prime too, thanks for that

@TronSmartYTB Жыл бұрын

Good to know!

@nitinbailwal9442 3 жыл бұрын

I have started getting issues in my tronsmart neo. I am not able to use it in calling. The other party is not able to understand what I am saying as the call volume is very low. No issues with music. Could you please provide me the fix otherwise I have to buy new one for calling. Please help. 🙏

@hichemegnima2921 4 жыл бұрын

My tronsmart onyx neo charging case stopped working after 3 days only what to do!

@dorzlee6606 2 жыл бұрын

So my issue is like this. I lost my left one, so I've been using the right earpiece for a while. Suddenly this one is blinking blue and red and doesn't work well solo anymore. Is there anything I can do? Pls help

@mkriiger 4 жыл бұрын

I am experiencing problems with my unit. After successfully pairing with one side, the other side continues to appear as available for pairing, when the correct is only one side to be available. Even after resetting according to the video, the problem continues. How can I solve this?

@justplayedit7422 4 жыл бұрын

My earbuds do not charge when they are dropped in case and while the case is connected to USB for charging, charge indication light doesn't glow. Any idea why??

@TronSmartYTB 4 жыл бұрын

Hi, please try to change another charging cable or the adapter. You also can contact the seller or our customer support team at: support@tronsmart.com

@secArthur 4 жыл бұрын

I have the same problem after several hours of use. I tried several chargers. Unfortunately, I don't have another USB-C cable.

@secArthur 4 жыл бұрын

@@TronSmartYTB I have the same problem after several hours of use. I tried several chargers. Unfortunately, I don't have another USB-C cable.

@TronSmartYTB 4 жыл бұрын

@@secArthur Please make sure the red light goes on when you put two earbuds back into the charging case, which means they are put the right position. If it does not work, please contact the seller first, or our customer support team at: support@tronsmart.com

@secArthur 4 жыл бұрын

@@TronSmartYTB The headphones, when put in the box, do not respond, they do not glow red. The left earphone flashes red and blue all the time while searching for a pairing device. The case cannot be charged, any editorial office. I wrote an email to the seller

@guissepenegrande88 4 жыл бұрын

Pleas help me, my tronsmart spunky pro, the left and right are connected separately. how do I solve it

@TronSmartYTB 4 жыл бұрын

Please try to reset your earbuds first. Here are the steps: 1. Hold for 5 seconds to turn off the earbuds. 2. Hold for 5 seconds on both earbuds until the red and blue light flashes alternately and then tap the button on both earbuds 4 times until the indicator light goes off. 3. Put them back into the case, after a while, take them out, they will be reset to factory settings.

@user-gf4yy7vf5d 4 жыл бұрын

Buenas, como abro o desarmo mi tronsmart onyx neo? Su case sufrió de 2 caídas de 40 centímetros y ya no carga la caja ni carga los audífonos, apenas tiene 1 día de uso :(

@TronSmartYTB 4 жыл бұрын

Sorry to hear it. But this is not the factory defective, so we can not provide extra service for it. Maybe you could try to purchase one more.

@valthewiz97 3 жыл бұрын

Hey I hope I can get an answer to this since I am really confused. The earbuds were working great however from a few days the left one is not powering on and when I put it into the case it says "Power On" with a dimmer red light than the other and that's it. If I pull it out of the case it stops working completely. What I did: -cleaned the earbud -cleaned the pins in the case -left it in the case for 1 full night Same outcome :)

@TronSmartYTB 3 жыл бұрын

Hi! We regret to hear about what happened. For us to better assist you, please email us at support@tronsmart.com

@NurulHidayah-yj6nc 3 жыл бұрын

I have the same problem here, so have u emailed them as they said? Did they give u the solution? Is it working normally now?

@valthewiz97 3 жыл бұрын

@@NurulHidayah-yj6nc It's better to give it back for a warranty since it doesn't work with the reset of the earbuds they suggested me to do. Welp

@juanesc1849 3 жыл бұрын

I bought them 4 days ago and the right earbud does not sync, I have reset but the right one does not stay on, it turns off

@clasicjoes 4 жыл бұрын

Hi, the right one has random disconnections, 1-8 seconds, any idea why?

@TronSmartYTB 4 жыл бұрын

Sorry to hear about it. Please contact the customer support team at: support@tronsmart.com. Our colleague will help you.

@user-vv5nu4gx2k 4 жыл бұрын

Me ocurre lo mismo y no se cómo conectarme para una garantía

@clasicjoes 4 жыл бұрын

@@user-vv5nu4gx2k Estos audífonos son terribles, y no me dieron garantía, es un jodido robo.

