Car dealers hate their reputation but live up to it daily.

Car dealer complains about a car buying experience 😂

I have a dealer's license. I've bought and sold over 100 cars myself personally, not including through the dealership. When my mother recently needed to replace her car after it was totaled, I had to take her to over a dozen dealerships in Vegas and So. Cal. before she finally bought a car. Every single one was gaming me like I didn't know what was going on. This was AFTER telling them I had a dealer's license and knew all the games. When are these managers going to learn... You make more money by selling more cars at a smaller margin. It seems all they care about is their $$/unit. I make about 20% gross on most of the cars I sell. That's it. The reason is when I list something for sale, I want it gone in days, not weeks.

Oh no! He got treat like the 99% of us that don’t own a dealership! Quick everyone let’s feel terrible. 🤣

A dealership not fully trusting a used car dealer? Sounds like just about everyone else in the world and lots of times it's for a good reason. If i had an out of state buyer buying a $100k car I'd wait for the check to clear too.

We dont deliver on bank drafts either, especially for out of state deals on high-end cars.

So I’m a GMC fan boy for 30 yrs my wife’s Yukon 04 needed replacing back in 2016 wasn’t going to pay 78k for a new one so we purchased a new Audi Q7 in April of 16 for 62k one month later at Target a carriage ran into it and dented the door two days later out of the blue Audi USA contacted me about the buying experience first time ever a car dealer contacted me after purchase I tell Audi about the dent in the new car and they fixed the dent for free I was blown away on the customer service.

😂 I live in a small town and don’t wanna look extravagant. Meanwhile a small town probably has 5 Audis in it. 😂

Being a dealer right now you should know asking for 5 grand off of asking is insulting.

You asked them for 5 thousand dollars off a car that is hard to find? 😂😂 as an business owner you should know better. You talked about how you don’t negotiate the price yet you tried to do that to them .

When my daughter was looking for a car during covid, it was a joke how much they tried to add BS add ons. They figured someone would pay 3 to 7k over sticker. They still have that mentality today. We were able to find her a car at the last stop. She paid sticker and got the car with a 500 off for college and 500 off for a new car buyer from toyota. The crazy part is when she went to finance the car, they tried to get her with the wheel warranty and extended warranty before she signed the paperwork. The payment was 350 a month before we took it off. She pays 289 a month.

With all due respect, you might be better off spending the money on a shrink to determine why you would want an Audi in the first place.

As a former Controller of a large Dealer group, Navy Federal Credit Union is very hard to collect for their drafts. On the back of the draft there are 3 pieces of info that has to be perfect. Then, they take their own good time to float the draft amount and find every possible reason to delay funding the deal. That part of your frustration is hopefully understood. We routinely didn't book NFCU deals until we were funded.

My general feeling is that industry folks also don’t like being gamed by their own kind. When Mike called up and insisted on speaking to ‘their best salesperson’, that could be interpreted as arrogance on Mike’s part. Then at some point they may have realized he’s “Chevy Dude” and figured that he’s probably going to talk about this on his channel, possibly with a click bait title, “I went up against Audi’s best salesperson and this is what happened!”. In my industry, there were two types of insiders. The easygoing types who know the game, made it easy and were fine with ‘fair industry’ discount because they make their money during the week. Then there was the other type who thought they deserved everything at cost because they knew how the game worked. I’m not sure which angle Mike was going for but asking for 5K off because of a delay in payment sounds grabby and opportunistic. At that point I would have offered him his money back too.

When I was in my mid 20's, I went to the local Ford dealer for a super duty. The sales manager said I couldn't afford it, and kicked me out. Came back one hour with a briefcase full of cash, put it on the counter, and said "F you, you lost a sale of a $50,000 truck" That was a lot of money then.

I wonder if Mike accepts checks and gives the cars to his customers immediately. Even a certified check could be phony. Waiting a few days for a check to clear is standard.

The life lessons I have learned...never buy a car (used or new) over the internet. Period. Never. You have to see it in person and you need to do paperwork in person. 99% of the people on the other end are either uneducated in the process or criminal. And, as much of a car guy as I am...I never go look at a car "needing it" / "Must have it". 90% of the time in a dealer...my toes are pointing at the door.

Tell us the dealership. Pointless

This is the reason buying a car at a dealer is so stressful. My Lexus dealer doesn’t play games, that’s why I do business with them. I wish they sold trucks!

I had a finance manager do some BS to me. Made a deal on a new truck, was right at the end of the deal. How are you going to pay... GM discount and 15k down. They refused to honor the deal and then tried to guilt me into full finance with them. No GM discount, etc. I walked away.

Waiting for the check to clear is professional and smart thing to do. Not sure what the issue is

I bought a vehicle from Grubb's Acura in Grapevine, TX. The car had curb rash on 2 wheels and it took 11 days for me to get the car back including e-mails to the GM, Sales Manager, and my salesman. The painter put the wrong color on the wheels and had to repaint. I never got a survey, maybe they knew it wasn't going to be a positive one.

Poor me! The lowest of the lowest! Take 5k off. Seriously I can't blame them for treating you bad.

Sorry to hear about your horrible experience man. Thanks for sharing this with us. Just don’t ever deal with the dealer again. Will they treat you with the respect is rare these days you one of the rare ones man there’s still a few dealers out there that’s the ones we support Ones should go out of business. Keep up the great work, man you and your wife have an awesome upcoming week and enjoy the new car.

All Dealers are like that now.. Even a cashiers check on a major bank, they make you wait... Even a wire transfer, and it's out of your account, they'll take 3 days... and most won't take cash. To the Dealers defense, the Fraudsters are looming large in the luxury high line car business... The dealer I bought mine from told me true horror stories at their dealership that forced them to implement ridiculous processes... but when the dealer knows you... There aren't any issues, just gives you the car with a personal check.

I am a So Cal independent for 5 years after working/leaving in corporate America for 30 years with a early buyout. I had exact experiences more than once. Once I saw what you did, I realized that dealers were the stupidest people I have ever seen in any business. I can't believe they treated and played the games they did with a licensed dealer that knows all the games. Just stupidity. I walked on at least 3 deals because they CLEARLY did not honor what they said. My only thinking is they figure most people will give (but they knew I was a licensed dealer).

Spring 1978 I had $1K for a down payment on a new car. My first. I down dressed (jeans) and my 1st stop was a Chevy dealership. The salesman didn't know about the cash in my pocket and didn't seem interested in selling so I walked. I wound up getting an ultra low mileage demo at a Dodge dealership next door to them and couldn't have been any happier with the car and buying process!

Always be ready to walk away from a deal. There will always be another.

He says we don't haggle on price at my dealership...but then asks the other dealer for 5k off their price. Then you say I can put it on the lot for sale-so I don't have to pay sale tax.....Sounds like you are no different than any other car dealership... a whole lot of B.S.

lol I just went on Facebook marketplace. There’s so many new RS Q8 for sale lol

This guy's entitlement and spinning that on the Audi dealer is exactly what's wrong with dealerships. Every logical and cautious dealer will wait for the check to clear before releasing a car. Delusional expectations.

I’m a legal negotiator and just so you know, docusign/esignatures are valid in Indiana. So are counterparts.

So sorry to hear that this happened to you, Mike. Can you even imagine how they have treated others in the past that didn't have their own dealership and almost 500,000 subscribers?

SQ4 - Absolute worst money pit car I ever owned... Last Audi ever in my life. Good luck with your purchase. Although I suspect you'll regret it if you keep it past the warranty period.

Wait... You demanded $5k off for why? Because they wanted your check to clear before delivery? If that's the case you blew up the deal. Who does that?

Saw an ad on a truck and jumped on it. Guy walking around the truck I was seeing, pretending to be interested in it. Wouldn't let me park my car on their lot for the 3 day return policy. (The probability issue of a return) Pushing (I wouldn't park on the street either; lots of break ins) line as well. Guy walking around was the sales manager's brother/relative lol Parked my car at the hotel we were staying at a couple miles away for free and told them I'd be back in 3 days if it didn't work out. lol They didn't know much about truck prices. With such low mileage, I woulda paid 3K over their asking.... These "marketing gimmicks" have gotta go lol...

There's a reason I saved thousands when I traded in my wife's Nissan Sentra for a new Forester. The salesman asked me, "do you work at a dealership? no one has ever asked me these types of questions before." Thank you Mike!!