@user-vv5nu4gx2k 4 жыл бұрын

@@clasicjoes si parcero los compré por Aliexpress y aunque estábamos en la crisis del Covid no tuvieron en cuenta que llegaron un mes después de lo que estaba presupuestado y por allá no me dejaron abrir disputa y tratando de comunicarme con tronsmart otra perdida de tiempo

@RiscDj 4 жыл бұрын

I just bought and put them to charge, after an hour I removed from their charging box, both were off and I tried to turn them on but it doesn't worked. The led of the right try to turn on but just blinks with a down bright

@NurulHidayah-yj6nc 3 жыл бұрын

I have the problem here.. So how is it now? Is it normal now?

@RiscDj 3 жыл бұрын

@@NurulHidayah-yj6nc Well I disarmed it and the problem was the battery of the chargebox, i changed it and that's all. Perphaps the batteries are low quality or idk

@user-vv5nu4gx2k 4 жыл бұрын

Los acabo de adquirir por AliExpress me llegaron un mes tarde por el covid19 y presenta falla especialmente el derecho se desconecta repetitivamente cuando se usa en estéreo necesito garantía

@user-vv5nu4gx2k 3 жыл бұрын

@JoSo Oso lo siento amigo pero no logré solucionar el problema, si tú logras hacerlo agradecería que compartieras el método. Saludo

@or71zg 4 жыл бұрын

When pairing I see that in the battery indicator of the phone (in the Bluetooth connection) only the left earphone battery (L) appears! I will not be able to monitor my right handset (R)?

@TronSmartYTB 4 жыл бұрын

Hi, because the earbuds support mono and stereo using mode, so if you use two earbuds, the pairing name will be (L), and if you use one earbud, the pairing name will be (L) or (R).

@or71zg 4 жыл бұрын

@@TronSmartYTB I get it. So the status of the battery that appears is only one headset?

@justplayedit7422 4 жыл бұрын

@@or71zg Yes. If you want you can first take out the right earbud and then the left earbud. Now right earbud will be connected to phone.

@usefulEDC Жыл бұрын

I also bought these but not pairing with phone. Money got wasted. Now these are out of warranty. What should i do? 0:52

@TronSmartYTB Жыл бұрын

Could you kindly dm us via facebook

@domino5711 4 жыл бұрын

I just got them and charging case became very hot while charging and now it doesn't charge headphones what can I do?

@TronSmartYTB 4 жыл бұрын

Sorry to hear about that. Please contact the seller directly, they will help to solve it.

@shahmeerqasim801 3 жыл бұрын

I am having buzzing sound in my oxyx neo how to fix it

@TronSmartYTB 3 жыл бұрын

Hi! We regret to hear about what happened. For us to better assist you, please email us at support@tronsmart.com

@aliciasalazar4255 4 жыл бұрын

I just bought mine but when I tried to use them for the first time the left earbud does not turn on at all, no lights no nothing. Is there a way I can solve this?

@TronSmartYTB 4 жыл бұрын

Please make sure the earbuds and charging case have power. Try to fully charge them before the first use. And if the problem still exists, please contact our Customer Support team at support@tronsmart.com. We will help you.

@rafbra78 4 жыл бұрын

I have same problem - after 2 weeks of using, right earbud does not turn on. You was able to fix this somehow?

@jing349 4 жыл бұрын

My right earbud also stopped working for no reason, is there a fix for this?

@TronSmartYTB 4 жыл бұрын

@@rafbra78 Hi, please make sure it has power, then you can try to reset the right earbud. If the problem still not be solved, please contact our customer support team at support@tronsmart.com. Our colleague will help you.

@TronSmartYTB 4 жыл бұрын

@@jing349 Hi, please make sure it has power, then you can try to reset the right earbud. If the problem still not be solved, please contact our customer support team at support@tronsmart.com. Our colleague will help you.

@sajadali8753 4 жыл бұрын

Please tell me how reset for Transmart spunky pro please

@TronSmartYTB 4 жыл бұрын

1. Hold for 5 seconds to turn off two earbuds. 2. Hold for 5 seconds on two earbuds until the red and blue light flashes alternately and then tap two earbuds for four times until the indicator light goes off. 3. Put two earbuds back into the charging case, then take them out after 5 seconds. They will be reset to default factory settings.