I think its an Audi culture thing right now. Whenever I take my car to either Audi dealership in my area for service, they treat me like I'm an interruption to their day.

thats why i dont go to the dealer ever

The start of the headache the car being an Audi.

first world problems are wild

This is what all people go thru buying a car all the time.

Every car dealer that make claims the "WE DO THINGS DIFFERENTLY" does things the exact same as every other car dealer...

Genuine question. Isn't it good practice to wait for draft checks to clear? A lot of people assume that draft checks are as good as cash because they're guaranteed by the issuing bank. The problem is though, that they're forgeable and every bank has a different check. Would you know what a genuine Bank of XYZ draft check looks like? If you hand a forged check into your bank, it will still go through a vetting process where the issuing bank could say, "Nope, not one of ours" and the seller would be out of luck. So a dealership receiving a draft from an out-of-state buyer and waiting for it to clear doesn't sound like the strangest thing in the world. I understand that Mike might have already agreed the process upfront so his frustration is probably justified, but in general, draft checks aren't a safe bet until they've cleared.

Idk why, but hearing you tell the dealer to "get bent" made me giggle 😂

Wrong Chevy Dude. The #1 pitcher is going to make sure that his Boss doesn’t lose money for the team😅

Now the big question is, what aren't you telling us?

This guy is great! Wish he could help my sister buy a car in Chicago.

You must have really wanted that car. I would've been like oh you wanna cancel. Ok I dont want the car and give me all my money back.

Never deliver a car on a draft check. I’m a Porsche dealer for +8yrs handling big transactions all the time in the biggest metro in the country. I know you think you know everything in the business but sometimes it’s okay to take a step back and listen as a check can be cancelled anytime. Even a cashiers check. Unless it’s a wire, a check (cashiers check, bank draft or anything) is held for 7 days till it fully clears. If you’ve delivered 500 cars upon just receiving a draft and never was burned, then good on you but all it takes is one to learn your lesson. The only mistake I see here on the Audi dealers end is not disclosing that part upfront as I do everytime so there’re no surprises.

Mike, help! I'm seasoned at this game but I keep getting dealers who won't let me test drive by myself. It's an absolute dealbreaker for me! This was not even an issue with my last buy but suddenly they have a "policy" against solo test drive. Even called ahead and had them bait and switch me when I got there! I've walked out of several places and they don't even follow me out over this! Should I try and negotiate one just around the parking lot?? I really need to drive it alone before I buy! Tips? Halp.

Thanks for the video!

I had a similar horrible Audi experience when I went in to buy a Q8 and came out with an e-tron that I let them talk me into (my fault for letting them). It was my 4th Audi and I had bought from this dealer before, but this time it was horrible. By the time I got home with the car, I was so p****d off that every time I looked at the car I was furious. 25 days later I just couldn’t look at it so I took it to the other dealer in town and traded it in on a new Q8 that I love. The difference in treatment between the dealers was like night and day. I can’t say enough bad things about the first dealer. Obviously, trading in the e-tron was a terrible financial decision, but I’m glad I took the financial hit and just moved on.

I purchased a car in November from Wisconsin, while living in michigan and i had to go carless for 10 days while waiting for the check from the bank to “clear”.

No one can guarantee a used vehicle not even your dealership we don't have a crystal ball my friend.

I'd say it's a typical buying experience. Why is it the worst, because they wanted your check to clear and you did not think you should be made to wait?

Thank you. I wish when I bought my Jeep in February that I had thought about reaching out to you to find me one. I had a heck of a time. I even had one salesmen tell me I couldnt afford a Jeep Grand Cherokee and he never saw my finance information. 🤣 I wore sweats 🤣 I love a GOOD car salesman. Nothing like being able to buy a new vehicle and bless you for making it a better process!

I tried a 3rd party dealer, terrible, i didnt buy, never again will I step foot on those type of lots.

The one question I have is IF the shoe was on the other foot would you respond the same?

Cubs number one rival is the Cardinals 🤷🏼‍♂️

Hi Mike. This is why I chose you when you began your business because of honesty and integrity. My wife and I bought your first vehicle. We still have the Jeep. Thank you and we will be back sometime for another. Amanda & Scott Eddy..💪

Thank you for sharing your experience with a bad dealer. My worst experience involved having to call the police to get my car I was trading back.

Great job👏👏

10:05 “They would give me professional courtesy” Dealerships are such dirtbags, they don’t even spare people from the brotherhood. We regular folks don’t stand a chance

really enjoy your passion, and drive

They were shopping the car while you had a contract. I would never buy an out of state car. I would never pay and wait for delivery. In todays (last 4 years) market I would never order a car from the factory.

i don't trust any dealers, used or new. fleece for as much money as possible.

Sorry you had a bad experience brother hope you enjoy your new RSQ8 it’s beautiful

No offense but sounds like to me because of your experience you feel you should be treated a certain way. You immediately brought up taking $5K off a car because you didn't like the experience. Yet, you've had customer do the same thing to you, which you've done videos on, and you think that is absolute ludicrous of them to request. You yourself also said you don't negotiate price, and yet you tried with them. I mean I do agree they should have disclosed they do not release the car until checks clear, but isn't that standard practice with dealers? Especially on such an expensive car and check? I did have a dealer release to me since they called Navy Federal and get a clearance number from them guaranteeing the check. So they could have done that. But, you've even said at Bachman y'all did that to make sure checks clear since there is so many scammers out there. I think also with your experience you could have and probably should have asked that question. All in all to me sounds like you started off wanting special treatment, asking for the #1 salesman. Besides buying a corvette and asking for the special corvette salesman, to me you came off entitled immediately. Plus in your videos I can clearly tell you feel your way is right and that your stuff don't stink, so I could only imagine dealing with you. Instead of professional courtesy I could imagine you demanding and saying well I'm this and that, so you should do this... But to me, if that's your worst car buying experience, then I say you've had some pretty good ones.

I cannot blame them for holding that ck until it cleared. They too, have to protect themselves from possible fraud

@ 14:25, what's up with the front left wheel of that red Ford pickup? It doesn't look centered in the wheel well 🤔

So you asked for an additional five grand off because they wanted to hold a slightly less than valid form of payment for a few days even though you had agreed on the price? Why five grand? How would you have reacted if the circumstances were flipped? I would like to hear their side.

Going through the same process with a Porsche dealer on the west side of the country. Purchased in April, temp tags have expired twice already and my credit union still doesn’t have the write paperwork from them. Waiting for them to get the title and for my to get my plates then I’ll be calling ownership about this deal

This is why I am not interested in buying a vehicle.

I had the same similar issue with a Former dealership that I used to work at. I called them up and said who I was and talked with one of the managers in the second call. After the speaking with the salesman very shortly. Because in his second Sentence he said to me. “Oh your nothing but a Crook!” So yes I hung up and called right back and spoke with the manager that I knew. All I needed was the paperwork to cancel the gab Insurance on my mom’s car. That my name was on it also . This went on for Months!!! Until I had threatened them with charges from the state of attorneys office. The reason I needed the paperwork emailed or sent was because we lived over 2 hours away. It’s not up to the dealership to Determine if the Insurance reimbursement for the policy is Legit or false. It’s up to the gap insurance company. And the dealership was lying to, email after email. And the thing is, I had phone recordings (which they knew) and emails. They even blocked me from their Facebook account. Yes after 7 months! She finally got her money back. She had the car for about 2 years at that point and then paid the car off. The dealership is had my Google reviews blocked.

Thank you Chevy Dude

I've only done a few new car deals in my life, and can't relate to that experience being particularly bad. I did a similar new car deal, sight unseen, agreed over email that show up with a bank draft, my temp tags and be driving off with the car. I sent them a picture of the the bank draft. We both used the same bank and where known by the same people at the local branch. I specified that the car exterior not be prepped and protective film be left in place, as I do my own detailing. It all went bad. After I showed up, they wouldn't let me take the car because the local bank had already closed. I left with my bank draft in hand.. I came back the next day, they wanted me to give them the bank draft before bringing the car out. I held firm and didn't give it to them. Finally they presented the car with but with exterior prepped and hacked up the clear coat by over buffing. I had to walk away from the deal in the end..

It’s hard for me to believe that you don’t think this is common place in the auto sales industry. They knew and rightly so that if you weren’t happy with the deal they were making with you, they could walk away and sell it to the next person in line. I’ve had this happen numerous times.