@marionkarlmonzon9805 4 жыл бұрын

Hi! Good day! My onyx neo doesn't seem to work properly and I want to restart it. Before when I was using it when I take out the earbuds from the case they automatically connects to my phone but unfortunately just a few days ago it started to function improperly.. I wanted to restart it but when I put the earbuds to the case, there seems to be no light on the indicator. It was supposed to show a blue light on the case when you put back the earbuds and the earbuds should have automatically turn off but it does not. I need to turn off the the earbuds individually (hold and press earbuds for 5 seconds)

@marionkarlmonzon9805 4 жыл бұрын

Also, it doesn't charge. I tried charging the case with the earbuds on but there is no red light showing on the LED indicator

@TronSmartYTB 4 жыл бұрын

@@marionkarlmonzon9805 Hi, sorry to hear it. First, please use another charging cable or adapter to charge the product. Second, try to reset two earbuds by following the reset steps. Finally, if the two solutions do not work still, please contact the seller or our customer support team at: support@tronsmart.com

@marionkarlmonzon9805 4 жыл бұрын

Hello good day! I've already followed the step 1 using a different charging brick and cable but it still seems to be not working. It doesn't light uo the LED indicator. Step 2 also can't work becasue when I open the case and take out the earbuds it doesn't turn on automatically. I need to turn it on and off automatically for use.

@renanlopes9485 4 жыл бұрын

SAME here, its started today. Crap products, I bought it on monday

@TronSmartYTB 4 жыл бұрын

@@marionkarlmonzon9805 Hi, please contact the seller directly, they will help you.

@obioraifeanyi3246 3 жыл бұрын

Recently bought this and haven't used it the left ear bud refused to charge aince yestarday

@TronSmartYTB 3 жыл бұрын

Hello. Concerning the charging issue, please email us at support@tronsmart.com so we can assist you further.

@mariam5498 3 жыл бұрын

windows 10 keeps requesting a PIN when trying to pair it with my laptop what do i do. i have tried 000 and 1234 to no avail

@TronSmartYTB 3 жыл бұрын

Hello. Thanks for asking. You could try 0000 or 8888. And if it does not work, please email our CS team for further help at support@tronsmart.com

@alejandrozatarainwong1130 4 жыл бұрын

Y que hago cuando ya no cargan? Los use por primera vez hasta que se agoto la bateria después los puse a cargar y no cargaron, ninguna luz led se encendió indicando que se estaban cargando ni las luces de los auriculares ni el led de la caja de carga.

@secArthur 4 жыл бұрын

The same problem

@TronSmartYTB 4 жыл бұрын

Sorry to hear it. 1. First, please try to wipe the gold contact on the earbuds and the charging case, to make sure they have a great connection. 2. Change another charging cable or adapter. 3. Plug in the charging cable to charge the case for 20 minutes, and then plug out the cable to stop charging. Finally, plug in the cable again to recharge. If the steps above can not solve the problem, please contact the seller first or send email to our customer support team: support@tronsmart.com. We will help you to solve it.

@alejandrozatarainwong1130 4 жыл бұрын

Tronsmart cargar la caja de carga sin los auriculares?, o la pongo a cargar con los auriculares adentro?

@alejandrozatarainwong1130 4 жыл бұрын

Tronsmart Lo pongo a cargar con los auriculares dentro de la caja 20 min, después los desconecto para interrumpir la carga y después los vuelvo a conectar por cuanto tiempo?

@TronSmartYTB 4 жыл бұрын

@@alejandrozatarainwong1130 You can charge the case independently or charge the case with two earphones inside.

@bariseroglu557 3 жыл бұрын

Dear Tronsmart, please answer the users problems below. It is not an acceptable attitude not answering them as being the manufacturer. I am using my onyx neo less than 1 year but the left one is not working anymore. When I put it in the case, the red light is on but lighting very low level, not as bright as right one. Please inform me about the possible reason.

@TronSmartYTB 3 жыл бұрын

Hi. We apologize for the inconvenience. Should you need further assistance, please email our CS team at support@tronsmart.com

@bariseroglu557 3 жыл бұрын

Thanks for your quick return. I just sent an email to your support@tronsmart.com email address.

@TronSmartYTB 3 жыл бұрын

@@bariseroglu557 Thank you. Our team will take care of your problem ASAP.

@juanesc1849 3 жыл бұрын

yo los compré hace 4 días y el auricular derecho no se sincroniza, he hecho reset pero no se queda encendido el derecho, se apaga

@TronSmartYTB 3 жыл бұрын

Hi, sorry to hear about that. You could contact the seller directly, they will help you to solve the problem. Or you could contact our customer support team at support@tronsmart.com

@Lilsheep99 Жыл бұрын

For those who just got them and wondering why they don’t charge or work. Check for the blue film on the charger ports. You’re supposed to peel those off lol.

@TronSmartYTB Жыл бұрын

Great!

@neoncro7457 3 жыл бұрын

My earbuds won't pair. Tried everything even resetting them, it didn't fix the problem when I take them out of the case the right earbud says pairing but it doest pair at all. Plus the light on the left earbud is less bright than that of the right one. Useless product...

@TronSmartYTB 3 жыл бұрын

Hi! We regret to hear about what happened. For us to better assist you, please email our CS team at support@tronsmart.com