They wanted to wait for the check to clear before they shipped you the car out of state seems fairly reasonable, there are a lot of scammers out there who impersonate people

I must be weird...or boring...or both. I drive only older, cheap vehicles. None are fancy. They get me where I need/want to go...nothing more. When they break...which isn't often...I fix them myself for $.20 on the dollar. My bank accounts sport ear-to-ear grins. I don't care where I park. I don't care about road salt. I don't care what people think about me, based on what I drive/own/wear. I like it that way. Very much, actually.

Have to wonder how, if you with all your knowledge of the business still had a bad buying experience, any regular buyer can "control the deal".

I'm surprised you didn't mention the name of the dealership but I guess that's pretty respectful. I hope you at least gave them honest feedback both on the survey and directly.

I think it could apply to most/all Audi dealerships. A few years ago, I bought a "certified" pre-owned Audi A6. A couple of weeks later, someone pointed out to me that it looked like the color of one of body panels was off. I had the car checked out and, sure enough, the car had been in an accident which was not disclosed by the dealership (Audi Exchange in Highland Park, IL). I complained to the dealership. First they denied any knowledge, they they admitted it, and even said they would buy it back from me - for $10,000 less than I paid. I complained to Audi USA, but they refused to do anything. I ended up keeping the car because selling it would have been too expensive. But, I would never, ever buy another Audi.

I drove my Equinox off lot same day and they had a Navy draft check with maximum limit.

I just subscribed. 🎉 I'm buying a truck soon and i don't need financing. What is the best way to go about a cash purchase?

Honestly if that’s your worst experience, you’re doing pretty good. Seemed to me they really didn’t do anything that bad, but you’re being a diva. Waiting for your check to clear was understandable with all the fraud that goes on these days. You saying take another 5 grand off, was you being entitled. I would’ve done the same thing they did, go buy a car somewhere else.

im in SC...we have the worst incentives as dealers here do not help with discounts..im looking outside SC...looking for a great deal on a 2023/2024 Nissan Titan Pro4X w/ventilated seat...are there great deals in your area? thx, dale

WHAT A KAREN!!!

Unfortunately, you may be the only dealer with this philosophy. I haven’t purchased a car from a dealer in over 10 years. It’s always a nightmare.

I wish there were more people like you in this industry. I believe I'm a fair minded car buyer, and through the years I've built up my car buying experience, but somehow dealerships seem to "Get me" on something during the process. Not only you, but other sources I've seen or read about always say, "Don't pay for dealer and handling prep." What I would like to see you do an update on is when sales people/dealerships are so firm that no matter what you do, they will not take no for an answer? I even had one sales person tell me that it was "Against the law" to "NOT" add that to the sale. You'll probably say just walk away, but in this region of the country, I've found dealerships will gamble on that and wait for the next guy who will pay that added profit. Thoughts?

I stick with those I know and have done business with. I bought a Suburban RST from you for example and several cars from Rick Conti. No messing around. I wanted a Ranger Raptor but a Texas outfit jacked me around so much, all I could do was realize that the only place I will do business is with the pros. Thanks to guys like you and Rick. Rick recently sold me an absolutely stunning Silverado High Country. So, Mike I get what you are saying. Stay cool Dude. Stephen Rapp

Question, if this was you as the owner of a dealership, would you do the same? Hold the car until check clears?

Mike, you had a Facebook post saying the days of negotiating price is over but in this video you state you negotiate prices? Maybe in a once in a generation Covid opportunity no negotiations, but people caught on now.

Bought a ton of cars. The Audi dealership was the worst.

Every dealership works the same, they all rake you over the coals. There's nothing noble about being a car dealer.

Dealing with corporations, I've always found that the Dollar always holds up the Dime...!!!

Thanks for the shoutout. Let me know if we can help you again at Penske Chevrolet!

We have a dealership here in Owensboro ky that treat you so bad. Went in to buy a car. The car was not cheap that I was looking at. They kept telling me that I should look at cheaper cars. Would not sell me the car or give me the time of day. I went the next day and bought one from a Chevy dealer who treated me great.

When I bought my first new car in 2020 (it was just an Hyundai), I asked the finance manager if I could pay with a personal check. I was so surprised when the finance manager was more than happy to take the check, and sent me home with the car the same day.

They don't care if you've done 7000+ car deals, to them you're just another buyer to abuse!! Get over it. 99 % of all dealers act like that!!!